巴厘岛白努亚诺富特酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 648 评论

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Jalan Pratama, Tanjung Benoa, PO Box 39, 80361 努沙杜亚, 印度尼西亚

描述

酒店其他优惠

  • 桑拿房和令人陶醉的水疗护理

  • 可欣赏海景的 Cocos Beach 餐厅

  • 滑水、水肺潜水、玻璃底游船

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酒店位置

巴厘岛白努亚诺富特酒店

Jalan Pratama, Tanjung Benoa, PO Box 39
80361 努沙杜亚
印度尼西亚

GPS:-8.764232, 115.222399

电话
传真 +62 361 772237

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  648 评论

TripAdvisor 评级  4.2/5  3,805 评论

卓越奖 2024

Novotel Benoa and special mention of Oka

Tripadvisor 评级 5.0/5

Matthew C 经 TripAdvisor 认证的评论

I had a wonderful stay at Novotel Benoa recently, beautiful staff, room and loved the breakfast - best omelette I’ve ever had! I’d also like to mention Oka who runs the hotel activities. I took the beach walk and yoga class class with Oka and he was friendly and knowledgeable and made these experiences awesome. He’s a terrific young man.

A very relaxing and enjoyable stay

Tripadvisor 评级 5.0/5

Iain M 经 TripAdvisor 认证的评论

We stayed on the beachside in room 327 and the deal included a buffet breakfast, which definitely included something to suit everbody's taste - I loved the freshly cooked omelettes. There is also a great beachside restaurant and bar. The pool is large and in a wonderful position, and has a section for plastic sun-lounges in the water. The gardens are very well maintained. There are playful squirrels that run along rafters and in the trees near the bar. There are daily activities for adults and kids, such as various water sports, cycling, table tennis, aquarobics, sari wearing etc. All the staff were very friendly and helpful. It's impossible not to relax and enjoy yourself here.

Lovely experience

Tripadvisor 评级 5.0/5

Amanda B 经 TripAdvisor 认证的评论

Lovely room and always cleaned to the highest standard. Saputra and all the house keeping staff done an amazing job with keeping our room clean and making sure we had everything we needed. Definately went above and beyond. Always polite and friendly and have a smile on their face.

A Wonderful Family Getaway at Novotel Bali Benoa

Tripadvisor 评级 5.0/5

Dewan P 经 TripAdvisor 认证的评论

We stayed at Novotel Bali Benoa for 3 nights as a family of five and had an absolutely delightful experience. The hotel is perfectly set up for families — our kids especially loved the dedicated kids pool and the vibrant kids club, which gave us some time to relax while they had their own adventures. One of the most magnificent features of this hotel is its private beach — peaceful, clean, and just steps away from the resort. It really gave our stay that extra tropical charm. The food and drinks were enjoyable and reasonably priced. While the overall quality was good, we do feel there’s room for improvement in terms of variety and consistency of food offerings. The staff were all very friendly and welcoming throughout our stay. A special thanks to Aditiya, who went above and beyond by waiving our late check-out fee — a generous gesture that saved us around $100 AUD and truly left a lasting impression. Overall, Novotel Bali Benoa offers great value and warm hospitality in a beautiful beachfront setting. We’d definitely consider coming back for another family escape.

Very disspointed

Tripadvisor 评级 1.0/5

946roxy 家庭住宿 - 经 TripAdvisor 认证的评论

reservations team needs to listen to what the clients want to book as when we arrived we didn't get what we had asked for. Reception need to be retrained the way they say things to the clients. We had dinner the first night at the hotel. My partner had his drink split all over his legs and had to sit in it until we finished. They did offer to move us to another table and I had to ask the staff to replace the drink. very disappointing. Overall we felt like we were being watched the whole which recked our holiday.

Dear 946roxy, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with us did not meet your expectations and that several aspects of your stay left you feeling disappointed. Please accept our sincere apologies for the reservation issue upon arrival. We understand how important it is to have the room setup as requested, and we are addressing this with our reservations team to ensure better attention to guest preferences in the future. We are also sorry to hear about your dining experience and the unfortunate incident with the spilled drink and we regret that the situation was not handled more proactively, and we appreciate you bringing this to our attention. Your comments regarding the reception team’s communication and the overall feeling of discomfort during your stay are taken very seriously. This is certainly not the experience we aim to deliver, and we will be retraining our team to ensure a more respectful and professional approach. Thank you again for bringing these matters to our attention. We hope we’ll have the chance to welcome you back and provide a much better experience next time. Sincerely, Juliana Liew - General Manager

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其他网络用户评价我们的酒店

  • 370 评论 8.7/10 位置
  • 859 评论 7.9/10 房间
  • 1,139 评论 9.1/10 服务
  • 18 评论 3.6/10 上网
  • 395 评论 7.9/10 清洁度
  • 354 评论 8.7/10 早餐
  • 312 评论 9.6/10 运动休闲
  • 175 评论 5.3/10 性价比

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