Dear Mr. E. H., We truly appreciate your wonderful feedback and perfect rating. It is a pleasure to know that you enjoyed the warm and professional service from our team, fast check-in, complete breakfast, and especially the comfort of your room, exceptional bedding, and peaceful atmosphere. We are also delighted that you found our location ideal for your stay in Sukhumvit. Your kind words and recommendation are a wonderful encouragement to our entire team. We look forward to welcoming you and your family back to Novotel Living Bangkok Sukhumvit Legacy for another memorable stay. Warm regards, Guest Relations Team

Dear Mr. Arthur J., thank you for taking the time to share your family experience in Bangkok. We are pleased that you enjoyed our convenient Sukhumvit location, with easy access to public transport, restaurants, shopping centers and nearby parks. It is also rewarding to know that you found the hotel comfortable and good value for money. While we appreciate that breakfast remained at an acceptable level, we have noted your view that the selection could be improved and will share this feedback with our team for review. We appreciate for your positive ratings and for your loyalty as a Silver member of ALL – Accor Live Limitless. We hope to have the pleasure of welcoming you and your family back for another enjoyable stay. Best regards, Guest Relations Team

Dear Mr. Alain D., thank you for taking the time to share your wonderful experience. We are delighted that your three-night family stay was enjoyable from beginning to end and that you appreciated the warm welcome from our team, the cleanliness and layout of your room, and our spacious swimming pool. It is particularly lovely to hear that your daughter enjoyed the water jets and waterfall so much. Your perfect scores and generous recommendation are truly appreciated by the entire team. We look forward to welcoming you and your family back for another memorable stay. Best regards, Guest Relations Team

Dear Mr M., Thank you for taking the time to share your comments. We are sorry to read that your stay did not provide the relaxed experience you were expecting before your return to France. We regret the misunderstanding regarding the room set-up and bedding expectation. As the reservation was made through a third-party platform, the information received by the hotel and the conditions attached to the booking may not always allow us to adjust the stay in the same way as a direct Accor reservation. We also acknowledge your ALL Gold membership and truly appreciate your loyalty. However, certain ALL benefits, including late check-out and commercial gestures, are linked to eligible bookings made through Accor channels and remain subject to availability. In this case, our team followed the booking conditions received and was unfortunately not able to extend all requested benefits. We are sorry that this led to disappointment and appreciate your feedback, which will help us review the clarity of information shared across booking channels.

Dear Mr. Erwan B., Thank you very much for your wonderful review and for choosing Novotel Living Bangkok Sukhumvit Legacy for your family stay. We are happy to know that you enjoyed our quiet location, family-friendly swimming pool, and the caring service provided by our team. It is especially rewarding to hear that our staffs were always ready to assist and help find solutions whenever needed. Your comments regarding the bedding comfort, we appreciate your observation and will share it with our team as we continuously look for ways to enhance our guests' comfort. We truly appreciate your recommendation; it would be our pleasure to welcome you and your family back again for another memorable stay in Bangkok. Warmest regards, Guest Relations Team

Dear Ms. Sarah S., We appreciate you taking the time to share your valuable input regarding your recent stay with us. We are pleased to know that you enjoyed our convenient location, family-friendly atmosphere, excellent breakfast, and the warm service provided by our team. It is especially rewarding to hear that you would highly recommend our hotel. Your valuable insights are highly appreciated and will support us in continuously improving our service standards. We look forward to welcoming you and your family back for another enjoyable stay at Novotel Living Bangkok Sukhumvit Legacy in the near future. Best regards, Guest Relations Team

Dear Ms. Anasthasie B., We appreciate you taking the time to share your feedback recently your stay at Novotel Living Bangkok Sukhumvit Legacy. We are pleased to know that you and your family had a pleasant stay and enjoyed your comfortable and well-equipped room, the cleanliness, our friendly team, the outdoor setting, the children's play area, and our varied breakfast. It is wonderful to hear that you would recommend our hotel without hesitation. Your valued feedback means so much to us, and we look forward to having the pleasure of welcoming you and your family back for another enjoyable stay on your next trip to Thailand. Warmest regards, Guest Relations Team

Dear Mr. Youcef S., Thank you very much for your kind feedback and for choosing to stay with Novotel Living Bangkok Sukhumvit Legacy. We are delighted to know that you and your family had an enjoyable stay with us and appreciated our convenient location near shopping malls and train stations, as well as the cleanliness of the hotel, our housekeeping service, and the friendly smiles from our team. At the same time, we sincerely note your feedback regarding the Wi-Fi connection speed. Please rest assured that your comments will be shared with the relevant team for further review and improvement. Thank you once again for your valuable feedback and kind recommendation. We look forward to welcoming you and your family back for an even more enjoyable stay on your next visit to BKK. Warmest Regards, Guest Relations Team

Dear Mr. Gary M. L. K., Thank you very much for your kind review and for sharing your experience with us. We are delighted to hear that you had a pleasant stay and that our team made you feel so welcome—especially with the personal touch from our General Manager, Mr. Richard, who spoke French. Your compliments regarding our friendly and attentive service are truly appreciated and will be shared with the team. We also thank you for highlighting the issue with the shower mixer tap. Please rest assured that this has been shared with our Engineering team for review and improvement to ensure a more comfortable experience for our guests. It is wonderful to know you enjoyed our breakfast and overall service, and we hope to have the pleasure of welcoming you again on your next visit to Bangkok. Warm regards, Parry Guest Relations Manager

Dear Mr. H., Thank you for taking the time to share your feedback with us. We sincerely apologize that your stay did not meet your expectations. We regret the inconvenience caused by the humidity odor in the room, as well as the bathroom and shower condition, which are not reflective of our usual standards. Please be assured that your comments have been shared with our Engineering and Housekeeping teams for immediate review and corrective action. Regarding the hygiene amenities, kindly note that certain items such as cotton swabs are available upon request as part of our sustainability initiatives. However, we understand this may not have been clearly communicated, and we will improve how this information is shared with our guests. We also appreciate your feedback on the Wi-Fi speed, and this will be reviewed with the relevant team to enhance performance. We truly regret your experience and hope to have the opportunity to welcome you back in the future for a much-improved stay. Warm regards, Guest Relations Team

Dear Mr. Vicent A. R. G., Thank you for sharing your feedback and for awarding us and high score following your recent family stay. We are pleased to hear that you enjoyed our convenient location and the swimming pool with different depths, which is designed to be suitable for families and children. We also appreciate your comments regarding the pool access and safety instructions. Your feedback is valuable and will be shared with our team as we continue to ensure a safe and comfortable environment for all guests. Regarding the building height, our property is designed to offer a quieter and more relaxed residential-style atmosphere in the heart of Sukhumvit. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you and your family again to Novotel Living Bangkok Sukhumvit Legacy in the future. Warm regards, Guest Relations Team

Dear Mr. L., Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to know that you enjoyed our great location, comfortable bedding, and warm welcome from our team. It is especially rewarding to hear that you appreciated the early check-in arranged for you with a smile, making your arrival even more pleasant. Your kind recognition of Pei and our reception team will be gladly shared with them. We are also pleased to know that you found our hotel highly recommended for families. As a valued guest, we truly appreciate your loyalty and your recommendation. We have also noted your feedback regarding breakfast as we continue to enhance our offerings. We look forward to welcoming you and your family back for another comfortable and memorable stay. Warm regards, Guest Relations Team

Dear Mrs. M. Vientiana , Thank you very much for sharing your detailed feedback following your recent family stay with us. We are delighted to know that you appreciated our quiet yet central location, spacious and well-equipped family rooms, and the cleanliness maintained by our housekeeping team. It is also wonderful to hear that you enjoyed the pool area and found our booking process smooth and efficient. At the same time, we truly appreciate your constructive comments regarding food and beverage pricing, pool temperature, and the level of personalized service. We understand how meaningful warm and attentive interactions can be, and your feedback has been shared with our team to enhance the guest experience and ensure a more welcoming and personalized approach. Thank you once again for your valuable insights and for your recommendation. We hope to have the pleasure of welcoming you and your family back for an even more enjoyable stay in the future. Warm regards, Guest Relations Team

Dear Ms. P., Thank you very much for your wonderful feedback following your recent family stay at Novotel Living Bangkok. We are delighted to know that you found the hotel comfortable, with good bedding and soundproofing, and that our friendly team helped make your experience enjoyable. It is especially rewarding to hear that our facilities are well suited for families and that the swimming pool was a highlight after your days of sightseeing. Your excellent ratings for arrival, accommodation, cleanliness, Wi-Fi, and our team are truly appreciated. We have also noted your feedback regarding breakfast selection as we continuously work to enhance variety and overall dining experience. Thank you once again for your kind recommendation. We look forward to welcoming you and your family back for another comfortable and kid-friendly stay in the future. Warm regards, Guest Relations Team

Dear Mr. P., Thank you for taking the time to share your feedback and for rating your stay with us 70/100. We are pleased to know that you appreciated our convenient location and found the family room spacious and well equipped. We also thank you for highlighting the cleanliness and overall comfort of the accommodation. At the same time, we apologize for the longer waiting time during check-in and appreciate you bringing this to our attention. Your comments regarding breakfast selection have also been noted and shared with the relevant teams for review and improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you and your family back for an improved experience in the future. Sincerely, Guest Relations Team

Dear Mr. I., Thank you for sharing your feedback following your recent business stay with us. We’re sorry to hear that the noise from the air conditioning affected your comfort and rest, and we sincerely apologize for this inconvenience. This is certainly not the experience we aim to provide, and your comments have been shared with our Engineering team for immediate review. We also regret that your check-in felt average and not as personalized as expected. Your feedback helps us refocus on delivering a warmer and more attentive welcome to our guests. On a positive note, we’re glad you appreciated our location, Wi-Fi, and the assistance provided by our bell team. Thank you for acknowledging their service. We appreciate your honesty and hope to have the opportunity to welcome you back in the future with a quieter, more comfortable stay. Kind regards, Guest Relations Team

Dear Mr. H., Thank you very much for your wonderful review and for choosing to stay with us. We are truly delighted to hear that your experience was perfect from start to finish from the warm welcome to the comfort and cleanliness of your spacious room. Your kind words about our team, and especially the recognition of our General Manager, mean a great deal to us. We’re also glad that our quiet yet convenient location added to the enjoyment of your stay. It’s an honor to know that you plan to return for the end-of-year celebrations. We look forward to welcoming you back and making your next stay just as memorable. Warm regards, Parry Guest Relations Manager at Novotel Living Bangkok Sukhumvit Legacy

Dear Mr. Anthony, Thank you for your wonderful review. We’re delighted that you enjoyed our breakfast buffet, convenient location, and the welcoming atmosphere of our reception area. It’s great to hear that the room comfort, soft sheets, and overall service made your family stay enjoyable. We appreciate your comment regarding soundproofing and will look into ways to improve this area. Thank you again for choosing to stay with us, and we hope to welcome you back on your next visit to Bangkok. Warm regards, Guest Relations Team

Dear Mr. C., Thank you very much for your wonderful feedback and for being our valued Accor member. We’re delighted to hear that you had such a pleasant stay and enjoyed our quiet and well-maintained environment, convenient location, swimming pool, and 24-hour gym. Your kind words about our attentive and professional team mean a lot to us. We truly appreciate your recommendation and hope to welcome you again soon for another relaxing stay in Bangkok. Warm regards, Guest Relations Team