Mercure Pakenham

Our local Probus group organised a five day tour with Tour Local who booked the group into the Mercure Hotel, Pakenham. The Mercure Hotel staff were professional and friendly (especially the Receptionist, Susie). Our twin bed room was spacious with good quality furnishings; up to date modern bathroom facilities (including a large bath); and a quiet lift to our floor. My only negative comment is: being a Probus group most of our members are elderly, and there were no grip rails fitted in our bathroom. (Note: my stay was not disadvantaged by the lack of grip rails.) The staff overseeing the breakfast were professional and friendly, and the breakfast served was excellent with a variety of food, hot drinks and juices. We stayed four nights, and because our spacious room was furnished well with a beautiful bathroom, kitchenette with frig, my friend and I would have liked to stay longer. I enjoyed my stay and am hoping to return to stay at Mercure Hotel, Pakenham.

ROOMS: convenient spacious room with a big bathroom. Comfortable bed, small sofa, coffee table. The room was also equipped with a fridge, safe and teapot, couple of glasses were provided as well. LOCATION: 1h drive to the Penguin parade, 30min drive to Maru park. FOOD: continental breakfast ($16.5 per person), coffee from machine is available in the lobby. FACILITIES: fast wi-fi, parking zone in front of the hotel entrance. STAFF: we’ve checked in on Dec, 31 and reception working hours were till 2pm, but we were not informed about it - so unprofessional and unpleasant. We solved the problem (2 hours spent!), but with the help of another hotel from this chain. Nobody contacted us even on phone/mail they left for guests. And, of course, no apology as well.

rooms were clean.....we had to have 2 seperate rooms for our family of 4. one was for a disabled person and partner (on ground floor) other was for 2 older children (2 stories up) disability room was disappointing as the bed was too high and person needed help to be lifted into bed. Beds need to be manual wheelchair height so the disabled person can move from one to another easily. the bathroom was adequate except toilet was lower which made it difficult getting up and down and person needed help even with bars included. Also carpet on the floor hindered the use of a manual chair. Breakfast was continental but not included in the price (no probs) and they catered for diet requirements. Very impressed with the breakfast service.

Lovely, spacious family rooms. Very accomodating staff and great service. Reception had free water. Nice styling, new, very clean. Staff were super helpful, we needed a second night and nothing was available, yet they called us the next day and found a room for us. Great service!

Very clean room and bathroom. Large tv with Chromecast was good value. Wifi was surprisingly good as well (compared to some other hotels I have been at). The hotel is a fairly new property, so it looks modern and well maintained. Ample parking also available for guests. The staff were also polite and well mannered although some of them didn't seem to not be aware of Accor Live Limitless member benefits as I wasnt given my welcome drink/vouchers until I asked for it and I was charged full price for breakfast even though I mentioned I was an ALL member (this was rectified after I informed the staff that I was entitled to a discount). The breakfast was the only mediocre offering I experienced during my stay. I didn't find it worth paying full price at $16ish per head. I expected at least eggs and sausages but in all fairness, they did state that it was a continental breakfast (so there were no hot foods).