Fairmont Ambassador Seoul 5 星

客户意见评级 (ALL 评级) 4.6/5 2,758 评论

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汝矣岛路 108 号首尔费尔蒙酒店, 永登浦区汝矣洞, 07335 首尔, 韩国

描述

酒店其他优惠

  • 现代化的接待处，提供快捷的自助登记入住和退房亭。

  • 大多数客房可欣赏汉江全景。

  • 费尔蒙健身俱乐部将在每月的第三个周二关闭

  • 通过地下人行道可直达韩国最大的百货公司和首尔地铁。

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酒店位置

Fairmont Ambassador Seoul

汝矣岛路 108 号首尔费尔蒙酒店, 永登浦区汝矣洞
07335 首尔
韩国

GPS:37.525269, 126.929134

电话
传真 +82 2-3395-6170

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  2,758 评论

客户意见评级 1.0/5

Xiao Y. W. 朋友住宿 - 所有已确认评论

前台办理入住时被告知两晚房型不同，明确告知诉求是不换房间入住同一间大床房(预定的也是两晚大床房)，让我付费升级，明确说了不同意付费升级房型，在前台耽误了很久时间办理入住，工作人员在前台研究了很久还叫同事来用韩语商量，最后要我刷了两张卡，回国才发现一张被扣了是升级房型的钱，另一张卡被扣了全部的押金，联系了平台的客服帮助联系酒店，已过了一周信用卡都出账单了也没有退回押金，非常不满意此次的入住！

Dear Mr. W., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your feedback with us. We understand how frustrating your experience must have been, particularly regarding the room assignment and the billing concerns following your stay. Please allow us to clarify the situation based on our internal review. Regarding your reservation, our records indicate that at the time of check in, the room type was explained as a Fairmont Deluxe Room, and an upgrade option was presented. It was noted that the payment was processed upon confirmation during the check in procedure. However, we acknowledge that the communication may not have been sufficiently clear, which led to confusion and inconvenience during your arrival experience. This is being addressed internally to ensure clearer and more transparent communication moving forward. With respect to the charges on your cards, one transaction relates to the room payment, while the other was registered as a guarantee. The transaction has since been submitted for cancellation on 10th April. The refund is currently in progress, and the timing of the reversal may vary depending on your card issuer. We fully recognize that the delay in refund has caused you additional concern, and this matter is being closely monitored to ensure completion as soon as possible. Additionally, further training and reinforcement have been implemented with our team to prevent similar issues in the future. Further training and reinforcement have been implemented with our team to prevent similar issues in the future. Thank you again for bringing this matter to our attention. Should you require any further assistance, please do not hesitate to contact us directly at Je… Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

客户意见评级 3.0/5

Bingfang L. 家庭住宿 - 所有已确认评论

环境及位置都很好，但是服务一般，大堂服务人员素质有待提高

Dear Ms. L., Thank you for choosing Fairmont Ambassador Seoul and for sharing your feedback with us. We are delighted to know that you appreciated our location and overall environment. At the same time, we regret to learn that the service experience, particularly at the lobby, did not fully meet your expectations. Your comments regarding the level of professionalism have been carefully noted and shared with the relevant team for review and improvement. We will continue to focus on enhancing both service consistency and attentiveness to ensure a more refined experience. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back for a more seamless and elevated stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

客户意见评级 0.5/5

Boer H. 家庭住宿 - 所有已确认评论

这是我住过体验感最差的酒店没有之一。从进入酒店开始需要提示才会帮助我们提行李。办理入住时服务体验感较差，应变能力较差，办理完入住没有礼宾送行李至房间。入住期间房卡消磁、断电。浴室非常的滑，导致我在浴室摔了一跤。退房时间为11点但是10点30分就给我们断电了，断电后窗帘也会随之关闭，如果因为断电无照明再次导致我们摔倒怎么办，根本没有考虑到入住者的体验感，真的太差，环境卫生较差，花瓶上一层灰。房间换气差。

Dear Ms. H., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your feedback with us. We are concerned to learn that your experience did not meet expectations across several aspects of your stay, including arrival, check in, room condition, and overall service. We regret that assistance with your luggage was not offered promptly and that the check in experience lacked the attentiveness expected. The issues you experienced with the room key and power interruption, as well as the lack of timely support, have been shared with the relevant teams for immediate review. Your comments regarding cleanliness and ventilation, including dust in the room, have also been noted and will be addressed to ensure stricter attention to detail. Most importantly, your experience in the bathroom is taken with the highest priority. Guest safety is fundamental, and this matter is being reviewed thoroughly with the Engineering and Housekeeping teams. Your feedback has been shared internally for a comprehensive review and corrective action. Thank you once again for bringing this to our attention. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

客户意见评级 5.0/5

Ruoyi Z. 朋友住宿 - 所有已确认评论

和现代百货相连，又靠近汝矣岛樱花大道，前台的服务人员态度很好，提前帮忙收了快递，办理入住和退房都十分顺利。

Dear Ms. Z., Thank you for choosing Fairmont Ambassador Seoul and for sharing your kind feedback with us. We are delighted to hear that you had a good stay experience and that you enjoyed our convenient location, with direct access to The Hyundai Seoul and close proximity to Yeouido Cherry Blossom Avenue. It is especially rewarding to know that our Front Desk team provided friendly and efficient service, assisting with your package in advance and ensuring a smooth check-in and check-out experience. Your kind words regarding their professionalism and English communication skills are truly appreciated and will be shared with the team as great encouragement. Thank you once again for your generous feedback. We sincerely look forward to welcoming you back in the near future for another pleasant and seamless stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

客户意见评级 5.0/5

Yi J. L. 朋友住宿 - 所有已确认评论

工作人员态度良好有礼貌，服务态度极佳。酒店设施齐全，交通方便，是适合旅游返程前预定的酒店。 会一直选择费尔蒙酒店的。

Dear Ms. L., Thank youfor choosing Fairmont Ambassador Seoul and for sharing your kind feedback with us. We are delighted to hear that you appreciated our convenient location, facilities, and the warm, polite service provided by our team. It is truly rewarding to know that your experience with us was positive and that Fairmont continues to be your preferred choice. We are also pleased to share that the colleague who assisted you during check-in was Hyun. Your kind recognition will certainly be shared with her, and we are confident it will serve as great encouragement for her continued dedication to excellent service. Thank you once again for your generous feedback. We sincerely look forward to welcoming you back on your next visit. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

其他网络用户评价我们的酒店

  • 635 评论 9.4/10 位置
  • 896 评论 8.5/10 房间
  • 1,130 评论 8.4/10 服务
  • 5 评论 6.2/10 上网
  • 365 评论 9.2/10 氛围
  • 344 评论 8.2/10 舒适度
  • 301 评论 8.5/10 清洁度
  • 284 评论 8.9/10 早餐

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