Hotel de l'Opera Hanoi - MGallery Collection 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 862 件のレビュー

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29 Trang Tien street, Hoan Kiem district, 10000 HANOI, ベトナム

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Hotel de l'Opera Hanoi - MGallery Collection

29 Trang Tien street, Hoan Kiem district
10000 HANOI
ベトナム

GPS:21.024762, 105.855616

電話番号
ファックス +84 24 6282 2888

アクセスと交通機関

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  862 件のレビュー

トリップアドバイザーの評価  4.4/5  2,134 件のレビュー

2025エクセレンス認証

Poor value for money. Would not recommend.

トリップアドバイザーの評価 1.0/5

Navin S トリップアドバイザー認証口コミ

We stayed for 2 nights and had a very disappointing experience. The rooms were run-down, dark without any outside views. Felt like a dungeon. Towels, linen and carpets did not feel fresh. The entrance of the hotel has barely any space for parking. Very highly priced. However, the restaurant was good.

Dear 934navins, Thank you for sharing your feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations, and we regret that your room experience left you disappointed. In 2025, we have completed renovations on half of our rooms, with the remainder scheduled for future upgrades. These newly refurbished rooms feature brighter designs, modern comforts, and refreshed amenities, and we would be delighted to welcome you back to experience them on your next visit. Regarding parking, we would like to clarify that the hotel does not advertise parking directly in front of the property. Images and information available online clearly reflect this, and our team is always happy to assist with guidance on this matter. We also note that you requested a complimentary room upgrade upon arrival. While we always strive to accommodate guest preferences, upgrades are subject to reservation type and availability, and unfortunately we were unable to provide one on this occasion. We are pleased that you enjoyed our restaurant, and we sincerely hope you will give us another opportunity to restore your confidence in our hotel and experience the newly renovated spaces and services we have worked hard to enhance. Warm regards, Alberto J. Lugo-Vina General Manager

Lovely hotel right in the heart of old Hanoi.

トリップアドバイザーの評価 5.0/5

sstj トリップアドバイザー認証口コミ

Lovely hotel right in the heart of old Hanoi. We had stayed at the Metropole before and wanted something similar. Everything was done just right...from check in to all arrangements. loved the afternoon free cocktails and appetizers, the beautiful dining room, and our big comfortable room.

Excellent hotel

トリップアドバイザーの評価 4.0/5

Neil H トリップアドバイザー認証口コミ

Lovely hotel in a great location. Staff are excellent! We had a newly refurbished room which was nicely decorated and comfortable. Good powerful shower. Only downside is the internet was useless, hence 4*. This is essential in a hotel of this standard. Otherwise a 5* property and would definitely return. Highly recommended

Dear Neil H, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you enjoyed our newly refurbished rooms, the powerful shower, and the service provided by our team. We sincerely apologize for the inconvenience you experienced with the internet during your stay. We are currently in the process of upgrading our in-room televisions with IPTV capabilities, which will soon provide enhanced entertainment options. While this upgrade is underway, there may be occasional disruptions to the Wi-Fi service. Please rest assured that this work will be completed very soon. This enhancement is part of our newly renovated rooms, designed to offer guests a more modern and seamless experience. We truly appreciate your patience and understanding as we make these improvements, and we look forward to welcoming you back to enjoy the upgraded services. Warm regards, Alberto J. Lugo-Vina General Manager

Always excited to return

トリップアドバイザーの評価 5.0/5

Gregory M トリップアドバイザー認証口コミ

I have been travelling to Ha Noi two or three times a year since 2015 (covid years excluded), MGallery Hotel Opera was the first Ha Noi hotel I stayed in. Each time I come back I try to stay here for at least a part of my time and even if not staying I visit regularly to enjoy the bar and restaurant. All the staff are friendly and approachable, I can't name them all as I am useless at remembering names but I will give a shout out to Minh in the bar, my favourite Ha Noi barman. It's also impressive that General Manager Alberto is always present and making himself known to guests and customers, It makes for a very welcoming experience.

Dear GregWah4064, Thank you so much for your wonderful feedback and for being such a loyal guest since 2015! It means the world to us that MGallery Hotel de l’Opera continues to be your preferred choice in Hanoi and that you even visit our bar and restaurant when not staying with us. We’re delighted to hear that our team’s friendliness and approachable service have made a lasting impression. Minh will be thrilled to receive your special mention—he truly enjoys creating memorable experiences for our guests. Your kind words about our presence and engagement, including your recognition of mine, are all greatly appreciated. We believe that personal connections make all the difference, and it’s rewarding to know this resonates with you. Your continued support during our recent renovations and the launch of our new atrium restaurant is invaluable. We look forward to welcoming you back soon so you can enjoy all the enhancements we’ve made to elevate your experience even further. Thank you again for your loyalty and for sharing such heartfelt comments. We can’t wait to see you on your next visit to Hanoi! Kind Regards, Albero J. Lugo-Vina General Manager

Lovely relaxed hotel in a great location

トリップアドバイザーの評価 5.0/5

Avril F トリップアドバイザー認証口コミ

I was a little hesitant about our stay here, due to some recent negative reviews, but we were very pleasantly surprised! We had 2 opera suites, with balcony and view over the skyline of wonderful Hanoi, including the Opera House. The location was excellent! We didn't let the rainy weather dampen our spirits and had a great time exploring the city. We were able to enjoy the "executive" benefits each evening, with complimentary drinks and tapas between 5 and 7pm - the tapas were excellent! Breakfasts were excellent too - I had the BEST omelette here, cooked to perfection! The rooms, and hotel in general, were very clean with everything you might need. Staff were friendly and helpful. We loved the relaxed vibe of this hotel and will doubtless return when we next visit Hanoi. A big thank you to everyone!

Dear 543avrilf, Thank you very much for your recent visit and for giving us an opportunity to welcome you! We’re thrilled to hear that your stay exceeded expectations and that you enjoyed the Opera Suites with their stunning views of Hanoi’s skyline and the Opera House. It’s wonderful that the location and the vibrant city atmosphere made your visit memorable, even with the rainy weather. We’re delighted you appreciated the Executive Lounge benefits, especially the tapas and evening drinks, as well as our breakfast offerings—our chefs will be thrilled to know their omelette was the best you’ve had! Cleanliness and comfort are top priorities for us, so your kind words about the rooms and overall hotel environment mean a lot. Your feedback comes at an exciting time for us, as we’ve recently completed renovations on half of our rooms and launched our brand-new indoor atrium restaurant to elevate the guest experience even further. We can’t wait for you to return and enjoy these enhancements on your next visit. Thank you again for your generous compliments and for recognizing our friendly and helpful team. We look forward to welcoming you back soon! Kind Regards, Alberto J. Lugo-Vina General Manager

との提携 TripAdvisor

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