The Sebel Twin Towns Coolangatta 4 stars

Customer review rating (ALL Rating) 4.7/5 2,182 reviews

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The Sebel Twin Towns Coolangatta - Image 1
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The Sebel Twin Towns Coolangatta - Image 4
Corner of Griffith and Stuart St, 4225 COOLANGATTA, Australia

Description

Hotel extras

  • Spend your day splashing around in either our outdoor, or indoor pool

  • Relax in our steam room or spa after a workout in our onsite gym

  • Our tennis courts and mini golf ensure a fun time for the whole family!

  • Perfectly positioned near an array of dining and shopping options

  • Cook up a storm using our onsite BBQ areas, perfect on a hot summers day

Our accommodation(s)

Hotel location

The Sebel Twin Towns Coolangatta

Corner of Griffith and Stuart St
4225 COOLANGATTA
Australia

GPS:-28.16863, 153.543645

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

SIGNATURES RESTAURANT

Signatures Restaurant is located on the lobby level at Mantra Twin Towns. Offering a traditional buffet breakfast including bacon, sausages, eggs, hash browns, toast, fresh fruits, cereals, pancakes and pastries. *Accor Plus discounts are not available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,182 reviews

Extremely disappointed

Customer review rating 2.0/5

Julia F. S. Couples - Confirmed reviews ALL

Resort very good. Breakfast fresh and enjoyable. Restaurants ok. Well priced bars. Overall a pleasant environment. However……..Housekeeping was non existent!!!!!!! Arrived and had to wait for room to be checked by housekeeper, not a big issue I thought. Entered the room and it was obvious the carpet had not been vacuumed, there were hairs and a toenail by the bed. There were splash marks up the mirrored wardrobe door. The glasses were disgusting.The bathroom floor had a mound of dirt. Now to the BIGGIE….the toilet seat had been left up and was filthy!!!! Went to reception and very nicely explained my issues, the male receptionist apologised and assured me he would deal with my request of getting the room recleaned. On returning an hour later the room was still the same. Again went to reception and was assured the room would be sorted within the next 1/2 hour. An hour later we returned and yes the dirt on the bathroom floor had been cleaned up. The toilet lid had been put down, toilet bowl still dirty🤢🤢🤢Glasses not been washed, wardrobe door still had splashes down it and as for the hairs and toenail by the bed, well wouldn’t surprise me if still there. So after checking in at 2.15pm the room was more or less the same at 5pm. That was day 1, now day 2…..we went for a walk, did some shopping, had lunch out, a pleasant day enjoying being child free (being foster carers this is very rare). Returned to the room 5 1/2hours later and you’ve probably guessed it, yes the room had not been serviced. The room attendant did eventually turn up at 4.50pm. She apologised for being so late. I asked for clean towels and said it didn’t matter cleaning the room at this late hour. Plus the poor lady looked absolutely wrecked. Day 3 we decided to have a lie in as the weather was terrible. We put do not disturb sign on the door. At 11am we turned the sign around to please service room. I saw 2 ‘maids’ on the landing so thought we were in luck and the room would be ready when we came back at 3pm. WRONG…..there were also 2 other rooms with the please service sign on so thought the maid was running late again. We waited till 5pm to ring reception and were told housekeeping had finished for the day and we had do not disturb sign on the door. Explained yes we did up until 11am. We got clean towels and bed linen delivered. I make my own bed at home daily, I don’t come on holiday to put clean sheets on!!! Day 4 the day of our departure…… we had a 12pm checkout as our flight back to South Australia did not depart till late afternoon. I put the do not disturb sign on the door. At 10.45 a knock at the door for our room to be cleaned. Only a few days late I thought. My question is, how come they knocked that morning but not the day before???? Being an Accor member this is the worst hotel I have stayed in within the Accor group. I have never left a bad review ever but this time I felt people need to know about the hygiene of this hotel.

Dear Julia, Thank you for taking the time to tell us about your experience at the The Sebel Twin Towns Coolangatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will be in touch personally as this is not where our standard should be, and I would like to discuss this further. Sincerely, Gordon Sharman

Excellent accommodation and deal

Customer review rating 4.5/5

Karen R. Couples - Confirmed reviews ALL

The room was gorgeous and the bathroom was stunning. The view of the beach was good. Breakfast was outstanding, it even included blue cheese. The pools looked great.

Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Great Room

Customer review rating 4.5/5

Gary C. Couples - Confirmed reviews ALL

Check in didn't go well the room wasn't ready on time, but Gorden at desk helped out and gave us a upgrade, He was the most helpful person at reception

Dear Gary We very much appreciate your comments regarding your stay. I'm sorry to hear your room assigned room was not ready by 2pm, however happy to hear Gordon was able to look after you, and helped make your stay enjoyable, I will pass on your kind comments to him We hope to have you stay with us again soon Kind Regards Natasha Evans Front Office Manager

Awesome Hotel in Great location

Customer review rating 4.5/5

Jason Solo - Confirmed reviews ALL

Extended my stay for an extra two because I was so happy with the location and my room was excellent

Thank you for your 5* review, We hope to have you stay with us again soon

Perfectly positioned .

Customer review rating 5.0/5

Trish Families - Confirmed reviews ALL

Great stay. The Sebel, Twin Towns is perfectly positioned to take advantage of the beautiful beaches and restaurants in the immediate vicinity. The staff are courteous, friendly and professional.

Dear Trish Thank you for your 5* review, it is wonderful to hear you had a great stay made more memorable by our friendly team. We hope to have you stay with us again Kind Regards Natasha Evans Front office Manager

Other web-users rate our hotel

  • 792 reviews 9.7/10 Location
  • 1,387 reviews 8.6/10 Room
  • 1,062 reviews 8.1/10 Service
  • 35 reviews 4.1/10 WiFi
  • 934 reviews 9.5/10 Breakfast
  • 475 reviews 8/10 Cleanliness
  • 215 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.