巴厘岛白努亚诺富特酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 672 评论

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Jalan Pratama, Tanjung Benoa, PO Box 39, 80361 努沙杜亚, 印度尼西亚

描述

酒店其他优惠

  • 桑拿房和令人陶醉的水疗护理

  • 可欣赏海景的 Cocos Beach 餐厅

  • 滑水、水肺潜水、玻璃底游船

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酒店位置

巴厘岛白努亚诺富特酒店

Jalan Pratama, Tanjung Benoa, PO Box 39
80361 努沙杜亚
印度尼西亚

GPS:-8.764232, 115.222399

电话
传真 +62 361 772237

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  672 评论

TripAdvisor 评级  4.0/5  3,712 评论

卓越奖 2024

Exceptional Vacation Experience!

Tripadvisor 评级 5.0/5

Relax03493770779 经 TripAdvisor 认证的评论

We thoroughly enjoyed our stay at NOVOTEL ! This hidden gem exceeded our expectations in every way. Accommodations: Clean, well-maintained rooms with daily housekeeping ensured a comfortable stay. Amenities: - Two large pools and a children's pool provided endless relaxation and fun. - Private beach access offered serene sunbathing and swimming. - Friendly, helpful, and polite staff made us feel welcome. Dining: Our breakfast-only package was more than sufficient, with varied, tasty, and fresh options served buffet-style Location: Conveniently situated near restaurants, street food options, and shops. Special Touch: Complimentary photo session service made our stay truly unforgettable. Book with confidence and enjoy a unforgettable getaway

Relaxing and a great hotel

Tripadvisor 评级 5.0/5

Sue H 经 TripAdvisor 认证的评论

What a great resort. I was a bit hesitate to stay after a bad review recently. BUT.....let me tell you I was very happy to stay here. Sure there is a road separating the hotel and yes we were staying across the road but my room was comfortable and clean. The air con was great and the staff fabulous. Towels were not threadbare or grey. Bed was king size and there was a great shower. There are 3 pools. The main on the beach, the one on the other side of road and a kids pool. All clean and beach towels were available from 8am. The pool food was basic but tasty and the breakfast was varied and tasty. There is not much shopping around but there is a shuttle bus which is free to Bali Collection and we hired a driver to take us to Sanur for 4hrs which was $50. I would not hesitate in recommending this hotel and thank you to Devi and staff for a great experience Sue Room 537

Dear SueshG3205YA, Warmest greeting from Novotel Bali Benoa! Thank you for taking the time to share such a detailed and positive review. We’re thrilled that you chose to stay with us and that we exceeded your expectations. We’re delighted to hear you found your room comfortable and clean, enjoyed the refreshing air conditioning, and appreciated the attentive service from our team. It’s great to know you enjoyed the variety of pools, including the main beachfront pool, and that the pool food and breakfast selections were to your liking. We’re also pleased to know that our shuttle service and local transportation options made it convenient for you to explore the area. Thank you for recognizing Devi and our team for helping make your stay enjoyable. We truly appreciate your recommendation, and we look forward to welcoming you back for another relaxing stay in the future. Sincerely, Juliana Liew - General Manager

Wonderful stay in a beautiful Novotel Benoa Resort

Tripadvisor 评级 5.0/5

helenm93 Friends getaway - 经 TripAdvisor 认证的评论

Beautiful Hotel with excellent friendly staff. From early morning til late evening they're always smiling ^ can't do enough for you. Stayed five nights and thoroughly enjoyed it. Devi one of the hospitality managers was superb with her service during a trying time when ONE of the pools was undergoing renovations by providing FREE drinks & nibbles each afternoon. A thoroughly enjoyable BALI experience. Will def be back

Dear helenm93, Warmest greeting from Novotel Bali Benoa! Thank you so much for your kind words and for choosing to stay with us at Novotel Benoa! We’re thrilled to hear you had a wonderful stay and enjoyed the warm, friendly service from our team. It’s fantastic to know that Devi, along with the rest of the staff, helped make your experience memorable despite the pool renovations. We’re so glad that the complimentary drinks and snacks added to your enjoyment each afternoon and that you had a truly delightful Bali experience. We can’t wait to welcome you back for another exceptional stay! Sincerely, Juliana Liew - General Manager

Average at Best

Tripadvisor 评级 3.0/5

peter f 经 TripAdvisor 认证的评论

We stayed at the Novotel Bali Benoa late October. Upon arrival we were greeted by the friendly Reception Staff who were very helpful, and made us feel welcome. As our room wasn't ready, we enjoyed a couple of beverages at Cocos Restaurant & Bar, and took in the view. Overall the service was good. When checking into our room, we noticed that the room seemed warm, but put it down to the air-conditioning only being turned on prior to our arrival. However, we were wrong. That night, my wife and I were subjected to the noisiest and least efficient Air-Conditioner we have ever experienced in our many years of travel. The noise could only be described as an aeroplane engine speeding up and slowing down, while the overhead fan squeaked persistently with every rotation. On our way to breakfast we were asked by Reception how our first night was, I explained that we probably got 2 hours sleep, due to the noisy Air-Conditioner, I was assured that the matter would be taken care of. Unfortunately by the end of the day, there was zero feedback as to what had been done, if at all, or was being done about the noisy Air-Con, or what options were available i.e. there was no offer to change rooms, nothing. As a result, we put up with the noise for the remainder of our five night stay. The room cleaning was also hit and miss, for example tea and coffee was not replenished daily and the same can be said for the glasses. I had to ask the room cleaner to remember to do it, when we crossed paths in the corridor. On a positive note the breakfast buffet was plentiful, with a reasonable array to choose from. The highlight of our five night stay was the lady at the egg station (we think her name was Sukasedana) she was excellent, she was efficient, happy to be there, interactive, and very friendly. On checking out we were asked by one of the Hotel Managers (Devi), how we enjoyed our stay, I explained our thoughts on their handling, or lack of handling of the reported Air-Conditioner issue , and was given the standard line of "we are so sorry let us make it up to you next time", however, for that to happen there has to be a next time. To sum our stay, at the Novotel Bali Benoa, the term "let down" comes to mind. Final thought, maybe instead of investing as heavily in the swimming pool renovations, Novotel could have spent some of their budget on upgrading the Air-Conditioning, to ensure a enjoyable hotel experience during the day and night.

Dear peterfS3481KV, Warmest greeting from Novotel Bali Benoa! Thank you for sharing such a detailed review of your recent stay. We sincerely apologize for the inconvenience you experienced due to the air conditioning issue and the inconsistent room cleaning service. Your feedback regarding the noise and efficiency of the air conditioning system is valuable, and we are committed to addressing this to improve the comfort of future guests. We regret that you did not receive timely updates or an offer to change rooms, which should have been done to ensure your comfort. We are pleased to hear that you found our reception staff welcoming and enjoyed the breakfast buffet, especially the service from Sukasedana at the egg station. Your kind words about her enthusiasm and friendliness will be shared with her and the team. We understand that our apology at the end of your stay did not meet your expectations, and we are truly sorry for this. Should you choose to give us another opportunity, we will strive to provide the exceptional experience that we aim for with all our guests. Thank you again for your valuable feedback Sincerely, Juliana Liew - General Manager

Relaxing place

Tripadvisor 评级 5.0/5

Soile P Couples - 经 TripAdvisor 认证的评论

Nice and friendly staff. Lovely garden and swimming pool. Very clean everywhere. We love this hotel. Our room was another side the street. Hyvä hotelli, voidaan suositella. Vastasi odotuksia. Ainut miinus oli kohtuullisen korkea hinta hotellin ravintolassa.

Dear Soile, Warmest greeting from Novotel Bali Benoa! Thank you for your kind review! We’re pleased to hear that you found our hotel relaxing with friendly staff, lovely gardens, and clean facilities. It’s wonderful that you enjoyed your stay despite your room being located on the other side of the street. We appreciate your recommendation and feedback regarding the restaurant prices, and we’ll take that into consideration for future improvements. We look forward to welcoming you back! Sincerely, Juliana Liew - General Manager

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其他网络用户评价我们的酒店

  • 365 评论 8.8/10 位置
  • 841 评论 7.9/10 房间
  • 1,137 评论 9.1/10 服务
  • 18 评论 4.5/10 上网
  • 388 评论 7.9/10 清洁度
  • 374 评论 6.1/10 食物
  • 366 评论 8.6/10 早餐
  • 318 评论 9.4/10 运动休闲

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