Rixos Water World Aktau 5 stars

Customer review rating (ALL Rating) 4.3/5 1,122 reviews

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Description

Hotel extras

The concept of luxury ultra-modern Rixos Water World Aktau hotel is ideal location and perfect implementation of "all-inclusive" idea for an unforgettable vacation.

Our accommodation(s)

Hotel location

Rixos Water World Aktau

Warm Beach 34, Aktau
130000 AKTAU
Kazakhstan

GPS:43.5045, 51.2987

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,122 reviews

Customer review rating 4.5/5

Zhanat S. Solo - Confirmed reviews ALL

The hotel itself is cosy. It feels nice every time I visit. But at Tetis blue it worked only one Snori. And it would be great if you arrange some dance or games in the hall after dinners for adults. As people come here to have fun mostly. Maybe some games outside in the field. As people are mostly local. Not tourists just to stay.

Dear Zhanat S., Thank you very much for sharing your feedback. We’re truly glad to hear that you find the hotel cosy and that you enjoy your stays with us at Rixos Water World Aktau. It means a lot to know you feel comfortable every time you visit. At the same time, we appreciate your comments regarding the Tetis Blue facility and the evening entertainment options. We’re sorry that the activity experience did not fully meet your expectations. Your suggestions about organizing more dance programs, games for adults, and outdoor activities are very valuable, and we will definitely share them with our entertainment and management teams for review and improvement. Guest experience is very important to us, and feedback like yours helps us make the stay more enjoyable for everyone. We hope to welcome you again soon and provide you with an even better experience. Warm regards, Guest Relations Department Rixos Water World Aktau

Customer review rating 5.0/5

Eleonora M. Families - Confirmed reviews ALL

Perfect weekend

Dear Eleonora M., Thank you for your wonderful feedback! We are delighted to hear that you had a perfect weekend with us. It will be our pleasure to welcome you back for more memorable experiences in the future. Warm regards, Guest Relations Team

Customer review rating 0.5/5

Zhazira N. Couples - Confirmed reviews ALL

🥹

Уважаемая Zhazira N.! Благодарим Вас за отзыв. Нам очень жаль, что пребывание в нашем отеле не оправдало Ваших ожиданий. Ваши замечания крайне важны для нас, и мы будем работать над улучшением сервиса, чтобы сделать отдых наших гостей более комфортным и приятным. Надеемся, что дадите нам возможность продемонстрировать высокий уровень обслуживания при следующем визите. С уважением, Отдел по работе с гостями

Customer review rating 5.0/5

Aizhan K. Families - Confirmed reviews ALL

Incredible stay, really enjoyed, good service and polite staff

Уважаем Госпожа Айжан, Позвольте поблагодарить Вас за то, что нашли время поделиться с нами впечатлениями о Вашем отдыхе. Мы очень рады, что Вам понравилось проживание у нас и мы будем продолжать работать, чтобы делать каждое Ваше пребывание максимально комфортным и приятным. Спасибо за выбор Rixos Water World Aktau для отдыха и надеемся, увидеть Вас в числе наших драгоценных гостей вновь. С уважением и наилучшими пожеланиями, Отдел по работе с гостями.

Customer review rating 2.0/5

Murat M. Families - Confirmed reviews ALL

Shit service, shit food, never ever will go back

Dear Murat M., We are very sorry to hear about your negative experience at Rixos Water World Aktau. Please accept our sincere apologies for any inconvenience caused. Your feedback is extremely important to us, and we take it seriously to improve the quality of our service and dining. We regret that your stay did not meet your expectations and hope that, in the future, we may have the opportunity to provide you with a much better experience. Sincerely, Guest Relations Department

Other web-users rate our hotel

  • 318 reviews 7.5/10 Location
  • 915 reviews 8.6/10 Room
  • 2,357 reviews 8.9/10 Service
  • 6 reviews 5.5/10 WiFi
  • 1,131 reviews 7.6/10 Food
  • 571 reviews 8.4/10 Cleanliness
  • 486 reviews 8.6/10 Pool
  • 484 reviews 8.8/10 Amenities

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