Carton House - A Fairmont Managed Hotel 5 stars

Customer review rating (ALL Rating) 4.3/5 1,283 reviews

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Maynooth, Co Kildare, Ireland, W23TD98 KILDARE, Ireland

Description

Hotel extras

  • Award winning restaurants to enjoy

  • Innovative treatment menus and thermal relaxation experience

  • A wealth of resort activities await

  • 169 bedrooms in total, 18 of which are located in The House

  • Conference and events facilities

Our accommodation(s)

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Hotel location

Carton House - A Fairmont Managed Hotel

Maynooth, Co Kildare, Ireland
W23TD98 KILDARE
Ireland

GPS:53.3922, -6.5681

Telephone
Fax +353 1 651 7703

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,283 reviews

Customer review rating 4.0/5

Derek M. Business - Confirmed reviews ALL

Great service, but provide copy in the main lobby area!

Dear Derek , Thank you for your feedback. We appreciate your suggestions and we hope to welcome you back in the future. Kind regards, Carton House - A Fairmont Managed Hotel

Customer review rating 3.5/5

Andrew C. Couples - Confirmed reviews ALL

We have visited many times..overall the hotel is lovely & relaxing..our teasons to return regularly. We have noticed continued positive improvements with customer service eg. More streamlined, professional etc, moving of breakfast to carriage house, Carriage house improvements for dinner and service. Morrison Rms closed this time but fabulous, stunning experience here on a number of occasions plus new whiskey bar was luxurious. On this visit heat not regulated/working ..heaters in rm. Were not informed in advance but resolved on Day 2 when we mentioned it. Beautiful rm. Noticeable negative this time was the extortionate price increase for a glass of champagne at bar..eg..approx 60e for 2 single glasses..the glass of Rose costing 36 euros alone. A more reasonable price would allow guests opportunity to enjoy but on this occasion left a sour taste for us. As mentioned some really noticeable positive improvements in each visit recently, some excellent customer service, lovely continuity between hotel, Carriage House, Morrison Rooms & Whiskey Bar. Long may it continue.

Dear Andrew, Thank you for your continued loyalty and for taking the time to share such thoughtful feedback. We’re delighted to hear that you continue to enjoy the relaxing atmosphere of the hotel and that the recent improvements across the Carriage House and our service have made a positive impression. It’s also wonderful to hear your kind comments about the Morrison Room experiences and the Whiskey Bar. We’re sorry for the inconvenience caused by the heating issue during your stay and appreciate you bringing it to our attention so it could be resolved. Thank you also for sharing your thoughts on the bar pricing — we value your feedback and will certainly take it on board. We truly appreciate your continued visits and look forward to welcoming you back again soon. Kind regards, Carton House - A Fairmont Managed Hotel

Customer review rating 3.5/5

June M. M. Families - Confirmed reviews ALL

Check in was pleasant. Room comfortable especially the bed. Bathroom was a disappointment. No bath and only overhead shower. No hand held option. Had to phone reception for shower caps. Delighted to see the large toiletries instead of the small plastic bottles. However, our towels and bathrobes were all replaced on the second morning despite being hung up. My swim caps were in the bath robes. Had dinner in Kathleen’s Kitchen and the Carriage House. Enjoyed both especially Kathleen’s Kitchen. Very pleasant service. Unfortunately, I’m afraid that breakfast on both mornings was disappointing. I remember when we stayed before breakfast was in the Morrison Room. Breakfast service was poor, unfriendly and no attention to detail. The host barely acknowledged us except to ask for our room number and show us to the table. We then had to try and get someone’s attention to ask for tea and coffee. No teaspoons on the table or side plates on the buffet table. Had to ask for the natural yogurt to be replenished and waited about 15 mins for this. Asked for a coffee refill which we didn’t receive and left after 20 minutes. Carton House is a destination hotel and breakfast is supposed to be a very enjoyable start to the day where a warm welcome and the ‘Cead Mille Failte’ is very important and memorable. We went into the Boutique where we were very warmly welcomed and told about the local history. A lovely lady who is very proud of the House and locality. A breadth of fresh air. Staff in the Wellness centre also very pleasant.

Dear June , Thank you for taking the time to share such detailed feedback following your stay. We’re very pleased to hear that you enjoyed your room, the comfortable bed, and your dining experiences in Kathleen’s Kitchen and the Carriage House, as well as the warm welcome you received in the Boutique and Wellness Centre. We’re sorry to learn that breakfast did not meet expectations and that the service fell short of the warm welcome and attention to detail we aim to provide. Your comments have been shared with the team so we can review and improve this experience for our guests. We truly appreciate your feedback and hope to have the opportunity to welcome you back again for a more enjoyable stay. Kind regards, Carton House - A Fairmont Managed Hotel

Customer review rating 5.0/5

Suzanne K. Friends - Confirmed reviews ALL

Excellent stay, thoroughly relaxing. The staff are all superb and definitely added to the success of our trip.

Dear Suzanne, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your experience relaxing and that our staff contributed positively to your trip. Kind regards, Carton House - A Fairmont Managed Hotel

Customer review rating 5.0/5

Emma M. Families - Confirmed reviews ALL

I recently stayed for one night with my mam as a birthday present. I can honestly say it was such a lovely stay. From the moment we set foot inside to the moment we left , every staff member was kind friendly and went above and beyond for us. The hotel is magnificent. This was my first time at Carton House and we are already planning our next return.

Dear Emma, Thank you for your feedback. We are thrilled to hear that you and your mam enjoyed your experience and that our staff made a positive impression through their kindness and attentiveness. It is always our aim to provide a memorable stay for our guests, and we are delighted to hear that you will visit us again. Kind regards, Carton House - A Fairmont Managed Hotel

Other web-users rate our hotel

  • 306 reviews 9.2/10 Location
  • 632 reviews 7/10 Room
  • 1,013 reviews 7.3/10 Service
  • 6 reviews 0/10 WiFi
  • 615 reviews 6.9/10 Food
  • 551 reviews 8.2/10 Amenities
  • 255 reviews 5.5/10 Breakfast
  • 169 reviews 4.3/10 Value

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