Pets are allowed. Regarding potential fees, please contact the hotel for information regarding the additional charge.

The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Name: The Municipal Hotel and Spa Liverpool MGallery | City Centre Hotel | Accor - ALL
Address: Municipal Building, Dale Street, LIVERPOOL, L2 2DH, GB
Telephone: +441513323030
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 2,674 reviews

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Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

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The Municipal Hotel & Spa Liverpool - MGallery Collection

Boutique hotels with personality for a remarkable travel experience

The Municipal Hotel & Spa is Liverpool's only 5* hotel, located on Dale Street, one of the original seven streets that make up the city centre as we know it today. The hotel is a perfect base to explore the city including its many cultural attractions, shops, bars & restaurants. Offering 179 Luxurious bedrooms and an award winning Spa facility.
Be our guest and visit this landmark building, reminiscing in its tales.

Choose from deluxe, superior, family rooms or suites for unparalleled peace and comfort from the first moment. Beauty and wellness facilities include a tranquil 16m indoor swimming pool, sauna, steam room, jacuzzi and luxury treatments. British brasserie influenced by Liverpool's trade history, with menus reflecting connections to land and sea. Palm Court Bar occupies the central atrium and the Botanic Afternoon Tearoom.

Located in the heart of the City Center, just 8 minutes walk from Lime Street Train station and close to all points of interest. The nearest airport is Liverpool John Lennon Airport which is 8 miles away .

The iconic Municipal Buildings started out life as the home of Liverpool City Council and is now transformed into this amazing luxury hotel. Enjoy your time with us and reminisce in its tales whilst exploring all Liverpool has to offer.

Annie Brown, Hotel Management

Hotel extras

Luxurious central location in Liverpool close to everything you will love about Liverpool
179 modern and luxurious bedrooms with special touches for a memorable experience
Our British brasserie offers delicious dishes from around the globe in a stunning decor
Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.
6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Room

Classic Room with one double bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Double bed(s)

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Room

Accessible Classic Room with one double bed

2 pers. max
32 m² / 344 sq ft

Bedding 1 x Double bed(s)
Accessible room

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Room

Deluxe Room with one double bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)

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Room

Superior Room with one double bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x Double bed(s)

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Room

Superior Room with two double beds

4 pers. max
36 m² / 387 sq ft

Bedding 2 x Double bed(s)

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Suite

Executive Suite with one double bed

3 pers. max
36 m² / 387 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)

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Suite

Junior Suite with one emperor king-size bed

3 pers. max
55 m² / 592 sq ft

Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)

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Suite

Sir Thomas Suite with one king-size bed

2 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Suite

The Municipal Suite with one emperor king-size bed

3 pers. max
55 m² / 592 sq ft

Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)
Views: City View

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Suite

Presidential Suite with one emperor king-size bed

2 pers. max
62 m² / 667 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Accessible Classic Room with one double bed

2 pers. max
32 m² / 344 sq ft

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Hotel location

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

+44 151 332 3030

Railway station
Ferries

LIME STREET STATION

Railway station

Access: 2.41 km / 1.5 mi 8 min walk / 5 min drive

LIVERPOOL FREEPORT

Ferries

Access: 4.83 km / 3 mi 1 hrs walk / 10 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

SEAFORTH

A beautiful British brasserie with a worldy exotic twist and touches of Liverpool historical trade past. Menus designed and inspired with global influences showcasing the colourful plates from Liverpool connections to land and sea.

BOTANIC TEAROOM

Our beautifully designed tearoom offers guests a truly divine experience with a Liverpool twist including afternoon tea.

Spa

Introducing the Municipal Thermae Spa, a sanctuary and heavenly invite to precious time. Unwind with unrivalled wellness and beauty experiences using state of the art technology during treatments. Booking is required. Spa and swimming pool chargeable.

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Meetings & Events

Number of Meeting Room: 7
Surface of the largest room: 82 m² / 882 sq ft
Maximum seats capacity: 60
Maximum capacity for banquets: 60

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 2,674 reviews

Rana S. Families - 7/16/2026 Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed our convenient location and had a wonderful stay. We appreciate your comments and regret that certain aspects of your stay did not meet your expectations. We offer a range of room categories, and we would be delighted to assist you in selecting a more spacious option for your next stay. We hope to have the pleasure of welcoming you back to The Municipal Hotel & Spa Liverpool in the near future. Kind regards, Carlota Ashmore Guest Relations Manager

Nicola F. Families - 7/16/2026 Confirmed reviews ALL

Dear Ms F., Thank you for sharing your wonderful review. We are delighted that your graduation celebration was made even more special with a relaxing spa afternoon, manicure, and overnight stay. It's lovely to hear that our location was so convenient for your celebrations and that you enjoyed your room, the cleanliness, and the amenities provided. We are especially pleased that the friendly service from our team helped make your stay memorable. We'll be sure to share your kind words with our breakfast team, and we'll do our best to identify the lovely young lady who looked after you. Congratulations once again on such a special milestone, and we look forward to welcoming you back for another memorable experience in the future. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager

Stephen S. Couples - 7/16/2026 Confirmed reviews ALL

Dear Guest, Thank you for your wonderful review. We are delighted to hear that your stay was excellent all round once again. We truly appreciate your loyalty and look forward to welcoming you back to The Municipal Hotel & Spa Liverpool very soon. Kind regards, Guest Relations Manager Carlota Ashmore The Municipal Hotel & Spa Liverpool

Kurt B. Couples - 7/15/2026 Confirmed reviews ALL

The team did not recognize my diamond status at all. They did not service the room well, left a dirty cleaning rag in it at one point. We left untouched pastries in our room to enjoy after dinner, they took them away as part of turndown service. We were staying for 8 days, the room has no dresser and very little space in the closet to unpack our bags. Had to live out of a suitcase for the week. I had asked for extra drinking water on the first day and they brought one small can of still water. The cleaning staff removed it the next day even though it was still half full and only replaced with one can of still water each day. Two people sharing one 300ml can of water each day is not a great experience even after we asked for extra drinking water. The spa attendant was very dismissive of my wife who had booked a day in the spa. Left her waiting in the lobby with no acknowledgement as he chose to give two young ladies a full tour and star treatment. When he finally talked to her he was very short with her, forgot to take her payment at check in so had to track her down in the relaxation room after not providing any details of what she could expect or how to access a locker for her belongings. Finally, we had booked our first 2 days of the stay in our own via a the All Accor app, and the last 6 were through a tour company of which we selected the hotel. The staff would not add my all Accor number on the 2nd part of the stay as the tour company used my wife’s name for the booking rather than mine. I understand your policy is not to provide points or to acknowledge rooms night booked through agencies however we should still get recognized as diamond status and able to use out vouchers or earn points on incidentals such as my wife’s spa day and our dinners at the hotel. The property is beautiful and some of the staff were excellent, especially the young lady that helped an injured bird in front of hotel reception on the Monday morning of our stay. Overall I am very disappointed in our experience and the team could use a lot of training. Kurt

Lambert B. Solo - 7/13/2026 Confirmed reviews ALL

The hotel itself is a marvel, beautiful historical value and well maintained. However it’s not soundproof (I was on the ground floor near the central hall and bar and it was very loud to the point it made it difficult to fall asleep and stay asleep). The revelation staff is also not very competent (failed to give out important information about the spa booking, didn’t know how about Accor dining and spa vouchers, didn’t know about MGallery patches). So overall mixed feeling about this MGallery hotel compared to others in the collection

Dear Mr B., Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you appreciated the beauty, history, and character of our hotel. Our building is truly unique, and we are pleased that its heritage and well-maintained surroundings made a positive impression. We are, however, sorry that other aspects of your stay did not meet your expectations. We understand how important a peaceful night’s sleep is, and we apologise for the disturbance caused by noise from the central hall and bar area. We appreciate your comments and will continue to consider how we can best support guests with room preferences to ensure a comfortable and restful stay. We are also disappointed to hear that your experience with our Reception team did not reflect the level of knowledge and service we strive to deliver. I have personally addressed the feedback regarding the MGallery Patch, as well as the Spa and Dining Rewards, with the team to ensure these areas are communicated clearly and confidently to our guests moving forward. Thank you again for your honest feedback. We value your comments and hope to have the opportunity to welcome you back in the future, providing the seamless and exceptional MGallery experience you would expect. With Warmest Regards, Charlotte Whittle - Adams Guest Relations Manager