The resort and facilities are top notch 💯 but sadly the service is little bit poor i had to wait 30 to 60 minutes just for the laundry personal come and get the clothes from my room and at the check out time around 13 o’clock there were only two staff members so i had to wait 10 to 15 minutes standing just to get crossed by in line by another guest in front the staff meanwhile the receptionist staff didn’t say anything thats another five minutes waiting and it’s little bit sad to see this action in a five star resort there should be an order and extra staff specially in these hours from 13 to 16 o’clock there is no need to wait 15 minutes just to check out lastly regarding the room there are some things i would like to mention: 1. The main bathroom shower light burned out. 2. The main bathroom sink left side is plugged. 3. The main bathroom light should have a turn-off switch for someone that prefers a dark room. 4. The bedside alarm isn’t plugged into a power source the cable is missing. Overall the resort is amazing by all means and the facilities are perfect am happy that i had the chance to be a guest but these minor things should be worked on cause it’s sad to see it in Rixos. Thank you for the opportunity and hospitality. Hopefully, I will be back soon.

From the very moment I arrived until the moment I departed, every detail was nothing short of exceptional. The service was impeccable, and everything was thoughtfully curated to perfection, making my stay truly unforgettable. The atmosphere was filled with a rare sense of joy, tranquility, and sophistication. The interior design was exquisite, blending distinctive details with an effortless sense of luxury. Every member of the staff was genuinely welcoming, attentive, and gracious, always ready to assist with the utmost professionalism. The DJ deserves a special mention, as the music added such a wonderful energy to the entire experience. I could even enjoy it from the comfort of my room, which made the atmosphere all the more memorable. I would also like to commend the management for their remarkable dedication, vision, and attention to detail. It is evident that an extraordinary amount of care and hard work goes into creating such an exceptional guest experience. My heartfelt gratitude to the entire team and management for making my stay so special. Thank you for every thoughtful gesture, every detail, and every moment that made this experience truly remarkable. You have created something genuinely special, and I sincerely hope you continue to flourish and reach even greater heights. You should be incredibly proud of what you have accomplished. I would return in a heartbeat, and this will certainly not be my last visit. Thank you for everything!

In overall experience we are pleased with RM, all stuff were very cute to our daughter and helpful to us. The welcoming tha way in dealing with guests make us feel as home. I'm really glad to choose RM to my escape from daily routine but we faced a problem regarding the water park and people at the front desk deal with it with a big smile.

Our stay at Rixos Murjana was truly wonderful and unforgettable! Warm hospitality of Shaymaa, Taha, Angelyn, Alejandro, and the entire housekeeping team. Everyone made us feel welcomed, valued, and cared for. We left with happy hearts and beautiful memories.

We have to wait for 40-50 mins after check in time 3:00 PM. There was no welcome drink nor cold towel to provide. Even when the rooms were finally ready, no on accompany us to get to our rooms. The rooms were still dump and slippery. The food always in one buffet style restaurants no choices as other Rixos around the world. The food and the pastries were really bad quality. The food is not of high quality. The grilled meat sometimes is burnt. The staff as the buffet/ restaurants never come unless called upon for drinks on the table. Each time we have to get their attention just for water.

Great and unique experience..yet expensive a bit. There was a bit of miscommunication or misinformation by the room service or reciption and the restaurant. I was informed that the lunch in the departing day is included, but when I went to the restaurant it turned out the lunch is not included. Still don’t know which is correct, but I left the hotel by then.

Very enjoyable and comfortable the staff were very accommodating

Wonderful family stay at Rixos Murjana. Excellent service, beautiful resort, and very friendly staff. Special thanks to Afnan for her kindness, professionalism, and outstanding hospitality. We truly enjoyed our stay and will definitely return. Highly recommended!

Improved since last time

Although the drilling sound @ 1:00 a.m. that wakes me up , every thing was OK.

This is suppose to be a very luxery resort, meaning not knly facilities but also services abd staff professionalism. However, the staff are not well trained to represent a 5 star rixos resort in a way that suits its teputatuon across the world. Excluding the resturant and other faclities staff, as thry were professional, but the reciption and guesst service staff are not. Majority of resorts have the early check-in when yheir guest arrive around 1 PM. Here, the whole resort were empyy, yet they said our room was noy ready. Apart from that , there were not any welcoming drink or tour not at all although we mentioned many times this is our first visit to rixos and we would like to have a brief tour at least to explor its facilites.eventually after esclating this matter, i think the frony desk manager had the recipetion staff herself walk us around the resort for brief tour. Rooms werr not that clean such as bed sheets. Room service was kinda slow we had to call more than one time for a service. The resort was empty the guests were almost around15 guests , yet very low guest service professinalism from those staff. Teri mary resturent staff were very professional, world wide professionalism, which i liked. Frony desk need more training to represnt rixos in a way that shows more and better profisionalism world wide. Even at the check out, they told us at 12 pm that we have to leave or there will be late check out fee, i told them there are no one in the resort very few guests in here we kindly asking for a bit late check out as our trip back was at night they said they cannot help with that and we had to check out , we had to stay at the resort lobby most of the time, untill our return trip departure time.

Amazing experience ** Recommended**

Our stay at Recess was very enjoyable overall. The resort is beautiful, well-organized, comfortable, and exceptionally clean. Everything was lovely, and we really appreciated the atmosphere and quality of the place. However, my main concern was the lack of activities and entertainment for both adults and children. We have visited many similar resorts, so we were expecting a wider variety of activities, especially since our stay was during the Saudi National Day celebrations. Unfortunately, the National Day entertainment was quite limited. It mainly consisted of a DJ playing extremely loud music, to the point that hardly anyone wanted to sit nearby, along with some food and a small performance. It honestly didn’t feel like a proper celebration compared to what we’ve experienced at other resorts. During the remaining days of our stay, there were very few activities available, and I personally found myself getting a little bored. I believe offering more engaging activities for both children and adults would make a huge difference. Another suggestion would be to improve the beachside service, especially by offering ice cream, refreshing drinks, and small treats by the beach. Considering the hot weather, these little touches would make the experience much more enjoyable. Many resorts in the same category already offer such services. Overall, Recess is a wonderful resort with great potential. We truly enjoyed our stay, and I believe that with more attention to entertainment, activities, and beachside services, it could offer an even more complete and memorable experience. I hope these suggestions will be taken into consideration, as they come from someone who genuinely appreciated the resort and would love to visit again!

Was very good , enjoy the moment

Everything was perfect, except for the minibar Snacks were changed, I couldn’t find Pringles potato chips

Great atmosphere, friendly staff, clean and well organized rooms. Good variety in food. Waterpark gave fantastic energy and fun for the kids. Admin with excellent problem solving skills. Overall experience was fantastic and definitely can be repeated.

We had a wonderful and enjoyable stay. Everything was great, from the pool and aquapark to the beach. We really enjoyed our time and the overall experience. We are already planning to come back again in the near future. Definitely a place we would love to visit again!

Amazing

I enjoyed my time with the family! One recommendation, when it comes to the golf/buggy I had a better experience in Rixos Sharm whether it was the number of buggies or the waiting time. Plus drivers do not gives you the welcoming feeling or they have the energy similar to the other staff positive energy and feelings