Mercure Brisbane Garden City 4 gwiazdki

Ocena klientów (Ocena ALL) 3.7/5 Liczba opinii: 817

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Mercure Brisbane Garden City - Image 1
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18 MacGregor Street, 4122 UPPER MOUNT GRAVATT, Australia

Opis

O hotelu

  • Newly refurbished public spaces and air conditioning systems in every room

  • Meeting and event space, complimentary Wi-Fi and onsite parking are available

  • Excellent service, 24-hour reception, communal laundry and relaxing atmosphere

  • Every room features a kitchenette with microwave and a mini-fridge

  • 15 minutes from Brisbane CBD, 2 minutes to Westfield Garden City, 30 minutes to the Gold Coast

Nasze pokoje

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Lokalizacja hotelu

Mercure Brisbane Garden City

18 MacGregor Street
4122 UPPER MOUNT GRAVATT
Australia

Pozycja GPS:-27.56515, 153.08693

Telefon
Faks 000000

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  3.7/5  Liczba opinii: 817

Ocena TripAdvisor  3.0/5  Liczba opinii: 14

Rubbish

Ocena na stronie TripAdvisor 1.0/5

Nadine F Opinia zatwierdzona w TripAdvisor

Absolutely garbage. Has to fly over for a medical procedure for my youngest, upon checking in I was given a down grade of what I had already paid for 2 months in advance. I asked to be moved to a better room the second day I was there. Was just 2 single ensumbles pushed together. They were even the same height so bed was uncomfortable asf. House keeping was slack. Only tided my room once the week I stayed. Fresh towels weren’t left I had to request them (that was a BIG inconvenience for the clerk on at the time) Same treatment when ordering room service too. All staff seriously lack manners and professionalism, except the Gardner, he was absolutely lovely! Breakfast was the same everyday, scrambled eggs are the only eggs. Also; mother in law booked a room while I was there too. She was severely over charged, her bed was dirty, shower bathroom filthy. Both bathrooms in the 2 rooms I had were gross. The vents are chocked with dust and dirt. First room had some lovely lubed hand prints all over the head board still too 👎 proper Lubly OH ALSO, gotta love refillable soap dispensers hey. Dunno how this is allowed? People do gross stuff

Poorly managed. Reserve your breakfast at time of booking hotel online cos you’ll get stung otherwise.

Ocena na stronie TripAdvisor 2.0/5

557casperr Opinia zatwierdzona w TripAdvisor

Room had two single beds pushed together to one wall of the room, so had only one bedside table on the free side, and one power point only on the wall side. One above-bed light did not work. Climate system panel was difficult to work out: had trouble switching the air con off. No toilet brush in bathroom. We arrived in the evening and Self-checkin was not working correctly: the option to add breakfast at a discounted rate refused to work on the checkin screen; reception staff said he ‘will fix it’. In the morning the AM reception guy didn’t believe us that the PM guy ‘fixed it’ as there were no notes attached to our room number, so he refused to charge us the discounted rate. We met the PM guy later on that day and told him the issue and he said he will ‘fix the error’ so we would get charged the discount rate for next morning breakfast. So the next morning we got charged the full rate, not the discounted rate because the AM guy had no notification of the issue. Poorly managed hotel with no communication between staff levels. Do not recommend staying here.

Dear 557casperr, Thank you for your feedback and thank you for bringing this to our attention. It seems there was confusion in communication regarding the discounted breakfast offer during your check-in process. We will work on ensuring our team provides clear and accurate information to avoid situations like this in the future. Your feedback about the room layout and other issues is also very important, and we are taking it seriously to improve our guest experience. We truly appreciate your comments and hope we can provide a much better stay next time. Thank you again for sharing your experience. Sincerely, Calen Romaniuk General Manager

Ticked the boxes

Ocena na stronie TripAdvisor 4.0/5

Adam V Opinia zatwierdzona w TripAdvisor

Stayed twice in 10 days for 2 nights each and found the rooms, service and food pretty good. Hotel was full for both stays but it wasn't crowded and there was minimal waits for lift service. Only 3 stories high (I stayed on 3rd). Room was simple and functional, air con a tad noisy so I turned it off at night. Bed was just right for me - decent sleeps. Bathroom clean and the shower had amazing water pressure for a great shower. I didn't do the buffet breakfast (a little high at $26) but grabbed a bacon, cheese and egg role and coffee from reception for $10. Happy Hour is 4 - 6 where a selection of wine and beer are $7 each - not bad. There is about 10 - 15 dishes that can be ordered 24/7 for lunch or dinner by QR code and eaten in the restaurant or your room. No complaints, standard hotel food. Sparkling water free, on tap and available all day. The hotel is a "car hotel" - not much other way to get there. Westfield is next door - but getting there is slightly complicated on foot. Lots of sports, school groups and tradies. Staff were very nice and accommodating . Would stay again.

Good suburban hotel for

Ocena na stronie TripAdvisor 4.0/5

Richard P Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Good location - nearby to the office. Easy auto / self service checkin. Friendly staff. Good size rooms - not much change since the Travelodge days. Although appears to be improving some aspects (new A/C in guest rooms, fresh coat of paint, new carpets). Upgraded F&B outlets - they look good. Breakfast only during my stay - take away coffee not even an option (machine broken??) and nothing else convenient nearby

Avoid room 301

Ocena na stronie TripAdvisor 2.0/5

Geoff L Opinia zatwierdzona w TripAdvisor

If you are given room 301 ask for a change before leaving reception. The fridge is not working at all. They have placed a wet towel on the lower level of the fridge. The aircon also does not cool the room. When the sun goes down open the windows. There are stains on the curtain and one of the couch cushions. Not up to the usual Mercure standards I have previously stayed at

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 389 Liczba opinii 9.5/10 Lokalizacja
  • 780 Liczba opinii 5.2/10 Pokój
  • 589 Liczba opinii 7.3/10 Obsługa
  • 17 Liczba opinii 6.8/10 Internet
  • 398 Liczba opinii 4.4/10 Czystość
  • 172 Liczba opinii 5.3/10 Śniadanie
  • 166 Liczba opinii 2.9/10 Jedzenie
  • 13 Liczba opinii 4.3/10 Napoje

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