Mercure Klaipeda City 4 stars

Customer review rating (ALL Rating) 4.4/5 98 reviews

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Description

Hotel extras

  • Close to Klaipėda Old Town

  • Local train and bus stations nearby

  • Complimentary Wi-Fi throughout the hotel

  • 30 minutes' drive to Palanga International Airport

  • Pet-friendly

Our accommodation(s)

Hotel location

Mercure Klaipeda City

28 Sauliu street
92231 KLAIPEDA
Lithuania

GPS:55.7165104, 21.1305228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CITY PORT RESTAURANT KLAIPEDA

our restaurant brings nautical charm, local produce, best available fresh fish, seafood and prime meats to Klaipeda. Enjoy a hearty buffet breakfast, dynamic lunch and exceptional dinner in the City Port Restaurant.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  98 reviews

Customer review rating 4.5/5

Yuriy M. Business - Confirmed reviews ALL

Everything was fine.

Dear Yuriy M., We very much appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Klaipeda City

Customer review rating 2.0/5

Miniotaite A. Business - Confirmed reviews ALL

The first day there was no breakfast buffet, nothing at all, just empty shelves. I was in a hurry and could not wait for something to be prepared. It is now what you expect in this class hotel. Manager informed that there was not sufficient number of clients to prepare breakfast buffet. I was not informed about that in advance, so I could plan morning time accordingly. Also, the second day my room was not tided. Just no one came to do this. And in the shower I saw black hair left from other people.

Dear Miniotaite A., Thank you for taking the time to tell us about your experience at the Mercure Klaipeda City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would like for you to give us the opportunity to demonstrate our high quality standards; kindly accept a voucher in the amount of €50, which you will be able to redeem at a future stay with us. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, Mercure Klaipeda City

Customer review rating 4.0/5

Ilja B. Business - Confirmed reviews ALL

Good hotel, in the city center. Goid location. Not bad rooms (a bit old looking). Average breakfast. No coffee machine in the room (it's very important for me).

Dear ILJA B., We very much appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Team

Customer review rating 5.0/5

Matthew C. Solo - Confirmed reviews ALL

This was a very pleasant stay. The rooms are modern and very tidy, very happy with the facilities. The staff were very pleasant and helpful, including those in the attached restaurant (City Port), who were equally attentive. The food was very good there. The hotel location is a nine-minute walk from the centre of town (the river), so conveniently situated. The communal areas (e.g., the lobby) may look slightly more dated than the rooms to some, but I didn't mind that. I would return here, it was a very good two-night stay, and they let guests leave luggage during their final day if they are on an evening flight.

Dear Matthew C., We very much appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Klaipeda City Team

Customer review rating 4.5/5

Andrew C. Solo - Confirmed reviews ALL

Not the usual type of property, but with interesting decor and rooms, and a homely breakfast / restaurant space split into several areas. Good breakfast selection, topped-up properly. Friendly and welcoming staff.

Dear ANDREW C., We very much appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Klaipeda Team

Other web-users rate our hotel

  • 116 reviews 9.5/10 Location
  • 193 reviews 8.2/10 Room
  • 114 reviews 7.3/10 Service
  • 5 reviews 7.9/10 WiFi
  • 121 reviews 9.1/10 Comfort
  • 121 reviews 8.7/10 Breakfast
  • 59 reviews 8/10 Cleanliness
  • 40 reviews 8.5/10 Vibe

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