Dear Beverley, Thank you for sharing your feedback following your recent stay at Mantra One Sandy Bay Road Hobart. I am pleased to hear that you found our apartment clean and our team friendly. Your kind comments are appreciated, and I am sorry, however, that the overall experience lacked some of the homely touches that would have made your stay more memorable. Thank you also for highlighting the mismatched cups and their incompatibility with the coffee machine. As each apartment in our property is individually owned, maintaining consistency across kitchenware and amenities can take time. We are currently working towards refreshing the crockery, utensils and other kitchenette items throughout the building, subject to coordination and supply availability. Your feedback reinforces the importance of ensuring these practical details are considered as part of the overall guest experience. We appreciate you bringing these matters to our attention, as even small details can make a meaningful difference to the comfort and enjoyment of a stay. We hope to have the opportunity to welcome you back in the future and provide you with a more welcoming and memorable experience. Warm Regards, William Ng General Manager

Dear John, Thank you for your wonderful review and for sharing such kind words about your experience at Mantra One Sandy Bay Road. I’m delighted to hear that, as an interstate traveller, your stay turned out to be such A. jackpot! It’s particularly rewarding to know that you appreciated our central location, the cleanliness of your accommodation, and the warm, professional service provided by our team. Your generous recognition of our staff means A. great deal to us. Thank you also for your kind words about the Manager. I believe that leading by example is an important part of creating A. positive culture where our team feels empowered to deliver genuine, welcoming hospitality. It is especially gratifying to know that this has contributed to your experience with us. We sincerely appreciate your loyalty as an ALL Accor Gold member, along with your strong recommendation. Your feedback is A. wonderful encouragement to our entire team. John, it was A. pleasure having you stay with us, and we look forward to welcoming you back to Mantra One Sandy Bay Road on your next visit to Hobart. Warm regards, William Ng General Manager

Dear Jamie, Thank you for taking the time to share such detailed feedback following your recent stay at Mantra One Sandy Bay Road Hobart. While I am pleased to hear that you enjoyed the comfort of the bed and sofa, the large television and our convenient location, I sincerely apologise that several aspects of your accommodation fell short of your expectations. Please accept my apologies for the condition in which the apartment was presented, particularly the towels and cleaning cloths left behind, as well as your concerns regarding mould in the bathroom. This is certainly not the standard of cleanliness and presentation we aim to provide. We acknowledge that these matters should have been identified during our housekeeping checks before your arrival, and I will reinforce the importance of thorough cleaning and inspection with our team to help prevent similar occurrences. I understand our reception team apologised at the time and advised that you preferred not to have our team enter the apartment again. While we respect your preference and understand the importance of your privacy, we also recognise that we should have communicated more clearly about the options available to address your concerns and ensure you felt properly looked after. I am also sorry for the confusion surrounding the parking arrangements and the additional expense you incurred as a result. We appreciate how frustrating this would have been, particularly after you had contacted us well in advance. Your feedback will help us reinforce the importance of providing accurate and consistent information about parking arrangements. We also appreciate your comments regarding the condition of the apartment, the performance of the appliances and the bedding arrangement. Your feedback highlights several areas where we need to pay closer attention to the details that contribute to a comfortable and reassuring stay. Jamie, thank you for acknowledging the positive aspects of your visit while being honest about the areas that disappointed you. We value your feedback and the opportunity it gives us to improve. I am sorry we did not deliver the experience you should have received, and I hope we may have the opportunity to welcome you back for a much better stay in the future. Warm regards, William Ng

Hello Chris, Thank you for taking the time to share your feedback following your stay at Mantra One Sandy Bay Road Hobart. We are pleased that you enjoyed our convenient location, the generous size of the apartment and the space it provided for your family. We also appreciate your recognition that our property can be a practical option for travellers seeking a well-located place to stay. That said, we are sorry to learn that aspects of the apartment, particularly the natural light, kitchen facilities and layout, did not meet your expectations. We understand that these features can make a significant difference to the comfort of a family stay, and we appreciate you sharing your observations. Regarding your arrival, I would like to provide some additional context. As a small property, our Front Desk team occasionally needs to assist one guest at a time. On this occasion, our team member was assisting another guest nearby, which resulted in a short wait before she could attend to you. We appreciate your acknowledgement that the wait was not particularly long, and we are sorry if the circumstances caused any uncertainty on arrival. As a close-knit and amazing team, we take pride in doing our best for every guest, and we would have welcomed the opportunity to understand your concerns while you were staying with us. Had we known how you felt about the apartment and its facilities, we would have explored what assistance or alternatives might have been available to make your stay more comfortable. We recognise that every guest has different expectations, and we respect your right to share your experience. At the same time, we value the opportunity to listen and assist when concerns arise, as sometimes a conversation can help us find a practical solution before a guest departs. Thank you again for your feedback. We will take your comments on board as we continue to review the experience we offer our guests. Kind regards, William Ng General Manager

Dear Shaun, Thank you for choosing Mantra One Sandy Bay Road Hobart and for taking the time to share your experience. I’m delighted to hear that you enjoyed our convenient location, with so much of Hobart within easy walking distance. It’s also wonderful to know that you found the booking process straightforward and our team helpful on arrival. Providing a welcoming, comfortable experience from arrival through to departure is something we take great pride in, and your feedback is a lovely reflection of our team’s efforts. Thank you for your continued loyalty as an ALL Accor and Accor Vacation Club member. We truly appreciate your support and recommendation. Shaun, we look forward to welcoming you and your partner back to Mantra One Sandy Bay Road Hobart for another enjoyable stay. Warm regards, William Ng General Manager

Dear Mike, Thank you for taking the time to share your feedback following your family stay at Mantra One Sandy Bay Road Hobart. We’re delighted to hear that everything went well during your visit. It’s particularly pleasing to know that our front desk team made a positive impression. We’ll be sure to pass on your kind words to our team. Thank you for choosing to stay with us and for your continued support as an ALL Accor Classic member. We hope to have the pleasure of welcoming you and your family back to Hobart for another enjoyable stay. Kind Regards, William Ng General Manager

Dear Kathleen, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to hear that you enjoyed our convenient location and comfortable accommodation, and that you were happy with the cleanliness, arrival experience and service from our team. We also appreciate your continued loyalty to Accor and your positive comments regarding the ALL App. Thank you for your feedback regarding the parking. As a heritage property, our building and grounds have a number of physical limitations, including the size and layout of our parking area, which unfortunately cannot be readily changed. We do appreciate that the parking can feel tight at times; however, having on-site guest parking in this location is a valuable facility that we are pleased to be able to offer. I also note your comments regarding the welcome amenity. We take pride in supporting Tasmanian producers and providing locally sourced offerings for our guests. While our facilities are different from a full-service hotel, we continually review our welcome offering and look for opportunities to provide variety and value within the experience we can offer. Thank you again for your considered feedback and for choosing Mantra One Sandy Bay Road Hobart. We hope to have the opportunity to welcome you back and provide you with another enjoyable stay. Kind regards, William Ng General Manager

Dear R., Thank you for taking the time to share your lovely feedback following your stay with us. I’m delighted to hear that you enjoyed our convenient location, being so close to the park and Salamanca, as well as the complimentary parking available on weekends and overnight. It was a pleasure to welcome you, and I’m especially grateful for your kind mention of me and our team. Thank you also for your continued loyalty as an ALL Accor Gold member and for recommending us to others. Your feedback and support are greatly appreciated, and I look forward to welcoming you back to Mantra One Sandy Bay Road Hobart on your next visit to Hobart. Warm Regards, William Ng General Manager

Dear Natasha, Thank you for taking the time to share your wonderful feedback following your stay with us at Mantra One Sandy Bay Road Hobart. I’m delighted to hear that you found your executive apartment extremely comfortable and spacious, providing a true home away from home during your longer work and holiday stay. It’s also wonderful to know that you enjoyed our convenient location and the ease of walking to Hobart’s many attractions. Your kind comments about our team and your overall experience are greatly appreciated, and I will be sure to share your feedback with the team. Thank you again for choosing Mantra One Sandy Bay Road. It was a pleasure having you stay with us, and we look forward to welcoming you back to Hobart again in the future. Warm Regards, William Ng General Manager

Dear Jeffrey, Thank you very much for your kind words and for taking the time to share your experience with us. It was a real pleasure having you and your partner stay with us. I’m particularly grateful for your lovely comments about our team. My team and I take great pride in making our guests feel welcome and helping with those little things that can make a stay more enjoyable — including sharing our favourite places to eat around Hobart. I’ll certainly share your feedback with the team. It means a great deal to all of us to know that our efforts helped make your stay a comfortable and enjoyable one. Thank you again for choosing Mantra One Sandy Bay Road, Jeffrey. We hope to have the pleasure of welcoming you back to Hobart again in the future. Warm Regards, William Ng General Manager

Dear Mark, Thank you for taking the time to share such a wonderful and detailed review following your stay with us. We’re delighted to hear that you had a very pleasant experience at Mantra One Sandy Bay Road. It’s fantastic to know you enjoyed our convenient location, spacious and well-appointed accommodation, and the proximity to Salamanca Markets, the waterfront, city shopping, restaurants and local attractions. We’re also pleased that you found the WiFi and in-room amenities to your liking. Your kind words about Colleen and Sangita are especially appreciated. We’ll be sure to share your recognition with them — it’s wonderful to know that their warm welcome and local knowledge helped make your stay more enjoyable. We also appreciate your helpful comments regarding the cooking facilities. We’re pleased our team was able to provide a portable cooktop and utensils when required, and we hope this information assists future guests when planning their stay. Thank you again for your generous feedback and for recommending us. We look forward to welcoming you back to Hobart in the future. Warm regards, William Ng General Manager

Dear Liz, Thank you for taking the time to share such wonderful feedback following your stay with us. We’re delighted to hear you enjoyed our great location, with the waterfront, cafes and pier all within easy reach, as well as the quality of your accommodation. It’s also fantastic to know you found the booking process through the ALL Accor app easy and convenient. We truly appreciate your kind recommendation and your continued loyalty as an ALL Accor Gold member. Your feedback regarding our team, departure experience and WiFi is also appreciated and will help us continue to look for ways to enhance the guest experience. We hope to have the pleasure of welcoming you and your family back to Mantra One Sandy Bay Road Hobart on your next visit. Warm Regards, William Ng General Manager

Dear Karl, Thank you for taking the time to share your wonderful feedback and for choosing to stay with us. We are delighted to hear that you enjoyed our location, which made it convenient for exploring Hobart, and that you found your apartment well appointed and comfortable. It is particularly pleasing to hear your kind comments about our team. We take great pride in being welcoming, informative and attentive to our guests’ needs, so it is wonderful to know that this contributed positively to your stay. Thank you again for your kind words and for choosing Mantra One Sandy Bay Road Hobart. We look forward to welcoming you and your partner back on your next visit to Hobart. Kind regards, William Ng General Manager

Dear Robin, Thank you for taking the time to share your feedback following your seven-night stay with us. We are pleased to hear that you enjoyed our convenient location, quiet surroundings and spacious accommodation. Our apartments are self-contained, and as outlined in our booking terms and communicated throughout the booking journey, including again at check-in, rooms are serviced after every seven nights. We are therefore sorry if there was any misunderstanding regarding the servicing frequency during your stay. With regard to the cleanliness of the bathroom, we are disappointed that this was not to your expectations. Should you ever find that something in your apartment has not been prepared as expected, we encourage you to let our reception team know during your stay. We are always happy to attend to any concerns and make things right wherever possible. We also appreciate your feedback regarding the configuration of the beds and the unevenness you experienced, and we will review this with our team. Thank you again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back and provide you with an enjoyable stay. Kind regards, William Ng General Manager

Dear Andrew, Thank you very much for your wonderful review and for taking the time to share such generous feedback about your stays with us. It is particularly meaningful to know that you chose to return to Mantra One Sandy Bay Road after your previous visit. I remember that your earlier stay was a particularly stressful one, and I am delighted that Sangita was able to provide you with the calm and reassurance you needed at the time. It is wonderful to hear that the impression she made on you has stayed with you and contributed to your decision to return. Thank you for taking the time to specifically recognise Sangita. Your comments about her calm and pleasant demeanour and her genuine customer service are a wonderful reflection of the care we want our guests to experience. I will be sharing your feedback with Sangita and the team, and I am sure it will mean a great deal to her. I also greatly appreciate the kind feedback you shared with our wider Accor team following your previous experience. It is always rewarding when the care provided by our people resonates strongly enough for guests to take the time to let others know. Thank you too for recognising our clean and well-equipped accommodation and our sustainability initiatives. We are pleased that these efforts contributed positively to your stay. We look forward to welcoming you back to Mantra One Sandy Bay Road again, Andrew. It is a genuine pleasure to have you return! Warm regards, William Ng General Manager

Dear Vanessa, Thank you for taking the time to share such thoughtful and detailed feedback following your recent stay at Mantra One Sandy Bay Road Hobart. It is wonderful to hear that, after many years of returning to Mantra One, we continue to be your preferred choice in Hobart. We are particularly pleased that you value our convenient location, parking, spacious apartments and, most importantly, the welcoming service from our team. I am delighted that you enjoyed the Tasmanian raspberry jam and handwritten welcome card. It is always rewarding to know that these small personal touches make a difference, particularly for one of our valued Platinum Accor Plus members. I will also be sure to pass your kind words on to Colleen and the rest of the team. Thank you as well for being so constructive in highlighting the areas where we can improve. Your comments regarding the bathroom, shower and tapware, lighting, coat hooks, additional hangers and bedroom television have been noted. As a loyal returning guest, your perspective is particularly valuable, and we will review these items as part of our ongoing maintenance and improvement planning. We truly appreciate your continued loyalty and your recommendation. We look forward to welcoming you back to Mantra One Sandy Bay Road on your next visit to Hobart and to making each stay even better. Warm regards, William Ng General Manager

Dear Mark, Thank you for taking the time to share your wonderful feedback following your stay with us. We’re delighted to hear that you enjoyed your apartment and found our location to be a great base for your time in Hobart. It’s wonderful to know that the apartment exceeded your expectations and that you had such a positive experience with us. We truly appreciate your continued loyalty as an ALL Accor Gold member and Accor Vacation Club member, and thank you for choosing Mantra One Sandy Bay Road. It was a pleasure having you stay with us, and we look forward to welcoming you back to Hobart again in the future. Warm Regards, William Ng General Manager

Dear Joanne, Thank you so much for taking the time to share such thoughtful feedback following your five-night stay with us. It was an absolute pleasure having you and your family stay at Mantra One Sandy Bay Road, and I’m delighted to hear that you found our location convenient for your tours and that our team made you feel welcome and well looked after. Thank you for the special mention of Colleen and Sangita as well. I’ll be sure to share your kind words with them. It means a great deal to our team when guests recognise the care and effort that goes into making their stay comfortable. I’m also pleased that our pre-arrival communication was helpful and that you found the information and instructions clear. I’m sorry that you had to change apartments due to the dryer issue, but I’m glad we were able to assist and that you found both apartments clean and comfortable. It was particularly lovely to hear that you appreciated the welcome card, Tasmanian strawberry jam and sparkling water. We enjoy adding these small local produced touches for our ALL members, and I’m glad they made you feel recognised and welcomed. Thank you again, Joanne, for your kind words and for choosing to stay with us. It was a pleasure to personally welcome you, and we hope to have the opportunity to look after you and your family again should your travels bring you back to Hobart. Warmest Regards, William Ng General Manager

Dear Miles, Thank you for taking the time to share your feedback following your stay with us. We’re pleased to hear that you found your one-bedroom apartment clean, comfortable, and a good size for your stay. Our convenient location close to Salamanca Market is certainly a favourite among guests, and we’re glad this added to your experience in Hobart. We also appreciate your feedback across the various aspects of your stay, as it helps us identify opportunities to continually improve the guest experience. Thank you for choosing Mantra One Sandy Bay Road. We hope to have the pleasure of welcoming you back on your next visit to Hobart. Warm Regards, William Ng General Manager