Mercure Dalat Resort 4 stars

Customer review rating (ALL Rating) 4.6/5 391 reviews

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Mercure Dalat Resort - Image 1
Mercure Dalat Resort - Image 2
Mercure Dalat Resort - Image 3
Mercure Dalat Resort - Image 4
03 Nguyen Du Street, Ward 09, 670000 Da Lat, Vietnam

Description

Hotel extras

  • Walking distance to Da Lat Old Railway Station

  • Convenient location, easily to visit Linh Phuoc (Ve Chai) Pagoda, Da Lat Market, et cetera.

  • Perfect base on exploring local culture, located near Lycée Yersin - Pedagogical College.

  • Beautiful landscapes and gardens resort with perfect location right at the heart of the city.

  • Nearby many local stops and places, a perfect location to explore the city culture & cuisine.

Our accommodation(s)

Hotel location

Mercure Dalat Resort

03 Nguyen Du Street, Ward 09
670000 Da Lat
Vietnam

GPS:11.945187, 108.459494

Telephone
Fax +84000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  391 reviews

TripAdvisor Rating  4.9/5  485 reviews

Certificate of excellence 2024

Dalat

TripAdvisor rating 4.0/5

oarsnape TripAdvisor review

Dalat, beautiful, lovely countryside, cooler weather compared to most of Vietnam. Only thing I didn’t like was trying to cross a road. I have been to Hanoi (a few years ago) but Dalat was so much more difficult to cross roads, not because of scooters and bikes (they just go round you) but there were a lot of trucks delivering farm produce who wouldn’t stop for anyone. I was nearly run over by a truck who just wasn’t going to even slow down.i would only go back if I stayed near the market so I only had one road to cross to walk round the lake.

Dear oarsnape, We sincerely appreciate your kindness and for taking the time to share your experience with us. It brings us immense joy to learn that you had a wonderful stay at Mercure Dalat Resort. Your satisfaction is our utmost priority, and your kind words truly mean the world to us. At Mercure Dalat Resort, we are dedicated to delivering exceptional experiences, and knowing that we succeeded in making your visit memorable is incredibly rewarding. Your feedback serves as a great source of inspiration for our team, motivating us to continually strive for excellence and provide unparalleled hospitality. We eagerly look forward to the pleasure of welcoming you back in the near future and creating even more cherished memories together. Warmest regards, Hieu Nguyen Front Office Manager

Customer review rating 3.5/5

Clifford S. Couples - Confirmed reviews ALL

Cons: The walls were thin and we could hear our neighbours talking all the time. The bar is overly expensive, which is disappointing, as sometimes we don’t want to go out far for a drink, but you feel compelled to, as the prices drive customers away. Pros: Super friendly staff, very attentive and polite. The location is central I think and it was easy to get around. The look and feel of the resort is nice and quiet on a whole.

Dear Mr. Clifford S., Thank you for taking the time to share your recent experience with us. On behalf of the entire team at Mercure Dalat Resort, please accept our sincerest apologies for the inconveniences you encountered during your stay. We are truly sorry to learn that your experience did not meet your expectations and that aspects of your visit caused discomfort. Your satisfaction is our highest priority, and it is deeply regrettable that we failed to deliver the level of service and comfort you rightfully anticipated. Please be assured that your concerns are taken with the utmost seriousness. We are currently conducting a thorough internal review of the matters you raised, and necessary corrective measures will be implemented to prevent similar issues from recurring. Your feedback is not only invaluable to us in identifying areas for improvement, but it also reinforces the responsibility we carry when entrusted with your stay. We would be most grateful if you could kindly provide us with more specific details regarding your reservation. This will enable us to better understand the situation and take appropriate action to ensure it is not repeated. It would be our great honor to welcome you back in the future, and to have the opportunity to restore your confidence in our resort by providing you with the exceptional experience you deserve. Once again, thank you for your understanding and for bringing these matters to our attention. Should you require any further assistance, or if there is anything we can do to make amends, please do not hesitate to contact me directly at th… We sincerely look forward to hearing from you. Warm regards, Hieu Nguyen Front Office Manager Mercure Dalat Resort

A place to visit and relax!

TripAdvisor rating 5.0/5

Crystal N TripAdvisor review

The place is serene and wonderful. The breakfast is definitely worth it with so many delicious food options. Everyone that we've encountered were great and ensured we were comfortable.

Kính gửi crystaln170, Thay mặt toàn thể đội ngũ tại Mercure Dalat Resort, chúng tôi xin chân thành cảm ơn bạn vì đã dành thời gian quý báu để chia sẻ những cảm nhận tuyệt vời về kỳ nghỉ vừa qua tại khu nghỉ dưỡng của chúng tôi. Thật sự là một niềm vui và vinh dự lớn lao khi biết rằng bạn đã có những khoảnh khắc đáng nhớ và hài lòng với dịch vụ tại Mercure Dalat. Mỗi lời khen ngợi, mỗi dòng chia sẻ chân thành từ phía bạn chính là nguồn động lực to lớn để chúng tôi không ngừng cố gắng hoàn thiện và nâng cao chất lượng dịch vụ từng ngày. Tại Mercure Dalat, chúng tôi luôn đặt sự hài lòng của khách hàng lên hàng đầu và cam kết mang lại trải nghiệm nghỉ dưỡng đáng nhớ, thoải mái và trọn vẹn nhất cho từng vị khách. Việc được góp phần tạo nên những kỷ niệm đẹp trong chuyến đi của bạn là niềm tự hào vô cùng lớn đối với chúng tôi. Chúng tôi hy vọng sẽ sớm được đón tiếp và phục vụ bạn một lần nữa trong tương lai gần, để tiếp tục mang đến cho bạn những trải nghiệm còn tuyệt vời hơn nữa. Kính chúc bạn luôn dồi dào sức khỏe, hạnh phúc và thành công trong cuộc sống. Trân trọng, Hieu NGUYEN Quản lý Tiền sảnh Mercure Dalat Resort

Customer review rating 5.0/5

Thi T. T. Families - Confirmed reviews ALL

I had a wonderful stay at Mercure Đà Lạt, and what truly made the experience special was the outstanding service from Mr. Hiệp and Ms. Nga(at reếtaurant) From the moment I arrived, both of them greeted me with genuine warmth and professionalism. They were always attentive, supportive, and willing to go the extra mile to make sure everything was perfect during my stay.

Dear Ms Thi T. T., We sincerely appreciate your kindness and for taking the time to share your experience with us. It brings us immense joy to learn that you had a wonderful stay at Mercure Dalat Resort. Your satisfaction is our utmost priority, and your kind words truly mean the world to us. At Mercure Dalat Resort, we are dedicated to delivering exceptional experiences, and knowing that we succeeded in making your visit memorable is incredibly rewarding. Your feedback serves as a great source of inspiration for our team, motivating us to continually strive for excellence and provide unparalleled hospitality. We eagerly look forward to the pleasure of welcoming you back in the near future and creating even more cherished memories together. Warmest regards, Hieu Nguyen Front Office Manager

Great resort in the city.

TripAdvisor rating 4.0/5

BMM6665 TripAdvisor review

Enjoyed our stay once again at Mecure Dalat Resort. Our 3-4th time staying here over the last couple years. This time was a 2-night stay in the family premium room. Unfortunately, this time we did not receive the sofa in our room as we had previously, which does not make it as comfortable for a family to enjoy seating. Assumed this was the reason for the extra cost for the premium room versus the deluxe room. Mentioned at check-out and didn't seem too concerned. My son enjoys the bunk beds and is a nice feature. Bathroom is nice. This time we had an early flight and when trying to take a shower prior to 5:30 am there was no hot water. Not sure when the hot water is turned on. Mentioned this to the front desk at check-out and they didn't know and didn't seem too concerned. "Buggies" service is nice and convenient or getting around the resort. The grounds are beautiful and well manicured. Pool was "open" this time but did not use. Convenient location with easy access to taxi's in front and "grab". Have eaten the breakfast and it has a great selection of many types of cuisines. Can get busy at times. Indoor/outdoor seating available. They were very nice to help celebrate my son's birthday by providing a birthday cake in our room. Rooms are clean and comfortable. Beds, pillows, etc are very good. Another pleasant stay, minus the issues with no sofa and hot water.

Dear BMM6665, Thank you for taking the time to share your recent experience with us. On behalf of the entire team at Mercure Dalat Resort, please accept our sincerest apologies for the inconveniences you encountered during your stay. We are truly sorry to learn that your experience did not meet your expectations and that aspects of your visit caused discomfort. Your satisfaction is our highest priority, and it is deeply regrettable that we failed to deliver the level of service and comfort you rightfully anticipated. Please be assured that your concerns are taken with the utmost seriousness. We are currently conducting a thorough internal review of the matters you raised, and necessary corrective measures will be implemented to prevent similar issues from recurring. Your feedback is not only invaluable to us in identifying areas for improvement, but it also reinforces the responsibility we carry when entrusted with your stay. We would be most grateful if you could kindly provide us with more specific details regarding your reservation. This will enable us to better understand the situation and take appropriate action to ensure it is not repeated. It would be our great honor to welcome you back in the future, and to have the opportunity to restore your confidence in our resort by providing you with the exceptional experience you deserve. Once again, thank you for your understanding and for bringing these matters to our attention. Should you require any further assistance, or if there is anything we can do to make amends, please do not hesitate to contact me directly at thanhhieu.NGUYEN@accor.com. We sincerely look forward to hearing from you. Warm regards, Hieu Nguyen Front Office Manager Mercure Dalat Resort

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Other web-users rate our hotel

  • 119 reviews 9.3/10 Location
  • 224 reviews 8.5/10 Room
  • 313 reviews 8.4/10 Service
  • 164 reviews 8.1/10 Amenities
  • 130 reviews 9.4/10 Vibe
  • 118 reviews 9/10 Breakfast
  • 85 reviews 8.5/10 Cleanliness
  • 42 reviews 5.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.