Fairmont Miramar - Hotel & Bungalows

Hi, I want emphasize that the customer service at your hotel was extremely excellent. Every person I encountered both by phone and in person was incredibly helpful. As far as the room itself goes, when I first arrived both my tub and sink were clogged. Room service/engineer was very quick to fix it. Later on in my stay the toilet clogged which was unfortunate but again the engineer came up very quickly to solve the issue. Additionally there were some types of bugs crawling around in the bathroom as well.

Not sure how this property still exists under the Fairmont name. The pool attendant did not come over for over an hour. Ended up ordering with the bartender. Got back to the room in the evening (with a cruse ship sized bathroom circa 1980) and was met with loud bass below. Apparently the south facing rooms are known to be loud and the front desk advised they were fully booked and couldn't move me. I told them I'd like to check out since I won't be able to sleep. They put me on a long hold for the manager who said that he can't control the music and can't ask the adjoining venue to turn their music down. Thanks for sharing, I'd like to check out. Now the manager offers a bungalow with 2 beds. We moved to the bungalow which smelled of mold. Having a rough morning breathing which is what prompted this review. I am embarrassed on their behalf. No hotel should be in business or employ staff that doesn't provide basic service. Take your business elsewhere.

We had an exceptional time, from start to finish. We had a group of 20, Pre-Fixe Menu, and sat outside on a patio near the pool. The setting was beautiful, elegant with a perfect balance of California vibes. Perfect for a date night too. And although we had a group of 20, the service was exceptional, everyone was taken care of promptly. I can’t say enough about the service. From the ease of booking the dinner and menu selection, to the experience we had the night of the event. Outstanding. The food was delicious. The pre-fix allowed for customization, so every guest was happy with any dietary restrictions they had. Overall, highly recommend for big groups and intimate dinners. We will certainly be back next trip to California.

I had a quick work trip to Santa Monica. I grabbed a bite at the Lobby Lounge restaurant and had the pleasure of being served by Juventino the bartender. His cocktails were amazing and made eating at the bar a wonderful experience.

We organized our new fiscal year kick off diner at Fig the first week of September. What an experience! The decor (poolside, lush trees…), the atmosphere (lighting, comfortable setup), the attention to details (table setting), the excellent service and the quality of the food (of course!) made for the perfect evening ✨👌