Mantra Midtown 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 504

Mantra Midtown - Image 1
Mantra Midtown - Image 2
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127 Charlotte Street, 4000 Brisbane, Australia

Opis

O hotelu

  • Lokalizacja w centrum miasta

  • Przestronne, oddzielne apartamenty

  • W odległości krótkiego spaceru od restauracji i sklepów

  • Bezpieczny parking kryty oferowany za opłatą dogodnie usytuowany na terenie hotelu

Nasze pokoje

Studio

Pokój typu studio

  • 2 os. maks.
  • 33 m² / 355 sq ft
  • Pościel 1 x Łóżko queen-size
  • Zalety obiektu: Balkon

Lokalizacja hotelu

Mantra Midtown

127 Charlotte Street
4000 Brisbane
Australia

Pozycja GPS:-27.470804, 153.027722

Telefon
Faks +61 7 3177 1012

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Całkowity zakaz palenia na terenie całego obiektu

Basen

Nie ma nic lepszego niż chwila odpoczynku w saunie lub ochłodzenie się w odkrytym basenie. Na V piętrze, od 07:00 do 21:00.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 504

Ocena TripAdvisor  4.1/5  Liczba opinii: 1 972

Very disappointing stay – not up to Accor standards

Ocena na stronie TripAdvisor 1.0/5

Kate N Opinia zatwierdzona w TripAdvisor

We booked to stay at Mantra Midtown Brisbane during a stop over in December as we were travelling with our daughter and specifically wanted an apartment so she could have her own space that was central CBD. We also chose this property because we regularly stay at Accor hotels and have always had positive experiences — unfortunately, this stay fell well below expectations. The foyer was dark and uninviting, though I will say the reception staff on arrival were friendly and helpful, however, when we entered our allocated two-bedroom apartment we were genuinely taken aback by how unpleasant it was. The entire apartment had only three very small windows, resulting in little to no natural light or fresh air, the walls had visible marks and streaks running down them, the floor was sticky, and the TV cabinet was chipped and dirty, the tiny balcony was filthy, with cigarette ash and sticky drink residue still on the table. The lounge was a weathered black two-seater that didn’t even accommodate the three of us comfortably. Overall, the apartment felt dirty, uninviting, and nothing like what was advertised — especially for $275 per night excluding parking. We politely raised our concerns with reception, and the staff member, who was a fill-in staff member from another property, was clearly shocked by the condition described, she kindly changed our room and allowed us to inspect the replacement first, which we appreciated. The second apartment was much better at first glance — cleaner, with natural light, larger doors that opened to a large open balcony and a lounge that seated all three of us. However, there were still major issues: no natural light in the bathrooms, a very cramped ensuite that my husband and I could barely fit into together, and the main bedroom had a double bed, not the queen bed advertised, with a mattress that was extremely uncomfortable, resulting in very little sleep. The following day we decided to change hotels, after comparing options, we found a 1 bedroom suite at a luxury hotel with far superior service, amenities, and comfort for not much more than what we were paying here. I called reception at 1:52pm to discuss our options for checking out early, I wasn't expecting too much from the call but hoped there was a chance to recoup at least some of the charges or even have our parking covered, unfortunately, the staff member I spoke with was rude and dismissive, showed no interest in our feedback, and offered no attempt to assist. I was told, “You can leave whenever you want, but you’ll be charged the full night because it’s 2pm.” When I pointed out it wasn’t yet 2pm, she replied that it “would be after 2pm by the time you officially check out and return the keys.” Exhausted after several long travel days and very little sleep, we gave up and moved on, absorbing the cost of the second night. Had the receptionist shown even a small amount of care or willingness to work with us, this experience may not have left such a sour taste. Overall, this stay was extremely disappointing and well below the standard we expect from an Accor-branded property. Unfortunately, this experience has also left us feeling wary about booking with Accor again, which is something we never expected to say given our previous positive experiences. We would not return to, or recommend, Mantra Midtown Brisbane based on this stay.

Dear Kate, Thank you for taking the time to tell us about your experience at the Mantra Midtown Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra Midtown Reception

Does the job, good location, competitive price

Ocena na stronie TripAdvisor 4.0/5

Gerry_W_Reisenberger Opinia zatwierdzona w TripAdvisor

Overall good experience, good sleep quality. This is a no nonsense stay but the apartment/room is spacious, the price is competitive and everything is clean and working. Only downside is/was the actual rooms do not resemble the pictures on the website/booking page at all - the website displays bright and white decorated rooms. The apartment I stayed in was a bit dark and gloomy, with dark green and brown decoration rather then white/red and black as on the pictures... With limited natural light coming in, it all feels a bit dark.

Dear Gerry, Thank you for your review. I am glad to hear that you enjoyed your stay with us. Your feedback about the website photo's is appreciated and will be passed along so that we can improve on our service. We hope to see you again soon. Sincerely, Dana, Front Office Supervisor

Mantra Midtown's Unbeatable Location!

Ocena na stronie TripAdvisor 5.0/5

Daniel A Opinia zatwierdzona w TripAdvisor

Concierge was professional, checking in and out was seamless. The building itself was clean, well-kept and it's evident that money is being spent. New carpets in the room and a few lovely little touches that felt very personal. No noisy neighbours, which by looks attracted the more business type individuals, professional guests. Bed was very comfy. At night the city skyline view from the apartment was great! The pool was clean, and the areas were tidy. We also saw staff doing their cleaning rounds at various locations. No space was crowded and were lucky to bump into another guest using the amenities. We were the only people using the pool, which was heated. Charlotte Streets' location itself is truly unmatched, on your doorstep there are restaurants, coffee shops, wine bars and convenient store. Should you venture further you are only 1 or 2 minute’s walk from Queen Street, but chances are you'll be distracted from all the other restaurants and shops on route. Botanical Gardens, Queens Wharf, South Bank and Story Bridge is an enjoyable walk away. Being central to everything is just brilliant. The city doesn't switch off and is a real pleasure to experience. Thank you to Mantra Midtown.

Dear Daniel, Thank you for your review. I am so glad to hear that you enjoyed your stay with us. It is so encouraging to receive such a positive review. Your comments will be passed along to the whole team. We hope to see you again soon. Sincerely, Dana, Front Office Supervisor

Wonderful

Ocena na stronie TripAdvisor 5.0/5

Braston68 Opinia zatwierdzona w TripAdvisor

Perfectly clean, perfect layout, super comfy bed and excellent Pillows, excellent washer and dryer and dishwasher, lovely balcony, large wardrobe space, lots of storage space, perfect location so close to everything, very friendly and helpful staff, requested a late checkout which was granted. The shower pressure is not terrific but that is the only constructive comment to make. Fantastic stay 👏

Thank you for your review. I am glad to hear that you enjoyed your stay with us and our apartments suited your needs. We hope to see you again soon. Sincerely, Dana, Front Office Supervisor

Filthy and outdated

Ocena na stronie TripAdvisor 1.0/5

642aymericb Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Stayed there for business. Hotel is well located but absolutely filthy with I am guessing close to zero maintenance done over the years. Rotting and mouldy food between couch cushions, un vaccines carpet, stained carpet. Food spalter in microwave, cracks in bathroom Sink, Downlight not working in kitchen and worst of all… cigarette smell (unsure if from room or connected air conditioning). Bed and mattress was old and sinking in middle. Clear lack of basic cleaning and maintenance.

Thank you for taking the time to leave a review. I am sorry to hear about your experience with us at Mantra Midtown. Your feedback is important and will be passed along to the relevant departments so that we can improve on our service in the future. Sincerely, Anoet Stallbom, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 210 Liczba opinii 9.6/10 Lokalizacja
  • 310 Liczba opinii 6/10 Pokój
  • 229 Liczba opinii 8.2/10 Obsługa
  • 13 Liczba opinii 1.9/10 Internet
  • 132 Liczba opinii 4.6/10 Czystość
  • 119 Liczba opinii 5.5/10 Komfort
  • 87 Liczba opinii 4.7/10 Udogodnienia
  • 22 Liczba opinii 2.7/10 Jedzenie

Zarządzane przez Trustyou

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