メルキュールハノイラガール 4 つ星

Dear Husui2019, Thank you for the review for your recent visit to our Mercure Hanoi La Gare I am very happy to hear that you enjoyed the spaces of our rooms as well as the attentive and dedicate of our staff in accommodating your needs! I am also glad to hear that you enjoyed our culinary delights; our Pavilion has been well received with their abundant of offerings, especially our breakfast. Thank you again for sharing your experience and looking forward to welcome you back. Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Dear MINH, Thank you for staying at Mercure Hanoi La Gare. We are delighted to know that you had a pleasant stay with us. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find our hotel was clean, and the staffs were friendly. We do hope that your journey will lead to our lovely Hanoi again. We look forward to welcoming you back in the future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Dear Mr. I. Shinji, We are much obliged to you for your nice feedback! It is such a pleasure to know that you had experienced a wonderful stay with us and that most of everything met your expectations from staff, breakfast to room condition. We do appreciate your kind words which beautifully summed up all that is best about Mercure. In addition, we would like to extend our warm thanks to your kind suggestion for improvement of water pressure in bathroom. We are certain to work on it to make sure you next visit will be more pleasant than the previous one. We hope to welcome you back soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Dear Mr. S. Minoru, We are very much obliged to you for spending time to give us such a generous feedback. It is a pleasure to know that you had experienced an enjoyable stay with us. Your special request for room with bathtub is well noted and certainly be prepared nicely for your next visit. In addition, we warmly thank you for your kind suggestion of renovating our bathroom facility; we will definitely take it under consideration. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Dear Mr. K. T., Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We do appreciate your kind words which beautifully summed up all that is best about Mercure. If any chance brings you back to Hanoi, we are always here to welcome you! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Dear Ms. I. Masako, We would like to express our sincere thanks to your wonderful review and great recognition of our value. We endeavor every moment to offer a positive experience for all of our guests and it is grateful to know that you were accommodated by our best service with professional and well-trained staff. In addition, we love to hear that you very much enjoyed the food at our restaurant as well as the comfort of our room. We once again greatly appreciate your kind feedback and look forward to welcoming you back in the near future! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Dear Kenji O., We appreciate the time you spend to share your experience with us. Please accept my sincere apologies for the unpleasant breakfast experience you encountered during your stay. I firmly believe that the incident was singular and not reflective of our service level. Your feedback is very valuable for us to move forward and improve. I would like to take the opportunity to thank you for your honest feedback as my colleagues spoke so fast when he did check in for you. We have taken swift action to remind our front desk staffs to deliver high quality services and be more professional whenever connecting with guests. Please allow us another chance to invite you back to Mercure Hanoi La Gare. I will personally take care of you during the stay, adding some enhancement to make up for a less than perfect experience this time. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Dear Akio M., Thank you for staying at Mercure Hanoi La Gare. We are delighted to know that you had a pleasant stay with us. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find our hotel accommodation comfort and convenient location. We do hope that your journey will lead to our lovely Hanoi again. We look forward to welcoming you back in the future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Dear Mr. N., Thank you so much for spending time to share your experience with us! We are very glad to hear that you found your stay comfortable and pleasant as our housekeeping team work extremely hard in order to present the guests the most convenience facilities. In regard to your concern of shaving kit, our hotel do offer the item which is always available upon request. We look forward to hosting you again at our property and thank you for choosing Mercure! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Dear Mr. F., We would like to thank you for your wonderful feedback. It was truly a pleasure to serve you and we are so delighted to note that you very much enjoyed your stay with us. If any chance brings you back to Hanoi, we hope to welcome you again at our property! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Dear Ms. Yuriko T., Thank you for sharing your experience about your recent stay at Mercure Hanoi La Gare. We are glad that you have had an enjoyable stay and that everything from room facilities, staff to breakfast met your expectation. Thank you for sharing and we hope to see you again soon! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Dear Kaoru T., Fabulous to know that you had lovely stay with us. We continuously strive to provide an exceptional experience for all our guests, and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure Hanoi La Gare. We look forward to host you at our property and thank you for choosing Mercure. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Dear Mr. T., We would like to thank you for your wonderful feedback. It was truly a pleasure to serve you and we are so delighted to note that you enjoyed our room as well as its cleanliness. We are looking forward to your next visit! Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Dear Shuhei Y., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for; and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Dear Mihoko H., I am delighted to know that you had enjoyed your time in Hanoi with Mercure Hanoi La Gare. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you very much and we all look forward to welcoming you back in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager