Rixos Water World Aktau 5 stars

Dear Eleonora M., Thank you for your wonderful feedback! We are delighted to hear that you had a perfect weekend with us. It will be our pleasure to welcome you back for more memorable experiences in the future. Warm regards, Guest Relations Team

Уважаемая Zhazira N.! Благодарим Вас за отзыв. Нам очень жаль, что пребывание в нашем отеле не оправдало Ваших ожиданий. Ваши замечания крайне важны для нас, и мы будем работать над улучшением сервиса, чтобы сделать отдых наших гостей более комфортным и приятным. Надеемся, что дадите нам возможность продемонстрировать высокий уровень обслуживания при следующем визите. С уважением, Отдел по работе с гостями

Уважаем Госпожа Айжан, Позвольте поблагодарить Вас за то, что нашли время поделиться с нами впечатлениями о Вашем отдыхе. Мы очень рады, что Вам понравилось проживание у нас и мы будем продолжать работать, чтобы делать каждое Ваше пребывание максимально комфортным и приятным. Спасибо за выбор Rixos Water World Aktau для отдыха и надеемся, увидеть Вас в числе наших драгоценных гостей вновь. С уважением и наилучшими пожеланиями, Отдел по работе с гостями.

Dear Murat M., We are very sorry to hear about your negative experience at Rixos Water World Aktau. Please accept our sincere apologies for any inconvenience caused. Your feedback is extremely important to us, and we take it seriously to improve the quality of our service and dining. We regret that your stay did not meet your expectations and hope that, in the future, we may have the opportunity to provide you with a much better experience. Sincerely, Guest Relations Department

Dear Tuyakbay B., Thank you for taking the time to share your detailed feedback. While we are pleased to know that your overall stay was enjoyable, we sincerely regret the moments that left you disappointed. Your comments are extremely valuable to us. First, we would like to offer our sincere apologies for the absence of the welcome letters in your rooms. You had clearly communicated this special request in advance, and it was confirmed by our team. Unfortunately, it was not fulfilled upon your arrival, and we fully understand how meaningful this gesture was for you and your family. Please be assured that we are reviewing this oversight with the responsible departments to prevent such situations in the future. Second, we regret the confusion regarding the corporate discount offered during your booking process. The discrepancy between the quoted corporate rate and the publicly available online rate is unacceptable and understandably caused frustration. We are investigating this matter with our reservations team to ensure pricing information is always accurate, transparent, and consistent across all channels. Your feedback helps us improve the quality of our service and avoid similar issues for future guests. We truly appreciate your understanding and the opportunity to address these concerns. It would be our pleasure to welcome you and your family back to Rixos Water World Aktau, where we will strive to provide you with a seamless and exceptional experience. Sincerely, Guest Relations Department