Mercure Brisbane Garden City 4 estrelas

Classificação clientes Avis (Classificação ALL) 3.8/5 1.109 comentários

Melhor preço
garantido
Mercure Brisbane Garden City - Image 1
Mercure Brisbane Garden City - Image 2
Mercure Brisbane Garden City - Image 3
Mercure Brisbane Garden City - Image 4
Rua MacGregor, 18, 4122 UPPER MOUNT GRAVATT, Austrália

Descrição

Extras do hotel

  • Espaços públicos recém-reformados e sistemas de ar condicionado em todos os quartos

  • Espaço para reuniões e eventos, WIFI cortesia e estacionamento no local estão disponíveis

  • Excelente serviço, recepção 24 horas, lavanderia comunitária e clima relaxante

  • Todos os quartos dispõem de quitinete com minibar

  • A 15 min do CBD de Brisbane, a 2 min do Westfield Garden City, a 30 min da Costa Dourada

Nossas acomodações

Take advantage of our Flight + Hotel offers

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Localização do hotel

Mercure Brisbane Garden City

Rua MacGregor, 18
4122 UPPER MOUNT GRAVATT
Austrália

GPS:-27.565799, 153.086611

Telefone

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

DISTRIKT PRESS CAFE

Comece bem o dia com um buffet de café da manhã completo no Mercure Brisbane Garden City. Incluindo ovos mexidos, bacon crocante e tomates assados ou se estiver procurando algo para levar para viagem, escolha um muffin ou croissant quentes.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.8/5  1.109 comentários

Classificação no TripAdvisor  3.0/5  22 comentários

Would never book again!

Classificação TripAdvisor 1.0/5

RachelL621 Avaliação certificada TripAdvisor

My stay was deeply disappointing. The room’s cleanliness and maintenance fell far below Accor standards (including mould in the shower, dirty cups left behind, and empty body wash dispensers), security measures were inadequate, and housekeeping entering without knocking. I raised these concerns at checkout and again via email, yet I have not received any response from management.

Dear Rach, Thank you for sharing your experience with us. I sincerely apologize for the shortcomings you encountered during your stay. Cleanliness and maintenance are of utmost importance, and I regret that we did not meet your expectations in these areas. Additionally, I understand your concerns regarding security and housekeeping protocols. Your feedback is valuable, and it will be addressed with our team to ensure improvements. I am sorry to hear that you have not received a response; we will review our communication processes to enhance our guest relations. Himanshu Malhotra Front Office Manager

Great stay, wonderful staff

Classificação TripAdvisor 5.0/5

Melissa L Avaliação certificada TripAdvisor

Great service. Staff were very kind. Room clean and comfy and hotel is in a great location. Easy M1 access and plenty of food options at nearby shopping centre. Good for business as convenient to access airport if you allow for peak hour. Five stars.

Dear Guest, Thank you so much for your wonderful review and five‑star rating. We’re delighted to hear that you enjoyed our friendly service, comfortable rooms, and convenient location. It’s great to know our proximity to the M1, nearby dining options, and easy airport access helped make your stay smooth and productive. Himanshu Malhotra Front Office Manager

Friendly staff but average rooms.

Classificação TripAdvisor 3.0/5

Tina E Avaliação certificada TripAdvisor

I have stayed twice so far. Friendly staff. The first large room was a bit warm as the air conditioner seemed to struggle to keep up. There is no flyscreens on the windows so when you open them bugs fly in. My TV had no remote on the second visit. I reported it and they tried some other remotes they have but none seemed to work so they just said 'bad luck'. When I tried to watch my TV from my iPhone, it connected to a TV on a lower level instead. There is also no power points next to the bed so you can only charge devices on the other side of the room. Phone did not work either to be able to call reception. If you are looking for the QR code to order anything, sometimes they are behind the pillow on the bed and you can't see them.

Dear 20tinae, Thank you for taking the time to share your feedback and for choosing to stay with us again. We’re really glad to hear that our team made you feel welcome, though we’re disappointed to learn that several aspects of your room didn’t meet expectations. We appreciate you highlighting the issues with the air conditioning, window screens, and the TV remote. Your experience with the TV connection and the response you received is certainly not the standard we aim for, and we’ll be addressing this with our team to ensure it doesn’t happen again. We’re also reviewing the placement of QR codes and the availability of bedside power points and working phones, as these conveniences make a big difference to a comfortable stay. Your feedback is incredibly valuable and helps us improve the experience for all guests. We hope we’ll have the chance to welcome you back and provide a stay that reflects the level of comfort and service we strive for Himanshu Malhotra Front Office Manager

Comfortable room

Classificação TripAdvisor 5.0/5

pezandmez2016 Romântica - Avaliação certificada TripAdvisor

We had a great stay our room was comfortable. The staff were friendly and helpful. The breakfast is good, very tasty and gave us a lift to start our day. The Garden City shopping area is within walking distance and the M1 is easy to get to.

Dear Guest, Thank you for sharing your lovely feedback. We’re delighted to hear that you had a great stay and found your room comfortable. It’s wonderful to know our friendly team and tasty breakfast helped start your day on a positive note. We’re also glad you enjoyed the convenience of our location, with Garden City and the M1 so close by. We truly appreciate you choosing to stay with us and hope to welcome you back again soon. Himanshu Malhotra

⭐️ Star out of 5

Classificação TripAdvisor 1.0/5

NorthStar36020266963 Negócios - Avaliação certificada TripAdvisor

⭐ 1 out of 5 stars As long-time Accor members, we were extremely disappointed with our stay at Mercure Brisbane Garden City. Upon arrival, I was met with an abrupt receptionist who refused to let me check in because the booking was under my husband’s name. He was at work and arriving later, which meant I had to wait — something we’ve never experienced at any other hotel, Accor or otherwise. The room was overpriced for what it offered. The shower was dirty and barely worked, and the overall cleanliness and service were well below Accor standards. We expect better from an Accor property and sadly will not be returning.

Dear Guest, Thank you for taking the time to share your experience, and for your long-standing loyalty as Accor members. We’re truly sorry to hear that your recent stay fell so far short of the standards you rightfully expect. Your check‑in experience is particularly concerning. While we do have procedures in place for guest security, these should always be handled with clarity, warmth, and flexibility — not abruptness. We apologise that this was not your experience, and we’ll be reviewing this with our team to ensure our approach is both secure and welcoming. We’re also disappointed to learn about the issues with cleanliness and the condition of your room. This is not reflective of the level of comfort or care we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We genuinely appreciate your feedback, as it helps us improve and better support our guests. While we understand your decision, we hope you might reconsider in the future and allow us the opportunity to provide the high‑quality stay you should always expect from an Accor property. Himanshu Malhotra Front Office Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 491 comentários 9.6/10 Localização
  • 888 comentários 5.5/10 Quarto
  • 736 comentários 7.4/10 Serviço
  • 19 comentários 6.8/10 Wifi
  • 484 comentários 4.7/10 Limpeza
  • 202 comentários 5.8/10 Café da manhã
  • 198 comentários 6.5/10 Custo-Benefício
  • 22 comentários 5/10 Bar

Com a tecnologia Trustyou

Nossos outros estabelecimentos nas proximidades

Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.