Mercure Brisbane King George Square 4 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 4 070

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Mercure Brisbane King George Square - Image 1
Mercure Brisbane King George Square - Image 2
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Mercure Brisbane King George Square - Image 4
Corner Ann and Roma Streets, 4000 BRISBANE, Australia

Opis

O hotelu

Goście hotelu Mercure Brisbane King George Square mogą korzystać z udogodnień w sąsiednim 5-gwiazdkowym hotelu Pullman Brisbane King George Square: siłowni, Bistro Allure i baru KG.

Nasze pokoje

Zarezerwuj ten hotel

Lokalizacja hotelu

Mercure Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

Pozycja GPS:-27.4683, 153.02308

Telefon
Faks +61 7 3229 9618

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.9/5  Liczba opinii: 4 070

Ocena TripAdvisor  3.8/5  Liczba opinii: 1 429

not the best experience

Ocena na stronie TripAdvisor 2.0/5

Cherie B Opinia zatwierdzona w TripAdvisor

Dear Cherie, Thank you for taking the time to share your feedback. While we are pleased to hear that you enjoyed the buffet breakfast and our café restaurant, and that these aspects of your stay stood out, we are truly sorry to learn of the multiple issues you encountered during your visit. I sincerely apologize that the toilet in your room continued to run throughout your stay, despite your efforts in reporting it each day. This should have been resolved promptly, and I understand how frustrating it must have been. I am also sorry for the inconvenience with the air conditioning, and that the arrangements for accommodating an additional guest were not as expected, ultimately requiring you to book a second room. These are not the standards we aim to provide, and your feedback has been shared with the relevant teams to ensure improvements are made. We truly value your comments and hope we’ll have the opportunity to welcome you back for a much more seamless and comfortable stay in the future. Sincerely, Cecile Pellegrino - Guest Relation Manager

Would not stay again. Room was damp and TV did not work.

Ocena na stronie TripAdvisor 1.0/5

GrantM254 Opinia zatwierdzona w TripAdvisor

Dear Grant, Thank you for taking the time to share your experience. I am truly sorry to hear that your stay with us fell so far below expectations, particularly as you were here for multiple nights and entrusted us with your comfort and wellbeing. I sincerely apologize that a room change was not available right away and that your request for a refund was not accommodated at the time. I completely understand how distressing and frustrating this must have been, especially when traveling and expecting a safe, comfortable environment. I am also sorry to hear that the second room still did not meet expectations, and that the issue with the TV persisted. These are concerns we are urgently addressing with our maintenance and housekeeping teams. Finally, I regret that you were not informed in advance about the road closures due to the event in the area. This lack of communication caused unnecessary stress and inconvenience at a critical time, and we are reviewing our procedures to ensure guests are properly notified in future situations like this. We truly appreciate your feedback, and on behalf of the entire team, I sincerely apologize for the impact this stay had on your trip. I hope we can have the opportunity to restore your faith in us should you choose to return in the future. Sincerely, Cecile Pellegrino - Guest Relation Manager

An absolute disgrace

Ocena na stronie TripAdvisor 1.0/5

Melissa M Opinia zatwierdzona w TripAdvisor

Dear Melstravels2711, Thank you for taking the time to share your experience, and I want to begin by sincerely apologizing for the many issues you encountered during your stay. What you have described falls far below the standard we expect from our team, and I can only imagine how disappointing and stressful this must have been from start to finish. From the long wait for service, the room and billing issues, to the hygiene concern you witnessed, we take each of these matters extremely seriously. I also deeply regret the delay in resolving the overcharge and can understand your frustration, especially having followed up for over two weeks. This should have been addressed much more promptly. Please know that your concerns have been escalated to both our senior management and relevant department heads for immediate review and follow-up. Someone from our team will be reaching out to you directly to assist in resolving the outstanding charges. While we can’t change what’s happened, we are committed to learning from your feedback and making the necessary improvements. Thank you again for bringing these issues to our attention. Sincerely, Cecile Pellegrino - Guest Relation Manager

Unpleasant hotel visit.

Ocena na stronie TripAdvisor 1.0/5

janelleb488 Couples - Opinia zatwierdzona w TripAdvisor

Dear Janelle B, Thank you for your feedback. I sincerely apologize for the frustrations you experienced during your stay. We take your comments about the check-in process, room readiness, and maintenance issues seriously, and I will be addressing these matters with the team to ensure we improve our service and avoid similar situations in the future. I also regret that the check-out process did not meet expectations, and I apologize for the inconvenience with parking charges. Please know that your experience is not the standard we aim for, and I hope we can have the opportunity to welcome you back under better circumstances. Sincerely, Roshit Manmohan - Front Office Manager

Does not meet the minimum standards

Ocena na stronie TripAdvisor 1.0/5

Go801945 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Dear Go801945, Thank you for taking the time to share your feedback. I am truly sorry that your stay did not meet your expectations, and I apologize for the issues you encountered with the bathroom, air conditioning, and overall room condition. We strive to provide clean, comfortable, and well-maintained accommodations, and your experience highlights areas where we need to improve. Please know that I will be addressing these concerns with the team to ensure future improvements. We appreciate your honest feedback and hope to have the opportunity to welcome you again in the future. Sincerely, Roshit Manmohan - Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 593 Liczba opinii 9.1/10 Lokalizacja
  • 2 534 Liczba opinii 4.9/10 Pokój
  • 1 999 Liczba opinii 7.6/10 Obsługa
  • 44 Liczba opinii 6/10 Internet
  • 998 Liczba opinii 4.3/10 Czystość
  • 985 Liczba opinii 4.6/10 Komfort
  • 612 Liczba opinii 3.8/10 Udogodnienia
  • 571 Liczba opinii 3.9/10 Klimat

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Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.