The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.3/5 2,095 reviews

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The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 1
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Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,095 reviews

Deeply disappointing

Customer review rating 1.0/5

Neil D. Couples - Confirmed reviews ALL

Our stay at the Municipal Hotel was deeply disappointing and significantly affected a vacation my wife and I had been looking forward to for months. From the start, the service was subpar. Many of the staff we encountered—both in the hotel and its restaurant—were indifferent at best, unfriendly at worst, and at times outright rude. Rather than feeling welcome, we often felt like an inconvenience. For example, one afternoon at the Palm Court bar, we waited 20 minutes for service. When our order finally arrived, items were missing—likely because the waiter hadn’t bothered to write it down. We checked in for a seven-night stay and were assigned a comfortable room with a sofa and a spacious bathroom. However, after two nights, we received a call from a curt front desk staff member informing us that we had been placed in the “wrong” room and needed to move due to scheduled maintenance. We later learned that this was untrue; the floor had been reserved for an event, specifically for Paris Saint-Germain’s team ahead of a Champions League match. Had we been told the truth, we would have understood. Instead, we were misled, and when we inquired about it, the reception staff found it amusing. The new room we were moved to was noticeably inferior—smaller, lacking a sofa, and with an uncomfortably cramped bathroom. When we raised our concerns with reception, we were shown alternative rooms, but none were as comfortable as our original one. A staff member assured us that management would discuss compensation, but all we received was a single drink voucher—hardly a sufficient gesture given the disruption. This minimal effort to address the situation reflected our entire experience: the hotel doing the absolute bare minimum. PSG’s presence impacted our stay beyond the room change. The main restaurant, bar, and elevators were restricted, leaving other guests to use a small service elevator that could not be called without staff assistance. The overall organization of the hotel during this time was chaotic, reminiscent of a scene from Fawlty Towers—not what one expects from a purported five-star establishment. Given the high price of the hotel and the length of our stay, we expected far better treatment, particularly as members of Accor’s loyalty program. While the building itself is stunning, the experience was severely lacking. I cannot recommend the Municipal Hotel and will not return. Accor hotels usually uphold a much higher standard, but in this instance, they fell well short.

Fabulous Stay

Customer review rating 5.0/5

Luke Couples - Confirmed reviews ALL

My wife and I had an excellent overnight stay where the staff couldnt do enough to make us feel welcomed, comfortable and pampered.

Exactly as we hoped

Customer review rating 4.5/5

Laura H. Couples - Confirmed reviews ALL

Beautiful hotel, staff were incredibly friendly and helpful! Would absolutely stay again and would recommend to anyone!

Comfortable surroundings

Customer review rating 4.5/5

Martin T. Business - Confirmed reviews ALL

Always enjoy my time in your hotel

Freezing Cold Stay

Customer review rating 1.5/5

Simon Families - Confirmed reviews ALL

Our room was very cold (could not get it above 19deg). We contacted Reception on our second day, who promised a Concierge would come to investigate - but no one came. Our 10 year old son needed to sleep so we contacted Reception TWO more times on our third day before someone came to investigate. He eventually arranged for housekeeping to bring a portable heater which helped, but it still didn't heat the room properly. Palm Court was also very patchy with truly terrible service from the bar staff on a relatively quiet Monday evening even though I was sat at the bar!

Other web-users rate our hotel

  • 1,240 reviews 9.6/10 Location
  • 2,368 reviews 7/10 Room
  • 2,764 reviews 8/10 Service
  • 15 reviews 2.5/10 WiFi
  • 1,448 reviews 8.4/10 Amenities
  • 1,033 reviews 9.1/10 Vibe
  • 957 reviews 7.8/10 Bar
  • 867 reviews 5.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.