Mercure Brisbane King George Square 4 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 4 293

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Corner Ann and Roma Streets, 4000 BRISBANE, Australia

Opis

O hotelu

Goście hotelu Mercure Brisbane King George Square mogą korzystać z udogodnień w sąsiednim 5-gwiazdkowym hotelu Pullman Brisbane King George Square: siłowni, Bistro Allure i baru KG.

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Lokalizacja hotelu

Mercure Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

Pozycja GPS:-27.4683, 153.02308

Telefon
Faks +61 7 3229 9618

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  3.9/5  Liczba opinii: 4 293

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 419

Great location, receptionist has attitude.

Ocena na stronie TripAdvisor 2.0/5

Kass1980 Opinia zatwierdzona w TripAdvisor

Great location, stayed for 2 nights, room was spacious. When I arrived there wasn’t any signage on parking, so I parked directly at the hotel car park, then had to carry my suit case up flight of stairs. The receptionist was rude and it felt rushed nor did she bother to tell me about the internet login details which meant I was late to a teams meeting. Would I stay here again? Probably not, I think attitude of staff members should be addressed. The only staff who were efficient was probably the concierge.

Dear Kass1980, Thank you for sharing your experience. We're glad to hear that you found the location convenient and the room spacious. However, we sincerely apologize for the lack of parking signage and the inconvenience this caused, as well as for the unhelpful attitude from our team member. This is certainly not the standard of service we strive to provide, and we will address this with the team to ensure a more welcoming and informative experience in the future. We appreciate your feedback and hope to have the opportunity to welcome you again for a much more pleasant stay. Sincerely, Roshit Manmohan - Front Office Manager

Regrettable stay

Ocena na stronie TripAdvisor 1.0/5

RobinFWarwick Couples - Opinia zatwierdzona w TripAdvisor

Room wasn't ready at 2.30pm, manager somehow found another room, no welcome gift, not a bottle of water and ridiculously expensive

Dear RobinFWarwick, Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you faced with your room not being ready at check-in, as well as the lack of a welcome gift and complimentary water. This is not the standard we strive to maintain, and I understand how disappointing this must have been for you. I appreciate your feedback, which will help us improve our services and ensure a more pleasant experience for future guests. Thank you for your understanding, and I hope you’ll consider staying with us again for a better experience. Sincerely, Roshit Manmohan - Front Office Manager

Just Terrible

Ocena na stronie TripAdvisor 1.0/5

Russell2374 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Ok there is no getting around it, this place is an absolute dump. Embarrassing that it is part of the Accor family. Stayed the one night, thankfully, and had the worst night sleep ever. All due to the fact that the elevator sounds like it is running inside your room. Have never heard such a noise each and every time the lift was operating. Add to that terrible WiFi, an old room and an even older bathroom with someone else’s dental floss behind the door…safe to say you don’t want to stay here. To top it off, the woman who fronted the restaurant for breakfast was incredibly rude and basically scolded me for not telling her I was an Accor Plus member before she printed off the bill. Ended up going elsewhere for breakfast. Plenty of better options in Brisbane. To think they charge over $300 a night to stay here is borderline criminal.

Dear Russell2374, I am truly sorry to hear about your recent experience and the issues you encountered during your stay. We deeply regret that the elevator noise, room condition, and the service at breakfast fell far short of your expectations. Please be assured that your concerns about cleanliness and WiFi, as well as the service you received at breakfast, will be addressed with the relevant teams. Thank you for your feedback, as it helps us identify areas for improvement. We hope you might give us another chance in the future. Sincerely, Roshit Manmohan - Front Office Manager

Never stay at Accor

Ocena na stronie TripAdvisor 1.0/5

Hayden R Opinia zatwierdzona w TripAdvisor

Despite being 9 nights from Gold status, I will never stay at an Accor venue again. I paid $100 for 6pm late checkout. At 7am, the manager and an employee knocked on my door - I had accidentally triggered the smoke alarm by using my vape, with a $300 smoking fee. That's all good, my fault, but I don't like the way the manager handled the situation - the 3rd word out of his mouth was "police". I said, OK, I will be down soon to pay the fee. Before I got a chance to get to the lobby, the manager was back at my door evicting me. This was at 7am. The windows are bolted shut and cannot be opened. I was fully co-operative and packed up all my bags and went to the lobby. The staff were holding me hostage for a $300 smoking fee - which is ridiculous, as there is no smoke in a vape. The only by-product of a vape is steam. They were going to close the room for 24 hours to clean my vape steam using a... steam cleaner? The manager also insisted I never paid for a late checkout. We lost our wallet and the manager would not allow us to return to the room to retrieve it. Once we hit the NSW-QLD border, we got a call from the hotel saying the wallet had been found. But the manager insisted on charging $10 postage to return the wallet. Something that was entirely his fault, to a status member. I hope, for the sake of humanity, the customers, and the poor staff that work under him, that that manager loses his job and never works in the hospitality industry again.

Dear haydenr487, I am very sorry to hear of the experience you encountered during your recent stay. It is concerning to hear that you felt uncomfortable and felt that your cooperation was not acknowledged. This is not the standard of service we strive to provide, and I will ensure that your comments are shared with our management team for review. I appreciate your loyalty as a member, and I hope you will reconsider and give us another chance in the future. Thank you for leaving your feedback. Sincerely, Roshit Manmohan - Front Office Manager

My go-to Brisbane hotel

Ocena na stronie TripAdvisor 4.0/5

RayJanet2008 Solo travel - Opinia zatwierdzona w TripAdvisor

This lovely hotel is minutes from the railway station and right beside King George Square; it has a restaurant and bar, a pool and a gym area, the rooms are spacious and clean, the staff are friendly and professional.

Dear RayJanet2008, Thank you for making us your go-to hotel in Brisbane and for sharing such positive feedback. We're thrilled to hear you enjoy our central location, spacious rooms, and friendly staff. We look forward to welcoming you back again soon! Sincerely, Roshit Manmohan Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 589 Liczba opinii 9.2/10 Lokalizacja
  • 2 620 Liczba opinii 5.1/10 Pokój
  • 2 067 Liczba opinii 7.8/10 Obsługa
  • 90 Liczba opinii 5.1/10 Internet
  • 1 064 Liczba opinii 4.4/10 Czystość
  • 1 014 Liczba opinii 4.4/10 Komfort
  • 616 Liczba opinii 4/10 Udogodnienia
  • 556 Liczba opinii 5/10 Dobra oferta cenowa

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Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.