The Chen Melbourne - Art Series

Catatan tamu Avis (Peringkat ALL) 4.4/5 813 ulasan

Keistimewaan hotel

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Uninterupted views of CBD skyline from level 24 Pool Deck

  • 5 minute walk to Epworth Private Hospital and Box Hill hospital

  • walking distance to Federal, State and Local government depts.

Hotel yang disetujui ALLSAFE

Lokasi hotel

The Chen Melbourne - Art Series

850 Whitehorse Road
3128 BOX HILL
Australia

GPS:-37.817567, 145.118462

Layanan hotel

Check-in dari - Check out sampai

Singkatnya
Di properti
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi

Kolam renang

Foto non-kontrak

Akomodasi kami

Boasting 100 suites, guests can expect complimentary WiFi, Art Series Signature beds, 49" TVs and super luxe minibar treats. Zhong Chen digital archival fine art editions adorn the walls and are complemented by an in-house art library and artist documentary.

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Cari tahu selengkapnya

Peringkat ALL  4.4/5  813 ulasan

Peringkat TripAdvisor  4.5/5  542 ulasan

Good location, nice amenities

Catatan Tripadvisor 3.0/5

935desmondc Couples - Ulasan TripAdvisor tersertifikasi

Friendly staff, good location within a shopping centre. Nearby trains, trams and dining areas. Room was aqeduate for 2 adults. Swimming pool was a nice option especiall on a hot day. Gym rooms was good with sufficient equipment for moderate workout. Overall positive stay.

Dear 935desmondc, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Singh Interim General Manager

Great stay

Catatan Tripadvisor 5.0/5

kangaroosmate Couples - Ulasan TripAdvisor tersertifikasi

Good location. Many restaurants are nearby. Attentive service by twenty four seven concierge. Everyone including the cleaners are very polite. 200 minimum words?! Good location. Many restaurants are nearby. Attentive service by twenty four seven concierge. Everyone including the cleaners are very polite.

Thank you so much for your kind review of our team! I'm so glad you had a lovely stay and we hope you come back soon. Kind Regards, Olivia (Concierge)

Good location and service

Catatan Tripadvisor 4.0/5

EricVivid Keluarga - Ulasan TripAdvisor tersertifikasi

Booked the king deluxe with the kitchen amenities. A strange hybrid between a self service apartment and hotel. Basic items like towels, dental and slippers is supplied upon request along with room made up. Bin was not emptied upon arrival and was quickly addressed by friendly room keeping staff (not an issue). The negatives (reason for losing 1 star) - Aircon did not emit enough cool air despite being on the lowest setting resulting in stuffy humidity (it was a hot day about 30 deg). Bathroom shower appears not to be waterproof sealed as leakage is apparent (Room 307). Similar reviews indicate the same issue it seems. The positives- Friendly staff (shout out to Olivia) who was extremely helpful and friendly… also on getting the BBQ started. We had a family BBQ on the rooftop set amongst the beautiful swimming pool on a lovely summer day. Great fun. Witnessed the staff doing a fanatic job with maintenance and cleaning the BBQ and common areas. The Gym is superb with first class equipment (for someone who frequents 5 star hotels). Overall would be happy to return and hope the above issues are resolved.

Thank you so much for your thoughtful and honest review Eric, I really appreciate you putting in the time to share your experience and we're glad that it was primarily good. I'm so sorry about our Air Con issues we currently have contractors in now going floor by floor to locate the issue so hopefully upon returning this will no longer be a worry. As you said the showers are an ongoing issue we are trying to rectify, because it appears to be a design flaw we are trying to find a widespread solution we can implement in all the rooms but this unfortunately takes a little time. Hopefully this too will be fixed and we appreciate guests sharing their concerns as it brings these issues to light and they can be fixed. I hope you have a lovely day. Kind Regards, Olivia

Great rooftop

Catatan Tripadvisor 3.0/5

nikkiic2022 Couples - Ulasan TripAdvisor tersertifikasi

Great pool and views. It feels like a serviced apartment not a hotel. Bed comfy and clean. No room service, lots of permanent residents around. Art on the walls are 99% prints. Only saw two originals. Awesome restaurants in the building. Entering the hotel in a car felt like the dirty back lanes in the city, not very welcoming. Not ideal as a wedding anniversary. We got the deluxe king and had a stove top, iron, kettle, coffee/tea, pots and even a dishwasher.

Dear Nikkiic2022, hank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prabath Lokusooriya Front Office Manager

New and spacing rooms with reasonable rate

Catatan Tripadvisor 5.0/5

Explore08897032102 Keluarga - Ulasan TripAdvisor tersertifikasi

Spacious and clean rooms, well equipped with a modern mini bar and kitchen too. Conveniently located next to Box Hill central. Rate is reasonable and it is just a short drive to Chadstone which is a mega shopping mall. Will sure recommend to friends.

Dear Explore08897032102, We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabath Lokusooriya Front Office Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 303 ulasan 8.1/10 Lokasi
  • 511 ulasan 7.2/10 Kamar
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  • 8 ulasan 6.4/10 Internet
  • 236 ulasan 6.8/10 Kenyamanan
  • 211 ulasan 6.3/10 Kebersihan
  • 101 ulasan 8.5/10 Suasana
  • 90 ulasan 9.2/10 Kolam

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