巴厘岛努沙杜亚诺富特公寓酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 1,296 评论

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Jl Pantai Mengiat, ITDC Complex Po Box 116, 80363 巴厘岛, 印度尼西亚

描述

酒店其他优惠

  • The Square 露天餐厅

  • 各种海滩活动和水上运动

  • 令人放松的水疗和休闲设施

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酒店位置

巴厘岛努沙杜亚诺富特公寓酒店

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 巴厘岛
印度尼西亚

GPS:-8.808674, 115.225371

电话
传真 +62 361 8480556

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  1,296 评论

TripAdvisor 评级  4.2/5  4,319 评论

卓越奖 2024

Exceptional Service from Yuka – A True Gem at Novotel Nusa Dua!

Tripadvisor 评级 5.0/5

hollyoverend 经 TripAdvisor 认证的评论

From the moment my husband and I arrived at Novotel Nusa Dua, we were impressed by the beautiful setting and warm welcome from staff—but what truly made our stay unforgettable was the exceptional service we received from Yuka. Yuka consistently went above and beyond to ensure our comfort and satisfaction. What really stood out was how genuine and thoughtful he was. He remembered little things we mentioned, such as our ‘regular’ cocktail order, and always checked in to see how our day was going or to make conversation while serving our food and drinks. You can tell he really cares about the guests and takes pride in what he does. He made us feel valued as guests. Yuka is a true asset to the Novotel team, and his dedication to excellent service made our stay incredibly special. We left with full hearts and fond memories, largely thanks to him. If you’re staying at Novotel Nusa Dua, I hope you get the chance to meet Yuka—you’ll be in the best hands!

Amazing

Tripadvisor 评级 5.0/5

rh0die 经 TripAdvisor 认证的评论

Lovely clean hotel with beautiful gardens and amenities. The staff are very friendly and go out of their way to assist you, especially Indra, Mayswan and Amelia.❤️🤎❤️❤️💜❤️❤️❤️❤️💜❤️❤️❤️💜💜❤️💜❤️💜❤️💓💓💓💓💓💓💓❤️❤️💓💓💓❤️💓💓💓💓💓💓💓❤️❤️❤️💓❤️💓💓❤️💓💓

Dear rh0die, Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you had such a lovely stay and enjoyed our clean hotel, beautiful gardens, and amenities. It truly means a lot to us that you felt so well taken care of by our team. Indra, Mayswan, and Amelia will be so happy to know they made a special impact on your experience — we'll be sure to pass on your kind words! 💖 We can't wait to welcome you back again soon for another amazing stay. Until then, sending you lots of love from all of us! ❤️💜💓 Warm regards, Guest Experience Team

couple holiday

Tripadvisor 评级 5.0/5

julie-smaroochydore Couples - 经 TripAdvisor 认证的评论

one of our best stays, great food , great staff, excellent coffee, did not want to go home, the resort has been refurbished, new management, which is so evident, hotel has excellent facilities, and amazing gardens, the pool area is great

Dear julie-smaroochydore, Thank you so much for your wonderful review! We’re truly delighted to hear that your couple's holiday was one of your best stays with us. It’s heartwarming to know you enjoyed the great food, excellent coffee, our dedicated staff, and the beautiful resort facilities—including the newly refurbished areas and our lush gardens. Your kind words about the positive changes under new management mean a lot to us, and we're thrilled that the improvements were evident during your stay. Knowing you didn’t want to leave is the highest compliment we could receive! We look forward to welcoming you back for another memorable getaway. Until then, please take care and stay well. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Terrible handling of guest complaints by the manager—completely unprofessional and unacceptable!

Tripadvisor 评级 1.0/5

Navigator01468655787 经 TripAdvisor 认证的评论

We booked a suite with two bedrooms and instead received a poorly cleaned room—Room 1208! The bed sheets were stained, the hot water in the bathroom barely worked (only one minute of hot water before it turned cold again), and the air conditioning was useless—even when set to 16°C, the room was still warm. We had to demand new sheets right away! We reported all of this to the morning male receptionist and asked to be moved to a new room. We were told the new room wasn’t ready and needed to be cleaned. So we let them know we’d be out for a while and might return around 11 a.m. When we got back in the afternoon, we found a letter saying the new room would be ready by 14:00. But when we followed up to pack the luggage, the female receptionist and the so-called Guest Service Manager had the nerve to tell us we were too late—and that there was no room available anymore at the time. Their excuse? They couldn't reach us because I didn’t have WhatsApp—even though they had my email. Instead of taking responsibility, they blamed us, their paying guests! So, if we had come back “on time,” we might’ve gotten a better room—and probably our broken room to free it up for the next unlucky guest. Their final solution? A cooler fan set up in our room. What an absolute joke. Not a single manager had to come and apologize in person. We paid good money for poor service and awful accommodation. Total failure in customer care and professionalism. Shame on Novotel and Accor! It’s honestly pathetic—especially considering my sister is a Gold member and my husband is Diamond. If they had been with me, would we have been treated better just because of status? Is that what VIP care means now? I’m sending a formal complaint to Accor Customer Care. This experience was beyond disappointing—it was infuriating and disgraceful.

Dear Valued Guest, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. First and foremost, please accept our most sincere apologies for the disappointing experience you encountered during your recent stay with us. We are deeply sorry to learn about the condition of your room upon arrival, the technical issues you faced, and especially the way your concerns were handled by our team. This is certainly not the level of service we strive to deliver, and we fully understand your frustration and disappointment. We sincerely regret the inconvenience caused by the cleanliness of your suite, the inconsistency of the hot water, and the inadequate air conditioning. These issues are absolutely unacceptable and do not reflect our usual standards. Please rest assured that we are addressing each of these matters with the relevant departments to ensure immediate corrective actions are taken. We are also truly sorry for the miscommunication regarding your room change request and the way it was managed. Your feedback regarding the unprofessional handling of the situation by our team is taken very seriously, and we are currently reviewing this internally to ensure accountability and better training to avoid such situations in the future. It is especially concerning that you felt disregarded as a valued guest. We aim to treat every guest with the utmost respect and care, regardless of loyalty status, and it pains us to know that you felt otherwise. Please know that your feedback has been shared with our senior management team for a full review, and we are committed to taking meaningful steps to improve. We genuinely hope you will accept our heartfelt apologies for this regrettable experience. If you are open to it, we would very much appreciate the opportunity to reconnect with you directly to further express our apologies and discuss how we may be able to restore your faith in our property and brand. Thank you for sharing your feedback—it is essential for us to grow and improve. With our deepest regrets and warmest regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Remarkable!

Tripadvisor 评级 5.0/5

Mahesh D 经 TripAdvisor 认证的评论

Super service By Joni in the beach club.. Very satisfied.. Weather was pleasant, we could fly kite easily and my daughter enjoyed thru out.. Sand is soft. Some areas had a lot of seashells. But still superb. Will surely come back here. Once again, Thank you

Dear Our Valued Guest, Warm greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for sharing your wonderful experience with us! We are delighted to hear that you had such a memorable time at our Beach Club, and that the weather, the surroundings, and the overall ambiance contributed to a joyful and relaxing day for you and your family. A special thank you for recognizing Joni for his exceptional service — your kind words have been shared with him and the team, and they are truly grateful. It is always encouraging to hear when our team members make a positive impact on our guests’ experiences. We’re also glad to know that your daughter had a great time flying kites and playing on the soft sands — moments like these are what make family holidays truly special. While some areas had more seashells than others, we appreciate your understanding and are happy to hear it didn’t take away from your enjoyment. We truly look forward to welcoming you and your family back again soon for another beautiful and relaxing experience by the beach. Thank you once again for your kind feedback. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

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其他网络用户评价我们的酒店

  • 482 评论 9.2/10 位置
  • 1,095 评论 6.6/10 房间
  • 1,210 评论 8.9/10 服务
  • 31 评论 3.1/10 上网
  • 422 评论 5.8/10 氛围
  • 363 评论 6.6/10 清洁度
  • 336 评论 7.8/10 早餐
  • 82 评论 9.8/10 运动休闲

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。