Raffles Bali 5 星

客户意见评级 (ALL 评级) 4.8/5 484 评论

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Jalan Karang Mas Sejahtera 1A, Jimbaran, 巴厘岛, 80361 Jimbaran, 印度尼西亚

描述

酒店其他优惠

  • 巴厘岛南部奢华度假胜地，拥有 32 栋私人泳池别墅。

  • 每栋别墅皆配备莱佛士康养管家服务。

  • 免费每日晨间康体活动。

  • 免费每日文化体验。

我们的客房

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酒店位置

Raffles Bali

Jalan Karang Mas Sejahtera 1A, Jimbaran, 巴厘岛
80361 Jimbaran
印度尼西亚

GPS:-8.786665, 115.158648

电话
传真 +62 361 2015801

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  484 评论

客户意见评级 5.0/5

Yanzhu L. 朋友住宿 - 所有已确认评论

管家Tom很贴心

Dear Mr. Yanzhu L., Thank you for taking the time to share your feedback following your recent stay at Raffles Bali. We are delighted to know that you had a pleasant stay and that Tom's attentive and thoughtful service helped make your experience even more enjoyable. Your kind recognition will certainly be shared with him. It is also wonderful to hear that you enjoyed our dining experiences, especially the King Prawn for lunch and the chocolate desserts at dinner. We are pleased that our facilities, including the pool, fitness center, concierge, and butler services, met your expectations. Thank you as well for sharing your valuable feedbacks during your stay with us. We truly appreciate your comments and will continue to use guest insights to enhance the overall experience we provide. We truly appreciate your recommendation and look forward to welcoming you back to Raffles Bali in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

客户意见评级 5.0/5

Hanling C. 情侣住宿 - 所有已确认评论

景色绝佳，服务也很棒，入住时恰逢生日还有惊喜

Dear Mr. Hanling C., What a pleasure it was to read your review. We are delighted that your stay at Raffles Bali was made even more memorable by the beautiful scenery, attentive service, and the birthday surprise prepared for your arrival. Celebrating special moments with our guests is something we truly enjoy, and we are pleased that our team could add a little extra magic to your occasion. It is also wonderful to know that every aspect of your stay, from your accommodation and breakfast experience to the cleanliness, WiFi, and departure process, exceeded your expectations. Your perfect scores and recommendation are greatly appreciated by the entire team. Thank you for choosing Raffles Bali for your celebration. We hope the memories of your birthday getaway stay with you for a long time, and we would be delighted to welcome you back for another special occasion in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

客户意见评级 5.0/5

Liang J. 情侣住宿 - 所有已确认评论

感谢酒店工作人员们，宾至如归！也很喜欢酒店提供的早点餐食，健康有能量～风景优美，房间舒适，是一次很美好的入住体验

Dear Ms. Liang J., Thank you for sharing your wonderful feedback following your stay at Raffles Bali. We are delighted to know that you felt right at home and that our team contributed to making your experience so memorable. It is especially rewarding to hear that you enjoyed our healthy and energizing breakfast offerings, the beautiful surroundings, and the comfort of your accommodation. We sincerely appreciate your recognition of our Butler and Concierge teams, as well as your positive comments regarding our sustainability initiatives and ALL member recognition. Your kind words serve as great encouragement for our team, who are dedicated to creating meaningful and personalized experiences for every guest. Thank you also for your feedback regarding the WiFi connection speed. We value your comments and will continue to review opportunities for improvement to further enhance our guests' comfort and convenience. It was a pleasure welcoming you to Raffles Bali, and we look forward to creating another exceptional experience for you on your next visit. Sincerely, Fernando Lehmann Quality and Room Division Manager

客户意见评级 4.0/5

Ruoxi Z. 情侣住宿 - 所有已确认评论

我们是晚上入住的，但是入住仪式还是很棒，第二天是我女朋友的生日，Raffles Bali的员工们在Rumari餐厅给我的女朋友特别制作了一个带有生日蜡烛的水果拼盘，并且上面写有生日快乐的字样，还给我们唱生日快乐歌并祝福她生日快乐。晚上的夜床服务可以用完美来形容，他们用鲜花瓣铺出了一条路和两个爱心，并且送给我们一个非常精致的巧克力蛋糕，还包括一束鲜花和手写的祝福贺卡。在Raffles Bali的四天里，给我最大的感受就是员工的服务态度以及精神面貌非常好，我们只是在外面散步，路过的每一位员工都会热情的和我们打招呼并且询问我们是否需要帮助。早餐非常精致，但是不太符合我们的口味并且相比于其他酒店来说种类偏少，导致我们吃的很少，但是Rumari的员工们看到我们不太喜欢，所以特别推荐给我们一道菜单里没有的炒饭，这个炒饭非常好吃，我们很喜欢。最后一天早上，他们说给我们已经准备好了一道特别的炒饭，那道炒饭是我们目前吃过印度尼西亚的炒饭里最好吃的一个，我们真的非常感谢他们能给我们做特别的准备。但是缺点也很明显，首先就是酒店整体一到晚上太黑了，有时连路都看不清，这个是最大的缺点，我们晚上在LOLOAN餐厅吃饭，觉得这里太黑了，甚至在看菜单和买单的时候他们会用一个小灯夹在本子上😂，这太夸张了，还有就是酒店的驱蚊和防虫措施一般，有时屋子里会有非常小的白色小虫子在爬行，不过我不觉得它会对我们造成伤害，但也正好说明了Raffles Bail对于自然环境的保护非常好。还有就是外面的凉亭里有时可能会有鸟屎，清理的不算太及时。在这四天里，我们做了SPA还吃了下午茶，SPA非常舒服，但是下午茶不太符合我们的口味，不过整体来说我们很满意。

Dear Mr. Ruoxi Z., Warm greetings from Raffles Bali, and thank you for sharing such a thoughtful and detailed review of your stay. We are truly happy to know that your visit was made special by the care and attention of our team, especially during your girlfriend’s birthday celebration. It is wonderful to hear that the surprise arrangements at Rumari, the turndown setup, and the warm service throughout your stay helped create such memorable moments. Your kind words for our team mean a lot, and we will gladly share them with everyone involved. We are also pleased that you enjoyed the personalized dining touches and the consistent attentiveness from our colleagues during your stay. At the same time, we sincerely appreciate your feedback and assessing your concerns. These points have been shared with our team as we continue working to improve the overall guest experience. Thank you again for your visit and for your honest and balanced feedback. We hope to welcome you back to Raffles Bali for an even more comfortable and seamless stay in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

客户意见评级 3.5/5

Bowen M. 家庭住宿 - 所有已确认评论

本次入住相对来说比较愉快，酒店的管家服务也比较好，但是有两个小问题我觉得酒店可以改进。一是中文管家服务，在我们提前跟酒店沟通的情况下，第一天入住的时候他休息了，第二天中午才到位。二是酒店房间里洗漱用品存在空盒的情况，这个出现在贵酒店是难以理解的情况。三是别墅内烧烤晚餐，如果这是一项需要预定且数量有限的活动，我觉得应该在入住前就有人告知我们，因为在第一天入住时我向酒店咨询这个事情的时候，被告知已经预约满了。 希望今后能够改进，谢谢！

Dear Mr. Bowen M., Thank you for taking the time to tell us about your experience at the Raffles Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Lehmann Quality and Room Division Manager

其他网络用户评价我们的酒店

  • 88 评论 9.6/10 位置
  • 267 评论 9.5/10 房间
  • 404 评论 9.5/10 服务
  • 200 评论 8.5/10 食物
  • 143 评论 9.8/10 氛围
  • 128 评论 9/10 设施
  • 35 评论 9.8/10 早餐
  • 29 评论 8.6/10 清洁度

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