ibis budget London Heathrow Terminal 5

ibis budget London Heathrow Terminal 5 3 stars

Customer review rating (ALL Rating) 4.1/5 232 reviews

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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Hoppa Bus shuttle service can take hotel guests to and from the airport

  • On-Site parking

  • 10 min. drive from Heathrow Airport

  • On-site restaurant and bar

ALLSAFE approved hotel

Hotel location

ibis budget London Heathrow Terminal 5

Calder Way, Horton Road, Colnbrook
SL30AT Heathrow
United Kingdom

GPS:51.46969, -0.51057

Telephone +44 20 8154 3677

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast

Ibis Budget London Heathrow T5 Non contractual photo

Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Ibis Budget

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  232 reviews

Poor Stay

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Room was ok- today but looks worn. Service at the desk was poor, the key wouldn’t work, had to visit reception 4 times. The multi-storey car park was the worst I have have ever visited. Incredibly sharp bends on the exit ramps. Managed to damp my bumper on the high kerb and both sharp bends. Clear evident on the concrete kerbs and walls that I am not he first to have suffered damage.

Well located

Customer review rating 4.0/5

Joseph S. Business - Confirmed reviews ALL

Rooms where clean but the hand wash at the sink was empty which meant I had to use the one in the shower

OK

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

I was disconcerted that my Expedia reservation did not seem to have gotten to the front desk. But the staff member did a good job of sorting it out. But it would have been more comfortable if my name was known, especially had this been a time of overbooking.

Dear James M., Thank you for taking the time to tell us about your experience at the ibis budget London Heathrow T5. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stacey Lucas Guest Services Manager ibis T5

Good hotel for a short stay

Customer review rating 3.5/5

C Business - Confirmed reviews ALL

The hotel itself is very convenient for Heathrow T5 and the rooms are better than I expected for this Budget hotel. The only downside really was the external noise, the hotel is on a business park with a number of operations working throughout the night which, if your room is on the same side as the passing road, means a lot of noise throughout the night with trucks passing by. I would suggest that the fix is would to replace the windows with more soundproofed frames so you can get a good nights rest.

Dear Chris A., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager ibis T5

Well located, nice staff, comfy bed

Customer review rating 5.0/5

A S. C. Couples - Confirmed reviews ALL

We arrived after a particularly trying journey and were very tired. Staff were helpful and room was a pleasant surprise. For what we paid it was extremely good value. Very clean and had everything we needed, including a very comfortable bed. We slept like babies. Would definitely stay again.

Dear Debra K., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager ibis Terminal 5

Other web-users rate our hotel

  • 686 reviews 7.1/10 Location
  • 1,013 reviews 7.1/10 Room
  • 980 reviews 7.8/10 Service
  • 34 reviews 9.1/10 WiFi
  • 588 reviews 7/10 Cleanliness
  • 499 reviews 6.9/10 Value
  • 321 reviews 5/10 Food
  • 280 reviews 7/10 Breakfast

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