Hotel de l'Opera Hanoi - MGallery Collection 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 860 件のレビュー

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29 Trang Tien street, Hoan Kiem district, 10000 HANOI, ベトナム

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ホテル所在地

Hotel de l'Opera Hanoi - MGallery Collection

29 Trang Tien street, Hoan Kiem district
10000 HANOI
ベトナム

GPS:21.024762, 105.855616

電話番号
ファックス +84 24 6282 2888

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  860 件のレビュー

トリップアドバイザーの評価  4.4/5  2,137 件のレビュー

2025エクセレンス認証

Perfectly located in the center of boutiques

トリップアドバイザーの評価 5.0/5

VenisianaD Couples - トリップアドバイザー認証口コミ

We reserve the deluxe room. Interior is as good as pictured - well defined finish, superb lighting, lots of convenient power outlets. Well calculated AC blower positioning, so as not to directly blow to the bedroom area. Would stay here again.

Dear VenisianaD, Thank you for taking the time to share your experience with us! We’re delighted to hear that you enjoyed our central location among Hanoi’s charming boutiques and that our newly renovated deluxe room lived up to your expectations. It’s wonderful to know you appreciated the thoughtful details—from the elegant interior and lighting to the convenient power outlets and well-positioned air conditioning for maximum comfort. Our team works hard to ensure every aspect of your stay feels seamless, and your feedback means a lot to us. We look forward to welcoming you back on your next visit to Hanoi. Please feel free to reach out if we can assist with future arrangements. Warm regards, Alberto J. Lugo-Vina General Manager

Poor value for money. Would not recommend.

トリップアドバイザーの評価 1.0/5

Navin S トリップアドバイザー認証口コミ

We stayed for 2 nights and had a very disappointing experience. The rooms were run-down, dark without any outside views. Felt like a dungeon. Towels, linen and carpets did not feel fresh. The entrance of the hotel has barely any space for parking. Very highly priced. However, the restaurant was good.

Dear 934navins, Thank you for sharing your feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations, and we regret that your room experience left you disappointed. In 2025, we have completed renovations on half of our rooms, with the remainder scheduled for future upgrades. These newly refurbished rooms feature brighter designs, modern comforts, and refreshed amenities, and we would be delighted to welcome you back to experience them on your next visit. Regarding parking, we would like to clarify that the hotel does not advertise parking directly in front of the property. Images and information available online clearly reflect this, and our team is always happy to assist with guidance on this matter. We also note that you requested a complimentary room upgrade upon arrival. While we always strive to accommodate guest preferences, upgrades are subject to reservation type and availability, and unfortunately we were unable to provide one on this occasion. We are pleased that you enjoyed our restaurant, and we sincerely hope you will give us another opportunity to restore your confidence in our hotel and experience the newly renovated spaces and services we have worked hard to enhance. Warm regards, Alberto J. Lugo-Vina General Manager

Lovely hotel right in the heart of old Hanoi.

トリップアドバイザーの評価 5.0/5

sstj トリップアドバイザー認証口コミ

Lovely hotel right in the heart of old Hanoi. We had stayed at the Metropole before and wanted something similar. Everything was done just right...from check in to all arrangements. loved the afternoon free cocktails and appetizers, the beautiful dining room, and our big comfortable room.

Dear sstj, Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you enjoyed your stay with us and appreciated our location in the heart of the French Quarter. It’s an honor to know that we could provide an experience comparable to the Sofitel Metropole Legend hotel and that everything—from check-in to the little details—met your expectations. We’re thrilled you loved the afternoon cocktails and appetizers, the elegant dining room, and your spacious, comfortable room. Your kind words mean a lot to our team, and they inspire us to keep delivering exceptional service. We look forward to welcoming you back on your next visit to Hanoi. Please don’t hesitate to reach out if we can assist with future arrangements. Warm regards, Alberto J. Lugo-Vina General Manager

Excellent hotel

トリップアドバイザーの評価 4.0/5

Neil H トリップアドバイザー認証口コミ

Lovely hotel in a great location. Staff are excellent! We had a newly refurbished room which was nicely decorated and comfortable. Good powerful shower. Only downside is the internet was useless, hence 4*. This is essential in a hotel of this standard. Otherwise a 5* property and would definitely return. Highly recommended

Dear Neil H, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you enjoyed our newly refurbished rooms, the powerful shower, and the service provided by our team. We sincerely apologize for the inconvenience you experienced with the internet during your stay. We are currently in the process of upgrading our in-room televisions with IPTV capabilities, which will soon provide enhanced entertainment options. While this upgrade is underway, there may be occasional disruptions to the Wi-Fi service. Please rest assured that this work will be completed very soon. This enhancement is part of our newly renovated rooms, designed to offer guests a more modern and seamless experience. We truly appreciate your patience and understanding as we make these improvements, and we look forward to welcoming you back to enjoy the upgraded services. Warm regards, Alberto J. Lugo-Vina General Manager

Always excited to return

トリップアドバイザーの評価 5.0/5

Gregory M トリップアドバイザー認証口コミ

I have been travelling to Ha Noi two or three times a year since 2015 (covid years excluded), MGallery Hotel Opera was the first Ha Noi hotel I stayed in. Each time I come back I try to stay here for at least a part of my time and even if not staying I visit regularly to enjoy the bar and restaurant. All the staff are friendly and approachable, I can't name them all as I am useless at remembering names but I will give a shout out to Minh in the bar, my favourite Ha Noi barman. It's also impressive that General Manager Alberto is always present and making himself known to guests and customers, It makes for a very welcoming experience.

Dear GregWah4064, Thank you so much for your wonderful feedback and for being such a loyal guest since 2015! It means the world to us that MGallery Hotel de l’Opera continues to be your preferred choice in Hanoi and that you even visit our bar and restaurant when not staying with us. We’re delighted to hear that our team’s friendliness and approachable service have made a lasting impression. Minh will be thrilled to receive your special mention—he truly enjoys creating memorable experiences for our guests. Your kind words about our presence and engagement, including your recognition of mine, are all greatly appreciated. We believe that personal connections make all the difference, and it’s rewarding to know this resonates with you. Your continued support during our recent renovations and the launch of our new atrium restaurant is invaluable. We look forward to welcoming you back soon so you can enjoy all the enhancements we’ve made to elevate your experience even further. Thank you again for your loyalty and for sharing such heartfelt comments. We can’t wait to see you on your next visit to Hanoi! Kind Regards, Albero J. Lugo-Vina General Manager

との提携 TripAdvisor

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