ibis budget London Heathrow Terminal 5

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ibis budget London Heathrow Terminal 5 3 stars

Customer review rating (ALL Rating) 4.1/5 245 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Hoppa Bus shuttle service can take hotel guests to and from the airport

  • On-Site parking

  • 10 min. drive from Heathrow Airport

  • On-site restaurant and bar

Hotel location

ibis budget London Heathrow Terminal 5

Calder Way, Horton Road, Colnbrook
SL30AT Heathrow
United Kingdom

  • By plane

    LONDON HEATHROW At 4km / 2 miles - Shuttle paying

  • By car

    M25 JCT 14 At 0km / 0 miles

  • By train

    HEATHROW T5 At 4km / 2 miles

  • By train

    HEATHROW T5 At 4km / 2 miles

GPS:51.46969, -0.51057

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast

Ibis Budget London Heathrow T5 Non contractual photo

Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Ibis Budget

Our accommodation(s)

Our guest reviews

Our guest reviews for
ibis budget London Heathrow Terminal 5

100% genuine reviews from our guests

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ALL Rating  4.1/5  245 reviews

Over night stay

Customer review rating 4.0/5

Mary W. Families - Confirmed reviews ALL

Hotel basis but adequate. Very clean and bed comfortable. Room a bit too hot. Cafe/ bar great for breakfast but we waited an hour and a quarter for our food in the evening! The menu was limited to fast food of burgers and pizza. Nothing for people requiring something plain. A jacket potato with a filling would be acceptable.

Fine for a pre-flight stay

Customer review rating 3.5/5

Simon Couples - Confirmed reviews ALL

Very nice large room. Clean and comfortable, tea and coffee, TV. Curtains need hanging properly! And the lobby felt a bit run-down.

Hotel was good

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Arrived late and left early. The hotel was nice and accommodating.

Ibis accepted my booking, and then promptly closed the hotel.

Customer review rating 1.5/5

Matthew Solo - Confirmed reviews ALL

The hotel itself is fine - decent value for money for a low price. Clean. But Ibis accepted my booking for the T5 Ibis Budget Hotel, and then two days later announced it was closing for a year. They must have known that when they took my booking. They transferred me to Heathrow Central site which is far less convenient for T5. Nobody there would answer the phone or email for a week. Eventually I had to contact head office to get any information. It took me a lot of effort to find out anything about the shuttle bus, timings, etc. They didn't provide a voucher, so I had to pay £6 on the bus. So all in all, the hotel's OK, but don't expect much in the way of customer service.

Well located

Customer review rating 4.5/5

Frederick R. Couples - Confirmed reviews ALL

Good atmosphere..breakfast was really good. Only problem was the our rooms air con wasn't working. The room was really hot during the night and couldn't sleep well.

Excellent stay

Customer review rating 4.5/5

Jacqueline B. Couples - Confirmed reviews ALL

Easy check in, room very comfortable and good clean modern shower room. Good hot powerful shower. Staff very friendly and helpful. Would stay again.

Superb hotel, great location fulfilled our expectation for what we required

Customer review rating 5.0/5

Martin M. Couples - Confirmed reviews ALL

Good location, excellent welcome from check-in staff. Excellent room which was superb and clean.

Last minute hotel swap

Customer review rating 3.0/5

Andrew Families - Confirmed reviews ALL

With one day f notice I received advice that the T5 hotel would be closed and that my booking would be switched to Heathrow Central. This was not ideal and didn't inspire confidence, particularly as the booking wasn't updated via Accor (only advised by email from the hotel). Heathrow Central, while further away from T5, was excellent - perfect for a short sleep before an early flight. Clean, simple, straightforward.

Excellent stay for family

Customer review rating 5.0/5

Sammie-jo H. Families - Confirmed reviews ALL

Well located, good parking option, wonderful customer service, staff very friendly and helpful

Great location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Hotel was clean and comfortable. Customer service was great. I took the shuttle to the airport ,which was very convenient .

Comfortable

Customer review rating 4.0/5

Ian Solo - Confirmed reviews ALL

Only issue I had was trying to get into room. Had to go to reception twice to get key to work

Poor Stay

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Room was ok- today but looks worn. Service at the desk was poor, the key wouldn’t work, had to visit reception 4 times. The multi-storey car park was the worst I have have ever visited. Incredibly sharp bends on the exit ramps. Managed to damp my bumper on the high kerb and both sharp bends. Clear evident on the concrete kerbs and walls that I am not he first to have suffered damage.

Well located

Customer review rating 4.0/5

Joseph S. Business - Confirmed reviews ALL

Rooms where clean but the hand wash at the sink was empty which meant I had to use the one in the shower

OK

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

I was disconcerted that my Expedia reservation did not seem to have gotten to the front desk. But the staff member did a good job of sorting it out. But it would have been more comfortable if my name was known, especially had this been a time of overbooking.

Dear James M., Thank you for taking the time to tell us about your experience at the ibis budget London Heathrow T5. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stacey Lucas Guest Services Manager ibis T5

Good hotel for a short stay

Customer review rating 3.5/5

C Business - Confirmed reviews ALL

The hotel itself is very convenient for Heathrow T5 and the rooms are better than I expected for this Budget hotel. The only downside really was the external noise, the hotel is on a business park with a number of operations working throughout the night which, if your room is on the same side as the passing road, means a lot of noise throughout the night with trucks passing by. I would suggest that the fix is would to replace the windows with more soundproofed frames so you can get a good nights rest.

Dear Chris A., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager ibis T5

Well located, nice staff, comfy bed

Customer review rating 5.0/5

A S. C. Couples - Confirmed reviews ALL

We arrived after a particularly trying journey and were very tired. Staff were helpful and room was a pleasant surprise. For what we paid it was extremely good value. Very clean and had everything we needed, including a very comfortable bed. We slept like babies. Would definitely stay again.

Dear Debra K., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager ibis Terminal 5

ok stay

Customer review rating 3.5/5

Ian M. Solo - Confirmed reviews ALL

Nice clean Hotal, staff helpful. Only snag when it says shuttle bus to airport, doesnt mention only Terminal 5. Bit chaotic ordering compensation taxi. But ok if they have closer to Terminal 2.

Dear Ian M., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager ibis Terminal 5

A quick but good stay.

Customer review rating 4.5/5

James V. S. Solo - Confirmed reviews ALL

Clean, comfortable, well priced. Friendly and informed staff. Transport to and from could be better set out in the website!

Dear Mark B., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager ibis Terminal 5

Truly awful. Facility would be OK if staff would clean rooms, fix faulty items and answer the phone.

Customer review rating 0.5/5

David C. Solo - Confirmed reviews ALL

Arrived 11pm tired from a long day & flight from Bulgaria. Reception; no record of reservation, which was made direct with Accor. Showed them confirmation. Requested quiet room close to elevator. Went up pulling numerous items of heavy luggage, annoyed to find the room was furthest possible distance from elevator, literally the very last room in the wing. Shrugged it off bc it was just 1 night before travelling home to Bermuda. Opened the door, dismayed to find used linen on bed and crumpled towels in bathroom. Returned to reception angry about my welcome, feeling tired and resentful about dragging my bags around the long corridors once more. Expressed my frustration, receptionist apologised and allocated new room closer to elevator and thankfully clean. She also offered a drink which I gratefully accepted. Now more than ready to crash out and finally sleep, it was a cold night in early March and the room felt chilly. When I tried to adjust the heating, I discovered no power to the unit. Looked for a phone to call reception to fix, but there are no phones in the rooms. Too tired to pursue it, I left my sweatshirt on for warmth and crashed out until morning. Then called the hotel from my cell, so that the heating could be resolved, I didn't want to shower in the cold. The phone rang and rang. Tried 3 calls before I sighed and threw on some trousers, heading to breakfast with no shower. Reported the heating direct to reception, and they tried to resolve. He said he would allocate me a separate room for my shower, but the only available superior room also had a faulty unit and I'd need to use a budget room on a different floor. He denied phone had rang so I called number right then to prove it was ringing. Breakfast was the worst I've had in years - cheap, heavily processed foods and slovenly attendant, told him coffee machine needed emptying he just pressed the override button leaving problem for someone else. Took chilly shower in my room and couldn't wait to leave.

Dear David C., Thank you for taking the time to tell us about your experience at the ibis budget London Heathrow T5. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stacey Lucas Guest Services Manager ibis Terminal 5

Good stay and well located

Customer review rating 5.0/5

Micheal Business - Confirmed reviews ALL

It was a great check in was told everything by the front desk staff, I asked them about the shuttle bus timetable and they’ve provided me one. And asked if they would drop me directly to the terminal and which they did so it was a perfect stay.

Dear Miguel Z., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager ibis Terminal 5

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