Mercure Rockhampton 4 stars

Customer review rating (ALL Rating) 3.9/5 451 reviews

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Mercure Rockhampton - Image 1
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86 Victoria Parade, 4700 ROCKHAMPTON, Australia

Description

Hotel extras

  • Located in the heart of Rockhampton CBD adjacent to the Fitzroy River.

  • Well-equiped guest rooms provide views of the Fitzroy River and Rockhampton City

  • Hotel style rooms, all with balconies

  • Enjoy your Leisure time with Pool and Gym located on site.

  • 6 versatile conference spaces to create your ideal meeting or special event.

Our accommodation(s)

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Hotel location

Mercure Rockhampton

86 Victoria Parade
4700 ROCKHAMPTON
Australia

GPS:-23.3736, 150.5101

Telephone
Fax +61 7 4927 1615

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Riverside Restaurant

Riverside Restaurant & Bar overlooks the beautiful Fitzroy River. Open for breakfast 7 days and dinner 6 days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  451 reviews

Customer review rating 2.0/5

Cathy J. Friends - Confirmed reviews ALL

Gentleman at desk, absolutely lovely friendly and professional. Could not fault him. The negative part of stay relates to booking 10mths in advance and getting a room with tiny balcony looking over roofs. A room with river view would have been great. My cousin who booked 3 months prior got a large room with large balcony overlooking river.

Dear Cathy, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. I am pleased that you found our staff friendly and professional. At Mercure, we strive to provide a superior experience for every customer; therefore I am sorry that your experience did not meet your expectations. Unfortunately, the room type you booked was a larger family style room and we only have these available on the city side so we could not have upgraded you to a room overlooking the river. We appreciate your sharing your thoughts, and it is our hope that can welcome you back again in the future. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 4.0/5

Charmaine H. Families - Confirmed reviews ALL

Service was fantastic however the rooms could use a little attention. The bathroom had cracked tiles and the tap dropped throughout the night. The tap was reported so hopefully has been fixed. We were unable to regulate the a/c temperature and the room was freezing so had to turn it off but then the room became quite warm. We ate dinner and breakfast in the restaurant and the meals were lovely. We arrived late as I had been told breakfast went until 10am however finished at 9. We arrived at 8:50 but the staff was very accomodating and allowed us to stay and eat. I was very appreciative of this.

Dear Charmaine, Thank you for taking the time to review your recent stay with us. I am glad that you found our service fantastic and enjoyed your meals in the restaurant. I do apologize for the maintenance issues in your room, please be assured that maintenance has fixed the tap. Thank you for bringing this to our attention, and I do hope we can welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 5.0/5

Lisa B. Families - Confirmed reviews ALL

We had a great stay, the beds were comfortable. Will stay again. Great location

Dear Lisa, Thank you for the great review of our hotel! We are so glad that you enjoyed our convenient location and found the beds comfortable. We hope to welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 4.0/5

Steven J. Couples - Confirmed reviews ALL

Comfortable, adequate amenities. Bathroom looking aged as grouting is discoloured. Bath non slip mat had mildew. Previous items left in fridge.

Dear Steven, Thank you for your review regarding your stay at the Mercure Rockhampton. I am glad that you found your stay comfortable. I do apologise for the few housekeeping issues, I assure you that your comments will be addressed with our housekeeping team to ensure better standards in the future. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 0.5/5

Tim S. Friends - Confirmed reviews ALL

This is one of the worst places I have ever stayed. Very noisy with paper thin walls. To top it off there was hardly any hot water on the Friday night and Saturday morning no water at all due to a issue. I asked the front desk to at least discount the booking to which my request was not acknowledged with an appology for the inconvenience. I am relunctsnt to ever book again via Accor.

Dear Tim, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please allow me to express my sincerest apologies for the 2 hour water outage on the Saturday morning and any inconvenience this may have caused during your stay. I am also sorry about the noise from the surrounding rooms, our reception team is available 24 hours and could have assisted. We appreciate your sharing your thoughts, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Other web-users rate our hotel

  • 244 reviews 8.5/10 Location
  • 525 reviews 5.4/10 Room
  • 320 reviews 8.1/10 Service
  • 6 reviews 9.3/10 WiFi
  • 243 reviews 5.3/10 Comfort
  • 233 reviews 5.4/10 Cleanliness
  • 141 reviews 3.3/10 Amenities
  • 103 reviews 6.5/10 Breakfast

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