34 m² king-sized bed Deluxe Pool Access Room offers an exclusive "dive-in" experience owing to its direct access to the resort's stunning lagoon pools, private sundecks, media hub port and Smart TV.
The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.
The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.
Our state-of-the-art fitness centre is open daily. With natural lighting and a great "plug-in" sound system, exercising has never been this fun.
Fitness Centre
Our state-of-the-art fitness centre is open daily. With natural lighting and a great "plug-in" sound system, exercising has never been this fun.
位置
酒店内
健身器材
自由重量训练器械
健身车
健身器材
提供毛巾
Our state-of-the-art fitness centre is open daily. With natural lighting and a great "plug-in" sound system, exercising has never been this fun.
Ryn Spa
张照片中的 张 - Ryn Spa
额外收费
Ryn Spa chooses to fortify the natural essence of traditional spa routines to merge with the simpler modern lifestyle for better exploit of joy and wellbeing for the body, mind and beyond. Each treatment thoughtfully caters to specific requirement through
位置
酒店内
可访问性
无障碍服务
其他信息
服务
水疗护理
访问和安全
轮椅通道
Ryn Spa chooses to fortify the natural essence of traditional spa routines to merge with the simpler modern lifestyle for better exploit of joy and wellbeing for the body, mind and beyond. Each treatment thoughtfully caters to specific requirement through
Relax in your Pool Villa, while our events team creates the wedding of your dreams. Our unique wedding venues are complimented by Patong's most versatile selection of Thai, Chinese, Western and Indian cuisine for up to 250 guests.
Relax in your Pool Villa, while our events team creates the wedding of your dreams. Our unique wedding venues are complimented by Patong's most versatile selection of Thai, Chinese, Western and Indian cuisine for up to 250 guests.
Dear M. Yuhang,
Thank you very much for sharing your great experience with us.
We are delighted to hear that you enjoyed our excellent location and were pleased with the service provided by our team. It is especially wonderful to know that our staff’s politeness and hospitality contributed positively to your stay.
Your kind words are greatly appreciated and will be shared with our team as encouragement to continue providing warm and attentive service.
We look forward to welcoming you back for another enjoyable stay.
Best regards,
Guest Experience Team
Grand Mercure Phuket Patong
客户意见评级 4.0/5
Yun X.
家庭住宿
-
所有已确认评论
卫生条件待改善 有异味
Dear X. Yun,
Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our convenient location.
However, we sincerely apologize for the unpleasant odor you experienced and for the hygiene conditions not meeting your expectations. Please be assured that we take your comments seriously and will share your feedback with our Housekeeping and relevant teams for immediate attention and improvement.
We hope to have the opportunity to welcome you back and provide you with a more comfortable and pleasant stay.
Best regards,
Guest Experience Team
Grand Mercure Phuket Patong
客户意见评级 5.0/5
Lanfei B.
家庭住宿
-
所有已确认评论
入住体验很好，Checkin效率很高 早餐非常丰富 泳池好玩 周边紧邻商业街。
亲爱的兰飞白，
非常感谢您与我们分享您的宝贵经历。我们很高兴得知您享受了高效的入住手续、丰盛的早餐、有趣的游泳池以及我们便利的购物区位置。
我们特别感谢您对梅先生的赞美之词。我们非常高兴他能够迅速协助您，并亲自将您的手机送到国际机场。我们理解意识到自己遗忘手机时的压力，我们很高兴我们的团队能够帮助您缓解这一情况。您的赞赏对梅先生和我们所有人都意义重大，我们定会将您的好评传达给他。
再次感谢您选择与我们入住，并信任我们的团队。我们非常高兴得知您在下次访问时会再次选择我们。我们期待着欢迎您回到普吉岛大美居酒店！
诚挚问候，
Guest Experience Team
Grand Mercure Phuket Patong
客户意见评级 5.0/5
Xin X.
家庭住宿
-
所有已确认评论
早餐非常丰富，选择非常多，味道也很棒，值得选择推荐！
亲爱的 Xin X.，
非常感谢您对我们服务的认可以及丰盛的早餐。我们很高兴得知您在 Grand Mercure Phuket Patong 的经历令人愉快。我们期待您的再次光临，并与您分享更多美好的时刻。
诚挚的，
Guest Experience Team
Grand Mercure Phuket Patong
尊敬的Bin L.，
非常感谢您对普吉岛巴东美居酒店的详细评价和极佳体验。我们很高兴得知您喜欢我们便利的地理位置、丰富的早餐种类以及酒店的整洁。我们也很高兴您发现您的房间安静舒适，并欣赏我们的设施和多元文化氛围。
听到您对我们前台团队的赞美特别让人感到欣慰。我们非常高兴我们的法语同事和普通话同事能够在您入住期间为您提供帮助，使您感到受欢迎。我们一定会将您的赞扬转达给他们。
感谢您提出在公共区域增加更多垃圾桶的有益建议。我们非常重视这样的建设性反馈，并会将其与相关团队分享以供考虑。
最重要的是，我们非常高兴得知您愿意再次选择与我们入住。我们期待着再次欢迎您，并使您下次的入住同样愉快！
此致，
Guest Experience Team
Grand Mercure Phuket Patong
Dear M. Yuhang,
Thank you very much for sharing your great experience with us.
We are delighted to hear that you enjoyed our excellent location and were pleased with the service provided by our team. It is especially wonderful to know that our staff’s politeness and hospitality contributed positively to your stay.
Your kind words are greatly appreciated and will be shared with our team as encouragement to continue providing warm and attentive service.
We look forward to welcoming you back for another enjoyable stay.
Best regards,
Guest Experience Team
Grand Mercure Phuket Patong
客户意见评级 4.0/5
Yun X.
家庭住宿
-
所有已确认评论
卫生条件待改善 有异味
Dear X. Yun,
Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our convenient location.
However, we sincerely apologize for the unpleasant odor you experienced and for the hygiene conditions not meeting your expectations. Please be assured that we take your comments seriously and will share your feedback with our Housekeeping and relevant teams for immediate attention and improvement.
We hope to have the opportunity to welcome you back and provide you with a more comfortable and pleasant stay.
Best regards,
Guest Experience Team
Grand Mercure Phuket Patong
客户意见评级 5.0/5
Lanfei B.
家庭住宿
-
所有已确认评论
入住体验很好，Checkin效率很高 早餐非常丰富 泳池好玩 周边紧邻商业街。
亲爱的兰飞白，
非常感谢您与我们分享您的宝贵经历。我们很高兴得知您享受了高效的入住手续、丰盛的早餐、有趣的游泳池以及我们便利的购物区位置。
我们特别感谢您对梅先生的赞美之词。我们非常高兴他能够迅速协助您，并亲自将您的手机送到国际机场。我们理解意识到自己遗忘手机时的压力，我们很高兴我们的团队能够帮助您缓解这一情况。您的赞赏对梅先生和我们所有人都意义重大，我们定会将您的好评传达给他。
再次感谢您选择与我们入住，并信任我们的团队。我们非常高兴得知您在下次访问时会再次选择我们。我们期待着欢迎您回到普吉岛大美居酒店！
诚挚问候，
Guest Experience Team
Grand Mercure Phuket Patong
客户意见评级 5.0/5
Xin X.
家庭住宿
-
所有已确认评论
早餐非常丰富，选择非常多，味道也很棒，值得选择推荐！
亲爱的 Xin X.，
非常感谢您对我们服务的认可以及丰盛的早餐。我们很高兴得知您在 Grand Mercure Phuket Patong 的经历令人愉快。我们期待您的再次光临，并与您分享更多美好的时刻。
诚挚的，
Guest Experience Team
Grand Mercure Phuket Patong
尊敬的Bin L.，
非常感谢您对普吉岛巴东美居酒店的详细评价和极佳体验。我们很高兴得知您喜欢我们便利的地理位置、丰富的早餐种类以及酒店的整洁。我们也很高兴您发现您的房间安静舒适，并欣赏我们的设施和多元文化氛围。
听到您对我们前台团队的赞美特别让人感到欣慰。我们非常高兴我们的法语同事和普通话同事能够在您入住期间为您提供帮助，使您感到受欢迎。我们一定会将您的赞扬转达给他们。
感谢您提出在公共区域增加更多垃圾桶的有益建议。我们非常重视这样的建设性反馈，并会将其与相关团队分享以供考虑。
最重要的是，我们非常高兴得知您愿意再次选择与我们入住。我们期待着再次欢迎您，并使您下次的入住同样愉快！
此致，
Guest Experience Team
Grand Mercure Phuket Patong
客户意见评级 3.0/5
Xiao L. L.
家庭住宿
-
所有已确认评论
水肮脏 导致我脸敏感
房间好小 行李打开就走不到路
阳台只能晒衣服 成人完全不能走出
Dear Xiao L. L.,
Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the discomfort and inconvenience you experienced.
We are especially concerned to hear about the water quality and the sensitivity you experienced on your face. We take matters relating to water quality and guest well-being very seriously, and we will refer your comments to our Engineering and Management teams for immediate checking and follow-up.
We also understand your concerns regarding the room size, dampness, and balcony. We regret that the room did not provide the level of comfort and space you were expecting, particularly when travelling with luggage. Your feedback regarding the balcony and its accessibility has also been noted and will be shared with the relevant team.
In addition, we are sorry that you felt our team members were not sufficiently welcoming or enthusiastic during your stay. Genuine warmth, attentiveness, and friendly interaction are an important part of our hospitality, and we regret that this was not reflected in your experience. We will share your comments with our team as a reminder of the importance of being proactive, welcoming, and attentive to every guest.
Please accept our sincere apologies for the shortcomings you experienced. We greatly value your feedback, and it gives us an opportunity to improve both our facilities and the service we provide.
We hope you will consider giving us another opportunity in the future so that we can welcome you with the warm and attentive hospitality you deserve and provide you with a much more enjoyable stay.
Best regards,
Guest Experience Team
Grand Mercure Phuket Patong
客户意见评级 0.5/5
Wei Z.
家庭住宿
-
所有已确认评论
改善卫生
亲爱的魏珠，
感谢您分享您的反馈。我们对卫生问题表示遗憾，并将您的意见反馈给相关部门，以进一步提高我们的服务质量。
我们希望在未来有机会更好地为您服务。
诚挚的，
Guest Experience Team
Grand Mercure Phuket Patong
客户意见评级 5.0/5
Zhaokun W.
家庭住宿
-
所有已确认评论
早餐很丰富 房间很干净
尊敬的Zhaokun W.，
非常感谢您对我们酒店的积极评价。我们很高兴得知您喜欢丰盛的早餐和干净的房间。您的满意是我们最大的动力，我们期待您下次的光临。
诚挚的，
Guest Experience Team
Grand Mercure Phuket Patong
客户意见评级 3.0/5
Di W.
家庭住宿
-
所有已确认评论
房间硬件设施陈旧，房间太潮湿！
亲爱的 Di W.，
感谢您抽出时间与我们分享您的详细反馈。我们感谢您对我们大多数团队成员提供的服务给予的积极评价。
我们诚挚地为您的体验未能完全达到您的期望而感到歉意。我们理解您对房间设施、湿度以及整体住宿环境的关注。您对我们设施状况的反馈已与相关团队分享，我们将继续改善和维护我们的客房。
我们也很遗憾得知您与我们前台同事的互动未能体现我们所追求的热情和专业的款待。我们认真对待您的意见，并将其作为加强服务标准的机会，以确保每位客人都感到受欢迎和得到良好协助。
感谢您对 Wi-Fi 可接入性和连接速度的反馈。我们理解可靠的互联网接入对我们的客人是多么重要，我们将对此领域进行审查，以便进一步改善。
我们感谢您的宝贵反馈，并希望未来有机会再次欢迎您，提供更舒适和愉快的入住体验。
谨启，
Guest Experience Team
Grand Mercure Phuket Patong
亲爱的李唐，
非常感谢您给予的优秀评价以及与我们分享您的经历。
我们很高兴得知您喜欢我们便利而宁静的地理位置、美味的早餐以及我们团队提供的周到服务。特别令人欣慰的是，您在入住前的偏好得到了妥善照顾，房间介绍和除湿机的使用也让您的住宿更加舒适。
您亲切的话语真切鼓励了我们的团队，我们非常高兴得知您愿意再次选择与我们入住。
我们期待在不久的将来欢迎您再次光临，享受愉快的访问。
诚挚问候，
Guest Experience Team
Grand Mercure Phuket Patong
客户意见评级 5.0/5
Jingchao R.
单人住宿
-
所有已确认评论
前厅经理说话得体，服务周到。
亲爱的冉靖超，
非常感谢您与我们分享您的好评。
我们很高兴得知您喜欢我们便利而宁静的位置、优雅的室内环境以及我们前台团队提供的周到服务。您对协助您办理入住的男性前台经理的赞扬，我们一定会与他及团队分享。
我们也非常感谢您对床单室和员工休息室区域的建设性建议。请您放心，我们会提醒团队保持这些区域妥善关闭和维护，以确保为所有客人留下更好的整体印象。
再次感谢您宝贵的意见和推荐。我们真诚希望在未来能再次欢迎您回到这里，享受愉快的住宿。
此致，
Guest Experience Team
Grand Mercure Phuket Patong
客户意见评级 5.0/5
Huihuang W.
朋友住宿
-
所有已确认评论
有个中文很流利的工作人员，交流无障碍
尊敬的吴辉煌先生，
非常感谢您对我们的热情评价和分享您的经历。我们很高兴得知您在这里度过了一个愉快的时光，并且享受了这里的地理位置。同时，得知我们的中文服务人员为您提供了帮助，使您在访问期间的沟通顺畅而舒适，我们感到非常欣慰。您的美好评价对我们的团队意义重大，我们真诚期待不久的将来再次欢迎您的光临。
诚挚问候，
Guest Experience Team
Grand Mercure Phuket Patong
客户意见评级 4.0/5
Dawei Q.
家庭住宿
-
所有已确认评论
整体很好，但是没有洗衣房，这是个硬伤
亲爱的 Dawei Q.，
感谢您的评价和建设性的反馈。然而，雅高酒店对于高端酒店的标准始终提供酒店洗衣服务。自助洗衣房在高端酒店是合适的。
我们已经记录了您对 Wi-Fi 速度的评论，以便未来改进。
我们希望您能给我们机会，在不久的将来为您提供更好的服务。
此致，
Guest Experience Team
Grand Mercure Phuket Patong
