Dear Suleyman, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our central location, clean and comfortable rooms, competitive pricing, and restaurant offering. As a valued ALL Classic member, we greatly appreciate your loyalty and were pleased to read your kind comments about the friendly service provided by our team. It was particularly rewarding to hear that you found all of our team members helpful and welcoming throughout your stay. I will be sure to share your feedback with the team, who will be delighted to know they helped make your visit an enjoyable one. Thank you again for choosing Mövenpick Hotel Hobart. We look forward to your next stay with us. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Justin, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location and found your room to be clean, modern, and comfortable. It is particularly pleasing to know that the bedding stood out and that you rated your experience so highly across cleanliness, breakfast, our team, WiFi, sustainability initiatives, and both your arrival and departure experiences. As a valued ALL Classic member, we greatly appreciate your loyalty and support. We also appreciate your feedback regarding the seating and table space within the room. Comments such as yours help us better understand our guests' preferences and identify opportunities for future improvements. Thank you again for choosing Mövenpick Hotel Hobart. We look forward to your next stay with us. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Alastair, Thank you for your wonderful review and for sharing such detailed feedback about your stay. We are delighted to hear that you enjoyed your time in the Derwent Suite and were able to take in the stunning views of the waterfront and kunanyi / Mount Wellington. It is fantastic to know that the room, location, friendly service, and dining experiences all contributed to a memorable weekend away. As a valued ALL Silver member, we greatly appreciate your loyalty and are thrilled that our central location made it easy to explore Salamanca, the waterfront, and everything else Hobart has to offer. Thank you again for your kind comments and recommendation. We look forward to welcoming you back for another indulgent Hobart getaway soon. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear M., Thank you for your wonderful review and for awarding us a perfect score following your recent business stay. We are delighted to hear that our team helped make your experience stress-free and easy from arrival through to departure. Your comments about the professionalism of our valet and front office teams are greatly appreciated, and it is especially rewarding to hear that nothing was too much trouble throughout your stay. It is also fantastic to know that you enjoyed your clean and comfortable room, our sustainability initiatives, and your dining experience at Tesoro Restaurant. I am sure the team will be thrilled to hear your compliments about the steak and the friendly service. Thank you again for taking the time to share your experience. We look forward to your next stay with us. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Belinda, Thank you for taking the time to share your feedback. I am sorry to read that your stay did not meet expectations, particularly regarding the room location and the impact this had on your night's rest. We understand how important a comfortable and quiet environment is, especially when travelling for business. While we were unable to provide a further upgrade during your stay due to availability, I am disappointed that your experience left you feeling that your loyalty was not valued. We greatly appreciate the support of our ALL members and recognise the importance of delivering a stay experience that reflects that. Your comments regarding the room's proximity to the lifts have been noted and will be reviewed by our team. Thank you again for sharing your feedback as it helps us identify opportunities for improvement. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear S., Thank you for taking the time to share your feedback. I am sorry to read that your recent stay did not meet the expectations you had built from your previous experiences with us. We appreciate your comments regarding the room allocated during your stay, communication from our team, housekeeping service, and overall experience. It is disappointing to learn that you felt let down in several areas, particularly as a returning guest. We strive to provide clear communication and attentive service, and it is evident from your feedback that we did not achieve this on this occasion. I would welcome the opportunity to discuss your experience further and better understand the concerns you have raised, particularly regarding the accommodation having been booked externally by your employer, WiFi experience, housekeeping service, and the level of recognition received during your stay. Should you be willing, please feel free to contact me directly so that we can discuss your feedback in more detail. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Adrian, Wow, what a review. Thank you for taking the time to share such wonderful feedback following your stay with us. To hear that, as an ALL Diamond member who stays with Accor properties around the world, you consider Mövenpick Hotel Hobart to be the best is an incredible compliment. We are delighted that you enjoyed the comfort and layout of your room, the restaurant offerings, your upgrade and view, and of course our daily Chocolate Hour. Most importantly, I am thrilled to know that our team consistently delivered solutions and service that helped make your stay seamless and enjoyable. Thank you also for your thoughtful suggestions regarding branded refillable water bottles and business lounge offerings. We always appreciate guests sharing ideas from their travels across the Accor network, and your feedback is genuinely valuable. We also appreciate your comments regarding WiFi speed and will continue to review opportunities to improve connectivity for our business travellers. Thank you again for your loyalty and support, Adrian. Reviews like yours mean a great deal to our entire team, and we look forward to welcoming you back for another stay soon. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Inggrid, Thank you for taking the time to share your feedback. Whilst I am pleased to hear you found our location convenient and that your arrival, departure, WiFi, and sustainability initiatives were highlights of your stay, I am sorry to learn that your final evening was impacted by the presence of a moth and concerns regarding room cleanliness. At this time of year, Tasmania can experience seasonal Bogong moth activity. Given the positioning of your room, it is likely the moths entered the hotel when external doors were opened by guests rather than originating from within the room itself. Nevertheless, I appreciate how disruptive this would have been, particularly when trying to sleep. I am also disappointed to learn that you found cleanliness less than expected, I have been shared with our Housekeeping leadership team for review, as maintaining a clean and comfortable environment is extremely important to us. Thank you also for your feedback regarding the redemption of ALL Reward Nights and room configuration options. We understand the importance of flexibility when travelling with family and appreciate you sharing your experience. We are grateful for your feedback and for recognising the positive aspects of your stay. Your comments help us continue to improve the experience we provide to all our guests. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Ian, Thank you for your fantastic review and for choosing Mövenpick Hotel Hobart. We are delighted to hear that our central location, welcoming team, and hotel facilities all contributed to an enjoyable stay. It is particularly pleasing to see perfect scores across so many aspects of your experience, including your booking journey, accommodation, cleanliness, arrival experience, and departure. As a valued ALL Gold member, we greatly appreciate your loyalty and are thrilled that our team helped make your visit such a positive one. Thank you again for your kind feedback. We look forward to your next stay with us and another opportunity to showcase the best of Hobart hospitality. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Dawn, Thank you for your wonderful review and for your continued support of Mövenpick Hotel Hobart. It is fantastic to hear that you once again enjoyed your stay and felt well looked after by our team across reservations, reception, and dining. We are especially pleased that our in-house reservations team made the booking process seamless and ensured you were able to secure the room that best suited your needs. As a valued ALL Platinum member, we greatly appreciate your loyalty and are delighted that your accommodation, arrival experience, and departure all met your expectations. Thank you also for recognising Claudia for her exceptional service. I will be sure to share your kind comments with her, as I know they will mean a great deal. We look forward to your next stay with us and to providing another memorable experience. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Tracy, Thank you for your wonderful review and for your continued loyalty as an ALL Platinum member. We are delighted to hear that you enjoyed another comfortable stay with us and that our team left such a positive impression. Your comments about our staff being polite, friendly, professional, and always willing to help are greatly appreciated and perfectly reflect the level of hospitality we strive to deliver every day. It is also fantastic to know that you continue to find the ALL booking experience straightforward and convenient, and that you enjoyed our accommodation, breakfast offering, cleanliness, and overall service. Thank you for recognising the efforts of the entire team. I will be sure to share your kind words, as feedback like this means a great deal to everyone. We look forward to your next stay with us. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Sharron, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to hear that your check-in experience ran smoothly, that our team was able to accommodate your bedding request, and that you found both our front office and restaurant teams friendly and helpful throughout your stay. As a valued ALL Gold member, we greatly appreciate your loyalty and support. I was, however, disappointed to read that your breakfast experience did not meet expectations, particularly regarding the information you received about ordering Vegemite toast. I have attempted to contact you directly to better understand what occurred but have unfortunately been unable to reach you. Please accept my apologies for any confusion or frustration caused. I also appreciate your feedback regarding parking. We understand the cost and availability of parking are important considerations for our guests and we are actively exploring ways to further improve the overall arrival experience. Thank you again for your feedback. We hope to have the opportunity to provide a more enjoyable experience on your next stay. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Kieron, Thank you for your fantastic review and for awarding Mövenpick Hotel Hobart a perfect score. We are delighted to hear that you enjoyed your stay, particularly our central location, harbour views, and the friendly service provided by our team. It is wonderful to know that your room was well presented and that you found great value in redeeming your ALL Reward points. As a valued ALL Classic member, we greatly appreciate your loyalty and are pleased that your arrival, accommodation, cleanliness, and departure experiences all exceeded expectations. Thank you again for your kind feedback. We look forward to your next stay with us and another opportunity to showcase the very best of Hobart. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Sheldon, Thank you for taking the time to share your feedback and for recognising your ALL Classic membership. I am delighted to hear that you enjoyed your stay with us and found both our location and food offerings to be highlights of your visit. It is wonderful to know that you were very happy with your accommodation and that our team helped create such a positive experience throughout your stay. I was also pleased to see your perfect scores for your booking experience, arrival, accommodation, cleanliness, breakfast, team interactions, and departure experience. Feedback such as yours is fantastic recognition for our team and reflects the level of hospitality we strive to deliver every day. Thank you again for your loyalty as an ALL Classic member and for your recommendation. We truly appreciate your support and look forward to your next stay with us. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Emma, Thank you for taking the time to share your feedback and for recognising your ALL Gold membership. I am delighted to hear that you enjoyed your stay overall and that highlights included your clean and comfortable room, our breakfast offering, and the late checkout arranged by the team. It is wonderful to know these touches helped make your visit a pleasant and relaxing one. Thank you also for your honest feedback regarding your arrival drinks experience. Whilst I am pleased we were able to provide your welcome drinks, I am sorry that the interaction did not feel as smooth or intuitive as it should have. We strive to deliver warm, confident, and personalised service at every touchpoint, and I appreciate you taking the time to share your perspective. Your comments regarding communication and the handling of drinks service have been noted and will be used as a coaching opportunity for the team. I was pleased to see your strong ratings for accommodation, cleanliness, breakfast, sustainability, and your booking experience, and it is wonderful to know that despite this interaction, you still found your stay delightful overall. Thank you again for your loyalty as an ALL Gold member and for your balanced and thoughtful feedback. We truly appreciate your support and look forward to welcoming you back for an even better experience next time. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Aurora, Thank you for taking the time to share such a wonderful review and for recognising your ALL Silver membership. I am delighted to hear that you and your family enjoyed your stay with us and found our location, accommodation, and team to be highlights of your visit. It is especially rewarding to know that both our Front Office and Tesoro Restaurant teams helped make your experience so memorable. A special thank you for recognising Berlin. I will be sure to share your kind comments with him personally. Knowing that he helped take care of you from check-in through to check-out is exactly the personalised service experience we strive to create for our guests. I was also thrilled to read that the children enjoyed the complimentary ice cream and that Chocolate Hour was a highlight of your stay. These little Mövenpick traditions are always popular with families and help create lasting holiday memories. Thank you again for your generous feedback, your loyalty as an ALL Silver member, and your recommendation. We truly appreciate your support and look forward to your next stay with us. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Danica, Thank you for taking the time to share your feedback and for recognising your ALL Gold membership. I am delighted to hear that you enjoyed such a positive stay with us and that our location and accommodation were highlights of your visit. It is wonderful to know that you found us ideally positioned for your trip and that your room helped make your stay comfortable and enjoyable. I was also pleased to see your excellent ratings for your booking experience, cleanliness, and our sustainability initiatives, along with your willingness to recommend both Mövenpick Hotel Hobart and the ALL loyalty programme to others. Feedback such as yours is greatly appreciated and provides valuable recognition for our team. We truly value your loyalty as an ALL Gold member and are grateful that you chose to stay with us during your visit to Hobart. Thank you again for your kind review. We look forward to your next stay with us. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Sylvia, Thank you for taking the time to share your feedback and for recognising your ALL Classic membership. I am delighted to hear that you enjoyed your stay with us and found our location to be such a highlight. Being right in the heart of Hobart while still offering a peaceful and quiet environment is something many of our guests appreciate, so it is wonderful to know this contributed to your experience. I was also pleased to see your perfect scores for your booking experience, arrival, accommodation, cleanliness, interactions with our team, and departure process. Feedback such as yours is fantastic recognition for our team, who work hard to ensure every guest enjoys a comfortable and memorable stay. Thank you again for your loyalty as an ALL member and for your kind recommendation. We look forward to welcoming you back to Mövenpick Hotel Hobart on your next visit. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Siti, Thank you for taking the time to share your feedback following your family stay with us. I am delighted to hear that our location was the perfect fit for your short trip and that you found the hotel to be a great base for exploring Hobart. It is wonderful to see your perfect scores for accommodation, cleanliness, our team, Wi-Fi, departure experience, and our sustainability initiatives. Thank you also for your comments regarding check-in. We completely understand the desire to access your room earlier, especially when travelling with family. Whilst early check-in is always subject to availability, our team will gladly accommodate requests whenever possible. We are thrilled that you had a positive overall experience and that you would recommend Mövenpick Hotel Hobart to your family and friends. Thank you again for your kind feedback. Kind regards, James H Front Office Manager Mövenpick Hotel Hobart