Mercure Brisbane King George Square 4 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 4 231

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Mercure Brisbane King George Square - Image 4
Corner Ann and Roma Streets, 4000 BRISBANE, Australia

Opis

O hotelu

Goście hotelu Mercure Brisbane King George Square mogą korzystać z udogodnień w sąsiednim 5-gwiazdkowym hotelu Pullman Brisbane King George Square: siłowni, Bistro Allure i baru KG.

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Lokalizacja hotelu

Mercure Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

Pozycja GPS:-27.4683, 153.02308

Telefon
Faks +61 7 3229 9618

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  3.9/5  Liczba opinii: 4 231

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 420

Good hotel

Ocena na stronie TripAdvisor 4.0/5

Bex F Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Had a conference at the Pullman and this hotel is on the same complex and a bit better price. Clean room and nice housekeeping. But old and run down but I new that when I booked and did t mind as location and price were more important Comfy bed Clean sheets

Dear Bex F, Thank you for sharing your feedback. It's great to hear that you found the location convenient for your conference and appreciated the clean room, comfortable bed, and nice housekeeping. We understand the hotel’s age and condition may not match newer properties, but we’re glad the value and location met your needs. Your positive remarks about cleanliness and comfort are much appreciated. We hope to welcome you back in the future for another pleasant stay. Sincerely, Roshit Manmohan - Front Office Manager

Great location, receptionist has attitude.

Ocena na stronie TripAdvisor 2.0/5

Kass1980 Opinia zatwierdzona w TripAdvisor

Great location, stayed for 2 nights, room was spacious. When I arrived there wasn’t any signage on parking, so I parked directly at the hotel car park, then had to carry my suit case up flight of stairs. The receptionist was rude and it felt rushed nor did she bother to tell me about the internet login details which meant I was late to a teams meeting. Would I stay here again? Probably not, I think attitude of staff members should be addressed. The only staff who were efficient was probably the concierge.

Dear Kass1980, Thank you for sharing your experience. We're glad to hear that you found the location convenient and the room spacious. However, we sincerely apologize for the lack of parking signage and the inconvenience this caused, as well as for the unhelpful attitude from our team member. This is certainly not the standard of service we strive to provide, and we will address this with the team to ensure a more welcoming and informative experience in the future. We appreciate your feedback and hope to have the opportunity to welcome you again for a much more pleasant stay. Sincerely, Roshit Manmohan - Front Office Manager

Regrettable stay

Ocena na stronie TripAdvisor 1.0/5

RobinFWarwick Couples - Opinia zatwierdzona w TripAdvisor

Room wasn't ready at 2.30pm, manager somehow found another room, no welcome gift, not a bottle of water and ridiculously expensive

Dear RobinFWarwick, Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you faced with your room not being ready at check-in, as well as the lack of a welcome gift and complimentary water. This is not the standard we strive to maintain, and I understand how disappointing this must have been for you. I appreciate your feedback, which will help us improve our services and ensure a more pleasant experience for future guests. Thank you for your understanding, and I hope you’ll consider staying with us again for a better experience. Sincerely, Roshit Manmohan - Front Office Manager

Deserves a good review.

Ocena na stronie TripAdvisor 4.0/5

HAKish01 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Don’t always believe the reviews. I have just finished up a 2-night stay for work. And have to admit, after reading the latest reviews before I arrived, was trying to get shifted to another hotel. BUT, service was attentive and polite at all times, check in seamless, room adequate for the hotel’s age, bed extremely comfortable, clean, and provided everything I needed. Location is brilliant. Is it tired looking in certain parts compared to a brand new equivalent? Sure. But aren’t we all? Great value.

Dear HAKish01, Thank you for taking the time to share your positive experience! We’re thrilled to hear that you enjoyed your two-night stay and found our service attentive and polite. It’s great to know that you found the bed comfortable and the room met your needs. We appreciate your understanding regarding the hotel’s age and your recognition of its value and fantastic location. Your feedback is invaluable to us, and we hope to welcome you back soon for another great stay! Sincerely, Roshit Manmohan - Front Office Manager

Just Terrible

Ocena na stronie TripAdvisor 1.0/5

Russell2374 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Ok there is no getting around it, this place is an absolute dump. Embarrassing that it is part of the Accor family. Stayed the one night, thankfully, and had the worst night sleep ever. All due to the fact that the elevator sounds like it is running inside your room. Have never heard such a noise each and every time the lift was operating. Add to that terrible WiFi, an old room and an even older bathroom with someone else’s dental floss behind the door…safe to say you don’t want to stay here. To top it off, the woman who fronted the restaurant for breakfast was incredibly rude and basically scolded me for not telling her I was an Accor Plus member before she printed off the bill. Ended up going elsewhere for breakfast. Plenty of better options in Brisbane. To think they charge over $300 a night to stay here is borderline criminal.

Dear Russell2374, I am truly sorry to hear about your recent experience and the issues you encountered during your stay. We deeply regret that the elevator noise, room condition, and the service at breakfast fell far short of your expectations. Please be assured that your concerns about cleanliness and WiFi, as well as the service you received at breakfast, will be addressed with the relevant teams. Thank you for your feedback, as it helps us identify areas for improvement. We hope you might give us another chance in the future. Sincerely, Roshit Manmohan - Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 584 Liczba opinii 9.2/10 Lokalizacja
  • 2 577 Liczba opinii 5/10 Pokój
  • 2 028 Liczba opinii 7.8/10 Obsługa
  • 81 Liczba opinii 4.9/10 Internet
  • 1 048 Liczba opinii 4.4/10 Czystość
  • 1 013 Liczba opinii 4.4/10 Komfort
  • 625 Liczba opinii 3.6/10 Udogodnienia
  • 537 Liczba opinii 5.3/10 Dobra oferta cenowa

Zarządzane przez Trustyou

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