ホテル ド オペラ ハノイ Mギャラリー 5 つ星

We stayed here for 2 separate check ins as we we leaving to haling bay for 2 nights. During both stays we can say the staff was extremely friendly. For our honeymoon they offered us a suite! Very happy to have stayed here. Amazing location. Walking distance to the lake and many stored nearby.

The hotel staff are absolutely superb. Anything I needed was immediately seen to - including a request to organize cars, photographer and trips - along with local areas guidance. IN particular I would like to say thanks to Hong, who is a highly professional and friendly staff member who went above and beyond to make our stay memorable! Thank you to the whole Team!

Excellent location, 2 mins walk away from the Old Quarter. Wonderfully friendly, attentive & efficient staff. We enjoyed the pool & gym area - super nice staff & lovely to relax on the comfortable sun loungers on the terrace after a busy day sight seeing. Delicious breakfast. We also had lunch in the restaurant & it was excellent. Wonderful menu with both Vietnamese & Western choices. The reason I haven’t awarded 5 stars is because they were replacing the fire doors when we stayed & we were looking forward to few hours sleep after travelling for 18 hours but banging & drilling woke us after 20 mins. Transpired our room was 3 doors along from the building work! Why you’d place guests there I’ve no idea. They did however swiftly & apologetically move us to another room. Unfortunately could still hear the noise but it wasn’t quite as loud. Apart from this our stay was really good. Would definitely recommend this hotel if you’re staying in Hanoi.

While this hotel has its ups and downs, there are several noteworthy aspects to consider. Personally, I would be remiss to award an honest five-star rating due to the lackluster condition of my room. The space was somewhat outdated, worn, and uninviting. Despite this, the hotel boasts a prime location and showcases a classic French architectural style that is complemented by a spacious interior courtyard. The restaurant offers a delightful dining experience, and our breakfast was particularly enjoyable. Additionally, the hotel features meeting room facilities and a pool, and the staff were accommodating and personable. The ample bar and well-maintained common areas also add to the overall appeal of the property. On the flip side, the pool and terrace areas could use some revitalization as they appear outdated and neglected. The current state of these spaces deters guests from using them, and it detracts from the hotel's overall aesthetic. While my room had undergone a partial refurbishment, it was far from perfect. The bathrooms were well-appointed, a definite plus, but the furniture was grubby, and the white chair was particularly unclean. In addition, the wallpaper was peeling, and the paint was flaking, and the fake wooden floors were lifting. The curtains and two rugs were in poor condition and needed replacement. The room was overcrowded with furniture, making it feel cramped and uncomfortable. Removing a chair or two would have helped to open up the space. The placement of the desk in the center of the room added to the cluttered and outdated atmosphere. The paint around the picture frames was also peeling, and the yellowed plastic light switches and light fittings were long overdue for replacement. Overall, I believe that a four-star rating is a fair representation of this hotel given its mixed reviews. While some aspects exceeded my expectations, others were below par. It is my hope that Accor invests in upgrading the hotel to ensure that future guests receive a more consistent and pleasant experience.

We had a one night stay at this location before meeting a bike tour group. The hotel was able to secure a car to pick us up at the airport ahead of our arrival. The rooms were clean and spacious. The breakfast was amazing! We were sad that we weren't able to enjoy the hotel longer.