Mercure Rockhampton 4 stars

Dear Paul, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. Please allow me to express my sincerest apologies for the lift outage and any inconvenience this may have caused during your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore I am so pleased that you found our staff great, especially our restaurant team. I will make sure to pass on your words. We appreciate your sharing your thoughts, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Dear Stephen, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you have raised and to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Dear Keith, Thank you for taking the time to review your stay at the Mercure Rockhampton. We are glad that you found your room comfortable and enjoyed your meal at the restaurant. We hope to see you again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Dear Margaret, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. I am pleased that you found our staff excellent but I am disappointed that did not enjoy our overall experience. I sincerely apologize for the condition of your room, cleanliness is a priority at our hotel and it is concerning to learn that we did not meet your expectations in this regard. I assure you that your comments will be addressed with our housekeeping team to ensure better standards in the future. We value your feedback as it helps us improve our services. Thank you for bringing these matters to our attention, and I hope you might consider giving us another opportunity in the future. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Dear Sydney, Thank you for taking the time to share your experience at Mercure Rockhampton. We sincerely regret that your stay did not meet your expectations, particularly regarding not being welcomed as one of our valued Platinum Members and your experience at breakfast. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Your comments have been noted and will be taken into account to improve our future services. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton