The Municipal Hotel & Spa Liverpool - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.3/5 1,661 reviews

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The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 1
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The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 3
The Municipal Hotel & Spa Liverpool - MGallery Collection - Image 4
Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,661 reviews

Location, SPA, BAR and breakfast

Customer review rating 4.5/5

Ga… Solo - Confirmed reviews ALL

Enjoyed both the bar and the SPA. The heating system is now functional so the rooms are now comfortable

Dear Terje G., We very much appreciate your comments regarding your stay at the The Municipal Hotel and Spa Liverpool - MGallery. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kinga Walsh

A beautiful hotel, lovely staff.

Customer review rating 4.5/5

Ann E. Couples - Confirmed reviews ALL

We were celebrating our 20th Wedding anniversary with dinner and a show. I had been to the hotel a few weeks before and decided to book so that we could stay over in Liverpool. The hotel used to be the old council offices - a lovely Victorian 2nd Empire style building. The renovation is very sympathetic to the original building with a beautiful palm court as its centrepiece. The bedroom had a great view of Dale Street. It was tastefully decorated and the bed and pillows were very comfy and luxurious.

Dear Ann E., What a pleasure it was to have you with us, and we are absolutely thrilled to hear that you had an amazing experience. Thank you for taking the time to share your hotel post-stay survey. Our team is dedicated to providing exceptional experiences, and it is always rewarding to know when we have succeeded. Thank you once again for choosing the Municipal Hotel, Liverpool. Until we have the pleasure of welcoming you back, we wish you all the best and many more amazing moments. Best regards, Kinga Walsh

OK EXPERIENCE

Customer review rating 4.0/5

Duncan E. Couples - Confirmed reviews ALL

SATISFACTORY, GOOD ROOM, BUT STAFF LACK DETAILED ATTENTION, EG EMPTY BODY LOTION ON ARRIVAL, BROKEN SHOWER TAP ROOM 230, CORRIDOR RADIATORS HAVE LITTER UNDERNEATH THEM, BISCUITS ONE DAY & NOT THE OTHER.

Dear Duncan A., Thank you for taking the time to tell us about your experience at the The Municipal Hotel and Spa Liverpool - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kinga Walsh

Average

Customer review rating 3.5/5

Mia H. Solo - Confirmed reviews ALL

Service in bar and restaurant was extremely slow.

Dear Maria H., We very much appreciate your comments regarding your stay at the The Municipal Hotel and Spa Liverpool - MGallery. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kinga Walsh

Well located, good stay however, requests not catered for.

Customer review rating 3.0/5

Ziyaad M. Solo - Confirmed reviews ALL

Hi The stay was great except that I contacted the hotel in adance and request a room on one of the higher floors. They neither acknowledged my request by return email nor on my arrival. Disappointing. Another issue is that this is the second time I've stayed at the hotel: the staff are always friendly and the rooms are neat and clean. However, I am perplexed by your charge to hotel guests for the use of the spa facilities. I have travelled extensively and only find this practice at the Titanic and at the Municipal, both in Liverpool. I can understand specific booking slots to cater for crowds, but it seems opportunistic to charge paying guests for the use of these facilities!

Dear Ziyaad M., Thank you for taking the time to tell us about your experience at the The Municipal Hotel and Spa Liverpool - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kinga Walsh

Other web-users rate our hotel

  • 1,062 reviews 9.6/10 Location
  • 2,013 reviews 7.2/10 Room
  • 2,353 reviews 7.9/10 Service
  • 9 reviews 5/10 WiFi
  • 1,235 reviews 8.6/10 Amenities
  • 935 reviews 6.2/10 Comfort
  • 870 reviews 9.3/10 Vibe
  • 788 reviews 8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.