Novotel Living Bangkok Sukhumvit Legacy 4 étoiles

Dear Mr. Youcef S., Thank you very much for your kind feedback and for choosing to stay with Novotel Living Bangkok Sukhumvit Legacy. We are delighted to know that you and your family had an enjoyable stay with us and appreciated our convenient location near shopping malls and train stations, as well as the cleanliness of the hotel, our housekeeping service, and the friendly smiles from our team. At the same time, we sincerely note your feedback regarding the Wi-Fi connection speed. Please rest assured that your comments will be shared with the relevant team for further review and improvement. Thank you once again for your valuable feedback and kind recommendation. We look forward to welcoming you and your family back for an even more enjoyable stay on your next visit to BKK. Warmest Regards, Guest Relations Team

Dear Mr. Gary M. L. K., Thank you very much for your kind review and for sharing your experience with us. We are delighted to hear that you had a pleasant stay and that our team made you feel so welcome—especially with the personal touch from our General Manager, Mr. Richard, who spoke French. Your compliments regarding our friendly and attentive service are truly appreciated and will be shared with the team. We also thank you for highlighting the issue with the shower mixer tap. Please rest assured that this has been shared with our Engineering team for review and improvement to ensure a more comfortable experience for our guests. It is wonderful to know you enjoyed our breakfast and overall service, and we hope to have the pleasure of welcoming you again on your next visit to Bangkok. Warm regards, Parry Guest Relations Manager

Dear Mr. H., Thank you for taking the time to share your feedback with us. We sincerely apologize that your stay did not meet your expectations. We regret the inconvenience caused by the humidity odor in the room, as well as the bathroom and shower condition, which are not reflective of our usual standards. Please be assured that your comments have been shared with our Engineering and Housekeeping teams for immediate review and corrective action. Regarding the hygiene amenities, kindly note that certain items such as cotton swabs are available upon request as part of our sustainability initiatives. However, we understand this may not have been clearly communicated, and we will improve how this information is shared with our guests. We also appreciate your feedback on the Wi-Fi speed, and this will be reviewed with the relevant team to enhance performance. We truly regret your experience and hope to have the opportunity to welcome you back in the future for a much-improved stay. Warm regards, Guest Relations Team

Dear Mr. Vicent A. R. G., Thank you for sharing your feedback and for awarding us and high score following your recent family stay. We are pleased to hear that you enjoyed our convenient location and the swimming pool with different depths, which is designed to be suitable for families and children. We also appreciate your comments regarding the pool access and safety instructions. Your feedback is valuable and will be shared with our team as we continue to ensure a safe and comfortable environment for all guests. Regarding the building height, our property is designed to offer a quieter and more relaxed residential-style atmosphere in the heart of Sukhumvit. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you and your family again to Novotel Living Bangkok Sukhumvit Legacy in the future. Warm regards, Guest Relations Team

Dear Mr. L., Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to know that you enjoyed our great location, comfortable bedding, and warm welcome from our team. It is especially rewarding to hear that you appreciated the early check-in arranged for you with a smile, making your arrival even more pleasant. Your kind recognition of Pei and our reception team will be gladly shared with them. We are also pleased to know that you found our hotel highly recommended for families. As a valued guest, we truly appreciate your loyalty and your recommendation. We have also noted your feedback regarding breakfast as we continue to enhance our offerings. We look forward to welcoming you and your family back for another comfortable and memorable stay. Warm regards, Guest Relations Team