メルキュールハノイラガール 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 430 件のレビュー

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説明

ホテルのその他の情報

  • 上質なフランス料理とベトナム料理のブラッセリーレストラン

  • 「ビジネスセンター、コピー/印刷サービスをご利用いただけます」

  • 無料のWi-Fi、24時間対応のルームサービス

  • 鉄道駅から20分

  • 「4つ星の各種設備を完備」

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover

ホテル所在地

メルキュールハノイラガール

94 Ly Thuong Kiet Street, Hoan Kiem District
100000 ハノイ
ベトナム

GPS:21.026066, 105.841901

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  430 件のレビュー

トリップアドバイザーの評価  4.0/5  1,424 件のレビュー

2024エクセレンス認証

Great place and helpful staff

トリップアドバイザーの評価 5.0/5

Yuyun195 Couples - トリップアドバイザー認証口コミ

Nice room and good place to go near by everything Excellent set up Good view Instagramable building and restaurant

Good experience

トリップアドバイザーの評価 5.0/5

yohannguyen20896 Solo travel - トリップアドバイザー認証口コミ

2nd times stay here. That is very good about staff (especially about front office, very helpful). Breakfast is ok but not many options. I’m really impressive for this return, maybe 1st stay have covid-19. I will comeback upon come to Hanoi.

They justify insects on the breakfast spread

トリップアドバイザーの評価 1.0/5

AshishDehade トリップアドバイザー認証口コミ

First and foremost, I want to compliment an absolutely terrific part of the Mercure, La Gare, Hanoi team: Linh! She is outstanding. Always smiling, often working alone catering to multiple guests in the restaurant. She is terrific. Well, the good things end there. - There are insects and fruit flies flying and sitting on the breakfast spread. I brought it up... but there was silence. When I pursued it over 4 days, the manager ultimately had an excuse. She said: Its moisture in the air. Unbelievable and unacceptable. Clearly, terrible hygiene. Mercure didn't seem to care at all. If you fall sick, your problem! - The kitchen seems to have some kind of quota on extra-sauce! I asked for Plum sauce on my grilled chicken - and I was told that they can't serve extra sauce, beyond what came with the first serving! A clear - no. - A server actually gave looks when we asked for water with ice. - While checking out, I had to explain that I had to ask for a laundry bag to give my laundry - and the clothes were brought back in a plastic bag. Why did I need to give the explanation: because the front desk lady demanded why our room did not have a laundry bag when we checked out!

Dear Mr. Ashish Dehade, Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem regarding to breakfast area, service at the restaurant and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nga Vo (Ms.) Front Office Manager

Excellent soundproofing, double set of windows that worked.

トリップアドバイザーの評価 4.0/5

Shane S トリップアドバイザー認証口コミ

We were upgraded due to our Accor membership and enjoyed a large spacious room with late checkout. The bed was very comfortable, and the 8th floor looked like it had been freshly renovated. We walked our bags from the hotel (about 300m) to the train station to take the overnight luxury train to Sapa ( horrendous, see my separate review). We only stayed one night and would stay again if in the area.

Dear Oscardog, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. We are delighted to hear that you find yourself comfortable while staying here with us. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nga Vo (Ms.) Front Office Manager

Fantastic!

トリップアドバイザーの評価 5.0/5

gersonn978 トリップアドバイザー認証口コミ

The Mercury Hotel in Vietnam exceeded all my expectations! The location was absolutely perfect, offering easy access to all the must-see attractions. What truly made my stay exceptional was the incredibly attentive and friendly staff. They went above and beyond to ensure I had everything I needed, making me feel truly welcome. I can't wait to visit again!

Dear gersonn978, Thank you for your positive review and for choosing Mercure Hanoi La Gare for your recent stay. We are delighted to hear that our location was convenient and our staff was helpful during your stay. We strive to ensure that all of our guests have a comfortable experience at our hotel, so we truly appreciate your feedback. It sounds like you were able to make the most of your trip and explore all must-see attractions. Thank you once again and we look forward to welcoming you back soon! Sincerely, Nga Vo (Ms.) Front Office Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 268 件のレビュー 7.9/10 客室
  • 395 件のレビュー 9.7/10 サービス
  • 11 件のレビュー 6.7/10 インターネット
  • 134 件のレビュー 9.3/10 清潔さ
  • 130 件のレビュー 8.6/10 朝食
  • 113 件のレビュー 6.1/10 快適さ
  • 8 件のレビュー 2.5/10 ウェルネス・温泉エリア

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