The hotel lacks basic skills and basic expected service level for a five star hotel. I called the reception in weekend no response i had to go multiple times for basic questions The concierge is not as expected The buggy takes long time to arrive The beach and pool service is very slow as there is only one guy working Honestly for the value of money paid i'm really shocked The best thing was the kids club

Check-In Experience was very bad, no proper communication from the Property about the internal transportation charges. Even the Guest Relations made a pre-check-in call but did not inform about the transportation. We wasted about 2 hours of time at the Red Sea Welcome Center.

SLS team Was well hosted the made my stay enjoyable I was located in room without sea view and i did request to have one and the moved me with really wonderful view , also the made my stay comfortable and enjoyable by ensuring that i have reservations on most activities in the hotel . Food experience for me in SLS was limited due the optons wasn’t my go too but room service was epic Aljalsa experience was amazing i really enjoyed it and i would like to thanks mr .rubber for making this jalsa experience much fun and enjoyable by help me in making reservations for all my night during my stay .

Bad overall quality experience, the beach in front of our villa isn’t clean to swim at.

The price very high Not enough activities on the beach

Our experience was wonderful and excellent overall. I would suggest offering more variety in the activities and evening entertainment, as we stayed for three nights and the evening show featured the same song and performance every night. I would also suggest informing guests about the different places they can visit, such as the golf course, the marina, and Turtle Bay. We would have loved to explore these places, but unfortunately, we were not aware of them during our stay. It would also be lovely to have a gift shop where guests could purchase souvenirs to remember their visit. I would especially like to thank the team for the wonderful birthday celebration they arranged for me. It was a thoughtful gesture that made my stay even more special. We also greatly appreciated how seriously and carefully the team handled my nephew’s nut allergy. Once we informed them, they took every precaution and showed genuine care, which made us feel safe and reassured. Overall, we truly enjoyed our experience. I am very proud to have such beautiful destinations in my country, and this will definitely not be our last visit, God willing.

The whole experience of visiting The Red Sea was amazing. The hotel was a main reason for that as the staff, facilities, and our room were all exceptional. Will decently do it again in the near future.

The 1st day was full of confusion, restaurants need to be pre-booked and there was no availability until 5 days after our stay. Everything need to be booked, and we needed to spend long time having calls with the concierge for these arrangements. The remaining days with the activities, the service of the buggy, staff trying to help, ... it was lovely stay. A great refresh and escape from our busy days.

The The stay was extraordinarily comfortable and a truly magical experience. Everything was exceptionally clean, with outstanding services. What made it even more special was the reception team—especially Yazan and Muhanna—who were extremely polite, helpful, and elevated the entire experience to a whole new level.

I am writing to express my deep disappointment with our stay at SLS. We specifically chose your hotel to celebrate our sons first birthday but I wish I choose another hotel. Before our arrival, I emailed your team explaining that we were celebrating our babys first birthday and asked about arranging balloons, a cake, and a photographer – all of which I was fully prepared to pay for. Your team kindly offered a complimentary cake but did not respond to my other questions despite my follow ups (emails below for your reference). More importantly when we arrived there was absolutely no acknowledgement of the birthday and no cake. It was only after we complained two days into our stay that the promised cake was finally delivered around 10 pm when our baby was already asleep. At the point, it had unfortunately lost its entire purpose. This was only one of many disappointing experiences during our stay: • Our room floor was extremely dirty upon arrival • The room didn’t have baby crib although in the below email it states we will receive one • We asked reception to reserve a restaurant for the third night of our stay (meaning two days in advance). Despite calling twice on two difference day and being told someone would call us back to confirm, nobody ever did. We later discovered that the reservation had apparently been made from day one, yet no one communicated this to us and when we arrived to the restaurant there were many empty tables…. And when we finally arrived to the restaurant (Japenese) there was no baby chair • We were never informed about the 9:30 pm beach event or advised to make arrangement for it. We only found out by chance from a staff member at the beach. When we asked to book there was very little assistance in helping us attend it and we couldn’t • At 6 pm, we were refused beach service and told it had closed, despite reception telling us service continued until 7 pm. When I later checked directly with the restaurant I was told service end at 7 pm everyday including that day. • Throughout our stay, we repeatedly had to ask the lifeguard to call someone to serve us at the pool rather than staff proactively attending to guests and being around • Gold cart service was consistently frustrating, with waits of at least 15 mins for a journey of approximately 5 mins. We experienced better gold cart service when visiting four seasons and the edition for dinner despite not even being guests there. However, the most unacceptable experience occurred when our son developed a 39.5C fever. The nurse advised us to go immediately to the hospital to take medicine. Despite staff knowing this was an emergency involving a baby with a very high fever we waited approximately 15 mins for a gold cart simply to reach the ambulance area. We rushed to the hospital without taking his diaper bag or milk because we were told the hospital was nearby and expected to return quickly. After the hospital visit, we then discovered that apparently nobody had arranged or even considered how we would return to the resort. We had to call SLS approximately 6 times repeatedly explaining that we were at the hospital with a sick 1 year old child that had no diaper nor milk and they repeatedly asked for our room number meaning they don’t have a clue of this emergency……. The car finally arrived after more than an hour of begging for assistance. What was even more concerning is when my husband spoke to reception afterward, they seemed unaware that we had been sent to the hospital, not aware of our sons birthday, and unaware of the promised cake. This highlighted what seemed to be a complete lack of communication and coordination between the team or lack of care to the experience. We didn’t expect special or complimentary treatment. In fact I specifically asked to pay for arrangements to make this trip memorable to my family. What we expected was simply reliable service, communication, and reasonable attention to guests. I would appreciate this feedback being escalated to the appropriate senior management team as it deserves serious review of the staff and the way they work.

Enjoyed the facilities and land scape, weather was reasonably good. House keeping was very good, all resort team was welcoming and friendly. We, however, faced some negative issues. The noise at night from the Berch area was very load and could not sleep until they finished. Front desk services to relocate the chalet was anything but reasonable, and certainly was frustrating. The concierge provided wrong info about the water sports guest free sports. Had a small issue at Filia but was beautifully corrected by Xavier, so a special thanks to him. Wishing the resort and Redsea all the best

The resort not facing thr sea. I did check out but I didn’t receive the final check out receipt. I did request for cleaning my room but nobody showed up. There are shorting for Golf cars. I didn’t see even small smile from Who are working on front desk.

Unfortunately, my experience at SLS Red Sea did not meet my expectations. My luggage arrived 2 hours after I checked in. I requested to arrange my restaurant and activity reservations before my arrival, but my request was declined. By the time I arrived, almost everything was fully booked. The concierge was not proactive in helping me find a dinner reservation, even at another resort. I expected a much higher level of service from a luxury resort.

Rooms were nice, service was slow and not as welcoming. We couldn’t go to any other place off the island unless we booked the day before even though its not that busy

Dear SLS The Red Sea Management Team, I am writing regarding my family’s stay at SLS The Red Sea from July 22 to July 25, 2026. We are a family of six—two adults and four children—and our oldest child was only nine years old. We booked two rooms for three nights at a cost of approximately SAR 13,000. I would first like to emphasize that my family genuinely loved the resort and the destination. We thoroughly enjoyed the beaches, pools, restaurants, and overall atmosphere. It was difficult to persuade our children to leave the pools. We also felt safe and comfortable throughout our stay, and I was pleased to see so many young Saudi men and women working at the resort. However, our experience began with a serious room-allocation and check-in issue. We arrived at the hotel at approximately 3:00 p.m., but we were not able to access our rooms until around 6:00 p.m. The rooms initially prepared for us were separated and located far from each other. For a family traveling with four young children, with the oldest being only nine years old, it was impossible to place the children in a room located far from their parents. We required two immediately adjacent or connecting rooms, not two rooms in separate areas of the hotel. The hotel eventually accommodated us in two adjacent rooms, which we appreciated. However, this happened only after a long wait of approximately three hours from the time we arrived. When two parents book two rooms and clearly provide the number and ages of their children, placing the family in adjacent or connecting rooms should not be treated as an additional request to be resolved after arrival. For a family whose oldest child is nine, room proximity is not simply a preference; it is a basic matter of child safety and parental responsibility. At a minimum, had adjacent rooms not been available, this should have been communicated before our arrival rather than after the family reached the hotel and waited for several hours. We effectively lost a significant part of the first day of a short three-night holiday because of an issue that could have been avoided by reviewing the reservation details and allocating the rooms appropriately in advance. Unfortunately, this was not the only operational issue during our stay. We also experienced repeated delays with the golf-cart service inside the resort. On some occasions, we waited more than 30 minutes to reach a location that was only approximately a ten-minute walk away. With four children, the repeated waiting became frustrating, and we eventually began walking to most locations rather than relying on the carts. The most stressful incident occurred on our departure day. Our airport transfer had initially been recorded for the wrong time. I then paid an additional SAR 355 to amend the pickup to 1:00 p.m., based on our flight’s scheduled departure at 2:50 p.m. Despite paying the additional charge and receiving confirmation of the revised time, the vehicle did not arrive at the hotel until approximately 1:50 p.m., 50 minutes after the confirmed pickup time. The flight gate was scheduled to close at 2:30 p.m. We reached the airport at the last moment and managed to board only with considerable difficulty. What made these incidents particularly disappointing was the contrast between the quality of the resort and destination, on one hand, and the quality of some of the operational details, on the other. We genuinely loved the property, yet our stay began with a three-hour wait for rooms that were safe and appropriate for our family and ended with severe stress because of a delayed airport transfer. Including accommodation, transportation, dining, and activities, our total spending during the three-day trip was close to SAR 30,000. I do not mention this to object to the cost. I mention it because guests choosing a resort in this category and making this level of expenditure reasonably expect the fundamental parts of their stay—from room allocation and internal mobility to airport departure—to meet the same standard as the resort’s facilities and surroundings. I am writing because my family loved SLS and the Red Sea, and because I wanted our final impression to be as positive as the one created by the beaches, pools, restaurants, and atmosphere. I hope this message is received as honest feedback from a guest who would like to return, but who would not want these experiences repeated for his family or for other families. Sincerely, Dr. Mohammed S. A.

All The services is very very slowww

Fantastic

My family and I really enjoyed our stay at SLS Red Sea Resort. From the moment we arrived, the front desk team was welcoming, friendly, and very helpful. They made us feel valued throughout our stay. We loved how well-organized and comfortable our room was, and the lagoon view was absolutely stunning. The housekeeping team did an excellent job keeping our room clean, fresh, and well-maintained every day. Breakfast was one of the highlights of our stay, with a wide variety of delicious choices. The restaurant staff were attentive, welcoming, and always happy to help. There were a couple of areas that could be improved. Nobody informed us that the water activities need to be reserved in advance, so we missed the opportunity to enjoy some of them. In addition, we experienced an issue with the hot water, as it was not available for showering during part of our stay, which was inconvenient. Overall, we had a wonderful experience despite these issues, and the excellent service, beautiful surroundings, and relaxing atmosphere made our stay memorable. We would happily recommend SLS Red Sea Resort to anyone looking for a luxurious and peaceful getaway.

Everything was perfect! My wife and i enjoyed every second there :) only problem was delay in golf carts reaching to pick us up. Sometimes we waiting one complete hour before the golf cart got to us, this was the only down side. Otherwise every single aspect was perfect