The Municipal Hotel and Spa Liverpool - MGallery 5 stars

Customer review rating (ALL Rating) 4.3/5 1,506 reviews

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Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel and Spa Liverpool - MGallery

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,506 reviews

Nice room but disappointing service

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

I loved the room and general vibe of the hotel. The only issue was service. I ordered second glass of champagne and a dry martini in the evening in the bar and waited 20 mins and was served Prosecco and a dirty martini. I went to find someone and explained about the order. They came back and said it was because they’d run out of champagne, yet served me without telling me this information. Breakfast- I waited over 20 mins to be seen to whilst waiting at the front lectern despite numerous staff spotting us waiting. We then got seated and there was no continental breakfast left, I asked if it would be replenished and the waitress said yes. It never did so I had a piece of bread for breakfast, there was also no orange juice left.

Grand building

Customer review rating 3.5/5

Karl Couples - Confirmed reviews ALL

Spa treatment for us both was really good, “praise the girls L&L” unfortunately we didn’t get to use the retail voucher as it wasn’t explained nor spoken about to either of us. Afternoon tea was a lovely experience and a big shout out to Anna who was managing the Botanic area. Room was clean and well presented. Would we stay again? Probably not.

Excellent Stay

Customer review rating 5.0/5

L S. Business - Confirmed reviews ALL

Beautiful building with stunning decor and great facilities. Good selection of dishes on the menus. The spa facilities are fabulous. Friendly and attentive staff throughout my stay, with a special mention to Kinga who looked after me from check-in to check-out. I will certainly return to the Municipal.

Dear Mr S., What a pleasure it was to have you with us, and we are absolutely thrilled to hear that you had an amazing experience. Thank you for taking the time to share your hotel post-stay survey. Our team is dedicated to providing exceptional experiences, and it is always rewarding to know when we have succeeded. Thank you once again for choosing the Municipal Hotel, Liverpool. Until we have the pleasure of welcoming you back, we wish you all the best and many more amazing moments. Best regards, Kinga Walsh

Lovely hotel

Customer review rating 2.0/5

De… Couples - Confirmed reviews ALL

The Municipals is a stunning building, and beautifully presented as an Hotel in a good location. Jess on arrival was friendly, informative and very helpful. The signage to our rooms was very difficult to read, we were not alone in this problem, I think the brass plaques may have been brighter when new and dulled with age. The biggest problem was the restaurant, staff forgetting to bring drinks and menus, then bringing wrong items, also a large dessert spoon with a brulee was not conducive of a good experience, however the food was of excellent quality and presented well, so all well there. Checkout was smooth. All in all a fantastic Hotel but letdown by untrained waiting staff, but I would definitely stay again.

Beautiful lobby area, great lication, wonderful central liverpool base

Customer review rating 4.5/5

Karen N. Families - Confirmed reviews ALL

1 night stay to hold a small family reunion. Was perfect to meet up with family on the quiet, luxioruous, lobby.

Dear Karen N., What a pleasure it was to have you with us, and we are absolutely thrilled to hear that you had an amazing experience. Thank you for taking the time to share your hotel post-stay survey. Our team is dedicated to providing exceptional experiences, and it is always rewarding to know when we have succeeded. Thank you once again for choosing the Municipal Hotel, Liverpool. Until we have the pleasure of welcoming you back, we wish you all the best and many more amazing moments. Best regards, Kinga Walsh

Other web-users rate our hotel

  • 996 reviews 9.5/10 Location
  • 1,872 reviews 7.1/10 Room
  • 2,179 reviews 7.9/10 Service
  • 6 reviews 0/10 WiFi
  • 1,153 reviews 8.6/10 Amenities
  • 862 reviews 6.2/10 Comfort
  • 805 reviews 9.3/10 Vibe
  • 735 reviews 8.1/10 Bar

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