宜必思尚品首尔龙山区大使酒店 - 首尔龙城 4 星

尊敬的 Chun Chien Hungk, 感谢惠赐有关下榻 ibis Styles Ambassador Seoul Yongsan - Seoul Dragon City 的宝贵意见。很遗憾我们未能达到您的期望，请允许我向您表达我最诚挚的歉意。 感谢您对我们酒店的优越位置和整体外观的称赞。 我们衷心感谢您成为尊贵的 Classic 会员并感谢您的持续支持。 我们衷心感谢您对我们酒店的忠诚然而，得知您在入住期间对我们的软件服务感到失望，我们深表遗憾。 对于您在清洁和房间维护方面遇到的问题，我们深表歉意。 提供高水平的服务是我们的承诺，但我们在这方面显然做得不够。 您的反馈对于帮助我们确定需要改进的领域非常宝贵。 对于你提到的问题，我们已立即采取措施予以解决。 我们已提醒客房服务团队更加注意补充沐浴露等用品，并保持最高标准的清洁度。 此外，我们将对我们的清洁程序进行审查，以确保将来不会发生此类失误。 我们了解干净且维护良好的房间对客人的重要性，很抱歉我们在这方面没有达到您的期望。 我们也会加强员工培训，杜绝类似事件再次发生。 感谢您的耐心和理解，让我们关注这些问题，并希望您考虑在未来再给我们一次为您服务的机会。 我们致力于为您的下次光临提供更加满意、舒适的体验。 对于您在入住期间遇到的任何不便，我们再次深表歉意，并感谢您的宝贵反馈。在此，我想重申我们对高品质标准的承诺，我个人非常希望确认您在下一次的下榻期间能体验到这份承诺。 谨启 Pauline, Guest Experience Manager ibis Styles Ambassador Seoul Yongsan - Seoul Dragon City

Dear Andrea, Greetings from ibis Styles Ambassador Seoul Yongsan, Seoul Dragon City! Thank you so much for taking the time to share your wonderful feedback about your stay at our hotel in Seoul. We are thrilled to hear that you had such a positive experience with us. It is fantastic to know that you found our location nice and comfortable, and that you enjoyed the modern amenities we offer. Cabana City, our rooftop dining and pool area, along with the bar and room service, are designed to provide our guests with a memorable experience. We are delighted that you appreciated the spacious and clean rooms, as well as our professional and kind staff. Providing top-notch service is our priority, and it is heartening to hear that we met your expectations. Our culinary team is thrilled that you enjoyed our wide variety of delicacies, both at the bar and during breakfast. We take pride in offering high-quality dishes from Asian and international cuisines, all prepared with care and attention to detail. It is great to hear that our small business corner with a PC and printer was of help to you during your stay, and we are pleased to offer a touch of entertainment with the PS5 in the hall. Lastly, we appreciate your mention of our convenient location, just a short walk from Yongsan metro station. Once again, thank you for choosing to stay with us, and we can't wait to welcome you back to our hotel in Seoul for another enjoyable visit in the future :-) Warm regards, Pauline Guest Experience Manager ibis Styles Ambassador Seoul Yongsan, Seoul Dragon City.

尊敬的 ling z.： 感谢惠赐有关下榻 ibis Styles Ambassador Seoul Yongsan - Seoul Dragon City 的宝贵意见。 我们非常感谢您对我们的位置和我们提供的宜人环境的积极评价。 感谢您成为尊贵的 Classic 会员并给予我们持续的支持。 我们衷心感谢您对我们酒店的忠诚。 对于您在前台遇到的不便，我们也深表歉意。 您的反馈对我们来说非常宝贵，因为它可以帮助我们确定需要改进的领域。 我们知道拥挤且杂乱的前台可能会令人沮丧，我们致力于解决这个问题，以确保为所有客人提供更顺畅、更高效的体验。 为了提升您和未来客人的体验，我们将认真听取您的建议并采取措施改善排队流程。 我们的目标是确保每个人都能有序排队并清楚了解队列情况，使入住/退房过程更加无缝和无忧。 我们真诚地感谢您的意见，并希望您的下次访问将是一次更加满意的体验。 如果您有任何进一步的建议或意见，请随时与我们的管理团队联系。 您的满意是我们的首要任务，我们期待未来超越您的期望。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Pauline, Guest Experience Manager ibis Styles Ambassador Seoul Yongsan - Seoul Dragon City

Dear Valued Customer, Greetings from ibis Styles Ambassador Seoul Yongsan, Seoul Dragon City. Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your positive comments and are glad to hear that you had an overall good experience. We take pride in our complex, which was built just a few years ago, ensuring that our facilities are still new and well-maintained. We are pleased that you found our elevators in your wing to be efficient, with minimal waiting times. However, we apologize for any inconvenience caused by the room card system. We will take note of your feedback and look into improving the user experience to ensure that floor selection is clearer, especially when riding with others. Regarding the check-in process, we apologize for the confusion with your payment. While bookings made through our official website should be seamless, we understand that this was an inconvenience for you. We will review our payment system to ensure such issues are minimized in the future, providing a smoother and more efficient check-in process for our guests. We are delighted that you found your room clean and comfortable during your three-night stay. The higher-level floors offer spectacular views of Seoul, and we are glad you enjoyed the beautiful skyline. We appreciate your feedback on our breakfast options. While we strive to provide a good variety of choices, we will take your suggestions into account and consider adding more drink options and local dishes to enhance the dining experience for our guests. We are glad that the taxi service you booked for your airport transfer was prompt and even arrived earlier than requested. Providing reliable and punctual transportation is a priority for us, and we are pleased that it met your expectations. We acknowledge that accessing the hotel from the train station may pose challenges, particularly if you have heavy luggage. However, we want to assure you that we are actively working on improving this aspect. The city is in the process of constructing a walking bridge that will directly connect the station to the hotel complex in the coming months hopefully at the end of this summer, making transportation more convenient for our guests! Once again, thank you for your review, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. Sincerely, Pauline, Guest Experience Manager

尊敬的 Jin Yan H.： 感谢惠赐有关下榻 ibis Styles Ambassador Seoul Yongsan - Seoul Dragon City 的宝贵意见。听到您对我们工作的肯定，十分开心。 謝謝您，對於您的評論。 我們很高興得知您發現我們的位置便利，並對我們的清潔度和設備齊全的設施表示讚賞。 我們深知為客人提供舒適愉快的住宿體驗的重要性。 對於因電梯等待時間給您帶來的任何不便，我們深表歉意。 我們努力確保高效的服務，並將研究改善電梯體驗的方法，例如優化等待時間或提供其他替代方案以減少任何潛在的延誤。 您的反饋對我們很有價值，因為我們不斷努力增強我們的服務。 我們感謝您的支持，並希望將來有機會歡迎您再次光臨，為您提供更好的體驗。 我們感謝您的支持，並希望將來有機會歡迎您回來。 谨启 Sincerely, Pauline, Guest Experience Manager