フェアモントハノイ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 317 件のレビュー

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フェアモントハノイ - Image 1
フェアモントハノイ - Image 2
フェアモントハノイ - Image 3
フェアモントハノイ - Image 4
10 Tran Nguyen Han, Hoan Kiem, 100000 ハノイ, ベトナム

説明

ホテルのその他の情報

  • レストラン、カフェや文化的名所まで徒歩圏内、最高のロケーションをご活用ください。

  • 8件のレストランやバーでは、本格的なベトナム料理と日本料理、イタリアンや多国籍料理をお楽しみいただけます

  • 特別なトリートメントと浴場を備えた、静かなウェルネス サンクチュアリです

  • 壮大なパーティー、会議、祝賀イベントに最適な、3つの象徴的なボールルームや洗練されたスペース

  • 広々としたゲストルームとスイートルームには、当地の魅力、ラグジュアリーな趣向、フェアモント ゴールドならではの特典をご用意しております

当ホテルの客室

ホテル所在地

フェアモントハノイ

10 Tran Nguyen Han, Hoan Kiem
100000 ハノイ
ベトナム

GPS:21.029183, 105.855786

電話番号
ファックス +840

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  317 件のレビュー

お客さまの声 5.0/5

Kaori K. ファミリー - 確認済みレビュー すべて

素晴らしいスタッフ、清潔さ、立地、全てが素晴らしかったです。

Dear Ms. K., Thank you so much for taking the time to share with us your satisfactory experience at Fairmont Hanoi! It is much to my delights that you have enjoyed many aspects of your stay with us, from the convenient location and facilities, the pleasant room ambiance, to the friendliness and attentiveness of our team members. We much appreciate your kind feedback and look forward to welcoming you back for another memorable trip in the near future. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

お客さまの声 5.0/5

Satoshi T. カップル - 確認済みレビュー すべて

設備がとても良く、スタッフの方たちもとても親切で、快適に滞在することができました。

Dear Mr. T., Thank you very much for your kind words. We are delighted to hear that you enjoyed our facilities, experienced the warmth of our team, and had such a comfortable stay with us. Your feedback truly means a lot. If there is any team member you would like to recognize for making your stay especially memorable, we would be grateful to know so we can celebrate their contribution. We hope to have the pleasure of welcoming you back again soon. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

お客さまの声 4.0/5

Akiko N. ビジネス - 確認済みレビュー すべて

サービスは最高だったが、Housekeepingはその時によって完成度が違ったのでマイナス２ポイント

Dear Mrs. N., Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We are pleased to hear that you found our overall service to be excellent. However, we are truly sorry to learn that certain aspects of your experience did not meet your expectations, particularly regarding housekeeping consistency and room presentation. This is certainly not the standard we aim to deliver, and your comments have been shared with our Housekeeping team for immediate review and improvement. We also regret any inconvenience or discomfort caused during your interactions with our team, including the way certain questions were asked. Your feedback regarding staffing levels and waiting times, especially during peak periods, is also well noted and will be reviewed carefully with the relevant departments. Please rest assured that we take your comments seriously as they help us identify areas where we can improve both service quality and guest experience consistency. We truly value your constructive feedback. We hope to have another opportunity to welcome you back in the future and provide you with a more seamless and relaxing stay experience. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

お客さまの声 4.5/5

Takao T. ビジネス - 確認済みレビュー すべて

大変満足です

Dear Mr. T., Thank you very much for sharing your feedback. We are truly pleased to know that you are very satisfied with your stay, and that our room service and housekeeping team provided careful and attentive cleaning. Your kind words are greatly appreciated and will be shared with the team as encouragement to maintain our standards of service. We look forward to having the pleasure of welcoming you back again in the future. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager

お客さまの声 5.0/5

Toshimi M. ビジネス - 確認済みレビュー すべて

とのスタッフもおもてなしであった

Dear Mr. M., Warm greetings from Fairmont Hanoi! Thank you so much for taking the time to complete our post stay review. It is much to my delights learning that you have thoroughly enjoyed your stay and the genuine care of our team member has made dear impression on you. Regarding the razor, please note that this item is available upon request, and our team would have been more than happy to assist you during your stay. Again, we much appreciate your encouragement and look forward to welcoming you back to our hotel in a very near future! Yours Sincerely, Phan Thi Phuong Lien Guest Relations Manager

その他のウェブユーザーの評価

  • 93 件のレビュー 9.1/10 ロケーション
  • 128 件のレビュー 8.6/10 客室
  • 215 件のレビュー 9.5/10 サービス
  • 111 件のレビュー 9.9/10 雰囲気
  • 101 件のレビュー 9.1/10 設備
  • 77 件のレビュー 9.6/10 ウェルネス・温泉エリア
  • 67 件のレビュー 8.5/10 料理
  • 47 件のレビュー 7.7/10 快適さ

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