Rixos Water World Aktau 5 stars

Customer review rating (ALL Rating) 4.4/5 1,846 reviews

Hotel extras

The concept of luxury ultra-modern Rixos Water World Aktau hotel is ideal location and perfect implementation of "all-inclusive" idea for an unforgettable vacation.

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Rixos Water World Aktau

Warm Beach 34, Aktau
130000 AKTAU
Kazakhstan

GPS:43.5045, 51.2987

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,846 reviews

TripAdvisor Rating  4.5/5  297 reviews

Quite normal holiday

Customer review rating 3.0/5

Gainet Families - Confirmed reviews ALL

We did not like the food in your hotel, fresh juices became paid after the pool, long queues at check-in at the hotel, there is no possibility to choose rooms taking into account the number of children

Dear Gainet O., Thank you for sharing your impressions of the rest in our hotel. We apologize for the inconvenience, all your comments will be forwarded to the relevant departments to improve the quality of service. We hope that we will have the opportunity to correct your impressions in the near future. With respect and best wishes, Guest Relations Department.

Is it 5 start hotel or a local motel?

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

I am extremenly dissatisfied with the fact that Rixos Water World is selling daily trips to Labour Unions of local oil and gas companies. Unfortunately, people who came from rural districts and who never seen such hotels make lot of discomfort. For instance, swimming in underwear, swearing, pushing everyone, eating by hands, shouting etc. I can understand that you need cash but this price is too big. I am not going to visit your hotel again unless this practice will be stopped. You have to decide whether you want to be a 5 star hotel or a local motel. People who want to stay in such a hotel buy not only accomodation, food, service, they also buy the neighbours.

Уважаемая Aliya V., Спасибо за то, что Вы нашли время ответить на наши вопросы и поделиться своим мнением о проживании в Rixos Water World Aktau. В продолжении нашего разговора, хотели бы Вас проинформировать, что Все ваши комментарии были приняты и будут переданы для улучшения качества сервиса. Спасибо за выбор Rixos Water World Aktau для отдыха и надеемся, что у нас будет возможность изменить Ваши впечатления в лучшую сторону в ближайшем будущем. С уважением и наилучшими пожеланиями, Отдел по работе с гостями.

very nice

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The staff was amazing,

Dear Francisco C., Thank you for taking the time to share such a positive feedback with us. We are glad to know that you really liked our hotel, and it is inspiring for our entire team to realize that we were able to give you an unforgettable experience during your stay with us! We are always happy to welcome you back to Rixos Water World Aktau! Best regards, Guest Relations Department

Aktau Holidays

TripAdvisor rating 5.0/5

amirabbasm2015 Couples - TripAdvisor review

We came to the hotel at the end of march and we stayed for one week. We really enjoyed the environment and staff crew. They were so friendly even though they couldn't speak english. The turquoise restaurant had variety food and desserts but there was unpleasant smell in there usually. The lezzet restaurant was perfect. Although some days was Windy and cold but some games of Blue Park was working and we had very excited time in there (snorri Touren was our favorite)

Dear guest, Thank you for taking the time to share such a positive feedback with us. We are glad to know that you really liked our hotel, and it is inspiring for our entire team to realize that we were able to give you an unforgettable experience during your stay with us! We are always happy to welcome you back to your Rixos Water World Aktau! With best wishes, Guest Relations Department

Отличное место для одиночного и семейного отдыха!

TripAdvisor rating 5.0/5

Гульмира М Solo travel - TripAdvisor review

I want to mention the customer service employee Ssymbat. She is a professional in her field, caring, friendly. The service at the Hotel has grown a lot compared to 2020. Fun, tasty, pleasant! Had a great time! I recommend it! An interesting entertainment program for children and adults! We proudly and adequately welcome guests from foreign countries who come with their families on vacation to Kazakhstan!

Уважаемая Гульмира, Позвольте поблагодарить Вас за то, что нашли время поделиться с нами впечатлениями о Вашем отдыхе, а также за Вашу высокую оценку и добрые комментарии о работе нашего персонала. Мы очень рады, что Вам понравилось проживание. Спасибо за то, что выбрали наш отель и надеемся, приветствовать Вас вновь в числе наших драгоценных гостей. С уважением и наилучшими пожеланиями, Отдел по работе с гостями.

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Other web-users rate our hotel

  • 170 reviews 7.2/10 Location
  • 387 reviews 7.9/10 Room
  • 705 reviews 7.4/10 Service
  • 12 reviews 9.1/10 WiFi
  • 556 reviews 6.1/10 Food
  • 214 reviews 8.2/10 Amenities
  • 202 reviews 8.2/10 Pool
  • 164 reviews 7.1/10 Cleanliness

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