Pullman Brisbane King George Square 5 gwiazdki

Ocena klientów (Ocena ALL) 3.7/5 Liczba opinii: 3 735

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Corner Ann and Roma Streets, 4000 BRISBANE, Australia

Opis

O hotelu

Goście hotelu Pullman Brisbane King George Square mogą korzystać m.in. z siłowni z panoramą Brisbane, kawiarni, baru i restauracji oraz przestrzeni konferencyjnej dla 750 osób.

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Lokalizacja hotelu

Pullman Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

Pozycja GPS:-27.468323, 153.023248

Telefon
Faks +61 7 3229 9618

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  3.7/5  Liczba opinii: 3 735

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 506

Brisbane is better than this

Ocena na stronie TripAdvisor 2.0/5

doc-baerfuss Opinia zatwierdzona w TripAdvisor

Glamorous reception with mediocre reception skills. No bar except a limited evening bar on top floor. Rarely busy. Breakfast was good and friendly but overstaffed. This can’t really be classed as five star. We were upgraded as Accor members to a room with dirty windows, dated furnishings, including a chair which had been shredded by a cat or a possum! You had to get out of bed to turn the light off since there were no bedside switches or bedside lamps! Five star? I don’t think so!

Shabby . 3 star place . Don’t ge hooked by the online pics

Ocena na stronie TripAdvisor 1.0/5

George O Opinia zatwierdzona w TripAdvisor

It advertises as a 5 star hotel. For UK people it is a Prenier Inn with a small swimming pool and better breakfast. Our room advertised as having bathrobes , slippers etc . None of them in the room . Surprisingly there was no bed side lighting on room 565 . We are silver Accor members and we should receive complimentary bottled water . Of course it wasn’t there The windows were filthy. The whole room shabby and out of date . It is to be avoided . This place is not cared for , apart from reception and is obviously badly managed

Horrible Stay at Pullman Hotel - Constant Issues and No Help from Staff

Ocena na stronie TripAdvisor 1.0/5

CheiThaiM Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I’ve been staying at the Pullman Hotel for a week now, with another week to go, and this experience has been nothing but a headache. I’ve been dealing with problem after problem, with little to no help from the hotel staff. On my first night, I was kept awake by loud drilling noises outside my room. When I called the front desk, hoping for a solution, they couldn’t offer anything to address the noise. Eventually, they “resolved” it by downgrading me to a smaller room on a lower floor—not ideal, but I accepted it just to get some rest. Then the air conditioning in this new room didn’t work, leaving the room unbearably hot. I called reception multiple times over the next two days to get some help, but I kept getting told that maintenance would come “soon” or that there were no other rooms available. I had to call repeatedly each day just to get the basics addressed. The situation became so uncomfortable that only after I was completely fed up did they move me to yet another room where, thankfully, the air conditioning was working. But the issues didn’t end there. In this latest room, the TV is broken, and there has a severe water leak from the toilet area, creating a pool on the floor. It’s not just a minor leak; it feels like the ceiling or pipes are going to burst at any moment. Once again, I went back to reception to report this, but the response has been disinterested at best. I’m genuinely tired of having to call, explain, and beg for help at every turn. All I want is a quiet, clean, comfortable room where I can actually sleep and relax. I expected so much better from Pullman, but this stay has been a nightmare. Until they address these serious issues and improve their customer service, I can’t recommend this hotel to anyone. FYI I am still in the leaking room now for another week.

Dear CheiThai M, Thank you for taking the time to share your detailed experience, and I sincerely apologize for the multiple challenges you have faced during your stay. The issues you’ve described are far from the standard we aim to provide, especially for a valued guest like yourself. Please rest assured that your comments will be reviewed with our maintenance and front office teams to address these persistent issues and reinforce the urgency and care required in handling guest concerns. Your comfort and satisfaction should always be our priority, and I regret that we did not meet these expectations. We hope we have resolved your remaining concerns to make your stay more comfortable with what we have offered you in our recent discussions. Thank you again for your patience, and we look forward to the opportunity to provide a better experience in the future. Sincerely, Roshit Manmohan - Front Office Manager

Great location

Ocena na stronie TripAdvisor 5.0/5

Cindy B Opinia zatwierdzona w TripAdvisor

It is very common for Accor Gold members to get room upgrades, but I have never experienced booking a 4-star Mercure Hotel and being upgraded to a 5-star Pullman Hotel!! Although I knew that they were part of the same Accor group and that the two hotels shared some facilities (restaurants, gyms, and swimming pools), when I made the reservation, I thought I would just book the cheap Mercure small basic room. I didn’t expect that I was being upgrade to the Pullman hotel. The room is clean and spacious, but is definitely not 5-star luxury hotel! The corner of the room is a bit dark! The view from the room is OK, the bathtub is quite big for a small person like me, and it's not crowded when I had a bath with my son. The breakfast dining area has many windows so it looks bright. The service staff are very friendly. The swimming pool is on the top floor, although it is not big. The biggest advantage of these two hotels is that they are located in the Brisbane CBD, so it is quite convenient to go sightseeing or shopping.

Dear 613cindyc, Thank you for sharing your experience. We're pleased to hear that you enjoyed the location, friendly service, and the comfort of the room. We appreciate your understanding regarding the room upgrade. We’ll take note of your comments about the lighting and size of the bathtub for future improvements. We're glad to know the central location made it convenient for you to explore Brisbane. We hope to welcome you back and provide an even better stay next time. Sincerely, Roshit Manmohan - Front Office Manager

Worst Hotel I’ve ever Stayed

Ocena na stronie TripAdvisor 1.0/5

irishmum98 Opinia zatwierdzona w TripAdvisor

This hotel can not and should not in my opinion !!!! Refer to itself as a 5 Star Hotel we have stayed in better budget motels !!!! Disgraceful we arrived to the hotel the night before our wedding we pulled in to the front entrance only to be completely ignored by so called concierge who stood at the door and completely ignored us watched me struggle with a heavy case wedding dress etc while my partner tried to check us in I went back for the last suit case and the guy rushed to a taxi to help a young woman with a small suitcase mmmmm maybe just like cute girls with false eyelashes !!!! we had to ask can we borrow a trolly to move our luggage reception “yea over there “ Then told leave your car out side drop key of to concierge my partner got yelled at by a grumpy old man at the concierge desk we were told to leave the car were it was parked were they could clearly see were it was parked !!!!!! Blocking a fire exit which we told them yea yea it’s ok again we tried to drop key off no it’s ok !!!! CHECK OUT THE HAND WRITTEN NOTE THST WSS LEFT ON THE WINDSCREEN OF OUR CAR !!!!!! YOU KIDDING ME DO NOT WASTE YOUR TIME HERE !!! We have much better hotels in Brisbane shame on you and one last thing get your lifts working and give your guests keys that work we met 3 couples who had 4 attempts to get into their room which was dirty !!! Get a grip tidy up AND BTW THANK GOD I NEVER CHOSE YOU GOR MY WEDDING VENUE Embarrassing

Dear irishmum98, Thank you for sharing your feedback. We deeply regret that your experience was so disappointing, especially during such an important time as the night before your wedding. We sincerely apologize for the lack of service you received, particularly at check-in and with our concierge staff. The issues you’ve raised regarding luggage handling, parking, and overall guest service are unacceptable and not reflective of the standards we strive to maintain. Your comments about elevator functionality have been noted, and we are addressing these matters with our team immediately. We will ensure that these concerns are addressed to improve the guest experience moving forward. Please be assured that we take this feedback seriously, and we are committed to making the necessary changes to ensure no other guest has a similar experience. Sincerely, Roshit Manmohan - Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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