メルキュールハノイラガール 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 765 件のレビュー

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94 Ly Thuong Kiet Street, Hoan Kiem District, 100000 ハノイ, ベトナム

説明

ホテルのその他の情報

  • 上質なフランス料理とベトナム料理のブラッセリーレストラン

  • 「ビジネスセンター、コピー/印刷サービスをご利用いただけます」

  • 無料のWi-Fi、24時間対応のルームサービス

  • 鉄道駅から20分

  • 「4つ星の各種設備を完備」

当ホテルの客室

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ホテル所在地

メルキュールハノイラガール

94 Ly Thuong Kiet Street, Hoan Kiem District
100000 ハノイ
ベトナム

GPS:21.0262, 105.841778

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  765 件のレビュー

トリップアドバイザーの評価  4.3/5  1,459 件のレビュー

2025エクセレンス認証

Great hotel in the heart of Hanoi

トリップアドバイザーの評価 5.0/5

Herbert C トリップアドバイザー認証口コミ

Great hotel in the heart of Hanoi. Rooms and facilities are modern, clean and comfortable. Easy access to the French quarter, restaurants, shopping, etc. Staff was friendly and helpful during the stay and with luggage storage coming and going and late checkouts to make arrival and departure easy. The front desk and lobby team is exceptional. I would also like to recognize Hung in the office and Linh and Anh in the restaurant area as people who made our stay great.

Nice and Comfortable

トリップアドバイザーの評価 5.0/5

DIA614 トリップアドバイザー認証口コミ

I had a pleasant stay at the Mercure Hotel La Gare. The staff were welcoming and professional. Check-in and check-out were smooth and efficient. The room was quiet and clean. The proximity to the train station is reflected in the design on the walls, which includes wonderful pictures of trains and rail-related items. Thank you to Mr Evard and Ms Nga for their outstanding support. They kindly helped me to reschedule my stay despite the strict rate rules. I will definitely stay here again and highly recommend Mercure Hotel La Gare to anyone looking for comfort, quality service, and great hospitality.

Dear DIA, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you had a pleasant and comfortable stay at Mercure Hotel La Gare. It is great to hear that you appreciated our welcoming and professional staff, as well as the smooth check-in and check-out experience. We are also pleased that you enjoyed the quiet, clean room and the train-themed design, which reflects our proximity to the railway station. We sincerely appreciate your recommendation and look forward to welcoming you back for another excellent stay in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Professional and charming hotel staff !

トリップアドバイザーの評価 5.0/5

AAAvoyage トリップアドバイザー認証口コミ

I would like, as a loyalty member, express my gratitude for the excellent service I received during my stay. I enjoyed the finest French architecture style hotel, but above all I was impressed about the warm Vietnamese hospitality especially by receptionist Mimi. She made my stay very pleasant and comfortable. I’m looking forward to visit Mercure La Gare soon again.

Dear AAAvoyage, Thank you very much for taking the time to share your kind and thoughtful feedback. We are truly grateful for your loyalty and delighted to know that you enjoyed the elegant French architectural style of our hotel, as well as the warm Vietnamese hospitality that defines our service. Your special mention of *Mimi* is greatly appreciated, she will be very pleased to know that her care and dedication made your stay pleasant and comfortable. Your encouraging words mean a lot to our entire team, and we sincerely look forward to welcoming you back to Mercure Hanoi La Gare again very soon. Sincerely, Nga Vo (Ms.) Front Office Manager

Loyalty Not Appreciated

トリップアドバイザーの評価 3.0/5

Bluecann トリップアドバイザー認証口コミ

I had stayed at this hotel exactly 6 years ago and enjoyed my stay given its location, service and recognition of loyalty. My recent stay was disappointing. The rooms not the same, the breakfast limited but what I felt the most was lack of loyalty recognition. I have been a Platinum member for many years and this year Diamond. But for the first time ever, no upgrade, no mention, it was totally ignored. So I went up and asked and I was told the hotel is full. Funny how that has never happened before in my stays across Asia, Europe and North America. I hope this hotel understands upgrade is not a freebie. It’s earned after spending literally tens of thousands of dollars.

Dear Bluecann, Thank you for taking the time to share your feedback, and most importantly, thank you for your long-standing loyalty, we truly appreciate your continued trust in Accor over the years. I am very sorry to learn that your recent experience did not reflect the recognition and appreciation you deserve. Your comments regarding the lack of acknowledgement and the absence of an upgrade are absolutely valid, and I sincerely apologize that we did not meet your expectations on this stay. While upgrade benefits are always offered whenever availability allows, we fully understand how disappointing it must have been—especially given your extensive history with Accor worldwide. Regardless of occupancy, we should have communicated more clearly, acknowledged your loyalty proactively, and ensured you felt valued from the moment you arrived. Your feedback on the room condition and breakfast variety is also well noted, and we will review these areas with our team for improvement. We are grateful for your loyalty, and deeply regret that this stay did not reflect the standards you rightfully expect. We hope to have another opportunity to welcome you back and restore your confidence in us. Sincerely, Nga Vo (Ms.) Front Office Manager

Very welcoming to Hanoi Vietnam

トリップアドバイザーの評価 5.0/5

perry p トリップアドバイザー認証口コミ

I arrived in Hanoi late Nov 29th and the hotel across the street overbooked my reservation. I came to the Mercure Hotel and asked the girls for some help.. They found another hotel for me and much more. Linh and Tah really made me feel at home. Thank-you so much beautiful girls.

Dear Perry P, Thank you very much for your wonderful feedback and for sharing your experience with us. We are truly delighted to hear that Linh and Thao were able to assist you during an unexpected situation and help you feel at home right from the moment you arrived. Your kind words mean a lot to our team, and we will make sure to pass along your compliments to them. We are glad that we could support you and provide a warm welcome to Hanoi after the inconvenience with your original booking. It was our pleasure to help. We look forward to welcoming you back for a full stay with us in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 354 件のレビュー 9.5/10 ロケーション
  • 375 件のレビュー 7.6/10 客室
  • 470 件のレビュー 9.3/10 サービス
  • 14 件のレビュー 5.4/10 インターネット
  • 201 件のレビュー 6.2/10 快適さ
  • 165 件のレビュー 8.6/10 清潔さ
  • 154 件のレビュー 8.3/10 朝食
  • 63 件のレビュー 5.6/10 設備

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ハノイのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。