弘大美居大使首尔酒店 4 星

客户意见评级 (ALL 评级) 4.8/5 2,991 评论

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144 Yanghwa Ro, Mapo Gu, 04050 首尔, 韩国

描述

酒店其他优惠

  • 这里是游览弘大以及购物和娱乐区的理想落脚点。

  • 从弘益大学地铁站步行 2 分钟即可到达酒店。

  • 客房内提供的娱乐设施包括智能物联控制、Chromecast 和蓝牙音箱。

  • 高级豪华房以及更高等级的房型配备埃及豪华棉质床上用品和免费迷你酒吧。

  • 酒店配备便捷的自动化登记入住和退房自助办理机。

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酒店位置

弘大美居大使首尔酒店

144 Yanghwa Ro, Mapo Gu
04050 首尔
韩国

GPS:37.555135, 126.922511

电话
传真 +82 2-3774-1114

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店

Tian mimi

<甜蜜、梦幻、幸福的魔法空间>以一流食谱烹制美食，甜蜜蜜为您呈现美好、甜蜜、难忘的时光。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.8/5  2,991 评论

TripAdvisor 评级  4.9/5  541 评论

卓越奖 2025

Hotel stay

Tripadvisor 评级 5.0/5

884kathleeny 经 TripAdvisor 认证的评论

We had a wonderful stay, and Lynn Teo truly made it even better. She was exceptionally helpful throughout our visit and kindly allowed us a late check-out, which we really appreciated. The hotel itself is in a very convenient location, making it easy to get around and explore. Great service and great location—highly recommended! Small comment- bed and pillows were not the most comfortable

Dear. Kathleen Y. Warm greetings from Mercure Ambassador Seoul Hongdae! Thank you sincerely for taking the time to share your kind review. We are absolutely delighted to hear that you had a wonderful stay with us, and that our team member, Lynn Yeo, made such a positive impression during your visit. Your recognition of her thoughtful assistance and warm hospitality means a great deal to all of us, and we will be sure to pass along your kind words to her. We are also pleased to know that our convenient location helped make your trip more enjoyable. At Mercure Ambassador Seoul Hongdae, we strive to create memorable and seamless experiences for our guests, and it is truly rewarding to hear that we succeeded in doing so for you. At the same time, we sincerely appreciate your honest feedback regarding the bed and pillows. We understand that comfort preferences can vary and we are continuously reviewing our amenities to better accommodate our guests' needs. Your comments have been shared with the relevant departments for consideration and improvement. Once again, thank you for choosing to stay with us and for your thoughtful remarks. We hope to have the pleasure of welcoming you back in the near future for an even more comfortable and enjoyable experience. Sincerely, Jay Seong General Manager MERCURE Ambassador Seoul Hongdae

Amazing Customer Service

Tripadvisor 评级 5.0/5

Joash G 经 TripAdvisor 认证的评论

I would like to commend Lynn Yeo for an amazing customer service. Lynn was very understanding and empathise with our situation and she was there all the way to assist us, extending late check-out for us. This has definitely helped us minimise the trouble before heading to the airport. Thank you very much Lynn! You are truly an asset to the hotel group as you pride yourself in your work.

Dear. Goh C On behalf of the entire team at Mercure Ambassador Seoul Hongdae, we are incredibly appreciative that you took the time to share details on your experience with us! We are delighted to hear that you enjoyed your stay with us. It is always out top priority to ensure our guests feel welcomed and comfortable throughout their stay, and knowing we have achieved this with you fills us with great joy. Your positive feedback is a a tremendous source of motivation for our team, and rest assured, we will continue to strive for excellence in the services we provide. It is guests like you that make our job truly rewarding. Thank you again for sharing your experience and If you have a chance, please give us an opportunity to welcoming you again. Warmest regards,  Jay Seong General Manager MERCURE Ambassador Seoul Hongdae

客户意见评级 4.0/5

Y.h 单人住宿 - 所有已确认评论

淋浴间的地漏有问题，只要莲蓬头开着，地漏水流速度就特别慢，几秒钟的时间，淋浴间就会积水，让人感到不舒服

尊敬的 Mengna H.： 感謝您選擇入住 Mercure Ambassador Seoul Hongdae，並抽出寶貴時間向我們反映您的住宿體驗。 對於您在使用淋浴間時所遇到的排水不順問題，我們深表歉意。得知地漏排水速度過慢導致短時間內積水，讓您感到不適與困擾，我們感到非常遺憾。此情況並非我們希望為賓客帶來的標準體驗。 請您放心，我們已將此情況立即轉達至工程維護部門，並針對您反映的區域進行全面檢查與維修。我們也會進一步巡查其他客房設備，避免同樣的情況再次發生。 非常感謝您坦率的反饋，您的意見對我們提升服務品質至關重要。我們衷心希望未來有機會再度為您服務，並讓您感受到更加舒適與滿意的住宿體驗。 谨启 Jay Seong General Manager MERCURE Ambassador Seoul Hongdae

地點方便

客户意见评级 5.0/5

Kellin 朋友住宿 - 所有已确认评论

櫃檯人員態度親切～地點便利～住宿感受佳

尊敬的 Kellin L.： 十分感谢您花时间告诉我们有关您在 Mercure Ambassador Seoul Hongdae 的体验。很遗憾未能达到您的期望，请允许我向您表达我最诚挚的歉意。 在 Mercure，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，因此您的反馈对于我们的提高十分重要。请放心，我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务。 谨启 Jay Seong General Manager MERCURE Ambassador Seoul Hongdae

位置好很方便

客户意见评级 5.0/5

徐佳盈 朋友住宿 - 所有已确认评论

服务人员态度都特别好 体验感特别好

尊敬的 JIAYING X.： 感谢惠赐有关下榻 Mercure Ambassador Seoul Hongdae 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Jay Seong General Manager MERCURE Ambassador Seoul Hongdae

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其他网络用户评价我们的酒店

  • 3,915 评论 9.7/10 位置
  • 2,886 评论 7.7/10 房间
  • 2,922 评论 9.2/10 服务
  • 34 评论 8.7/10 上网
  • 1,225 评论 9/10 清洁度
  • 710 评论 8.8/10 氛围
  • 295 评论 3.8/10 早餐

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