客户意见评级 4.3/5 6,110 评论
The Square 露天餐厅
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从 14h00 办理登记入住手续
从 12h00 办理退房手续
豪华房，配备 2 张单人床，带阳台
来自 100% 认证入住过我们酒店客人的评论发现更多
Not up to standards
NeverieH 18/04/2021 经 TripAdvisor 认证的评论
I don't know if this is because of the pandemic so they're trying to cut corners (which can't be a reason whatsoever), but honestly, compared to other Novotels that I've been staying at before, this one is not up to Novotel standards, let alone Accor standards. The room, the service.. They do a good job in cleanliness with a skeleton staff though. But that's all i can say. Oh and if you're coming with two wheels instead of a car, never attempt to get into the main gate. Get out, your place is the back gate all the way on different street
Nice couple of nights
geoffmark 08/03/2021 经 TripAdvisor 认证的评论
We spent a couple of nights here and enjoyed it a lot,. Hotel looks great as you drive in with a large impressive lobby. Check in was easy Santi who explained the current hotel facilities and hours of operation. Our room was upgraded to a pool suite which was nice with a large lounge/dining area, kitchenette and large bedrooms. The room was nicely furnished and tastefully decorated but needs to be updated as looking a bit old and in need of refreshing. The restaurant was good with a nice mix of western and indonesian food which was well presented and very tasty but the crinkle cut fries were a disappointment when hand cut fries are so easy to make and look and taste better. Breakfast was good again with a good selection and looked appetising when served. They have a private beach club which is a short 500 metre walk or they have a shuttle which runs frequently. It was a nice relaxing stay and we would like to thank from Front Office Ardin, Mega, Santi , Syukur and the restaurant Novi, Astawari & Tari for making our stay more enjoyable.
suryonoe 30/12/2020 经 TripAdvisor 认证的评论
good location, poor breakfast quality, poor gymnastic room quality, and most of all we were disappointed with the room quality. Family apartment room. Many mosquitos and git stinky sofa bed and to solve the problem we asked the house keeper to cover the sofa bed with bedsheets.
Out of the 82% Empty Rooms and It Had to be This Room??
rsbj38 26/11/2020 经 TripAdvisor 认证的评论
Checked in online. Specifically requested a room with nicer view and NOT the parking lot like past stays. Checked in at 5 p.m. Was informed by Satya that occupancy was 18%. Was given room 2408. It WAS a parking lot view. Shocking! But wait, there is more. We thought the room smelled musty and asked for a spray, which they did. The aircond in the bedroom was not working properly even at low temperature. Maintenance came and said to wait. His excuse was that the aircond in the room was of smaller capacity than the living room. We realized too late at night when we went to bed that it was NOT musty old room smell. It was smoke. Everything reeked of it to the pillows. But it was way too late, and we did not want to trouble them near midnight. The next morning at 6.45 a.m. we tried numerous times to call the “at your service” to which there was only always an error sound. So we went to the front office. Rus greeted us and checked our request in the online check in. He was quite bewildered that it was not granted. We asked for a room change immediately and he said he needed time. We understood and said we would wait. And waited, and waited. At 9 we gave them a call and said they needed a further 3 hours to prepare a room since housekeeping staff only came at 8. We said we’d give them until 11. At 11.15 we’d had to give them YET another call. Were told it was almost ready. They finally moved us at 11.30 to a room accross it (2401). A nice fresh room with a pool view that had been empty since the time we arrived with both aircond working properly since the first minute. Why oh why they did not allot us this room in the first place completely escaped my mind. At checkout (11 a.m. the next day, no need for late checkout) we told Ari that we were not too happy this time. She asked what was wrong and since we’re just too tired to tell her, we said to ask her colleagues. She just said sorry insincerely and charged us and let us leave with no attempt to even ask her colleagues. Ruined our relaxing staycation, that’s what it did for us. Worlds apart from other chain hotel we stayed the month before. The other hotel appreciated the patronage, gave us everything they could because it did not cost them another cent in providing us the best they could at such low occupancy. Glitches were fixed immediately and exceeding our expectations. We knew what we were entitled for and otherwise. At a point we even refused the offer because we knew we were not entitled
Great property, location and service!
Anna K 07/07/2020 经 TripAdvisor 认证的评论
I stayed in Novotel for almost a month while waiting for my flight back home. The location is great, well maintained gardens, rooms, apartments and also great service. Great daily housekeeping service. Due to a small amount of guests at the hotel, not so. many F&B choices from the menu and not all the ingredients are available. The beach club was closed due to the fact that the Nusa Beach was closed as well, which was a big disappointment as I am a beach goer. However, I walked to the beach on a daily basis and its public space. The gym should be cleaned regularly but that would be the only remark from me. All in all, I do much recommend this property as they also have an onsite bakery, which is great in the mornings.
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