V Villas Phuket - MGallery Collection 5 星

客户意见评级 (ALL 评级) 4.8/5 252 评论

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描述

酒店其他优惠

  • 藏身于繁茂绿意与壮丽海景中的静谧天堂。

  • 所有别墅均提供私人管家服务。

  • 每栋别墅均配备私人无边际泳池。

  • 26 间私人泳池套房坐落在私人山顶上,提供个性化的 24 小时管家服务。

  • AKOYA|Star 酒廊立于 55 米高处,坐拥 360 度无垠海景和璀璨星空,为您缔造地标级的奢享体验。

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酒店位置

V Villas Phuket - MGallery Collection

Moo 8 Ao Yon Road, Vichit Muang
83000 PHUKET
泰国

GPS:7.814833, 98.392833

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 不允许携带宠物
  • 餐厅
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  252 评论

客户意见评级 5.0/5

Qin C. 情侣住宿 - 所有已确认评论

很好

Dear Ms. C., I would like to thank you for the favorable review you have shared about your recent stay at V Villas Phuket. It is gratifying for the whole team to hear you’ve enjoyed the resort’s overall atmosphere and exclusive touches. V Villas Phuket is all about unique design, world class personal butler services, a holistic wellness, gastronomic delights and exclusive luxurious experiences! Thank you very much again for your generous praise and we hope to deliver more such experiences for you on your future visits to our resort – Your Private Paradise. Pannaphat Lapa (Sea) Resort Manager

客户意见评级 4.5/5

Mengxuan H. 情侣住宿 - 所有已确认评论

住了两晚,整体是愉快的,也留下了不少美好记忆;只是,中间穿插了一些小插曲,让这趟普吉岛之行偶尔多了几次“颠簸”。 酒店配备了 24 小时管家服务,本应是加分项。只是实际体验中,回复节奏有时略慢,其中两次等待时间差不多两小时,让人体会到“慢节奏度假”。 酒店整体很新,人少而安静,安静到一种近乎“被包场”的程度——无论是早餐餐厅、泳池还是前台,常常只有我们这一组客人。硬件条件不错,房间配有宽敞的私人泳池和双人按摩浴缸;园区内小电瓶车配备充足,响应及时、随叫随到,工作人员态度友好,甚至可以送至沙滩、711 等地点,等我们逛完再送回房间,整体便利性和舒适度都在线。 但也正因为定位为奢华度假酒店,一些细节反而显得不太“对位”。例如,第一次打开淋浴时,花洒正对着人,冷水毫无预警地迎面而来,多少有点考验住客的心理素质。也不免让人好奇,客房在交付前,是否设有完整的检查流程。当晚入睡前,又在枕头下发现了四根头发,床单上也有明显污渍。反馈给管家后,处理态度是积极的:当晚亲自更换了床品,前后折腾了将近一小时,并补偿了一份漂浮早餐和一份水果拼盘。值得肯定的是,第二天的房间清洁非常仔细,问题没有再出现。如果管家同时需要处理多间客房的事务,回复偏慢,倒也在情理之中。 不过,部分体验仍与“奢华”二字略有出入。提前备注了纪念日,但房间并未做任何布置;欢迎礼盒本身不错,但仅限入住当天,之后的夜床并无任何小点心——这一点在同级别酒店中并不常见。 更让人意外的是,一次性拖鞋居然不能带走。询问是否为一次性用品时,得到的回复也较为模糊。住过不少酒店,这还是第一次遇到“一次性拖鞋需要原地归还”的情况。至于房间里那两只可爱的小熊,自然也是不能带走的,这一点倒在意料之中。好在,提前询问能否保留一张房卡作纪念,前台并未额外收费。 退房时,刚踏出房间,便看到司机、管家等四五位工作人员在门口等候,本以为是一场颇为隆重的送别,结果是客房阿姨立刻入内清点物资。流程上无可指摘,但观感上略显仓促,也让人多少有些不自在——好在,我们确实什么都没拿。 总体来说,这是一家硬件优秀、环境安静、员工友善的酒店;只是,若能大气一些,在真正的奢华体验上,或许会更接近它原本应有的位置。

Dear Mr. H., I would like to thank you for the favorable review you have shared about your recent stay at V Villas Phuket. It is gratifying for the whole team to hear you’ve enjoyed the resort’s overall atmosphere and exclusive touches. I would also like to extend my sincerest apologies for the aspects of your stay that did not fully meet your expectations. It is truly regrettable to learn of these concerns only after your departure, as we were not fully aware of several of the incidents during your stay and therefore missed the opportunity to address and rectify them immediately. Please rest assured that your feedback has been shared with the relevant teams, as it is invaluable in helping us refine our service standards and attention to detail. At V Villas Phuket, we strive to deliver a seamless and thoughtfully curated luxury experience, and I regret that certain details fell short on this occasion. We sincerely appreciate your understanding and the balanced manner in which you have shared both the highlights and areas for improvement. We truly hope to have the pleasure of welcoming you back in the future and would be grateful for the opportunity to restore your confidence and create an experience that fully reflects the level of luxury and personalized service that V Villas Phuket is known for. Should you choose to return, please do not hesitate to reach out to me directly at pa…, so we may personally ensure your stay is exceptional in every way. Pannaphat Lapa (Sea) Resort Manager

客户意见评级 5.0/5

Effi S. Z. 家庭住宿 - 所有已确认评论

出乎意料的更完美的住宿体验,全家人都很满意,希望有机会再次入住。

Dear Ms. Z., I would like to thank you for the favorable review you have shared about your recent stay at V Villas Phuket. It is gratifying for the whole team to hear you’ve enjoyed the resort’s overall atmosphere and exclusive touches. V Villas Phuket is all about unique design, world class personal butler services, a holistic wellness, gastronomic delights and exclusive luxurious experiences! Thank you very much again for your generous praise and we hope to deliver more such experiences for you on your future visits to our resort – Your Private Paradise. Pannaphat Lapa (Sea) Resort Manager

客户意见评级 5.0/5

Hua Z. 家庭住宿 - 所有已确认评论

酒店在半山腰上,俯瞰安达曼海,海景别墅视野佳,下次有时间再过去住几天。酒店电瓶车随时待命,去按摩、去大堂、去房间,响应迅速。

Dear Mrs. z., I would like to thank you for the favorable review you have shared about your recent stay at V Villas Phuket. It is gratifying for the whole team to hear that you enjoyed the resort’s overall atmosphere and exclusive touches. V Villas Phuket is all about unique design, world class personal butler services, holistic wellness, gastronomic delights, and exclusive luxurious experiences. Thank you once again for your generous praise, and we look forward to welcoming you back soon to deliver an even more exceptional experience at your private paradise. Warm regards, Pannaphat Lapa (Sea) Resort Manager

位置好, 干净整洁舒适

客户意见评级 5.0/5

徐先生 情侣住宿 - 所有已确认评论

我生日那天没有准备小礼物, 有点失望的。

Dear Ms. C., We very much appreciate your comments regarding your stay at the V Villas Phuket - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pannaphat Lapa (Sea) Resort Manager

其他网络用户评价我们的酒店

  • 81 评论 8.5/10 位置
  • 271 评论 9.3/10 房间
  • 372 评论 9.4/10 服务
  • 152 评论 8.3/10 食物
  • 132 评论 9.6/10 氛围
  • 83 评论 8.6/10 设施
  • 62 评论 7.5/10 清洁度
  • 43 评论 9.3/10 游泳池

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