努沙杜瓦海滩水疗酒店 - 翰悦阁 5 星

Dear Ms. Jing Z., Warm greetings from Nusa Dua Beach Hotel & Spa – Handwritten Collection. Thank you very much for your outstanding review and for awarding us a perfect score following your recent stay. We are truly honored to know that your experience exceeded your expectations. We are delighted that you enjoyed the complimentary room upgrade and appreciated the beauty of our resort, our beachfront location, and the soft sandy beach. It is especially heartwarming to hear that your children had such a wonderful time at the pool and that our team's genuine smiles and warm hospitality made your stay even more memorable. Your kind words, particularly your comparison to other renowned resorts, are an incredible compliment and a great source of encouragement for our entire team. We will be sure to share your wonderful feedback with all of our Heartiest, who will be thrilled to know they made such a positive impression. Thank you once again for choosing Nusa Dua Beach Hotel & Spa – Handwritten Collection. We sincerely look forward to welcoming you and your family back for another unforgettable holiday in beautiful Bali. Warm regards, Arini Room Division Manager

Dear Ms. Jingyan Z., Thank you for taking the time to share your feedback and for rating your recent stay with us. We are delighted to know that you enjoyed our beautiful beachfront location, delicious dining experiences, and the warm hospitality provided by our team. It is especially rewarding to hear that our friendly service and prompt housekeeping contributed to making your stay enjoyable. At the same time, we sincerely apologize for the inconvenience caused by the musty smell in your room and the odor coming from the drain. This is certainly not the experience we aim to provide, and we have shared your comments with our Housekeeping and Engineering teams for immediate attention and corrective action. Your valuable feedback helps us improve, and we truly appreciate you bringing these matters to our attention. We hope to have the pleasure of welcoming you back to Nusa Dua Beach Hotel & Spa - Handwritten Collection, where we can provide you with an even more comfortable and memorable stay. Warm regards, Arini Room Division Manager

Dear Mr. Yingjie L., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for sharing such a detailed and positive review of your recent stay with us. We are truly delighted to know that you enjoyed our fantastic location, beautiful beach and the friendly service provided by our team. It is also a pleasure to hear your appreciation for our facilities, including the pool, bar, concierge, butler service and entertainment program, as well as your recognition of our sustainability initiatives and ALL – Accor membership benefits. Your kind words are a great encouragement for our entire team. Regarding your comment about Chinese-speaking service, we are pleased to share that we do have Chinese-speaking team available at our reception to assist our guests, and we will continue working to make this support more visible and accessible upon arrival. We also appreciate your feedback regarding pricing at our seaside restaurants, which has been shared with the relevant team for review. We look forward to welcoming you and your loved ones back again for another memorable stay in the future. Best regards, Arini Room Division Manager

Dear Ms. Jing H., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for your kind review and for choosing to stay at our hotel. We are delighted to hear that you enjoyed the resort environment, natural surroundings and the presence of our small animals. It is always a pleasure to know that our guests appreciate the unique ecological atmosphere of the property. At the same time, we appreciate your feedback regarding the room facilities and cleanliness in certain areas. Please accept our sincere apologies for any inconvenience caused. Your comments have been shared with our teams for further attention and improvement. Thank you once again for your valuable feedback. We look forward to welcoming you back for another pleasant stay in the future. Best regards, Arini Front Office Manager

Dear Mr. Chuanwen L., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for your continued trust in staying with us and for sharing your feedback. We are delighted to hear that you enjoyed our location, quiet with comfortable atmosphere and found our pricing reasonable. We also appreciate your suggestions regarding updating some of our in-room electronic equipment, such as hairdryers, we will review this to ensure an even better experience for our guests. It is encouraging to know that our sustainability initiatives have also been recognized. We look forward to welcoming you back on your next visit to Bali for another enjoyable stay. Best regards, Arini Front Office Manager