Carton House - A Fairmont Managed Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 1,158 reviews

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Maynooth, Co Kildare, Ireland, W23TD98 KILDARE, Ireland

Description

Hotel extras

  • Award winning restaurants to enjoy

  • Innovative treatment menus and thermal relaxation experience

  • A wealth of resort activities await

  • 169 bedrooms in total, 18 of which are located in The House

  • Conference and events facilities

Our accommodation(s)

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Hotel location

Carton House - A Fairmont Managed Hotel

Maynooth, Co Kildare, Ireland
W23TD98 KILDARE
Ireland

GPS:53.3922, -6.5681

Telephone
Fax +353 1 651 7703

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,158 reviews

TripAdvisor Rating  4.5/5  673 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Emma C. Couples - Confirmed reviews ALL

Overall we had great and comfortable stay. We found the check in process a little annoying as it was hard to tell who was next in the queue. The service in the lobby bar was very slow and twice we had to go up, which is a pity considering the price of drinks. The food at dinner in the Carriage Bar was delicious, as was breakfast. The breakfast set up though is a bit chaotic. We did really enjoy the room and probably would stay again.

Dear Emma C., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the comfort of your room and found our dining options delightful. However, we apologize for the confusion you experienced during check-in and the service delays at the lobby bar. We understand that these aspects can impact your experience. Furthermore, we appreciate your comments about the breakfast setup, as they help us identify areas for improvement. We hope to have the pleasure of welcoming you back in the future and providing you with a more enjoyable stay. Kind regards, Alexandru Front of House Manager Carton House - A Fairmont Managed Hotel

Customer review rating 4.5/5

Mark R. Families - Confirmed reviews ALL

It was very good.

Dear Mark, Thank you for your positive feedback. We are delighted to hear that you had a very good experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards, Carton House - A Fairmont Managed Hotel

Customer review rating 3.0/5

Nichola M. Families - Confirmed reviews ALL

The estate is beautiful, there is no doubting that. We stayed in a King bedroom and it was just ok. For the price per night I would of expected more luxury. The heating in the rooms is brutal, no instructions on how to use. We had a baby in the room so it was a worry all night long, there is also a very bright light on the control unit which is very distracting. Then the old end of the hotel is freezing, there were blow heaters in the front reception area. Just not 5* standard. The price of food and drink was extortionate, and the quality of the food wasn't worth the price. We had toasties for lunch and there was zero flavour. The pool was also freezing! I really don't think we will be back.

Dear Nichola M., Thank you for taking the time to share your feedback regarding your recent stay at Carton House. We are pleased to hear that you found our estate beautiful, as we take great pride in our surroundings. However, I regret to learn that your experience in did not meet your and our expectations. We understand how important room comfort is, especially with a baby, and we apologize for any inconvenience caused by the heating system and its controls. Your concerns regarding the temperature in certain areas of the hotel have been duly noted. Regarding the dining experience, we strive to provide high-quality food options, and I am sorry that we fell short during your visit. Your comments will be shared with our culinary team for evaluation. We appreciate your insights and hope you may consider giving us another opportunity in the future. Kind Regards, Alexandru Front of House Manager Carton House - A Fairmont Managed Hotel

Customer review rating 2.5/5

Cormac G. Couples - Confirmed reviews ALL

As a whole it was a disappointing visit. The check in process is too long winded our receptionist hadn't good enough English to be working at reception in a hotel that is trying to be five star but is nowhere near it. The hotel, and pool area were freezing the hot tub should be renamed the luke warm tub, a lot of the locks in the pool locker room are broken and damaged. The service was very poor from simple things like drinks being served to the table without a beer mat or paper coaster to staff not interacting with guests when they arrived for dinner etc. Breakfast served in the carriage house can be best described as an unorganised and badly managed disaster. No cooked breakfast most of the buffet foods were tepid and stodgy, two of my coffee cups were dirty and the waiter who served us on the Saturday morning was untidy and his uniform trousers was absolutely filthy and hadn'd been washed in a considerable time.

Dear Cormac G., Thank you for sharing your feedback regarding your recent stay at Carton House. I sincerely regret to learn that your experience did not meet your expectations and that various aspects of your visit fell short of the standards we strive to uphold. I would like to address your concerns regarding the check-in process and the proficiency of our staff. We prioritize effective communication and will take your insights into consideration as we continually enhance our training programs. Additionally, I apologize for the discomfort you experienced in the pool area and the issues with the hot tub. Your comments regarding the breakfast service and cleanliness will be shared with our culinary and service teams to ensure we address these matters appropriately. We appreciate your valuable feedback, as it guides us in our efforts to improve. Thank you for bringing these matters to our attention, and I hope you will consider giving us another opportunity in the future. Kind Regards, Alexandru Front of House Manager Carton House - A Fairmont Managed Hotel

Customer review rating 4.0/5

Una Q. Families - Confirmed reviews ALL

All fantastic with one exception. Ordered taxis 1 hour before they were required. When we arrived into reception there was no sign of taxi, approached girl at reception, who didn't look up and I felt like I was interrupting her. I asked her to check up taxi. She told me to wait over by sofas and she'd see. Ten minutes passed as I watched her do absolutely nothing while our dinner reservation was now upon us. I asked her again and she very reluctantly picked up the phone to ask where it was. When I asked her why she had completely ignored my initial request and as a result we were late for dinner she feigned being upset so I left it. The gentleman who I originally ordered taxi from actually came to find me to see if I was OK, gorgeous member of your staff as were every other person we met with one exception. She shouldn't have been front of house if she wasn't wiiling to take care of our questions.

Dear Una, Thank you for taking the time to share your feedback regarding your recent experience at Carton House. We are pleased to hear that you found many aspects of your stay fantastic. However, it is regrettable to learn about the service you received at reception concerning your taxi request. We strive to provide attentive and responsive service to all our guests, and it is clear that we fell short in this instance. Your experience does not reflect our standards, particularly in ensuring that our guests feel acknowledged and prioritized. I will ensure that your comments are shared with the team for further evaluation and improvement of our guest interactions. We appreciate your kind words about the other members of our staff, and it is our hope that your overall experience at Carton House was will bring you back to visit in the future. Kind regards, Carton House - A Fairmont Managed Hotel

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Other web-users rate our hotel

  • 320 reviews 9.2/10 Location
  • 635 reviews 7.2/10 Room
  • 1,013 reviews 7.6/10 Service
  • 619 reviews 7/10 Food
  • 548 reviews 8.4/10 Amenities
  • 243 reviews 6.1/10 Breakfast
  • 164 reviews 4.9/10 Value
  • 134 reviews 5.5/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.