客户意见评级 (ALL 评级) 4.5/5 9,778 评论
体验 MyGlass 套餐，尽享精美饮料免费续杯体验
酒店参加 Planet 21 计划，积极推动酒店业可持续发展。
从 15h00 办理登记入住手续
从 11h00 办理退房手续
从 办理登记入住手续 - 从 办理退房手续
Kwee Zeen 提供互动式的精品餐饮，并在我们的海滨酒店打造了真实的市场感觉。24 小时开放，供应泛亚美食。综合的现代自助餐和点菜菜单任您选择。有关详情，请联系 H9078-FB11@SOFITEL.COM。
在我们的五星级海滩度假村，Cucina 会为您奉上独特的地中海风味餐饮体验，让您在 Italian Al Fresco 品尝最精致的意大利美食。如需了解详细信息，请通过 H9078-FB11@SOFITEL.COM 联系我们。
来自 100% 认证入住过我们酒店客人的评论发现更多
153henryi 19/11/2021 经 TripAdvisor 认证的评论
Very disappointed with hotel service because the in house guest is high but the staff is very less. Specially when breakfast time it is very crowded. Please the hotel manager and restaurant manager to evaluate if the in house guest high consider about the total staff to serve the in house guest.
Cozy stay at good beach resort
guninta16 05/11/2021 经 TripAdvisor 认证的评论
Felt very welcome as an Accor member. I received welcome drinks and was offered a room upgrade. The room with plunge pool was super cozy. I love that I could take a quick dip on a sunny day with no effort at all. The room was clean and sufficiently spacious. The hotel itself is good and has complete facilities and recreational offers. The a la carte menu selection at the restaurant was a let down, but the food itself was good. Overall, good stay! I would definitely come back to this hotel.
Need proper maintenance for the property, but good service from the team was perfect
AdiAndSil 02/11/2021 经 TripAdvisor 认证的评论
Awesome services from the team, start from the check in process with Mr. En****e Then helps from the manager for assisting our “not cold” air-con at our rooms. Overall very good services as usual, but property need proper maintenance in order to provide perfect comfort as a 5 star hotel.
virgialala 26/10/2021 经 TripAdvisor 认证的评论
Sofitel bali used to be our fav hotel but we were dissapointed from our last stay. Service level was bad especially in restos and activities area, beach was boring with too much corals and rocks. We stayed 2 nights at prestige suite for wedding anniversary, and there were an event and we were surrounded by rooms of groups below and above our rooms. They made noisy sounds until late night and it was so disturbing! The pool was so cloudy, bfast was bland. Nothing special with the hotel.
Below our expectation...
niks1103 01/10/2021 经 TripAdvisor 认证的评论
Upon our arrival, we were not getting a warm welcome. The front desk staff didn’t greet us with smile, the check in process was also longer than we expected. After finally checking in our room, we notice that there’s no body lotion in the bathroom. We called the guest service and they said it was provided by request, so we ordered one. After 2 hours, noone showed up to deliver it. We called again and wait. But we didn’t get it until we checked out. The slipper that is provided in room also too thin and poor quality. The breakfast was just okay, not a special one. We tried SoSpa, it was great and meet our expectation. Overall, we were not really happy with our stay and with 190 usd per night, there are many hotels in Bali which can offer better facilities and service (even with lower price).
我们最新的 20 评论