プルマンハノイ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,412 件のレビュー

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プルマンハノイ - Image 1
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40 Cat Linh Str, 入口は、61 Giang Vo通りにあります。, 10000 ハノイ, ベトナム

説明

ホテルのその他の情報

  • 「ハノイの賑やかなビジネス街に足を踏み入れてみましょう」

  • 「新しいフィットラウンジでのエクササイズとテニスコース。」。

  • 「全館での無料のWi-Fiをご利用いただけます」

  • 午前6時前にチェックアウトされるお客様のための無料の「目覚まし」コーヒー

当ホテルの客室

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ホテル所在地

プルマンハノイ

40 Cat Linh Str, 入口は、61 Giang Vo通りにあります。
10000 ハノイ
ベトナム

GPS:21.029786, 105.828575

電話番号
ファックス +84 24 3733 0888

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LA CHEMINÉE

The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,412 件のレビュー

トリップアドバイザーの評価  4.0/5  1,088 件のレビュー

2024エクセレンス認証

快適な滞在でした

お客さまの声 4.0/5

Kaori T. ビジネス - 確認済みレビュー すべて

１泊目だけ隣の部屋の音楽がうるさくてあまり眠れなかったです。

好立地で便利

お客さまの声 5.0/5

Eric ビジネス - 確認済みレビュー すべて

今回は，部屋のアップグレードやレイトチェックアウトにも対応していただき，大変満足な滞在ができました．旧市街にもキンマーエリアやタイホーエリアにもタクシーで10～15分程度で行けるので，とても便利でした．また，利用したいです．

観光地に近くて良い

お客さまの声 3.5/5

Mafuru カップル - 確認済みレビュー すべて

清潔でとても良い。

Nice

トリップアドバイザーの評価 5.0/5

LilyNguyenn トリップアドバイザー認証口コミ

I had a comfortable stay at Pullman Hanoi. Got a warm welcome from the staff. Everything was great and relaxing! I'm definitely coming back to this hotel when I visit Hanoi again. Thanks to all the staff and the service they have provided at Pullman

Dear LilyNguyenn, Thank you so much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a comfortable and relaxing stay at Pullman Hanoi and that our team made you feel warmly welcomed. Your kind words are greatly appreciated and will be shared with our staff. We look forward to the pleasure of welcoming you back on your next visit to Hanoi. Thank you once again for choosing Pullman Hanoi. Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi Hotel

No way a 5 Star Hotel

トリップアドバイザーの評価 1.0/5

Andy S トリップアドバイザー認証口コミ

This 3 night hotel stay was the last stop of our Vietnam holiday, having stayed at Pullman Saigon, Angsana Lang Co and Renaissance Hoi An Resort & Spa in the 14 days prior (all of which were exceptional). This hotel however was the worst stay i've experienced in over 30 years of travelling throughout the Asia Pacific Region. I truly don't understand how they can rate this place as a 5 star hotel. Problems started as soon as we checked in as we were assigned 2 rooms with single beds (i was travelling with my wife, my son and my son's partner). When we went to the front desk to correct this, we were lied to and were told this is what we confirmed our booking for, however we most definately did not! When i asked them to correct this we were told, that the hotel was full and these were the only two rooms available. The bathrooms smelt like sewage from the moment we entered the room. The unadjustable shower head height came up to my neck, meaning i had to crouch down to have a shower (i am only 5'11) and the water temp was unable to be adjusted as it only provided very hot water no matter how you tried to adust the shower tap mixer. My wife had to wash her hair in the hand basin as a result of this. The paint was peeling, the bathroom vanities had no less than 5 large cracks through them, walls were littered with patch work, closet doors needed to be forced to open and close, the room safes were not bolted down/secured to anything (we have photos and videos of these), and the rooms and hallway carpets on this level smelt mouldy and foul. This first night of our stay we were sitting out the front of the hotel having a coffee to limit the amount of time we had to spend in the foul smelling rooms, when it was raided by no less than 50 police officers in a swat like raid that locked down the hotel with police covering every entry and exit inside and outside the hotel. We have video footage of this too. No one in the hotel would give us any answers on what was going on even after repeated requests for any information as to what was going on. This raised the anxiatey level within our group. We stayed one night in these rooms and were only moved the following morning when i bluntly complained and advised that if they couldn't provide us rooms that we had already paid for, to give us a refund and we would check into the Marriott instead. On our last night, one of the hotel endorsed taxi drivers tried to rip us off by pretending that his glove compartment would open (this is were the taxi meter is located) and tried to overcharge us. I refused to pay him what he asked for and offered to pay him much less, which is when he was magically able to open it to reveal the meter and the significantly less price being displayed. We're experienced travellers throughout Asia Pacific and this place is the worst stay we've every had. We've stayec in 3 star hotels that were not only much better than this place but would actually put this place to shame. If you want to enjoy your stay in Hanoi, DO NOT STAY HERE.

Dear Andy Scarda, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Hotel Hanoi. We sincerely apologize for the multiple issues you encountered during your time with us. Your experience certainly does not reflect the high standards of service and hospitality that we strive to provide. We understand the importance of providing a seamless and comfortable accommodation experience, and we deeply regret that we were unable to promptly address your request due to the hotel being fully booked on the day of your arrival and can only be processed on the following day depend on the availability of the rooms. Please know that this situation does not align with the high standards of service we strive to uphold. We also apologize for the condition of the bathrooms and the maintenance issues you highlighted in your room and the inconvenience this may have affected to your family’s experience. Your comments have been shared with our teams for immediate attention and corrective measures. Regarding the unexpected incident involving local authorities, we understand how alarming and unsettling this must have been for you and your party. Please allow us to clarify the circumstances surrounding the incident. The involvement of local authorities was related to a third-party company renting facilities within our hotel premises. As this matter was external to the hotel direct operations, the police required that information be kept confidential. Unfortunately, this confidentiality meant that our staff were not provided with detailed information to share with our valued guests, including yourself. We understand the frustration of not receiving immediate answers, and we sincerely apologize for any distress caused by this lack of clarity. Please rest assured that we prioritize the safety and security of our guests and take such situations very seriously. We are reviewing our procedures to ensure that we can better handle any similar incidents in the future with more transparency and communication. Additionally, we take your feedback regarding the taxi service very seriously and our management team is actively investigating this issue. Incidents of this nature are rare in Hanoi, and we are committed to ensuring that all our guests receive reliable and trustworthy transportation services. To assist us with our investigation and to ensure that we take appropriate action, could you please provide us with more details regarding the taxi service? We found two taxi transportations that provided you the service. Would you mind letting us know which taxi provided unsatisfactory service and from which location, it would greatly aid our efforts to address this matter thoroughly. Once again, we apologize for the inconvenience caused and sincerely hope for your understanding if you can give us another chance to redeem your trust. If there is anything else we can do to assist further or if you wish to discuss your experience in more detail, please do not hesitate to contact us directly at H7579-GM3@accor.com. We sincerely hope to have the opportunity to welcome you back to Pullman Hotel Hanoi in the future and provide you with the exceptional experience you deserve. Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hotel Hanoi

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 685 件のレビュー 8.4/10 サービス
  • 29 件のレビュー 4.4/10 インターネット
  • 269 件のレビュー 4.8/10 雰囲気
  • 243 件のレビュー 5.2/10 設備
  • 221 件のレビュー 9.1/10 朝食
  • 212 件のレビュー 6.4/10 快適さ

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。