Rixos Water World Aktau

Rixos Water World Aktau 5 stars

Customer review rating (ALL Rating) 4.4/5 1,669 reviews

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Hotel extras

The concept of luxury ultra-modern Rixos Water World Aktau hotel is ideal location and perfect implementation of "all-inclusive" idea for an unforgettable vacation.

ALLSAFE approved hotel

Hotel location

Rixos Water World Aktau

Warm Beach 34, Aktau
130000 AKTAU
Kazakhstan

GPS:43.5045, 51.2987

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,669 reviews

TripAdvisor Rating  4.5/5  315 reviews

Cosy stay

Customer review rating 5.0/5

Lynx Business - Confirmed reviews ALL

Excellent and very welcoming!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Department

Good stay

Customer review rating 4.0/5

Tim Families - Confirmed reviews ALL

Good location, food, parks, pools, sports. Staff work could be better.

Dear Artem K., We very much appreciate your comments regarding your stay at the Rixos Water World Aktau. It is a pleasure for us to receive a good comment on our work, especially from our wonderful guest such as yourself, all our team is inspired to work even better! Thank you for your notice regarding staff, please be sure that we will work on the training's more. We are always happy to welcome you and your guests in our hotel! Looking forward to seeing you soon. Sincerely yours, Guest Relations Department

Poor hygiene, everyone got sick

Customer review rating 0.5/5

Priyanka S. Families - Confirmed reviews ALL

It was unpleasant

Dear Priyanka S., Thank you for taking the time to tell us about your experience at the Rixos Water World Aktau. We are very sorry that you are faced with such a situation. We have read your comment and conducted an internal investigation together with the sanitary doctor. Documents confirming the quality and safety of sanitary measures were checked and there was no violation of the requirements of sanitary standards and technological processes. The sanitary and hygienic condition of the hotel meets the requirements of sanitary standards. Such a reaction, according to our doctor, could be due to personal food intolerance. We really hope that you and your friends are on the mend and we will have the opportunity to welcome you back to the Rixos Water World Aktau Hotel! Sincerely, Akerke Nuriyeva Guest Relations Department Supervisor

Customer review rating 3.5/5

Zhanna Families - Confirmed reviews ALL

Ok in general. But transfer arranging service is disappointing. I have arranged and paid few days in advance the transfer arrangement via hotel (from airport to the hotel). The day before travel i have reminded on the requested transport. I was assured all is booked. Upon arrival i found no car. It simply didn’t show up. Had to pay again and take a taxi by myself.

Dear Zhanna S., Thank you very much for your feedback. It is a pleasure for us to receive a good comment on our work, especially from our wonderful guest such as yourself, all our team is inspired to work even better! Thank you for your notice regarding transfer, please be sure that we will work on the training's more. We are always happy to welcome you and your guests in our hotel! Looking forward to seeing you soon. Sincerely yours, Guest Relations Department

Customer review rating 3.0/5

Abhijeet N. Couples - Confirmed reviews ALL

Water park and theme parks are good attraction but overall service in the hotel- quality of food and drink- is not of adequate quality.

Dear Abhijeet N., Thank you for taking the time to tell us about your experience at the Rixos Water World Aktau. We are sorry that your experience did not meet your expectations; please allow us to express our apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations Department

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Other web-users rate our hotel

  • 163 reviews 7.1/10 Location
  • 362 reviews 8.1/10 Room
  • 680 reviews 7.2/10 Service
  • 8 reviews 7.4/10 WiFi
  • 500 reviews 6.9/10 Food
  • 198 reviews 8.1/10 Amenities
  • 185 reviews 8.3/10 Pool
  • 153 reviews 6.7/10 Cleanliness

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