ホテル ド オペラ ハノイ Mギャラリー 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 660 件のレビュー

ホテルのその他の情報

  • ハノイオペラハウスとホアンキエム湖から数分の場所にあります

  • 5つ星のサービスと設備

  • 「スタイリッシュで現代的なデザインが歴史と文化に融合しています」

  • 年中無休のルームサービス

  • 屋内温水プール、ゴルフ施設、テニスコート

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

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極上の快適さをお届けするために、全室にカスタムメイドの斬新なベッドを完備しております。マットレスと極厚の羽毛マットレストッパー、ソフトな肌触りのデュベ、大型の枕がベッドの寝心地をさらに高めます。

ホテル所在地

ホテル ド オペラ ハノイ Mギャラリー

29 Trang Tien street, Hoan Kiem district
10000 HANOI
ベトナム

GPS:21.024762, 105.855616

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実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.5/5  660 件のレビュー

トリップアドバイザーの評価  4.5/5  2,036 件のレビュー

2023エクセレンス認証

Great location and very friendly staff

トリップアドバイザーの評価 5.0/5

Ana Maria d トリップアドバイザー認証口コミ

We stayed here for 2 separate check ins as we we leaving to haling bay for 2 nights. During both stays we can say the staff was extremely friendly. For our honeymoon they offered us a suite! Very happy to have stayed here. Amazing location. Walking distance to the lake and many stored nearby.

Dear anamariadG2050DH, Thank you very much for your recent stay at Hotel de L'Opera Hanoi MGallery and for the nice words concerning our team! I will be sure to share your comments with them all as I am sure they will be pleased to learn that their friendliness and dedicated level of service did not go un-noticed. From all of us at Hotel de L'Opera Hanoi MGallery, thank you again for your recent stay and we look forward to having the privilege of welcoming you once again in the near future, should the opportunity allow. Kind Regards, Alberto J. Lugo-Vina General Manager

Best Hotel in Hanoi

トリップアドバイザーの評価 5.0/5

ianmJ4338OZ トリップアドバイザー認証口コミ

The hotel staff are absolutely superb. Anything I needed was immediately seen to - including a request to organize cars, photographer and trips - along with local areas guidance. IN particular I would like to say thanks to Hong, who is a highly professional and friendly staff member who went above and beyond to make our stay memorable! Thank you to the whole Team!

Dear ianmJ4338OZ, Thank you so very much for reaching out to us and for sharing your recent experience with us. Wonderful to learn that Hong and the entire team ensured your stay was well looked after. I will be sure to let them know and I am confident your feedback will be greatly appreciated. In the meantime, from all of us at Hotel de L'Opera Hanoi MGallery, thank you for staying with us and we look forward to welcome you back again soon. Kind Regards, Alberto J. Lugo-Vina General Manager

Fantastic Location & Beautifully Decorated Hotel

トリップアドバイザーの評価 4.0/5

louari Couples - トリップアドバイザー認証口コミ

Excellent location, 2 mins walk away from the Old Quarter. Wonderfully friendly, attentive & efficient staff. We enjoyed the pool & gym area - super nice staff & lovely to relax on the comfortable sun loungers on the terrace after a busy day sight seeing. Delicious breakfast. We also had lunch in the restaurant & it was excellent. Wonderful menu with both Vietnamese & Western choices. The reason I haven’t awarded 5 stars is because they were replacing the fire doors when we stayed & we were looking forward to few hours sleep after travelling for 18 hours but banging & drilling woke us after 20 mins. Transpired our room was 3 doors along from the building work! Why you’d place guests there I’ve no idea. They did however swiftly & apologetically move us to another room. Unfortunately could still hear the noise but it wasn’t quite as loud. Apart from this our stay was really good. Would definitely recommend this hotel if you’re staying in Hanoi.

Dear Louari, Thank you kindly for sharing your feedback concerning your recent stay at Hotel de L'Opera Hanoi. Very pleased to learn that you enjoyed our boutique hotel here in the heart of Hanoi! I am sorry, however, for the recent disturbance to your comfort. While we have taken a number of measures to ensure these upgrades were done in a way to limit noise and affect our hotel guests' comfort, we have regretfully experienced slight delays as we originally aimed to have this upgrade completed by end of March . That being said, the emergency exit doors are now nearing completion. Our apologies once again for the disruption during your travels. I am pleased to learn that our dedicated team was able to look after you and swiftly address your concerns. From all of us at Hotel de L'Opera Hanoi, thank you again for sharing your comments with us and for also taking note and sharing your experience with regards to our team's dedication to our guests. Should your travel plans bring you back to Hanoi in the near future, please do feel free to reach out to me as I will be happy your next stay is very much well looked after. Kind Regards, Alberto J. Lugo-Vina General Manager Kind Regards

The room was a bit outdated

トリップアドバイザーの評価 4.0/5

Globalcrtique トリップアドバイザー認証口コミ

While this hotel has its ups and downs, there are several noteworthy aspects to consider. Personally, I would be remiss to award an honest five-star rating due to the lackluster condition of my room. The space was somewhat outdated, worn, and uninviting. Despite this, the hotel boasts a prime location and showcases a classic French architectural style that is complemented by a spacious interior courtyard. The restaurant offers a delightful dining experience, and our breakfast was particularly enjoyable. Additionally, the hotel features meeting room facilities and a pool, and the staff were accommodating and personable. The ample bar and well-maintained common areas also add to the overall appeal of the property. On the flip side, the pool and terrace areas could use some revitalization as they appear outdated and neglected. The current state of these spaces deters guests from using them, and it detracts from the hotel's overall aesthetic. While my room had undergone a partial refurbishment, it was far from perfect. The bathrooms were well-appointed, a definite plus, but the furniture was grubby, and the white chair was particularly unclean. In addition, the wallpaper was peeling, and the paint was flaking, and the fake wooden floors were lifting. The curtains and two rugs were in poor condition and needed replacement. The room was overcrowded with furniture, making it feel cramped and uncomfortable. Removing a chair or two would have helped to open up the space. The placement of the desk in the center of the room added to the cluttered and outdated atmosphere. The paint around the picture frames was also peeling, and the yellowed plastic light switches and light fittings were long overdue for replacement. Overall, I believe that a four-star rating is a fair representation of this hotel given its mixed reviews. While some aspects exceeded my expectations, others were below par. It is my hope that Accor invests in upgrading the hotel to ensure that future guests receive a more consistent and pleasant experience.

Dear Globalcritique, Thank you very much for your time spent detailing your recent experience at Hotel de L'Opera Hanoi. It is very much appreciated. While some areas appear to have certainly met your expectations, I was sorry to learn that others did not. Rest assured, we are listening and are currently in the early stages of planning various improvements across the hotel. We do trust that in the future, should your travels bring you back to Hanoi, that you give us the opportunity to better serve you. From all of us at Hotel de L'Opera Hanoi, we thank you once again for sharing your feedback with us and we look forward to welcome you back again soon. Kind Regards, Alberto J. Lugo-Vina General Manager

Great location and nice hotel!

トリップアドバイザーの評価 5.0/5

Oregonfan44 トリップアドバイザー認証口コミ

We had a one night stay at this location before meeting a bike tour group. The hotel was able to secure a car to pick us up at the airport ahead of our arrival. The rooms were clean and spacious. The breakfast was amazing! We were sad that we weren't able to enjoy the hotel longer.

Dear Oregonfan44, Thank you so very much for your recent stay at Hotel de l'Opera Hanoi and for sharing your experience with us. I was pleased to learn that your stay was both comfortable and enjoyable. I was particularly delighted to learn that you very much enjoyed our sumptuous breakfast! I will be sure to pass along your nice comments to our culinary team. From all of us at Hotel de L'Opera Hanoi, we do trust your travels have you well and look forward to welcoming you back soon and in the not so distant future. Kind Regards, Alberto J. Lugo-Vina General Manager

との提携 TripAdvisor

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