The Municipal Hotel and Spa Liverpool - MGallery 5 stars

Customer review rating (ALL Rating) 4.3/5 948 reviews

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Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel and Spa Liverpool - MGallery

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  948 reviews

Not what I expected from 5 star hotel.

Customer review rating 1.0/5

Sean P. Couples - Confirmed reviews ALL

I booked a room with a double bed. I recieved a room with two single beds pushed together. The beding was for a double bed in order to mask or hide the two single beds pushed together underneath. This was only evident when myself and my partner went to go to bed that night and felt the drop in the middle of the bed, due to the two mattresses. This meant it was too late to change rooms or contact reception. We checked and this was the case, two single beds pushed together. This made sleeping very uncomfortable and ruined what would have been a lovely stay. Especially given that it was a present for my partner for a special birthday. Also given the cost of the room. When I discussed it with the receptionist as we checked out, I was told that she would check as shouldn't be able to tell. I explained that if we booked a double bed, we should have recieved a double bed as we didn't get what we had booked/paid for. The spa and breakfast was lovely. The staff were very welcoming and service in the spa and breakfast was great. Just a shame about the room. I am shocked that this happened given the rating of hotel and cost of booking a room. I would like someone to contact me to discuss this further. I am happy for this to published on all platforms.

Dear Mr P., Thank you for your review and for taking the time to share your experience for which I apologise most sincerely. I must say that it was certainly not typical of the Municipal and I am very keen to carefully look into this. Would you please be kind enough to contact me direct on ki… I look forward to hearing from you and to further corresponding with you. With all good wishes, Kinga Walsh

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

There was so much confusion about my booking that it became slightly irritating. I had to re explain the situation to at least 4 different people.

Dear Mr d., Thank you for taking the time to share your feedback following your recent visit to the Municipal. I deeply regret that your time with us did not meet your expectations and thank you for bringing these concerns to our attention. Naturally our aim is that all guests leave us with lifelong memories and I am saddened this was not the case. I would be grateful for the opportunity to investigate and follow up further. I remain at your disposal and contactable on ki… Best Wishes, Kinga Walsh

From start to finish, everything exceeded my expectations.

Customer review rating 5.0/5

Maria R. Business - Confirmed reviews ALL

We had an absolutely wonderful stay at the Municipal Hotel in Liverpool! The hotel's location is perfect, right in the heart of Liverpool with easy access to all the major attractions and transportation hubs. Upon arrival, I was warmly greeted by the friendly staff who made check-in a breeze. They were knowledgeable about the area and offered great recommendations for places to visit and dine. The room itself was spacious, modern, and impeccably clean. The bed was incredibly comfortable, and I had a restful night's sleep throughout my stay. The amenities provided were top-notch, and I appreciated the attention to detail in every aspect of the room. One of the highlights of my stay was the exceptional service provided by the hotel staff. They were always available to assist with any queries and went above and beyond to ensure our stay was comfortable and enjoyable. The breakfast served at the hotel was delicious with a wide variety of options to choose from, catering to different tastes and dietary requirements. The dining area, bar and the main atrium was lovely and had a welcoming ambiance. Overall, I cannot recommend the Municipal Hotel enough. It's a fantastic choice for anyone visiting Liverpool, whether for business or leisure. The combination of excellent service, prime location, and superb amenities makes it stand out as one of the best hotels in the city. I will definitely be returning on my next visit to Liverpool!

Dear Maria R, We would like to express our sincere appreciation for taking the time to share your wonderful experience following your recent stay at the Municipal Hotel, Liverpool, and we are truly delighted to hear about the exceptional service provided by all our staff. Receiving your glowing review is truly rewarding, and it motivates us to continue delivering exceptional experiences to all our guests. Thank you once again for choosing the Municipal Hotel and Spa. We look forward to the pleasure of welcoming you back for more delightful moments in the future. Best regards Kinga Walsh

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Outrageously expensive

Dear Vincent G., Thank you for taking the time to tell us about your experience at the The Municipal Hotel and Spa Liverpool - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kinga Walsh

Customer review rating 3.5/5

Colin T. C. Business - Confirmed reviews ALL

Lovely decor, great breakfast, great bedroom. Corridors are very hard to navigate. Impossible to find the lifts from your room. Too warm downstairs.

Dear Colin T C., Thank you for taking the time to tell us about your experience at the The Municipal Hotel and Spa Liverpool. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kinga Walsh

Other web-users rate our hotel

  • 719 reviews 9.6/10 Location
  • 1,311 reviews 7/10 Room
  • 1,498 reviews 7.7/10 Service
  • 5 reviews 0/10 WiFi
  • 803 reviews 8.5/10 Amenities
  • 586 reviews 9.3/10 Vibe
  • 536 reviews 7.8/10 Bar
  • 499 reviews 5.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.