Mercure Brisbane King George Square 4 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 4 131

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Opis

O hotelu

Goście hotelu Mercure Brisbane King George Square mogą korzystać z udogodnień w sąsiednim 5-gwiazdkowym hotelu Pullman Brisbane King George Square: siłowni, Bistro Allure i baru KG.

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Lokalizacja hotelu

Mercure Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

Pozycja GPS:-27.4683, 153.02308

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  3.9/5  Liczba opinii: 4 131

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 405

Tired and Undertraffed

Ocena na stronie TripAdvisor 1.0/5

claireo706 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Tired and understaffed ! Check in - an Enormous queue and wait to check in Room - Tired, grubby windows, air conditioning that smelt musty and moth - YES Moths on every wall and ceiling Room service ? - Terrible room ‘service’ Staff tried, but ….. I will never stay here again !

Not up to standard by any means

Ocena na stronie TripAdvisor 1.0/5

Traveller80133 Opinia zatwierdzona w TripAdvisor

Room smelt mouldy making me feel sick and with a headache. Rang reception and no rooms are available. They were going to send up someone to fix the air conditioner, not sure why since the air cond was working but the room smelt mouldy. Mould in shower, on door, tiles in bathroom not clean. Never again.

Dear Traveller80133, We sincerely apologize for the subpar experience you encountered during your recent stay with us. It is distressing to hear about the issues you faced, including the unpleasant odor in your room, the presence of mold, and the cleanliness concerns in the bathroom. Please rest assured that your feedback has been taken seriously, and we will be investigating the root causes of these issues with our housekeeping and maintenance teams to ensure that immediate action is taken to address and rectify them. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we deeply regret falling short of meeting your expectations in this regard. We understand your decision not to return, but we hope to have the opportunity to regain your trust in the future. Should you reconsider staying with us again, please don't hesitate to contact us directly so we can ensure a much improved and satisfactory experience for you. Once again, please accept our sincerest apologies for the inconvenience caused, and we appreciate your valuable feedback. Warm regards, Roshit Manmohan Front Office Manager

Terrible Rooms and experience for an Accor Hotel

Ocena na stronie TripAdvisor 2.0/5

Daryl S Opinia zatwierdzona w TripAdvisor

Room dated. Shower cubicle had mould. We had to request for 2 extra pillows as the ones supplied were flat. Room serviced but housekeeping forgot to replenish milk and coffee. On check in a $100 deposit taken off my credit card. I had to call the hotel three days after our check out to see how long they were going to hold my money. Told three to four working days depending on my bank. Not Good Enough!!!! Will not be staying there ever again.

Dear 892daryls, Thank you for taking the time to share your experience with us, although we are deeply disappointed to learn that your stay did not meet your expectations. We sincerely apologize for the issues you encountered with the condition of your room, including the dated furnishings, the presence of mould in the shower, and the lack of attention to detail from our housekeeping team. Providing clean and comfortable accommodations is paramount to us, and we regret that we fell short in this instance. Additionally, we apologize for any inconvenience caused by the delay in releasing the deposit hold on your credit card. We understand the frustration this may have caused, and we will review our procedures to ensure a smoother and more efficient process in the future. Your feedback is invaluable to us, and we take it seriously as we strive to improve our services and facilities. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. Sincerely, Tarunika Dasgupta - Front Office Manager

Good Location

Ocena na stronie TripAdvisor 4.0/5

AdhiDogel Rodziny - Opinia zatwierdzona w TripAdvisor

Stay for 3 nights, got a room in a corner with view of Brisbane City Hall Clock and the church. Location is superb… near central station and shoping area. Bed linen clean, bath amenties also good. But its looks like the AC in my room doesnt work properly. Can not change the temperatur, tho room feel a little bit hot. Also the TV some times doesnt work. The housekeeping should check those things everytime they cleaning the room.

Dear AdhiDogel, Thank you for taking the time to share your feedback with us following your recent stay. We're delighted to hear that you enjoyed the superb location of our hotel, as well as the cleanliness of the bed linen and the quality of the bath amenities provided. However, we apologize for any inconvenience caused by the issues with the air conditioning and the TV in your room. Ensuring that all of our facilities are in proper working order is important to us, and we regret that we fell short in this regard. Please rest assured that we will address these maintenance issues promptly with our housekeeping and maintenance teams to ensure that they are resolved for future guests. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Sincerely, Tarunika Dasgupta - Front Office Manager

Hotel is worth its money

Ocena na stronie TripAdvisor 4.0/5

Betty56B Opinia zatwierdzona w TripAdvisor

Very good hotel, friendly and helpful staff, good central location in Brisbane. Our room was clean, the bed was comfortable, room number 1313 on the 13th floor did not bring bad luck...☺ Buffet breakfast was fine. We had dinner twice at Pig 'n Whistle, which was very good, live music, friendly staff

Dear Go753418, Thank you for choosing to stay with us and for sharing your positive feedback! We're delighted to hear that you had a very good experience at our hotel and that you found our staff to be friendly and helpful. It's great to know that you enjoyed our central location in Brisbane and that your room was clean and comfortable. We're also pleased that you enjoyed the buffet breakfast. Your kind words mean a lot to us, and we look forward to welcoming you back for another wonderful stay in the future! Warm regards, Tarunika Dasgupta Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 464 Liczba opinii 9.1/10 Lokalizacja
  • 2 502 Liczba opinii 4.8/10 Pokój
  • 2 037 Liczba opinii 7.5/10 Obsługa
  • 117 Liczba opinii 4.7/10 Internet
  • 1 001 Liczba opinii 3.9/10 Czystość
  • 959 Liczba opinii 4.2/10 Komfort
  • 602 Liczba opinii 3.5/10 Udogodnienia
  • 562 Liczba opinii 3.9/10 Klimat

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