Customer review rating 4.2/5 65 reviews
ALLSAFE approved hotel
An ALLSAFE Clifton Environmental certified hotel
Hoppa Bus shuttle service can take hotel guests to and from the airport
10 min. drive from Heathrow Airport
On-site restaurant and bar
Check-in from 14h00
Check out up to 12h00
Standard Room with 1 double bed
Standard Family room
Accessible room with double bed
100% genuine reviews from our guestsFind out more
Capt. C. P. Families - 24/07/2021 Confirmed reviews ALL
The location is excellent and the ambiance sublime. The breakfast is delicious and the fruits available were all fresh. However, you will have to review the 100% cashless policy to accommodate customers paying cash. Regards.
Great location supported by helpful respectful staff
Mark W. Business - 23/07/2021 Confirmed reviews ALL
Welcoming hotel enforced by enthusiastic well mannered staff. As a platinum member its always a pleasure to stay at this hotel.
James F. Solo - 21/07/2021 Confirmed reviews ALL
Cheap hotel good for terminal 5. Bar and restaurant ok. Rooms and public areas a little tired. Comfy bed. A few minor problems in the room but for the price paid were acceptable. Staff friendly and helpful. Shuttle bus is not free and is not suitable for early morning flights. Does not start until 5am.
Well located for motorway and airport; good stay as always but a few tweaks needed since change of ownership
Kaz V. Families - 17/07/2021 Confirmed reviews ALL
I would start by saying that the booking system needs a few tweaks - we weren’t able (or I couldn’t find where) to state that we were travelling with our dog so had to exchange emails after booking and pay the additional fee on arrival (after the booking payment was taken as we travelled down). We have stayed at this hotel since it opened - we stay there when visiting family and friends as it’s equidistant between the two and easy access to the motorway to and from home. It was interesting to see the changes that have been and are still being made. The bar/cafe has had a much-needed upgrade and the abstract look is nice. The rooms have been updated with new decor and bathroom flooring and shower screens (thus proving how often we’ve visited in that we notice these things!). Another bonus to staying here is that the breakfast times have always been longer to accommodate the movements of air travellers and crew, but is also ideal for lazy visitors like us who don’t want to rush for an early 2-hour slot! It is now even longer, from 4am to 10.30! That being said, the hot breakfast was a bit disappointing as the scrambled eggs were very dry and the bacon a tad anaemic - I appreciate the latter is personal taste but a few more minutes under the grill/in the pan wouldn’t hurt. The choice of bacon, sausage, scrambled eggs and beans was a bit limited - maybe because of the pandemic and limited number of customers, but before there was also mushrooms, tomatoes and hash browns do more variation. Hot food was served up by staff while the rest was self-service, but we stuck with cereals and pastries for the remainder of our stay. The room as ever was comfortable and while it wasn’t serviced by housekeeping during our stay because of Covid restrictions, we were able to get supplies on demand from reception. It may have been useful to add a few more bin liners to the room, although we were given 2 black sacks on request but otherwise it got very untidy very quickly. Presumably these things will also change with the lifting of restrictions although it wasn’t clear. Another issue was that there was only one lift working which given that the official capacity for the remaining lift was one person. Car parking is ample although the multi-storey was closed, again presumably because of the reduced capacity and one definite bonus was the reduction in car parking costs - £12 for the week instead of £8 for 24 hours. Also free/inclusive WiFi was appreciated along with upgraded TVs although the ability to use a sleep timer would be useful instead of removing some of the functionality. The only other thing I would say by way of negative feedback is that the bins which used to be outside the entrance doors have been removed, which as a dog-friendly hotel isn’t helpful as there was nowhere else nearby to dispose of waste and clearly we weren’t going to dispose of it in the room! Reception staff said I could give it to them to dispose of but that didn’t seem fair - fortunately there was a skip at the side of the building so rightly or wrongly I put it in there. Please reinstate the bins, not only for this but for all the cigarette ends unsurprisingly discarded on the ground as well as other litter around the car park! We stay at the hotel for our convenience but would recommend it to anyone for ease of access to the motorway, and the airport. It’s a bit out of the way and in the middle of industrial units but served by the Heathrow shuttle buses and visible (just) from the M25.
Leon S. Business - 17/07/2021 Confirmed reviews ALL
Friendly staff, clean. Would recommend to others
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