Dear Yating W., Thank you for sharing your lovely feedback. We are truly delighted to hear that you had a such pleasant stay with us, and that our team’s warm smiles and attentive service made you feel right at home. Your kind words mean the world to us, and we sincerely look forward to welcoming you back again soon. Kind regards Bryan De Bruyne General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Xinping Z., Thank you for sharing your experience with us. It is wonderful to hear that you enjoyed our prime location close to Phuket Old Town. We also appreciate your kind feedback regarding the room condition, and your comments about the room size and dampness have been noted for our improvement. We truly value your kind support and hope to welcome you back again for an even more comfortable stay in the future. Warm regards, Bryan De Bruyne General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Yu P., Thank you very much for your kind review. We are delighted to know that you appreciated the thoughtful gesture from our team during your baby’s birthday celebration. Your warm feedback is truly appreciated and will be shared with our staff as encouragement to continue delivering memorable experiences for our guests. We look forward to the pleasure of welcoming you and your family back again in the near future. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Lijuan Z., We are delighted to hear that you enjoyed your stay with us and appreciated our convenient yet peaceful location. It’s also wonderful to know that our front desk team’s attentive service made a positive impression on your experience. Your feedback is greatly appreciated and will be shared with our team as encouragement. We look forward to welcoming you back again in the near future. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Jia C. L., We truly appreciate you taking the time to share your experience with us. It is wonderful to hear that our prime location, parking convenience and the breakfast selection met your expectations. We look forward to having the opportunity to welcome you back again in the near future as well as your friends and family. Warm Regards, Bryan De Bruyne General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Weishan L., Thank you for taking the time to share your review with us. We sincerely appreciate your comments as they help us improve our service and guest experience and please accept our sincere apologies once again for the delay you experienced during the check-in process. This is certainly not the level of efficiency and warm welcome we strive to provide. Your feedback has been shared with our team so that we can review and enhance the process accordingly. We are also sorry to hear about the inconvenience caused by the sound insulation of the connecting door in the room. Guest comfort and privacy are extremely important to us and we will have our team look into this matter to see how we can improve the soundproofing. Thank you very much once again for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to welcome you back in the future, where we can provide you with a much more seamless and comfortable stay. Warm Regards, Bryan De Bruyne General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Ning P., Thank you for sharing your feedback. We’re pleased to hear that your arrival was smooth, with an efficient check-in process, and that you found the bedding clean and comfortable. It’s also great to know you enjoyed the breakfast. We truly appreciate your comments and hope to welcome you again for another pleasant stay. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Jingjing Z., Thank you very much for your kind comments and for your 10/10 rating. We are delighted to hear that you found our front desk team to be helpful and proactive. Providing attentive, friendly, and efficient service is something we truly value, and your recognition is a wonderful encouragement to the entire team. We sincerely appreciate you taking the time to share your experience and look forward to welcoming you back again soon. Warm regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Tongxia D., Thank you for taking the time to share your detailed feedback. We’re sorry to hear that several aspects of your stay did not meet your expectations, particularly the room size, limited charging options, and the setup near the bed. We also regret that the selection and quality of drinks and breakfast did not feel satisfactory, and that there was not enough variety offered. Your comments regarding room amenities and breakfast quality are very important, and we will share them with the relevant teams for review and improvement. Feedback like yours helps us better understand where we can enhance both comfort and guest satisfaction. We appreciate you bringing these points to our attention and hope we may have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Mian L., Thank you for sharing your feedback. We’re sorry to hear that you found the hotel a bit difficult to locate, and we appreciate you bringing this to our attention. At the same time, we’re very pleased to know that your experience after check-in was very good. Your kind comments are appreciated, and we hope to have the pleasure of welcoming you back for an even smoother arrival next time. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear J., Thank you very much for your feedback. We are delighted to hear that you appreciated our excellent location—opposite the market yet in a quiet spot—and found the convenience of the nearby 7-Eleven useful. Your comments are greatly appreciated and will be shared with our team. We hope to welcome you back soon for another pleasant stay. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Yueming Q., Thank you very much for sharing your detailed feedback. We are delighted to hear that you found your room comfortable, clean, and relaxing, and that the aromatherapy scent and bedding contributed to a restful stay. Your kind comments about the thoughtful design and your overall experience are greatly appreciated and will be shared with our team. We also appreciate your suggestions regarding the elevator access and breakfast hours. Your input is invaluable and will be considered as we continue to improve our services for our guests. We look forward to welcoming you back for another enjoyable stay. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear L., Thank you very much for taking the time to share your feedback. We are pleased to hear that you had a good overall stay and that our service met your expectations. Your kind comments are truly appreciated, and we look forward to welcoming you back in the future. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear T., Thank you very much for sharing your feedback regarding your stay at ibis Styles Phuket City. We are delighted to hear that you enjoyed our convenient location, the cleanliness of the hotel, and the polite service provided by our team. Your kind words are truly appreciated and will be shared with our staff as encouragement to continue delivering excellent service to all our guests. We look forward to welcoming you back to ibis Styles Phuket City in the near future. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Celia, Thank you very much for taking the time to share your feedback with us. We’re truly sorry to hear about the inconvenience you experienced during your stay, and we sincerely apologize for not meeting your expectations. Your comments regarding the water issue have been shared with our maintenance team for urgent review and resolution. We value your input and hope to have another opportunity to welcome you back and provide the comfortable, worry-free experience you deserve. Best regards, Rungsiya Moonchino Front Office Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Bingyu W., Thank you for taking the time to share your feedback. We sincerely regret the inconvenience caused by the water leakage issue. Please be assured that we are addressing this matter with our team to prevent future occurrences. We hope to have the opportunity to restore your trust in us and provide you with a much-improved experience in the future. Best regards, Rungsiya Moonchino Front Office Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Wei X., Thank you for taking your time to share us your feedback during your stay at ibis Styles Phuket City. We are pleased to read that you enjoyed your stay with us. We have taken note concerning the breakfast on board and will certainly share this feedback with the team for our improvement. We look forward to welcome you back for an improve experience. Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Ligingya, We are thrilled to see that you enjoyed your stay so much. It is always a pleasure to receive such high praise and the team and I will aim to replicate this experience moving forward. We hope to see you again soon. Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City