Pullman Brisbane King George Square 5 gwiazdki

Ocena klientów (Ocena ALL) 3.7/5 Liczba opinii: 3 728

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Corner Ann and Roma Streets, 4000 BRISBANE, Australia

Opis

O hotelu

Goście hotelu Pullman Brisbane King George Square mogą korzystać m.in. z siłowni z panoramą Brisbane, kawiarni, baru i restauracji oraz przestrzeni konferencyjnej dla 750 osób.

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Lokalizacja hotelu

Pullman Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

Pozycja GPS:-27.468323, 153.023248

Telefon
Faks +61 7 3229 9618

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

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Ocena ALL  3.7/5  Liczba opinii: 3 728

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 507

Decent but not quite up to par for the price range!

Ocena na stronie TripAdvisor 3.0/5

Catherine W Opinia zatwierdzona w TripAdvisor

Stayed on a very busy Friday night in December. Check-in was a 'dogs breakfast' as the foyer was crawling with people. At approx 6.30pm, the hotel car park was full so we were turned away and had to find an alternative option. It would have been nice to know beforehand that parking is limited, as it would have been cheaper for us to grab an uber from home than park in a nearby carpark for the night! Once we eventually got our room allocated and and headed up, we found they'd given us a room with two doubles rather than the king room we had booked. Back to the Reception area for ANOTHER wait to have this rectified. Eventually had the correct room allocated. The Deluxe King Room was nicely appointed. Expected better than 'shower over bath' (not even a hand-held) in this price range but the rest of the room was very nice. Only one bedside light working. Annoying that I couldn't just call for room service, but had to order with a QR code... where's the service these days! Bed was comfy but pillows were horrid, flat and lumpy. Hubby said his were slightly better. Breakfast in Goldfinch Cafe was average. Sad that breakfast didn't include barista coffee, and we would normally order a barista coffee and pay the extra but it was a very 'self serve' experience so we just didn't bother. We normally stay at Hilton properties, but we were gifted a voucher for Accor. After a stay at this hotel, we'll be staying Hilton people.

Brisbane is better than this

Ocena na stronie TripAdvisor 2.0/5

doc-baerfuss Opinia zatwierdzona w TripAdvisor

Glamorous reception with mediocre reception skills. No bar except a limited evening bar on top floor. Rarely busy. Breakfast was good and friendly but overstaffed. This can’t really be classed as five star. We were upgraded as Accor members to a room with dirty windows, dated furnishings, including a chair which had been shredded by a cat or a possum! You had to get out of bed to turn the light off since there were no bedside switches or bedside lamps! Five star? I don’t think so!

Dear doc-baerfuss, Thank you for your feedback. I am sorry to hear that your experience did not meet your expectations, particularly in terms of room condition and the overall service. I apologize for the issues with the room. This certainly falls short of the standard we aim to provide. We also appreciate your comments regarding the reception and breakfast service, and we will ensure that these areas are reviewed and improved. I sincerely hope that you will give us another opportunity in the future to offer you a better experience. Sincerely, Roshit Manmohan Front Office Manager

Shabby . 3 star place . Don’t ge hooked by the online pics

Ocena na stronie TripAdvisor 1.0/5

George O Opinia zatwierdzona w TripAdvisor

It advertises as a 5 star hotel. For UK people it is a Prenier Inn with a small swimming pool and better breakfast. Our room advertised as having bathrobes , slippers etc . None of them in the room . Surprisingly there was no bed side lighting on room 565 . We are silver Accor members and we should receive complimentary bottled water . Of course it wasn’t there The windows were filthy. The whole room shabby and out of date . It is to be avoided . This place is not cared for , apart from reception and is obviously badly managed

Dear B8485XMgeorgeo, Thank you for sharing your feedback, and I sincerely apologize for the disappointing experience during your stay. Your concerns about the room condition, missing amenities, and lack of attention to detail are deeply concerning. As a valued Accor member, you deserve a higher standard of care and service, and it’s disappointing that we fell short. I regret that the cleanliness and upkeep of the room, including the windows, did not meet your expectations. Your feedback about the bedside lighting and overall condition of the room has been noted, and I will address these matters with our team to ensure improvements are made. Thank you for your candid feedback, which helps us understand where we need to improve. I hope we can regain your trust and provide you with a much better experience in the future. Sincerely, Roshit Manmohan Front Office Manager

Horrible Stay at Pullman Hotel - Constant Issues and No Help from Staff

Ocena na stronie TripAdvisor 1.0/5

CheiThaiM Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I’ve been staying at the Pullman Hotel for a week now, with another week to go, and this experience has been nothing but a headache. I’ve been dealing with problem after problem, with little to no help from the hotel staff. On my first night, I was kept awake by loud drilling noises outside my room. When I called the front desk, hoping for a solution, they couldn’t offer anything to address the noise. Eventually, they “resolved” it by downgrading me to a smaller room on a lower floor—not ideal, but I accepted it just to get some rest. Then the air conditioning in this new room didn’t work, leaving the room unbearably hot. I called reception multiple times over the next two days to get some help, but I kept getting told that maintenance would come “soon” or that there were no other rooms available. I had to call repeatedly each day just to get the basics addressed. The situation became so uncomfortable that only after I was completely fed up did they move me to yet another room where, thankfully, the air conditioning was working. But the issues didn’t end there. In this latest room, the TV is broken, and there has a severe water leak from the toilet area, creating a pool on the floor. It’s not just a minor leak; it feels like the ceiling or pipes are going to burst at any moment. Once again, I went back to reception to report this, but the response has been disinterested at best. I’m genuinely tired of having to call, explain, and beg for help at every turn. All I want is a quiet, clean, comfortable room where I can actually sleep and relax. I expected so much better from Pullman, but this stay has been a nightmare. Until they address these serious issues and improve their customer service, I can’t recommend this hotel to anyone. FYI I am still in the leaking room now for another week.

Dear CheiThai M, Thank you for taking the time to share your detailed experience, and I sincerely apologize for the multiple challenges you have faced during your stay. The issues you’ve described are far from the standard we aim to provide, especially for a valued guest like yourself. Please rest assured that your comments will be reviewed with our maintenance and front office teams to address these persistent issues and reinforce the urgency and care required in handling guest concerns. Your comfort and satisfaction should always be our priority, and I regret that we did not meet these expectations. We hope we have resolved your remaining concerns to make your stay more comfortable with what we have offered you in our recent discussions. Thank you again for your patience, and we look forward to the opportunity to provide a better experience in the future. Sincerely, Roshit Manmohan - Front Office Manager

Great location

Ocena na stronie TripAdvisor 5.0/5

Cindy B Opinia zatwierdzona w TripAdvisor

It is very common for Accor Gold members to get room upgrades, but I have never experienced booking a 4-star Mercure Hotel and being upgraded to a 5-star Pullman Hotel!! Although I knew that they were part of the same Accor group and that the two hotels shared some facilities (restaurants, gyms, and swimming pools), when I made the reservation, I thought I would just book the cheap Mercure small basic room. I didn’t expect that I was being upgrade to the Pullman hotel. The room is clean and spacious, but is definitely not 5-star luxury hotel! The corner of the room is a bit dark! The view from the room is OK, the bathtub is quite big for a small person like me, and it's not crowded when I had a bath with my son. The breakfast dining area has many windows so it looks bright. The service staff are very friendly. The swimming pool is on the top floor, although it is not big. The biggest advantage of these two hotels is that they are located in the Brisbane CBD, so it is quite convenient to go sightseeing or shopping.

Dear 613cindyc, Thank you for sharing your experience. We're pleased to hear that you enjoyed the location, friendly service, and the comfort of the room. We appreciate your understanding regarding the room upgrade. We’ll take note of your comments about the lighting and size of the bathtub for future improvements. We're glad to know the central location made it convenient for you to explore Brisbane. We hope to welcome you back and provide an even better stay next time. Sincerely, Roshit Manmohan - Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 612 Liczba opinii 4.4/10 Czystość
  • 520 Liczba opinii 4/10 Klimat
  • 436 Liczba opinii 3.8/10 Udogodnienia

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