Mövenpick Samarkand 5 stars

Dear Mr. H., Thank you very much for sharing your feedback and for choosing Mövenpick Samarkand. We are delighted to know that you enjoyed our location, service, and breakfast, and that these elements contributed to a memorable stay in Samarkand. Your kind words about our team are especially appreciated and will be shared with them. It was a pleasure welcoming you to our hotel, and we hope to have the opportunity to welcome you back to Mövenpick Samarkand on your next visit to this wonderful city. Kind Regards, Timur Mirbabaev Front Office Manager

Dear Chun T. J., Thank you for taking the time to share your feedback. We appreciate your positive comments regarding our location and its proximity to Samarkand’s historical attractions. At the same time, we have carefully noted your observations concerning room comfort, sound insulation, and your experience with our team and loyalty program recognition. Delivering attentive service and ensuring our colleagues are well informed about ALL Accor benefits remain important priorities for us, and your comments have been shared with the relevant departments for review. We value every guest's perspective and thank you for choosing Mövenpick Samarkand during your visit to Uzbekistan. Sincerely, Timur Mirbabaev Front Office Manager

Dear Keith, Thank you for taking the time to share your feedback regarding your recent stay. Please kindly note that international bank commissions and foreign exchange fees are determined solely by the issuing bank and payment provider. Unfortunately, the hotel is not able to influence or compensate such external banking charges. As per hotel policy, payment authorization or full payment may be required upon arrival to guarantee the reservation and additional services during the stay. We also appreciate your comments regarding the room facilities and service communication. Your feedback has been shared with the relevant departments for internal review. Thank you once again for your feedback, and we wish you all the best in your future travels. Sincerely, Timur Mirbabaev Front Office Manager

Dear Aamir E., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We truly appreciate your kind comments about our location and the comfort of the room and bathroom. At the same time, we are concerned to learn that certain aspects of your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused regarding housekeeping follow-up, delayed responses to your requests, and the inconsistencies you experienced during your stay. Your comments have been carefully shared with the relevant departments for immediate review and further improvement, as delivering attentive and efficient service remains one of our highest priorities. We also appreciate your remarks regarding the billing process and service arrangements, as they help us better evaluate our guest experience and operational procedures. Thank you once again for your valuable feedback. We sincerely hope to have another opportunity to welcome you back to Mövenpick Samarkand and provide you with a much more seamless experience in the future. Kind Regards, Timur Mirbabaev Front Office Manager

Dear Nan H., Thank you very much for sharing your detailed feedback and for rating us so highly. We are delighted to know that you enjoyed our location, indoor and outdoor pools, breakfast experience, and the friendliness of our team. It is especially rewarding to hear that our staff made a positive impression during your stay. At the same time, we truly appreciate your constructive comments regarding the room size, minibar refrigerator. Please rest assured that your feedback has been shared with the relevant teams for further review and improvement. Thank you once again for choosing Mövenpick Samarkand. We sincerely hope to welcome you and your family back again in the near future. Kind Regards, Timur Mirbabaev Front Office Manager