Dear R., Thank you for taking the time to share your lovely feedback following your stay with us. I’m delighted to hear that you enjoyed our convenient location, being so close to the park and Salamanca, as well as the complimentary parking available on weekends and overnight. It was a pleasure to welcome you, and I’m especially grateful for your kind mention of me and our team. Thank you also for your continued loyalty as an ALL Accor Gold member and for recommending us to others. Your feedback and support are greatly appreciated, and I look forward to welcoming you back to Mantra One Sandy Bay Road Hobart on your next visit to Hobart. Warm Regards, William Ng General Manager

Dear Natasha, Thank you for taking the time to share your wonderful feedback following your stay with us at Mantra One Sandy Bay Road Hobart. I’m delighted to hear that you found your executive apartment extremely comfortable and spacious, providing a true home away from home during your longer work and holiday stay. It’s also wonderful to know that you enjoyed our convenient location and the ease of walking to Hobart’s many attractions. Your kind comments about our team and your overall experience are greatly appreciated, and I will be sure to share your feedback with the team. Thank you again for choosing Mantra One Sandy Bay Road. It was a pleasure having you stay with us, and we look forward to welcoming you back to Hobart again in the future. Warm Regards, William Ng General Manager

Dear Jeffrey, Thank you very much for your kind words and for taking the time to share your experience with us. It was a real pleasure having you and your partner stay with us. I’m particularly grateful for your lovely comments about our team. My team and I take great pride in making our guests feel welcome and helping with those little things that can make a stay more enjoyable — including sharing our favourite places to eat around Hobart. I’ll certainly share your feedback with the team. It means a great deal to all of us to know that our efforts helped make your stay a comfortable and enjoyable one. Thank you again for choosing Mantra One Sandy Bay Road, Jeffrey. We hope to have the pleasure of welcoming you back to Hobart again in the future. Warm Regards, William Ng General Manager

Dear Mark, Thank you for taking the time to share such a wonderful and detailed review following your stay with us. We’re delighted to hear that you had a very pleasant experience at Mantra One Sandy Bay Road. It’s fantastic to know you enjoyed our convenient location, spacious and well-appointed accommodation, and the proximity to Salamanca Markets, the waterfront, city shopping, restaurants and local attractions. We’re also pleased that you found the WiFi and in-room amenities to your liking. Your kind words about Colleen and Sangita are especially appreciated. We’ll be sure to share your recognition with them — it’s wonderful to know that their warm welcome and local knowledge helped make your stay more enjoyable. We also appreciate your helpful comments regarding the cooking facilities. We’re pleased our team was able to provide a portable cooktop and utensils when required, and we hope this information assists future guests when planning their stay. Thank you again for your generous feedback and for recommending us. We look forward to welcoming you back to Hobart in the future. Warm regards, William Ng General Manager

Dear Liz, Thank you for taking the time to share such wonderful feedback following your stay with us. We’re delighted to hear you enjoyed our great location, with the waterfront, cafes and pier all within easy reach, as well as the quality of your accommodation. It’s also fantastic to know you found the booking process through the ALL Accor app easy and convenient. We truly appreciate your kind recommendation and your continued loyalty as an ALL Accor Gold member. Your feedback regarding our team, departure experience and WiFi is also appreciated and will help us continue to look for ways to enhance the guest experience. We hope to have the pleasure of welcoming you and your family back to Mantra One Sandy Bay Road Hobart on your next visit. Warm Regards, William Ng General Manager

Dear Karl, Thank you for taking the time to share your wonderful feedback and for choosing to stay with us. We are delighted to hear that you enjoyed our location, which made it convenient for exploring Hobart, and that you found your apartment well appointed and comfortable. It is particularly pleasing to hear your kind comments about our team. We take great pride in being welcoming, informative and attentive to our guests’ needs, so it is wonderful to know that this contributed positively to your stay. Thank you again for your kind words and for choosing Mantra One Sandy Bay Road Hobart. We look forward to welcoming you and your partner back on your next visit to Hobart. Kind regards, William Ng General Manager

Dear Robin, Thank you for taking the time to share your feedback following your seven-night stay with us. We are pleased to hear that you enjoyed our convenient location, quiet surroundings and spacious accommodation. Our apartments are self-contained, and as outlined in our booking terms and communicated throughout the booking journey, including again at check-in, rooms are serviced after every seven nights. We are therefore sorry if there was any misunderstanding regarding the servicing frequency during your stay. With regard to the cleanliness of the bathroom, we are disappointed that this was not to your expectations. Should you ever find that something in your apartment has not been prepared as expected, we encourage you to let our reception team know during your stay. We are always happy to attend to any concerns and make things right wherever possible. We also appreciate your feedback regarding the configuration of the beds and the unevenness you experienced, and we will review this with our team. Thank you again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back and provide you with an enjoyable stay. Kind regards, William Ng General Manager

Dear Andrew, Thank you very much for your wonderful review and for taking the time to share such generous feedback about your stays with us. It is particularly meaningful to know that you chose to return to Mantra One Sandy Bay Road after your previous visit. I remember that your earlier stay was a particularly stressful one, and I am delighted that Sangita was able to provide you with the calm and reassurance you needed at the time. It is wonderful to hear that the impression she made on you has stayed with you and contributed to your decision to return. Thank you for taking the time to specifically recognise Sangita. Your comments about her calm and pleasant demeanour and her genuine customer service are a wonderful reflection of the care we want our guests to experience. I will be sharing your feedback with Sangita and the team, and I am sure it will mean a great deal to her. I also greatly appreciate the kind feedback you shared with our wider Accor team following your previous experience. It is always rewarding when the care provided by our people resonates strongly enough for guests to take the time to let others know. Thank you too for recognising our clean and well-equipped accommodation and our sustainability initiatives. We are pleased that these efforts contributed positively to your stay. We look forward to welcoming you back to Mantra One Sandy Bay Road again, Andrew. It is a genuine pleasure to have you return! Warm regards, William Ng General Manager

Dear Vanessa, Thank you for taking the time to share such thoughtful and detailed feedback following your recent stay at Mantra One Sandy Bay Road Hobart. It is wonderful to hear that, after many years of returning to Mantra One, we continue to be your preferred choice in Hobart. We are particularly pleased that you value our convenient location, parking, spacious apartments and, most importantly, the welcoming service from our team. I am delighted that you enjoyed the Tasmanian raspberry jam and handwritten welcome card. It is always rewarding to know that these small personal touches make a difference, particularly for one of our valued Platinum Accor Plus members. I will also be sure to pass your kind words on to Colleen and the rest of the team. Thank you as well for being so constructive in highlighting the areas where we can improve. Your comments regarding the bathroom, shower and tapware, lighting, coat hooks, additional hangers and bedroom television have been noted. As a loyal returning guest, your perspective is particularly valuable, and we will review these items as part of our ongoing maintenance and improvement planning. We truly appreciate your continued loyalty and your recommendation. We look forward to welcoming you back to Mantra One Sandy Bay Road on your next visit to Hobart and to making each stay even better. Warm regards, William Ng General Manager

Dear Mark, Thank you for taking the time to share your wonderful feedback following your stay with us. We’re delighted to hear that you enjoyed your apartment and found our location to be a great base for your time in Hobart. It’s wonderful to know that the apartment exceeded your expectations and that you had such a positive experience with us. We truly appreciate your continued loyalty as an ALL Accor Gold member and Accor Vacation Club member, and thank you for choosing Mantra One Sandy Bay Road. It was a pleasure having you stay with us, and we look forward to welcoming you back to Hobart again in the future. Warm Regards, William Ng General Manager

Dear Joanne, Thank you so much for taking the time to share such thoughtful feedback following your five-night stay with us. It was an absolute pleasure having you and your family stay at Mantra One Sandy Bay Road, and I’m delighted to hear that you found our location convenient for your tours and that our team made you feel welcome and well looked after. Thank you for the special mention of Colleen and Sangita as well. I’ll be sure to share your kind words with them. It means a great deal to our team when guests recognise the care and effort that goes into making their stay comfortable. I’m also pleased that our pre-arrival communication was helpful and that you found the information and instructions clear. I’m sorry that you had to change apartments due to the dryer issue, but I’m glad we were able to assist and that you found both apartments clean and comfortable. It was particularly lovely to hear that you appreciated the welcome card, Tasmanian strawberry jam and sparkling water. We enjoy adding these small local produced touches for our ALL members, and I’m glad they made you feel recognised and welcomed. Thank you again, Joanne, for your kind words and for choosing to stay with us. It was a pleasure to personally welcome you, and we hope to have the opportunity to look after you and your family again should your travels bring you back to Hobart. Warmest Regards, William Ng General Manager

Dear Miles, Thank you for taking the time to share your feedback following your stay with us. We’re pleased to hear that you found your one-bedroom apartment clean, comfortable, and a good size for your stay. Our convenient location close to Salamanca Market is certainly a favourite among guests, and we’re glad this added to your experience in Hobart. We also appreciate your feedback across the various aspects of your stay, as it helps us identify opportunities to continually improve the guest experience. Thank you for choosing Mantra One Sandy Bay Road. We hope to have the pleasure of welcoming you back on your next visit to Hobart. Warm Regards, William Ng General Manager

Dear Ken, Thank you for taking the time to share your wonderful feedback following your stay with us. We’re delighted to hear that your apartment offered more than you were expecting and that you enjoyed having the separate bedroom, kitchenette, dishwasher, and laundry facilities. It’s also lovely to hear that Room 106 provided you with such a pleasant outlook over the park and towards the hills. Our location next to Salamanca Market is certainly a highlight, particularly for guests visiting to explore the markets and surrounding waterfront precinct. We’re pleased that the convenience of the location added to your short stay. Thank you again for choosing Mantra One Sandy Bay Road and for your kind comments about the cleanliness and our team. We hope to welcome you back to Hobart for another stay in the future. Warm Regards, William Ng General Manager

Dear Kelvin, Thank you for taking the time to share your feedback following your stay with us. We’re pleased to hear that you enjoyed our convenient location, found your apartment very clean, and were happy with the service provided by our team. We truly appreciate your positive comments in these areas. I’m sorry, however, that the outlook from your Level 1 apartment was disappointing. We understand that having a more pleasant view can make a significant difference to the overall stay. As our apartments are located across different levels and orientations within the property, the outlook does vary between apartments, and unfortunately some rooms have more limited views. We have certainly noted your feedback regarding this, and should you consider staying with us again, we would be happy to discuss the available apartment options and see if we can accommodate a preference for a more open outlook, subject to availability. Thank you again for your feedback and for being a valued ALL Accor member. We hope to have the opportunity to welcome you back to Mantra One Sandy Bay Road and provide you with an even more enjoyable stay. Kind Regards, William Ng General Manager

Dear Patcharee, Thank you so much for your incredibly kind words and for taking the time to share such a wonderful review. It was such a lovely surprise to welcome you again, especially after first meeting you during your stay at my previous property in Melbourne. Little did we know that our paths would cross again here in Hobart, and that we would reconnect without either of us knowing that I was now here at Mantra One Sandy Bay Road! As a former Heartist, I know you understand the importance of genuine hospitality and the little touches that can make a stay memorable. It therefore means even more to me to hear such kind words from you about our team, their friendliness and willingness to assist. I’m so pleased that you and your friends enjoyed the spaciousness and comfort of the apartment, our location, and the overall experience. It was genuinely wonderful to see you again, and I’m grateful that our paths have crossed once more. Thank you again for your support and kind recommendation. I hope this won’t be the last time our hospitality journeys cross, and I look forward to welcoming you back to Hobart again in the future. Warmest Regards, William Ng General Manager

Dear Peter, Thank you for taking the time to share your feedback following your stay with us. We’re delighted to hear that you enjoyed our convenient location and found it easy to access everything Hobart has to offer. We also appreciate your feedback regarding the keys and lift access. Your comments around building access are particularly valuable. We understand your concerns about the ability for non-guests to access the lifts and different levels during the daytime, and we will certainly review this with our Body Corporate to consider whether there are further measures we can put in place to enhance the security and comfort of our guests. Thank you again for choosing Mantra One Sandy Bay Road and for being a valued ALL Accor and Accor Vacation Club member. We appreciate you taking the time to provide constructive feedback and hope to welcome you back to Hobart in the future. Warm Regards, William Ng General Manager

Dear Bernadette, Thank you for taking the time to share your lovely feedback following your stay with us. We’re delighted to hear that you enjoyed your stay and found your apartment spacious and comfortable. Our convenient location and the ability to walk to many of Hobart’s attractions are certainly among the things our guests value most, so it’s wonderful to know these added to your experience. We also appreciate your continued loyalty as an ALL Accor Gold member and are pleased to hear that you find booking through the ALL App easy and convenient. Thank you again for choosing Mantra One Sandy Bay Road. We hope to have the pleasure of welcoming you back for a longer stay next time you’re visiting Hobart. Warm Regards, William Ng General Manager

Dear Robert, Thank you for taking the time to share your feedback following your recent weekend stay with us at Mantra One Sandy Bay Road Hobart. I’m delighted to hear that you and your group enjoyed our convenient location, spacious rooms and well-equipped kitchen facilities, and that we were able to accommodate your group together on the same floor. It’s also wonderful to know that our team made you feel well looked after, with their helpful and friendly service receiving your highest rating. We appreciate your comments regarding our reception hours. As we are not a 24-hour reception property, we understand the importance of ensuring our guests have clear information and convenient arrangements outside reception hours, and your reminder is appreciated. Thank you again for choosing to stay with us and for your strong recommendation. We particularly value your loyalty as an ALL Accor Platinum member and look forward to welcoming you and your group back to Hobart in the future. Warm Regards, William Ng General Manager

Dear Peter, Thank you for taking the time to share such positive feedback following your recent stay with us at Mantra One Sandy Bay Road Hobart. I’m delighted to hear that you enjoyed our convenient location, spacious accommodation and facilities, and particularly that you found our team friendly, welcoming and helpful. Your kind comments about our two reception team members are greatly appreciated, and I will be sure to share your recognition with them. Feedback such as yours is a wonderful encouragement to the team. It is also pleasing to know that you found the hotel clean, tidy and well maintained, and that the pleasant walk to the mall and Salamanca added to your experience. Thank you again for choosing to stay with us and for recommending Mantra One Sandy Bay Road Hobart. We sincerely appreciate your support and look forward to welcoming you back on your next visit to Hobart. Best Regards, William Ng General Manager