Novotel Brisbane South Bank 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 5 050

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Opis

O hotelu

  • Zapewniamy różne opcje zakwaterowania: dla osób podróżujących służbowo, duetów i rodzin.

  • The hotel features easy laneway access to the convention centre.

  • Mamy pokoje, które zapewniają wygodę osobom poruszającym się na wózkach inwalidzkich.

  • Każdy apartament typu junior ma osobny salon i sypialnię z widokiem na przedmieścia Brisbane.

  • On-site car parking $35 per car per 24 hours, subject to availability upon arrival

Nasze pokoje

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Lokalizacja hotelu

Novotel Brisbane South Bank

38 Cordelia St
4101 SOUTH BRISBANE
Australia

Pozycja GPS:-27.47748, 153.01734

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

SPICE CENTRAL KITCHEN & BAR

Journey with the accomplished team to explore the great food markets of the world. Our bright space and lush backdrop surrounds the central show kitchen, where polished techniques infused with modern twists highlight distinctive herb and spice elements.

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.6/5  Liczba opinii: 5 050

Ocena TripAdvisor  4.5/5  Liczba opinii: 757

Certyfikat Doskonałości 2023

Camp stretcher in South Bank and bad customer service.

Ocena na stronie TripAdvisor 1.0/5

James L Opinia zatwierdzona w TripAdvisor

When we arrived in our room we noticed mould in the bathroom and showers. Unfortunately it didn’t end there. I then noticed while laying on my twin share queen bed, lots of ants crawling around. They were also running up the wall and window. When we contacted front of house they had no decent solutions or compensation. Only trying to offer me a free drink and a single bed camp stretcher in another room. This is disgusting service and the fact of offering no financial compensation or another room that we booked they could only offer a camp stretcher bed. This is not the type of thing you would expect at a 4.5 hotel, I would be treated better at a backpackers. I do not recommend this place at all. Find a 3 star with good reviews.

Thank you Samantha (Group Reservations Co-ordinator)

Ocena na stronie TripAdvisor 5.0/5

Alison G Opinia zatwierdzona w TripAdvisor

I want to thank Samantha for providing outstanding service during my reservation process at Novotel Brisbane South Bank. She was incredibly efficient, friendly and a pleasure to work with. Samantha was accommodating to my needs and ensured everything was perfectly arranged. Her prompt and helpful responses were greatly appreciated. Thank you for making my experience so smooth and enjoyable!

Dear M271PXalisong, thank you so much for your great review! We're happy to know that you had a smooth and pleasant experience when (booking and) staying with us. I forwarded your comments to Samantha and the rest of the team, and we're all looking forward to welcoming you back in the future. Kind regards. Leticia, Digital Marketing Manager.

Great conference location

Ocena na stronie TripAdvisor 5.0/5

Kim T Opinia zatwierdzona w TripAdvisor

We were delighted with the event planning assistance, delegate meals, room and facilities Novotel South Brisbane has. With the added benefit of being close to our offices it really helped make our event a pleasure to attend. Thank you, Novotel team.

Dear kimtJ2632AH, thank you so much for your glowing review! We're thrilled to know that you had a seamless event with us! I'll make sure to forward your comments to our Events team and we're all looking forward to welcoming you back soon. Kind regards. Leticia, Digital Marketing Manager.

Poor service, mediocre room and challenging Gym

Ocena na stronie TripAdvisor 1.0/5

EricJ123 Opinia zatwierdzona w TripAdvisor

Terrible service, at check in the hotel insisted a billing me fully in advance. I was told that as I had booked via a booking engine my silver status had no value. The corridor walls to room were bashed. There were also no hangers in room no glasses. It took 35 minutes to get out coffee at breakfast - we cancelled the next 3 days of breakfast (the hotel did issue a refund) The gym's condition was more than disappointing, 3 out of the 4 bikes had parts missing or were broken. The steps of the elliptical trainer were filthy my shoes stuck to the steps. Told reception they did nothing. Day 2 the dirty towels were left on the floor and the dirty glasses still in room. It took 30 min to get towels, we were told they were very busy. Day 3 the dirty glasses from the past few days were still in the room. Not worth the cost.

Dear Eric, thank you so much for taking the time to review us. First of all, we would like to apologise for any inconvenience you experienced during your stay with us. We tried to contact you to discuss the issues raised, however, we were unsuccessful. So we kindly ask you to reach us at ha0x0@accor.com or 07 3295 4100 at your earliest convenience. We are looking forward to hearing from you. Kind regards. Leticia, Digital Marketing Manager.

Amazing stay, wonderful staff. Would stay again but not on the lower corner room which was very loud

Ocena na stronie TripAdvisor 4.0/5

shiraleeana Opinia zatwierdzona w TripAdvisor

The three of us stayed at Novotel for 3 nights for a mix of work and fun. We chose the location because it was close to the work thing – but it turns out it was a great location which was right behind the convention centre, 10 minutes walk to the arts precinct and 5 minutes out to the river. We were also close to some good cafes, pizza, and other restaurants. It was all we ever needed. The only time we ventured out of South Bank and to the CBD was for some more ethnic cuisines. The hotel seems really new and everything is super clean. We stayed in the Junior Suite that has a separate bedroom. Everything was well maintained, pretty high quality, including the rollaway bed. There's a Nespresso and good selection of tea. I didn't care for the overly perfumed body wash / etc – really should have BYOed. There's also a lovely outdoor pool with deck chairs and towels (which we used) and a gym too. There's a huge restaurant, but we didn't go there – although we did do breakfast a la carte to the room. The front desk is always being taken care of by two people, it seems – always a friendly face to help! Reception was always considerate and quick the couple of times I called, and the couple of times I had extra requests – thank you, team! They also helped post out something we left in the room – amazing. The bad stuff? Just one major and one minor thing. The minor thing was that breakfast is only buffet. You can do room service breakfast a la carte, but you need to put in your order the night before – a little too much forward thinking when on holiday haha! The major thing was that we were in the corner room on level 2 of the north west corner (I think) and it was very loud. The aircon duct / switch room outside hums constantly. We were lucky to be very tired the entire time, but the noise might catch some people out. Management –– I might consider double glazing those lower rooms in that corner.

Hi there, thank you so much for reviewing us! We're glad to know that you enjoyed the overall experience when staying with us. We also would like to apologise for any inconvenience you experienced during your stay. In order to improve our services, I've forwarded your comments to our Maintenance Manager to review and address your comments regarding the aircon. If you like to add any further comments, please reach us at ha0x0@accor.com or 07 3295 4100. Kind regards. Leticia, Digital Marketing Manager.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 2 689 Liczba opinii 9/10 Obsługa
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