Dear Bo W. L., Thank you very much for choosing Hotel Naru Seoul – MGallery and for taking the time to share your valuable feedback with us. We are delighted to hear that you were satisfied with your stay and especially pleased that you enjoyed the beautiful views from the hotel. At the same time, we appreciate your feedback regarding the location, and we will continue to do our best to ensure that our guests enjoy a comfortable and convenient stay. We are also glad to know that the wheelchair rental service was helpful during your visit. Providing attentive and thoughtful service to all our guests is always one of our top priorities. Thank you once again for your kind review. We truly hope to have the pleasure of welcoming you back in the near future and providing you with an even more enjoyable experience. Warm regards, Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Ms. D., Warm greetings from Hotel Naru Seoul – MGallery. First of all, please allow me to write in English. On behalf of all our team members, I would like to take a moment to thank you for choosing Hotel Naru Seoul – MGallery. It was our privilege to have the opportunity to serve you during your recent stay. We strive to provide the highest level of service and continually work towards delivering exceptional experiences to all our guests. We are thrilled to know that you had a wonderful stay with us. Thank you for your kind feedback regarding the basic amenities in the room. However, we are sorry to hear that the interior design did not fully meet your expectations. Your comments about the wall decorations will serve as valuable input for enhancing the ambiance of our rooms. We will certainly take this into consideration during future design updates and renovations. We appreciate for your valuable feedback again, and if your travels bring you back to Seoul, we hope to have the opportunity of welcoming you back in the near future. Thank you. Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Ms. Shuhua L., Warm greetings from Hotel Naru Seoul – MGallery. On behalf of all our team members, I want to take a moment to thank you for selecting Hotel Naru Seoul – MGallery. It was our privilege to have the opportunity to serve you during your recent stay. We truly appreciate your kind words and are delighted to hear about your experience at our hotel through your detailed review. We are thrilled to know that you were able to sleep soundly and comfortably during your stay. Thank you for recognizing the cozy and clean environment of our hotel. We always strive to create a home-like atmosphere for our guests, and your positive feedback truly encourages us. As you mentioned, our hotel is conveniently located in Mapo, with easy access to various areas within Seoul as well as Incheon Airport. We hope this convenience will remain a compelling reason for you to consider staying with us again. We appreciate for your valuable feedback again, and if your travels bring you back to Seoul, we hope to have the opportunity of welcoming you back in the near future. Thank you. Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Ms. Shuk Ching C., Warm greetings from Hotel Naru Seoul – MGallery. On behalf of our entire team, I would like to sincerely thank you for choosing to stay with us at Hotel Naru Seoul – MGallery. It was our privilege to have the opportunity to serve you during your recent visit. We are delighted to hear that your stay was comfortable and satisfying. We are especially grateful for your kind recognition of our team’s service. Our staff works diligently to provide exceptional care, and your acknowledgment of their efforts is truly motivating for all of us. At Hotel Naru Seoul – MGallery, we are committed to delivering exceptional service and creating memorable experiences for all of our guests. We are constantly striving to exceed expectations and provide a welcoming environment for both business and leisure travelers. Thank you again for your valuable feedback. Should your travels bring you back to Seoul, we would be honored to welcome you once more and provide another wonderful stay Warm regards, Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Ms.W., Warm greetings from Hotel Naru Seoul – MGallery. Frist of all, please allow me to write in English. On behalf of all our team members, I want to take a moment to thank you for selecting Hotel Naru Seoul – MGallery. It was our privilege to have the opportunity to serve you during your recent stay. We appreciate for your thoughtful and kind message. We are absolutely delighted to hear that you had such a wonderful experience during your stay at Naru Hotel. Your feedback means a lot to us, and it’s incredibly rewarding to know that our team was able to make your stay memorable. It would be our great pleasure to welcome you back to Naru Hotel during your next visit to Seoul. We are committed to providing you with the best experience possible, and we truly look forward to hosting you again in the future. Once again, thank you for taking the time to share your thoughts with us. Your satisfaction is our top priority, and we are so happy that you had a memorable stay. Thank you. Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Ms. A., Warm greetings from Hotel Naru Seoul – MGallery. First of all, please allow me to write in English. On behalf of all our team members, I want to take a moment to thank you for selecting Hotel Naru Seoul – MGallery. It was our privilege to have the opportunity to serve you during your recent stay. We all strive to achieve the highest level of quality services and continually works towards providing exceptional experiences to all our guests, and we are extremely pleased to know that you had a wonderful stay with us. Hotel Naru Seoul – MGallery will continually aim to be the preferred choice for both business and leisure travelers in Seoul by providing outstanding service and exceeding guests’ experiences. We appreciate for your valuable feedback again, and if your travels bring you back to Seoul, we hope to have the opportunity of welcoming you back in the near future. Thank you. Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Mrs. Lim, Warm greetings from Hotel Naru Seoul – MGallery. First of all, please allow me to write in English. Thank you for taking the time to provide feedback regarding your recent stay at our hotel. We are pleased to hear that you found our facilities clean and comfortable. However, we sincerely apologize for the issues you encountered during your stay. We deeply regret the inconvenience caused by the fluctuating shower water temperature. Please be assured that we will have our maintenance team investigate this matter promptly to prevent any future issues. Additionally, we are sorry for the situation regarding the roller. It is not our standard practice to remove personal items from the rooms without prior communication. We sincerely apologize for the inconvenience this caused, and we will ensure that this does not happen again in the future. Your feedback is invaluable to us, and we will take your comments into account to improve our services. We hope to have the opportunity to welcome you back to our hotel and provide you with a more comfortable stay. Thank you again for your understanding. Best regards, Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Mr. Z., Warm greetings from Hotel Naru Seoul – MGallery. First of all, please allow me to write in English. On behalf of all our team members, I would like to take a moment to thank you for choosing Hotel Naru Seoul – MGallery. It was our privilege to have the opportunity to serve you during your recent stay. We strive to deliver the highest level of service and continually work to provide exceptional experiences for all our guests. We are delighted to hear that you had an overall wonderful stay with us in Seoul. However, we would like to sincerely apologize for the absence of a Chinese-speaking staff member during your recent stay at our hotel. We understand how important it is for you to receive assistance in your preferred language, and we regret any inconvenience this may have caused. Please rest assured that we are actively working to address this issue and ensure that appropriate support is available in the future. I would like to personally thank you for your kind and thoughtful comments regarding your overall stay, despite the inconvenience you experienced. Your understanding and positive feedback mean a great deal to us, and we truly appreciate your patience. We sincerely hope this experience will not deter you from returning, as we are always eager to make your next stay even more memorable and enjoyable. Thank you once again for sharing your thoughts. We look forward to welcoming you back soon. Best regards, Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Ms. Z., Warm greetings from Hotel Naru Seoul – MGallery. Hope this finds you well and If you do not mind, please allow me to write in English. First of all, we would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. As the first MGallery in South Korea, we try to make sure our brand concept, "Memorable and Meaningful moments," is well reflected in our hotel. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Ms. Z., Warm greetings from Hotel Naru Seoul – MGallery. Hope this finds you well and If you do not mind, please allow me to write in English. First of all, we would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We also appreciate your good comments regarding our hotel location and your overall experience with us. Your sincere gratitude was shared with the entire team. As the first MGallery in South Korea, we try to make sure our brand concept, "Memorable and Meaningful moments," is well reflected in our hotel. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Simon Kim General Manager Hotel Naru Seoul – MGallery