greet Berlin Alexanderplatz

Customer review rating (ALL Rating) 4.1/5 418 reviews

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BERNHARD WEISS STRASSE 8, 10178 BERLIN, Germany

Description

Hotel extras

  • Optimal downtown location on Berlin's Alexanderplatz

  • WiFi use throughout the hotel included

  • Modern rooms with sustainable furnishings

  • Open lobby with breakfast area, lounge and business area

  • 24/7 mini market in the lobby with local snacks and drinks

Our accommodation(s)

Hotel location

greet Berlin Alexanderplatz

BERNHARD WEISS STRASSE 8
10178 BERLIN
Germany

GPS:52.523718, 13.416174

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  418 reviews

TripAdvisor Rating  4.0/5  1,438 reviews

Great location, fantastic breakfast, helpful staff

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

City break so wanted low cost good location and hotel met the requirement. Breakfast was a real surprise on choice and quality.

Dear Guest, Thank you for taking the time to share your review. It is delightful to hear that our prime location and the quality of our breakfast selection greatly contributed to your enjoyable experience. Furthermore, we are pleased that the assistance provided by our staff met your expectations and added value to your stay. We regret to hear about the delay in locating your booking upon arrival; rest assured, we strive to streamline our check-in process for a smoother experience. While we do not typically provide kettles in the rooms, our family rooms are indeed equipped with this amenity. Additionally, we note your preference for a spare pillow, and we will consider this feedback for future improvements in our guest amenities. Your comments regarding the cleanliness of the room floor have been taken seriously, and we will reinforce our daily housekeeping standards to ensure a consistently pristine environment for our guests. Your positive remarks about the recognition you received as a valued ALL member are especially gratifying, and we are thrilled that the complimentary welcome drink enhanced your stay with us. At greet Berlin Alexanderplatz, we are committed to providing a memorable and sustainable hospitality experience to all our guests, and we are overjoyed that our efforts resonated with you. We eagerly await the opportunity to host you once more. Warm regards, Your team from greet Berlin Alexanderplatz

Good experience

Customer review rating 4.5/5

Paola Friends - Confirmed reviews ALL

It was a nice experience! It was only 1 night but we could rest very well. The only thing is that our key didnt work so we had to ask for help evertime we had to enter to our room. But the employees always did it kindly

Dear Paola, We would like to thank you for this review about your recent experience in our hotel. Our dedicated team members work hard to ensure that every guest has the best experience possible, so it is quite rewarding to receive your positive feedback about their service. This inspires us to continue upholding the high standards we set for ourselves. We have duly noted your comment concerning the room card, and we thank you for bringing this to our attention. We hope to welcome you back. Best wishes, Your team from greet Berlin Alexanderplatz

Good location for Alezanderplatz and Station

Customer review rating 3.5/5

David H. Friends - Confirmed reviews ALL

We had to book somewhere quickly due to planes being cancelled and was delighted to find Greet Hotel. My room was pretty tiny and was overlooked by office buildings and a fire escape. The bed was small but comfortable. The pillow basically non existent. Bathroom was good so was the buffet breakfast.

Dear David, Thank you for taking the time to share your experience with us. We are glad to hear that you found our location convenient for Alexanderplatz and the station, and that you were satisfied with the bathroom and our buffet breakfast. Regarding the concerns about the room size and pillow comfort, we are committed to providing a comfortable stay and will take your feedback into consideration. We apologize for any confusion during arrival and for the delay in receiving your receipt; we strive for efficient service even during exceptional circumstances. We hope to welcome you back. Best wishes, Your team from greet Berlin Alexanderplatz

Disgusting treatment by obnoxious rude female receptionist

TripAdvisor rating 1.0/5

Ross E Friends getaway - TripAdvisor review

Rude and obnoxious female member of reception staff who threatened me with calling the police due to her not giving us all of our booked rooms. Couldn’t understand that 2 rooms were on one reservation so refused to give me a room key but has charged me for one nights stay when we didn’t even have a room key! Then gave our group a single room which they joked and called the ‘urinal room’ due to the smell of urine instead of the superior twin room that was booked back in December 2023! Honestly worst hotel I have ever stayed in! Plenty of much better hotels in the area with much friendlier staff!

Dear Ross, Thank you for taking the time to review your stay. We are truly sorry to hear about the challenges you faced during your check-in process and the discomfort you experienced in the room allocated to your group. Our aim is to provide a welcoming environment and efficient service, and it appears we fell short in this instance. While we do have a variety of room types, as outlined in the context, it seems there was a misunderstanding regarding your reservations. We take such matters seriously and are looking into the situation to ensure our guest service is consistent and accommodating. Luckily, upon check-out, we were able to talk about what happened. At the end of the day you had booked and used 4 rooms, even if one of them was only for 1 night. We have responded to you with a generous refund and we hope that we were able to smooth things out a bit. Kind regards, Your team from greet Berlin Alexanderplatz

good stay

Customer review rating 3.5/5

Erion Business - Confirmed reviews ALL

nice room but heating is not working so good

Dear Erion, Thank you for sharing your review. It's delightful to hear you appreciated the nice room during your stay. Our hotel prides itself on offering a modern and sustainable environment, and we're glad this resonated with you. We are, however, concerned to hear about the issues you faced with heating and have noted your feedback regarding the room cleaning. Rest assured, our team strives to maintain the highest standards of service and accommodation. While our check-in staff typically receives high praise for their professionalism and helpfulness, it seems we fell short of our goal during your interaction. We sincerely apologize for any inconvenience this may have caused you and will look into this matter. We hope to welcome you back. Best wishes, Your team from greet Berlin Alexanderplatz

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Other web-users rate our hotel

  • 654 reviews 9.3/10 Location
  • 747 reviews 5.7/10 Room
  • 542 reviews 8.4/10 Service
  • 19 reviews 6.8/10 WiFi
  • 378 reviews 8.3/10 Breakfast
  • 297 reviews 7.9/10 Cleanliness
  • 143 reviews 3.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.