Carton House - A Fairmont Managed Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 1,336 reviews

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Maynooth, Co Kildare, Ireland, W23TD98 KILDARE, Ireland

Description

Hotel extras

  • Award winning restaurants to enjoy

  • Innovative treatment menus and thermal relaxation experience

  • A wealth of resort activities await

  • 169 bedrooms in total, 18 of which are located in The House

  • Conference and events facilities

Our accommodation(s)

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Hotel location

Carton House - A Fairmont Managed Hotel

Maynooth, Co Kildare, Ireland
W23TD98 KILDARE
Ireland

GPS:53.3922, -6.5681

Telephone
Fax +353 1 651 7703

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,336 reviews

Customer review rating 3.5/5

Pamala R. Couples - Confirmed reviews ALL

For feedbacks sake: we liked the hotel, the grounds are gorgeous and so is hotel overall. We showed up at Carriage House for dinner 1 night and were told it was closed. Just barely got in fancier recent, 1 time slot left. Otherwise, Nowhere to eat. Why arent guests of hotel told this? When you clise for a function, hotel guests are not informed and expecting to be able to eat there. Then when we moved to fancy restaurant, half of it was closed and with every sip, the group increased volume to the point of screaming at each other. Sure took away from the romance of our anniversary. We were so disappointed in both of these situations. We didn't rent a car so were prepared to eat there every night. Just wanted to pass it a long. Why not update it on the carton house screen on tv or note under doors etc?

Dear Pamala, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the hotel and grounds, but we're sorry that aspects of your dining experience impacted what should have been a special anniversary celebration. Your comments regarding communication around restaurant closures are appreciated, and your suggestion about notifying guests through the in-room TV or guest communications is a very good one. We'll be sure to share this feedback with the relevant team for consideration. Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future. Kind regards, Carton House - A Fairmont Managed Hotel

Customer review rating 4.5/5

Pushkar A. Business - Confirmed reviews ALL

Amazing hotel which transports you to the 18th century in grand luxury

Dear Pushkar, Thank you for your kind words regarding your experience at our hotel and for Clara and Gaspard. We are delighted to hear that you appreciated the ambiance. Your feedback is greatly valued, and we hope to welcome you back soon. Kind regards, Carton House - A Fairmont Managed Hotel

Customer review rating 3.5/5

David C. Business - Confirmed reviews ALL

Food average. Check on slow. Service slow. Breakfast was decent but below what you see in similar level London hotels. For a fairmont I was disappointed.

Dear David, Thank you for your feedback. We appreciate you sharing your observations regarding the food, service, and breakfast offering. We value hearing different perspectives. Kind regards,, Carton House - A Fairmont Managed Hotel

Customer review rating 2.0/5

Aileen D. Friends - Confirmed reviews ALL

The grounds and hotel are beautiful. However it’s clear from our experience that the hotel is there to cater to golfers, corporate events etc more so than people staying for a simple hotel break. We stayed for two nights over a weekend in June and were surprised that at check in there was zero effort made to inform us of the amenities of the hotel and estate or the activities on offer. Our room was nice but on the corridor it was clear at least 10 bedrooms were being set up for some corporate event and therefore the staff in that part of the hotel were only focused on this. To the point that our room was not made up on the Sunday with fresh towels etc until we had to request it at 5.30pm! The phone in our room didn’t work so we had to walk to reception to ask for fresh towels. The response from reception was surprising too as they simply asked my why I hadn’t mentioned sooner that the phone wasn’t working and offered no apology for the room not being made up! The leisure centre is sub standard for a 5 star resort and there is no luxury feel to it. The team there would not give us robes and told us to go back and get the robes in our rooms. The food at breakfast is tasty but the service and set up are messy. On multiple occasions we had to ask staff for clean bowls/plates etc as there were none left at the buffet. Walks around the grounds are nice and we enjoyed a meal at the Carriage House but would overall not recommend this hotel.

Dear Aileen, Thank you for your feedback. We're disappointed that several elements of your stay fell short of expectations. The issues you experienced with housekeeping, communication, leisure facilities, and service standards are not reflective of the experience we aim to provide. We appreciate you taking the time to share these concerns and will ensure they are reviewed with the relevant teams. Kind regards, Carton House - A Fairmont Managed Hotel

Customer review rating 3.5/5

Joanne &. C. K. Families - Confirmed reviews ALL

A very good overall experience. Room was to a high standard, it was not clear if the water in the fridge (computerised) came with the room or if there was a charge attached. Also I ordered two ‘amaretto sours’ in the bar at €18 each. The server did not make up enough for two drinks and made up the difference with ice for one of them. As I was at a family wedding I didn’t complain at the time but I was disappointed ( at €18), not very respectful.

Dear Joanne &. C., Thank you for your feedback. We're delighted to hear you had an enjoyable stay overall. We appreciate you bringing these points to our attention, and we're sorry that aspects of your experience did not meet expectations. Your comments will be shared with the relevant teams to help us improve our service and communication for future guests. Kind regards, Carton House - A Fairmont Managed Hotel

Other web-users rate our hotel

  • 307 reviews 9/10 Location
  • 663 reviews 7.2/10 Room
  • 1,014 reviews 7.4/10 Service
  • 7 reviews 5.6/10 WiFi
  • 614 reviews 7/10 Food
  • 556 reviews 8.5/10 Amenities
  • 262 reviews 5.7/10 Breakfast
  • 177 reviews 4.7/10 Value

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