Sofitel Los Angeles at Beverly Hills Hotel 4 stars

Friendly and efficient service.

The room smelled like smoke, went to the bar for a drink and small bite as we were on a time crunch and it was supposed to open at 4 pm didn’t open up til 4:10 pm and the bartender was rude, called for water in the evening for room service and it never came.

Hotel staff was very professional and kind upon check in. We were having trouble texting in a room service order (after being greeted via text no one was responding) so eventually we called from the room phone. We did take a couple sodas out of the mini bar that morning and not 10 minutes later someone knocked on our door wanted to come in and replace them (even through our room hadn't been serviced yet that day and we were also due to check in a few hours). We found this a bit invasive and disruptive to our morning while we were trying to enjoy our room service. Someone then came back a couple of hours later to pick up our room service tray even though we were in the midst of getting dressed and packing up to check out. Again, not sure why they could not have waited until we checked out within the hour to collect the tray and restock the mini bar.

Excellent customer service and extremely accomadating.

I stayed in Room 430 which was directly across from the elevator bank. All night long I could hear the "ding" of the elevator bell as well as more than few guests who had clearly had more than one drink. For $500+ for the night, I would think there would be zero possibility for having such a room.

The city taxes were hidden, They told about it only at check-out.

Convenient location, excellent service

Pleasant check-in experience; room was very functional.

Bright room, comfort bed .

Very happy with our experience

Conveniently located cozy hotel with pop culture eccentric decor. Great hotel restaurant with bar featuring themed entertainment several nights a week.

The staff is remarkably attentive and genuinely helpful and polite. The rooms are well appointed and quite comfortable. My only ‘complaint’ is my room faced the street and was unusually noisy throughout my stay...sirens blasting all night every night, street noise (voices, music). I did not experience this in my prior stay and found I didn’t get much rest during my 4-night stay.

The staff were very helpful. Room was large and clean, and the bed was comfy.

The beds were so comfortable and the staff helpful and extremely professional.

One night near hospital for local visit.