Dear Ms. Hanyi Z., Thank you for choosing Raffles Bali and for taking the time to share your wonderful feedback with us. We were delighted to know that you had such an enjoyable stay and that our breathtaking surroundings, thoughtful service, and wide range of resort experiences made your visit truly memorable. It was especially rewarding to learn that your room upgrade and the attentive care provided by our Butler contributed to an even more special experience. We also appreciated your kind feedback regarding our dining, fitness facilities, pool, and the various activities available throughout the resort. It was wonderful to know that you were able to fully enjoy your time with us. At the same time, we sincerely appreciated your feedback regarding the cleanliness of your accommodation. We were sorry to learn that some details had been overlooked during your stay. Your comments were shared with our Housekeeping team as we continued to strengthen our attention to detail and ensure the highest standards of cleanliness throughout the resort. It was a pleasure to have welcomed you to Raffles Bali, and we sincerely appreciated your generous recommendation. We look forward to the opportunity of welcoming you back for another memorable stay in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Wenhang L., Thank you for taking the time to share your wonderful feedback following your recent stay at Raffles Bali. We are delighted to know that you had a fantastic stay and that your experience with us was nothing short of perfect. It is especially rewarding to hear that you enjoyed the comfort of your villa, the warm hospitality of our team, and every aspect of your stay from arrival through to departure. We are particularly pleased to know that Jericho made a positive impression during your visit. Your kind recognition will certainly be shared with him, as we know it will serve as great encouragement to continue delivering the heartfelt and personalized service that defines the Raffles experience. We also sincerely appreciate your thoughtful suggestion regarding extending our breakfast hours. Guest feedback such as yours is invaluable, and we will certainly share your comments with our culinary team as we continue looking for ways to enhance the overall guest experience. Thank you once again for your generous recommendation and for choosing Raffles Bali for your family getaway. We truly look forward to welcoming you and your family back for another memorable stay in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Yanzhu L., Thank you for taking the time to share your feedback following your recent stay at Raffles Bali. We are delighted to know that you had a pleasant stay and that Tom's attentive and thoughtful service helped make your experience even more enjoyable. Your kind recognition will certainly be shared with him. It is also wonderful to hear that you enjoyed our dining experiences, especially the King Prawn for lunch and the chocolate desserts at dinner. We are pleased that our facilities, including the pool, fitness center, concierge, and butler services, met your expectations. Thank you as well for sharing your valuable feedbacks during your stay with us. We truly appreciate your comments and will continue to use guest insights to enhance the overall experience we provide. We truly appreciate your recommendation and look forward to welcoming you back to Raffles Bali in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Hanling C., What a pleasure it was to read your review. We are delighted that your stay at Raffles Bali was made even more memorable by the beautiful scenery, attentive service, and the birthday surprise prepared for your arrival. Celebrating special moments with our guests is something we truly enjoy, and we are pleased that our team could add a little extra magic to your occasion. It is also wonderful to know that every aspect of your stay, from your accommodation and breakfast experience to the cleanliness, WiFi, and departure process, exceeded your expectations. Your perfect scores and recommendation are greatly appreciated by the entire team. Thank you for choosing Raffles Bali for your celebration. We hope the memories of your birthday getaway stay with you for a long time, and we would be delighted to welcome you back for another special occasion in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Liang J., Thank you for sharing your wonderful feedback following your stay at Raffles Bali. We are delighted to know that you felt right at home and that our team contributed to making your experience so memorable. It is especially rewarding to hear that you enjoyed our healthy and energizing breakfast offerings, the beautiful surroundings, and the comfort of your accommodation. We sincerely appreciate your recognition of our Butler and Concierge teams, as well as your positive comments regarding our sustainability initiatives and ALL member recognition. Your kind words serve as great encouragement for our team, who are dedicated to creating meaningful and personalized experiences for every guest. Thank you also for your feedback regarding the WiFi connection speed. We value your comments and will continue to review opportunities for improvement to further enhance our guests' comfort and convenience. It was a pleasure welcoming you to Raffles Bali, and we look forward to creating another exceptional experience for you on your next visit. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Ruoxi Z., Warm greetings from Raffles Bali, and thank you for sharing such a thoughtful and detailed review of your stay. We are truly happy to know that your visit was made special by the care and attention of our team, especially during your girlfriend’s birthday celebration. It is wonderful to hear that the surprise arrangements at Rumari, the turndown setup, and the warm service throughout your stay helped create such memorable moments. Your kind words for our team mean a lot, and we will gladly share them with everyone involved. We are also pleased that you enjoyed the personalized dining touches and the consistent attentiveness from our colleagues during your stay. At the same time, we sincerely appreciate your feedback and assessing your concerns. These points have been shared with our team as we continue working to improve the overall guest experience. Thank you again for your visit and for your honest and balanced feedback. We hope to welcome you back to Raffles Bali for an even more comfortable and seamless stay in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Bowen M., Thank you for taking the time to tell us about your experience at the Raffles Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Valued Guest, We were thrilled you fell in love with Raffles Bali's unique blend of natural beauty and luxury. The intersection of mountains and sea, our exquisite gardens, and the preserved rainforest had truly created a haven. We were delighted our team, particularly Ms. Widya at RUMARI, had exceeded your expectations with their warm smiles, professionalism, and exceptional service. We ensured her outstanding efforts were recognized. Thank you for your kind words and encouragement. We had strived for excellence and appreciated your feedback. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. W. Yaomin, Your heartfelt words brought immense joy to our team! We were absolutely delighted that your stay at Raffles Bali proved to be the perfect antidote to your busy life, filling your heart with serenity and your spirit with wonder. The tranquil ambiance, coupled with our attentive service, had clearly created a haven where you could unwind and recharge. It was our pleasure to have been a part of your holiday journey, and we were deeply grateful that your experience with us was nothing short of extraordinary. We had looked forward to serving you, and it was wonderful to see you leave with memories that will last a lifetime. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear valued guest, We are delighted to express our sincere gratitude for your thoughtful review of Raffles Bali. We are pleased to hear that you appreciated the exceptional cleanliness throughout our property and the considerate service provided by our team. We are particularly grateful for your kind words about our butler Endah, whose professionalism and attentiveness have clearly made a positive impression. Regarding your feedback on our toiletry containers, we appreciate your understanding of our sustainability initiatives. We will carefully review the design and functionality of these containers to ensure they meet both our environmental standards and our guests' expectations for convenience. We also apologize for the discomfort caused by mosquitoes at our restaurants. We will take immediate action to enhance our mosquito repellent measures, ensuring a more pleasant dining experience for all our guests. Thank you again for your valuable feedback. We look forward to the pleasure of welcoming you back to Raffles Bali. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Jonathan C. We very much appreciate your comments regarding your stay at the Raffles Bali. It is always a pleasure to receive positive feedback. We are delighted to hear that you enjoyed the peaceful and luxurious ambience, the well-appointed villa, great views as well as our facilities. We are glad that you enjoyed the delicious food curated by our passionate Chef! We appreciate your kind words about Nick and our team at Rumari Restaurant for the exceptional services provided. We also have noted your feedback in regards to your dining experience over breakfast. We have also created an action to ensure and mitigate the issue of mosquito will not be happening again. I am sure that this feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Fernando Lehmann Quality and Room Division manager

Dear Ms. L., Thank you for having chosen to stay with us as well as taking the time to share your feedback here. The team and I regret to hear that your recent family vacation at Raffles Bali did not meet your expectations. Please accept our most sincere apology for the inconvenience caused. Regarding your accommodation, Raffles Bali offers a variety of villa types, each with unique settings and views. We understand that the images you encountered on Xiaohongshu may have created a specific expectation. However, allow us to clarify that the One-Bedroom Pool Villa you selected is designed to provide a spacious indoor and outdoor living area, featuring a private pool, an oversized gazebo, and a seamless connection with beautiful nature and greenery. For guests seeking alternative views, such as ocean or hilltop vistas, the Ocean Pool Villas, Panoramic Pool Villas, and Hilltop Pool Villas offer a range of perspectives of the even more beautiful surroundings. We are truly sorry to learn about the humidity in your villa and the presence of insects near the pool. Given Bali’s tropical climate, we take extensive measures to enhance our guest’s comfort, and we have shared your concerns with our Housekeeping team for immediate attention and further improvements. Ms. L., while we understand that the shortfalls experienced by you might have marred your overall perception of Raffles Bali, I do hope that you believe in my and the team’s commitment to betterment and improvements. Furthermore, we hope to have the opportunity to welcome you and your family again, providing you with the refined experience that Raffles Bali is known for. If you would be open to it, we would love the opportunity to personally discuss your stay and find a way to restore your trust in us. Please feel free to reach out to us directly at your convenience. Sincerely, Christian Westbeld Regional General Manager, Raffles Indonesia

Dear Mr. Ricky W., We very much appreciate your comments regarding your stay at the Raffles Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Lehmann Quality and Guest Experience Manager

Dear Ms. Xiaowen C., We very much appreciate your comments regarding your stay at the Raffles Bali. It is always a pleasure to receive positive feedback. We are delighted to hear that you enjoyed the peaceful and luxurious ambience, the well-appointed villa, great views as well as our facilities. We are glad that you enjoyed the delicious food curated by our passionate Chef! We appreciate your kind words about Thomson and our team at the Front Office for the exceptional services provided. I am sure that this feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Fernando Lehmann Quality and Guest Experience Manager

Dear Zhihao Y., We very much appreciate your comments regarding your stay at the Raffles Bali. It is always a pleasure to receive positive feedback. I will share your comments with Thomson and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando Lehmann Quality and Guest Experience Manager