Rixos Water World Aktau 5 stars

Customer review rating (ALL Rating) 4.3/5 1,199 reviews

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Description

Hotel extras

The concept of luxury ultra-modern Rixos Water World Aktau hotel is ideal location and perfect implementation of "all-inclusive" idea for an unforgettable vacation.

Our accommodation(s)

Hotel location

Rixos Water World Aktau

Warm Beach 34, Aktau
130000 AKTAU
Kazakhstan

GPS:43.5045, 51.2987

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,199 reviews

TripAdvisor Rating  4.3/5  443 reviews

Customer review rating 5.0/5

Tuyakbay B. Families - Confirmed reviews ALL

Thank you for the hospitality during our recent stay. Overall, everything was excellent truly a 10 out of 10. The location, activities, and food were exceptional, and we enjoyed our time at the hotel. Thank you once again for the great service overall.

Dear Tuyakbay B., Thank you for taking the time to share your detailed feedback. While we are pleased to know that your overall stay was enjoyable, we sincerely regret the moments that left you disappointed. Your comments are extremely valuable to us. First, we would like to offer our sincere apologies for the absence of the welcome letters in your rooms. You had clearly communicated this special request in advance, and it was confirmed by our team. Unfortunately, it was not fulfilled upon your arrival, and we fully understand how meaningful this gesture was for you and your family. Please be assured that we are reviewing this oversight with the responsible departments to prevent such situations in the future. Second, we regret the confusion regarding the corporate discount offered during your booking process. The discrepancy between the quoted corporate rate and the publicly available online rate is unacceptable and understandably caused frustration. We are investigating this matter with our reservations team to ensure pricing information is always accurate, transparent, and consistent across all channels. Your feedback helps us improve the quality of our service and avoid similar issues for future guests. We truly appreciate your understanding and the opportunity to address these concerns. It would be our pleasure to welcome you and your family back to Rixos Water World Aktau, where we will strive to provide you with a seamless and exceptional experience. Sincerely, Guest Relations Department

Rixos aktau

TripAdvisor rating 4.0/5

Parisa R TripAdvisor review

We were there with my family for aweek .amazing amusment park with big carousel .it opened till midnight.this place good for russian people .almost all of them talk russian language.and nice infinity pool.the sun at summer sunset at 9pm.very special place with nice room that has balcony.

Dear Guest, Thank you very much for sharing your feedback. We are delighted to hear that you and your family enjoyed your stay, especially the amusement park, infinity pool, and the comfort of your room with a balcony. It is wonderful to know that our facilities and atmosphere helped make your vacation special. We truly appreciate your kind words and look forward to welcoming you and your family again in the future for another memorable stay. Warm regards, Guest Relations Department.

Disappointed

TripAdvisor rating 2.0/5

Forouzan B TripAdvisor review

“My experience at Rixos Aktau was far below expectations. The hotel felt more like a 4-star rather than a true 5-star. The minibar was not refilled daily, and room cleaning was often delayed. Bathroom hygiene was poor, and the public restrooms near the pool were not properly maintained. The main pool had a rough cement floor with salty water, which was very uncomfortable, and the beach was not suitable for swimming at all. Food variety was extremely limited and the quality was low, while the alcoholic drinks served were very poor. The entertainment program lacked any real variety and was honestly boring. Overall, this hotel cannot be compared to Rixos Antalya in any way.”

Dear forouzanb2025, Thank you for sharing your detailed feedback about your recent stay with us. We sincerely regret to hear that your experience did not meet your expectations and that several aspects of your stay left you disappointed. Please accept our apologies for the inconveniences you encountered regarding housekeeping, minibar service, hygiene standards, and the condition of the pool and beach areas. We also appreciate your comments on food quality, beverages, and entertainment. Your observations are very valuable, and we will share them with the respective departments to improve our services. Our goal is always to provide the high level of hospitality that Rixos is known for, and we are truly sorry that we fell short during your visit. We hope you may give us another opportunity in the future to restore your trust and provide you with a more enjoyable stay. Kind regards, Guest Relations Team

Customer review rating 4.5/5

Darkhan N. Business - Confirmed reviews ALL

I usually stay with you during my business projects, and I truly enjoy that, year after year, working with you always brings only pleasure. I would like to express my special gratitude to Lyudmila Tsvetkova, who, from the very beginning of our partnership, has been attentive to feedback and always takes it into account. "Rixos Water World Aktau" is the perfect place to host a great business meeting, where participants can also enjoy a well-deserved rest afterwards.

Dear Darkhan N., Thank you very much for taking time to review your stay and for sharing your feedback with us. We are very happy to know that you enjoyed your stay with us as well as our services and that our colleagues could help in making your stay memorable! We are looking forward to welcome you back to our Hotel in the future. Best regards, Guest Relation Department.

Feedback for Rixos

TripAdvisor rating 3.0/5

Almash I TripAdvisor review

It would be much better if you have improve your sea shore. I like to swimming in the open water. Thanks for cleaning ladies - Merie, Raisa and others.

Dear Almashi2025! Thank you very much for your valuable feedback. We are happy to know that you enjoyed your stay with us and truly appreciate your kind words about our housekeeping team, especially Merie and Raisa. Your compliments will be shared with them as a great motivation. We also appreciate your suggestion regarding the seashore and open-water swimming. Please be assured that we take your comments seriously and will consider them as we work on further improvements to our facilities. We hope to have the pleasure of welcoming you back again soon. With respect and best wishes, Guest Relations Department

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Other web-users rate our hotel

  • 298 reviews 7.3/10 Location
  • 874 reviews 8.5/10 Room
  • 2,130 reviews 8.7/10 Service
  • 7 reviews 3.2/10 WiFi
  • 1,124 reviews 7.6/10 Food
  • 539 reviews 8.3/10 Cleanliness
  • 492 reviews 8.4/10 Pool
  • 459 reviews 8.7/10 Amenities

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