Hotel de l'Opera Hanoi - MGallery Collection 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 865 件のレビュー

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29 Trang Tien street, Hoan Kiem district, 10000 HANOI, ベトナム

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  • ハノイオペラハウスとホアンキエム湖から数分の場所にあります

  • 5つ星のサービスと設備

  • 歴史と文化を感じさせる洗練された現代的なデザイン

  • 豪華なベッド、木製の床、広々としたバスルームを備えた洗練された客室

  • 8 階建て屋内アトリウム - 天井がガラス張りの現代建築の傑作

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ホテル所在地

Hotel de l'Opera Hanoi - MGallery Collection

29 Trang Tien street, Hoan Kiem district
10000 HANOI
ベトナム

GPS:21.024762, 105.855616

電話番号
ファックス +84 24 6282 2888

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  865 件のレビュー

トリップアドバイザーの評価  4.4/5  2,141 件のレビュー

2025エクセレンス認証

You Punch Me or I Punch You Commotion At Lobby

トリップアドバイザーの評価 5.0/5

26raymondt トリップアドバイザー認証口コミ

Witnessed commotion at lobby where a patron wanting to fight security and manager, claiming his room has not got air condition fixed for two days. Grand hightlight at this hotel or perhaps my time in Hani. I am glad i didnt have to fight half a dozen of security. Suite big and clean, good water pressure and a non drama two nights. Comolimentary afternoon tea has large variety and is beautiful. Taste though can be improved. RT 1/1/26

Dear 26raymondt, Thank you for taking the time to share your experience with us. We’re delighted to hear that you very much enjoyed the spacious suite accommodation, strong water pressure, and the relaxing two-night stay you experienced in this beautiful, historic city. It’s also wonderful to know you appreciated our complimentary afternoon tea selection, and we value your feedback on improving the taste—we’ll certainly review this with our culinary team. We do sincerely apologize, however, for the commotion you witnessed in the lobby. Unfortunately, an isolated incident involving another guest required immediate intervention from our team and security to maintain the safety and comfort of everyone in the hotel. The accusations being made where both unwarranted and disrespectful to our team and which is unacceptable. While such situations are indeed rare, we understand how unsettling this can be, and we truly appreciate your patience and understanding. From all of us at Hotel de l'Opera MGallery Hanoi, we appreciate your patience and your feedback and do hope to have the pleasure in welcoming you back in the not so distant future, should have the privilege in doing so. Kind Regards, Alberto J. Lugo-Vina General Manager

Tung my Super Hero

トリップアドバイザーの評価 5.0/5

Diane A トリップアドバイザー認証口コミ

The Staff was wonderful and helpful. Especially Tung he helped a lot with phone app’s retrieving items from our room super polite kind . Breakfast Buffets were superb!!

Dear N7552xGdianea, Thank you for your recent stay and I do very much love your review title. Mr. Tung is indeed a superhero and whom has been with us since the beginning - consistently looking after our guests and their experience in this beautiful, historic city. I am also pleased to learn that you very much enjoyed our breakfast offer. I will be sure to share your nice words to the team as I am sure your feedback will be greatly appreciated. From all of us, we look forward to having the privilege to welcome you back in the near future and should the opportunity allow. Kind Regards, Alberto J. Lugo-Vina General Manager

Feel welcome at here

トリップアドバイザーの評価 5.0/5

Phi Yen D トリップアドバイザー認証口コミ

I haven’t had the opportunity to stay at this hotel yet. However, when I contacted the front desk to request a room inspection and a hotel tour for an upcoming company meeting, the experience was excellent. The staff were immediately willing to assist, welcoming us with warm and genuine smiles. I was particularly impressed by the bedroom design, especially the uniquely designed dressing table shaped like a musical instrument—it was truly creative and elegant. In the center of the restaurant, there is a catwalk-style walkway with water flowing underneath, which feels very distinctive, and beside it stands a large musical instrument that adds a strong artistic touch to the space. The bar next to the reception desk is especially beautiful and luxurious. What impressed me most is that even as a non-staying guest, I was welcomed very warmly and professionally. I sincerely hope that next time, my company will choose this hotel as the venue for our upcoming event.

Dear Phi Yen D, Thank you so much for sharing your wonderful feedback with us! We’re delighted to hear that your experience during the hotel tour and room inspection was so positive. Our team at Hotel de l'Opera MGallery Hanoi take great pride in providing genuine hospitality, and it’s truly rewarding to know that you felt warmly welcomed even as a non-staying guest. We’re thrilled that you appreciated the creative design elements, from the musical instrument-inspired dressing table to the artistic touches in our restaurant and bar. These details were thoughtfully curated to create a unique and memorable atmosphere for our guests, and your recognition means a lot to us. It would be an honor to host your company’s upcoming event, and we look forward to the opportunity to make it exceptional. Please don’t hesitate to reach out if we can assist with any arrangements or provide further information. Kind Regards, Alberto J. Lugo-Vina General Manager

Perfectly located in the center of boutiques

トリップアドバイザーの評価 5.0/5

VenisianaD Couples - トリップアドバイザー認証口コミ

We reserve the deluxe room. Interior is as good as pictured - well defined finish, superb lighting, lots of convenient power outlets. Well calculated AC blower positioning, so as not to directly blow to the bedroom area. Would stay here again.

Dear VenisianaD, Thank you for taking the time to share your experience with us! We’re delighted to hear that you enjoyed our central location among Hanoi’s charming boutiques and that our newly renovated deluxe room lived up to your expectations. It’s wonderful to know you appreciated the thoughtful details—from the elegant interior and lighting to the convenient power outlets and well-positioned air conditioning for maximum comfort. Our team works hard to ensure every aspect of your stay feels seamless, and your feedback means a lot to us. We look forward to welcoming you back on your next visit to Hanoi. Please feel free to reach out if we can assist with future arrangements. Warm regards, Alberto J. Lugo-Vina General Manager

Poor value for money. Would not recommend.

トリップアドバイザーの評価 1.0/5

Navin S トリップアドバイザー認証口コミ

We stayed for 2 nights and had a very disappointing experience. The rooms were run-down, dark without any outside views. Felt like a dungeon. Towels, linen and carpets did not feel fresh. The entrance of the hotel has barely any space for parking. Very highly priced. However, the restaurant was good.

Dear 934navins, Thank you for sharing your feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations, and we regret that your room experience left you disappointed. In 2025, we have completed renovations on half of our rooms, with the remainder scheduled for future upgrades. These newly refurbished rooms feature brighter designs, modern comforts, and refreshed amenities, and we would be delighted to welcome you back to experience them on your next visit. Regarding parking, we would like to clarify that the hotel does not advertise parking directly in front of the property. Images and information available online clearly reflect this, and our team is always happy to assist with guidance on this matter. We also note that you requested a complimentary room upgrade upon arrival. While we always strive to accommodate guest preferences, upgrades are subject to reservation type and availability, and unfortunately we were unable to provide one on this occasion. We are pleased that you enjoyed our restaurant, and we sincerely hope you will give us another opportunity to restore your confidence in our hotel and experience the newly renovated spaces and services we have worked hard to enhance. Warm regards, Alberto J. Lugo-Vina General Manager

との提携 TripAdvisor

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