Queen Elizabeth 2 4 stars

Customer review rating (ALL Rating) 4.2/5 2,080 reviews

Queen Elizabeth 2 - Image 1
Queen Elizabeth 2 - Image 2
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Mina Rashid, Bur Dubai, 6769 DUBAI, United Arab Emirates

Description

Hotel extras

  • Dubai's only floating hotel, where iconic maritime heritage meets contemporary comfort.

  • Located in Port Rashid, just moments from Heritage Hall, beaches and Burj Khalifa

  • 447 thoughtfully restored rooms and suites with views of the sea or Dubai skyline

  • A distinctive stay experience with a Heritage Tour, theatre, spa, gym and indoor pool

  • Immersive heritage experiences aboard a legendary ship

Our accommodation(s)

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Hotel location

Queen Elizabeth 2

Mina Rashid, Bur Dubai
6769 DUBAI
United Arab Emirates

GPS:25.26206, 55.281541

Telephone
Fax +971 4 526 8888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,080 reviews

Customer review rating 2.0/5

Krishantha R. Families - Confirmed reviews ALL

The staff did not appear happy in their jobs and were not very welcoming. As someone working in the hospitality industry, this was one of the worst experiences I have had when it comes to staff friendliness. I understand the current situation, but with such a low number of guests, the team should at least make the guest experience memorable. The only staff member who stood out positively was Gretchen at Lido. The rest of the team appeared unhappy and disengaged. Apart from that, most of the outlets were closed, and even breakfast was not offered as a buffet. The room was acceptable; however, basic amenities such as slippers, shower caps, and other standard items were not provided. The only positive aspect of the stay was the property itself, which has some nice areas to explore. Overall, however, the atmosphere felt very quiet

Customer review rating 3.5/5

Zeeba F. Couples - Confirmed reviews ALL

I recently stayed at the Queen Elizabeth 2 and while I enjoyed the overall experience and the iconic setting, there were a few service gaps that I felt are worth sharing. The room was not stocked with basic amenities such as slippers and toiletries, which I would expect as standard for a hotel of this calibre. Additionally, neither housekeeping nor reception were reachable by phone during the morning, which was quite inconvenient. What disappointed me most, however, was regarding a commitment made by the hotel prior to my stay. As we were celebrating our engagement anniversary, the team had kindly offered a complimentary cake slice as a gesture. We were genuinely looking forward to this small but meaningful surprise. Unfortunately, it never arrived. I tried calling multiple times and sent a message as well, but received no response throughout. I want to be clear, my disappointment isn't about the cake itself, but about a promise that was made and not fulfilled. When a guest is celebrating something special and the hotel takes the initiative to make it memorable, following through on that commitment matters a great deal. I hope the team takes this feedback constructively.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay aboard the Queen Elizabeth 2. While we are pleased to hear that you enjoyed the overall experience and the unique atmosphere of our iconic ship, we are truly sorry to learn that several aspects of your stay did not meet your expectations. Please accept our sincere apologies for the missing room amenities and for the difficulty you experienced when trying to reach our Housekeeping and Reception teams. We understand how frustrating this must have been, and we regret the inconvenience caused. Most importantly, we would like to sincerely apologize for not delivering the complimentary cake slice that had been promised to celebrate your engagement anniversary. We completely understand that your disappointment was not about the cake itself, but about a commitment that was made and not fulfilled. Special occasions are important moments, and we regret that we missed the opportunity to make your celebration more memorable. We also appreciate your feedback regarding the breakfast selection and will share your comments with our culinary team for review and improvement. Thank you for bringing these matters to our attention. Your feedback has been shared with the relevant departments, and we will use it as an opportunity to improve our communication, service delivery, and attention to special guest requests. We hope you will give us another opportunity to welcome you back and provide you with the level of hospitality and care that Queen Elizabeth 2 strives to deliver. Warm regards, Queen Elizabeth 2 Management Team

Customer review rating 4.5/5

Naveenkumar V. Families - Confirmed reviews ALL

Very need and clean rooms and treat the guest very well

Dear Valued Guest, Thank you for taking the time to share your feedback and for awarding us an excellent rating. We are delighted to know that you enjoyed your stay aboard the Queen Elizabeth 2 and appreciated our clean and comfortable rooms, as well as the hospitality provided by our team. We would also like to extend our sincere thanks for recognizing Rose from our Reception team. We will be delighted to share your kind compliments with her, as she will be pleased to know that her service contributed positively to your experience. We appreciate your feedback regarding some of our facilities and recreational offerings. Your comments have been noted and will be shared with the relevant teams as we continuously strive to enhance our guest experience. Thank you once again for your valuable feedback and for being a member of ALL – Accor Live Limitless. We look forward to welcoming you and your family back on board for another memorable stay. Warm regards, Queen Elizabeth 2 Management Team

Customer review rating 0.5/5

Nirav P. Couples - Confirmed reviews ALL

I had a very frustrating experience at this property. The room lacked essential, basic amenities that you expect at any standard hotel—there wasn’t even a dental kit provided. When I tried to contact guest services to rectify this, the reception went completely unanswered. The lack of basic items combined with non-existent customer service makes it impossible to recommend this place.

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a wonderful experience aboard the Queen Elizabeth 2 and that you were pleased with your accommodation, cleanliness, and the service provided by our team. We would also like to thank you for recognizing James from our Reception team. We will be delighted to share your kind compliments with him, as he will be pleased to know that he contributed positively to your stay. We appreciate your valuable feedback regarding activities and facilities for children. Your suggestion for additional kids' entertainment and a dedicated children's pool has been noted and will be shared with the relevant teams for consideration as we continue to enhance the family experience at our hotel. Thank you once again for your feedback. We look forward to welcoming you and your family back on board for another memorable stay. Warm regards, Queen Elizabeth 2 Management Team

Customer review rating 4.0/5

Ummer F. Families - Confirmed reviews ALL

Everything was good . But no activity for kids , no pool for kids . Something should be there for kids

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a wonderful experience aboard the Queen Elizabeth 2 and that you were pleased with your accommodation, cleanliness, and the service provided by our team. We would also like to thank you for recognizing James from our Reception team. We will be delighted to share your kind compliments with him, as he will be pleased to know that he contributed positively to your stay. We appreciate your valuable feedback regarding activities and facilities for children. Your suggestion for additional kids' entertainment and a dedicated children's pool has been noted and will be shared with the relevant teams for consideration as we continue to enhance the family experience at our hotel. Thank you once again for your feedback. We look forward to welcoming you and your family back on board for another memorable stay. Warm regards, Queen Elizabeth 2 Management Team

Other web-users rate our hotel

  • 924 reviews 7.1/10 Location
  • 2,035 reviews 6.8/10 Room
  • 2,843 reviews 6.9/10 Service
  • 33 reviews 6.6/10 WiFi
  • 1,154 reviews 6.9/10 Food
  • 787 reviews 5.1/10 Comfort
  • 779 reviews 7.7/10 Breakfast
  • 656 reviews 6.6/10 Cleanliness

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