Dear Waleed A. S., Thank you for your lovely review! We’re delighted to know you enjoyed your stay, our beautiful accommodation, and our convenient location. It’s especially rewarding to hear your kind words about our entire team. We look forward to welcoming you back for another wonderful stay. Kind regards, Mariam Saad Assistant Guest Relations Manager

Dear Omair A., Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. Your comments are important to us and will be shared with the concerned teams for review and improvement. We hope to have the opportunity to provide you with a better experience on your next visit. Kind regards, Mariam Saad Assistant Guest Relations Manager

Dear Fida A., Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations, particularly regarding our team's responsiveness and service. Regarding outside food deliveries, we would like to clarify that, in accordance with our hotel policy, our team is unable to collect or deliver food orders from external providers directly to guest rooms. We understand the inconvenience this may have caused, especially as you were feeling unwell, and regret any disappointment. Your feedback is important to us and will be shared with the concerned teams for review and improvement. We hope to have the opportunity to provide you with a better experience on your next visit. Kind regards, Mariam Saad Duty Manager

Dear Hammad, Thank you for your kind review. We’re delighted you enjoyed the comfortable accommodation, excellent location, and top-notch service. Your special appreciation for our reception team means a lot, and we’ll be sure to share your compliments with them. We look forward to welcoming you back to Hyde Dubai. Kind regards, Mariam Saad Duty Manager

Dear Hamad A. H., Thank you for taking the time to share your feedback. We’re pleased that you appreciated our location. We sincerely apologize that your stay did not fully meet your expectations. We regret the inconvenience caused by the cooking smell entering your suite and appreciate your suggestions regarding the pool and children’s facilities. Your feedback has been shared with the relevant management teams for review and follow-up as we continue striving to improve our facilities and provide a comfortable experience for our guests. We appreciate your honest feedback and hope to have the opportunity to welcome you back for a better stay. Kind regards, Mariam Saad Duty Manager

Dear ALI A., Thank you for taking the time to rate your experience at Hyde Dubai. We truly appreciate your perfect score of 100/100 and are delighted to know you had a positive stay. We hope to have the pleasure of welcoming you back again soon. Kind regards, Mariam Saad Duty Manager

Dear S. n. S., Thank you for taking the time to share your feedback. We sincerely apologize for your concern regarding the AED 250 security deposit. Please be assured that the deposit was released from our end upon check-out. The time it takes for the funds to appear in your account may depend on your bank’s processing time. We regret any inconvenience caused and appreciate your feedback. We hope to have the opportunity to provide you with a smoother experience in the future. Kind regards, Mariam Saad Duty Manager

Dear Mohammed R., Thank you for taking the time to share your feedback. We sincerely apologize for the distressing experience you and your family encountered, particularly regarding the bathroom door and room temperature. We understand how concerning such a situation can be, especially when children are involved. Please be assured that your comments have been taken seriously and shared with the relevant management team for review and follow-up. We appreciate your patience while your concerns are being reviewed. Thank you for bringing these matters to our attention. We remain committed to providing our guests with a safe, comfortable, and pleasant stay. Kind regards,

Dear Mahmoud A., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location and comfortable accommodation. We sincerely apologize for your concerns regarding the security deposit and the breakfast charge. Please be assured that we will investigate the status of the deposit with the relevant department and get back to you as soon as possible with an update. Thank you for bringing this to our attention. We appreciate your patience and look forward to resolving this matter for you promptly. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Mohieddin M. W. A., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, good food, and the overall service during your stay. We also appreciate your comments regarding the welcome and interaction with our team. We are sorry to learn that you did not feel as warmly welcomed as you expected. Please be assured that your feedback has been shared with the relevant department, as providing genuine and heartfelt hospitality is one of our top priorities. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with an even better experience in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Ahmed A., Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. Please accept our sincere apologies for the disappointment you experienced. We appreciate your comments regarding the breakfast arrangement and the concerns you raised about the overall environment. Your feedback is important to us and has been shared with the relevant departments for review, as we are committed to continuously improving our facilities and services. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Ibrahim H., Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our location. However, we are truly sorry to learn about the experience you encountered during your arrival. Please accept our sincere apologies for the frustration and disappointment this situation caused. We take comments regarding our service and communication very seriously. Your feedback has been shared with the relevant management team for review, as we are committed to maintaining the highest standards of professionalism and guest care. We appreciate your feedback and regret that your experience did not reflect the level of hospitality we strive to provide. We hope you will consider giving us another opportunity to offer you a much more positive experience in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Naif A., Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed our excellent location, beautiful views, convenient parking, and the helpful service provided by our team. It is especially rewarding to know that Zainab made such a positive impact on your stay by going above and beyond to ensure you and your family had a special experience. We will be sure to share your kind compliments with Zainab, as she will be delighted to know that her efforts were appreciated. Thank you once again for your kind recommendation. We look forward to welcoming you and your family back for another memorable stay. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Wejdan A., Thank you for sharing your feedback with us. We sincerely regret to hear that you experienced several issues during your stay that affected your overall experience. Please accept our apologies for any inconvenience caused. Your comments are important to us, and we appreciate you bringing these concerns to our attention. We will share your feedback with the relevant teams to review and take the necessary steps to improve our services and guest experience. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Alkaabi S., Thank you very much for your kind words and appreciation. We are delighted to know that you were satisfied with our service. Your positive feedback means a lot to our team and encourages us to continue providing the highest standards of hospitality. We truly appreciate your support and look forward to welcoming you again in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Salem A., Thank you for taking the time to share your kind feedback. We are delighted to hear that you found your stay comfortable and appreciated our approach to providing a relaxed and hassle-free checkout experience. Your positive comments are truly appreciated and serve as great encouragement to our team. We look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Ibrahim A., Thank you very much for your wonderful feedback. We are truly delighted to hear that your experience exceeded your expectations. Your kind words about our location, service, efficient check-in process, and the professionalism of our team mean a great deal to us. We sincerely appreciate your recognition of our Front Office team and are grateful for your compliments about our hospitality. It is especially rewarding to know that you had such a memorable stay and that you are considering returning. Please be assured that you will always be a most welcome guest at Hyde Dubai, and we would be delighted to host you again. Thank you for your trust and support. We look forward to welcoming you back for another exceptional stay. Warm regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Abdurahman A., Thank you very much for your kind feedback. We are delighted to hear that you had an excellent experience and enjoyed the beautiful view. We truly appreciate your support and look forward to welcoming you back to Hyde Dubai for another memorable stay. Warm regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Bader A., Thank you for taking the time to share your feedback. We are sorry to hear about the inconvenience you experienced during your stay. We regret that certain aspects of your room did not meet your expectations. Please be assured that your comments have been noted and will be shared with the relevant teams for review and improvement. We appreciate your feedback and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant experience. Kind regards, Zineb Hinnach Assistant Guest Relations Manager