Fairmont Ambassador Seoul 5 星

客户意见评级 (ALL 评级) 4.6/5 2,793 评论

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汝矣岛路 108 号首尔费尔蒙酒店, 永登浦区汝矣洞, 07335 首尔, 韩国

描述

酒店其他优惠

  • 现代化的接待处，提供快捷的自助登记入住和退房亭。

  • 大多数客房可欣赏汉江全景。

  • 费尔蒙健身俱乐部将在每月的第三个周二关闭

  • 通过地下人行道可直达韩国最大的百货公司和首尔地铁。

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酒店位置

Fairmont Ambassador Seoul

汝矣岛路 108 号首尔费尔蒙酒店, 永登浦区汝矣洞
07335 首尔
韩国

GPS:37.525269, 126.929134

电话
传真 +82 2-3395-6170

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  2,793 评论

客户意见评级 5.0/5

Chong H. Y. 商务住宿 - 所有已确认评论

酒店团队很负责任，我6/09退房忘记取走的物品已经在帮我保管好，等待我6/19日中午准备再次回到酒店领取6/09遗漏Laptop和私人物品，非常感谢🙏

Dear Mr. Y., Thank Y. for choosing Fairmont Ambassador Seoul and for sharing your wonderful feedback. We are truly delighted to learn that Y. had such a positive experience with our team and that your stay was worthy of a perfect rating. Most importantly, we are pleased that we were able to safely keep your laptop and personal belongings until your return to the hotel. We understand how valuable personal items are, and we are glad that our Front Office and Concierge teams could assist in ensuring they were returned to Y. safely. Your kind words and appreciation will be shared with the teams involved, and they will be encouraged to know their efforts made a meaningful difference to your experience. We are also grateful for your comments regarding our sustainability initiatives. It is rewarding to know that our efforts to reduce unnecessary consumption of amenities and linens are recognized and appreciated by our guests. Responsible hospitality remains an important part of our commitment, and your support encourages us to continue these efforts. Thank Y. as well for sharing your connection with the Accor brand over the years. We sincerely appreciate your continued trust and are honored to have had the opportunity to welcome Y. to Fairmont Ambassador Seoul. We look forward to welcoming Y. back again in the future and providing another memorable stay. Thank Y.. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

客户意见评级 2.5/5

Wei L. 单人住宿 - 所有已确认评论

服务一般,没有行李服务,lobby人很多很乱,进店也没有人指引

Dear Ms. L., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Ambassador Seoul. We regret to learn that your experience did not meet your expectations, particularly regarding the arrival experience, lobby environment, and breakfast offering. We understand how a crowded and busy lobby can impact a guest's first impression of the hotel. During the period of your stay, the hotel was accommodating a large number of guests and visitors associated with a major sporting event in Seoul, which resulted in unusually high traffic throughout the lobby area. Nevertheless, we recognize that this should not detract from the level of hospitality and attentiveness our guests expect, and we regret that you did not feel adequately guided and cared for upon arrival. We also appreciate your comments regarding breakfast. Your feedback has been shared with our Culinary and Food & Beverage teams for review as we continuously evaluate our offerings and guest experience. Please be assured that your comments have been communicated to the relevant teams as an opportunity to reinforce the importance of attentive guest engagement, particularly during periods of high occupancy and increased activity within the hotel. Thank you again for sharing your experience. We value your feedback and hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

客户意见评级 0.5/5

Yuwei Z. 单人住宿 - 所有已确认评论

朋友订的房，朋友又临时来不只能我自己来，订房信息留的是她和她儿子的名字。入住时死活不让我住，要我各种证明，我朋友提供了她的订单确认信她的护照首页核对还是故意不让我住。说还有一个人的（她儿子）信息也要提供。这个时候我就知道不是信息的问题，是前台两位高高在上的同事今天就没想让我住。于是没办法我重新开了一间，两个人还是一脸的不高兴。这种垃圾酒店真的不推荐。第一次住这家的时候，半夜会有人来敲门，站在门口大哭大闹，也没人管，连续敲了三次门。再次住塔完全是因为他离现代百货近。再也不来了。

Dear Ms. Z., Thank you for taking the time to share your feedback regarding your recent experience at Fairmont Ambassador Seoul. We regret to learn that your arrival experience left you with such a negative impression of our hotel. Based on our review, the reservation had been made under a different name from the guest presenting for check-in. In such situations, our team is required to verify the reservation details and guest information before granting access to a guest room. These procedures are in place to protect the security and privacy of all guests and are applied consistently regardless of nationality or background. We understand that the verification process may have been frustrating, particularly after your travel arrangements had changed unexpectedly. However, the checks carried out by our Front Office team were intended solely to confirm the reservation details and ensure a secure check-in process. We are also concerned to learn that the interaction did not leave you feeling welcomed. Providing professional, respectful, and attentive service to every guest remains one of our highest priorities, and your comments have been shared with the relevant leadership team for review. While we regret that your experience did not meet expectations, we appreciate you bringing your concerns to our attention. We value every guest who chooses to stay with us and are disappointed that your visit left you with such a lasting negative impression. Should your travels bring you back to Seoul in the future, we would welcome the opportunity to restore your confidence in our hotel and provide the level of hospitality for which Fairmont is known. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

客户意见评级 5.0/5

Sifei W. 朋友住宿 - 所有已确认评论

还没有进入酒店大厅，就感受到诸多贴心的服务，一路享受到离开。

Dear Ms. W., Thank you for choosing Fairmont Ambassador Seoul and for sharing such thoughtful feedback regarding your recent stay. We are delighted to hear that you enjoyed your overall experience, from the moment you arrived until your departure. Knowing that our team's attentive service helped create a memorable stay is truly rewarding for us. We are especially pleased to learn that you noticed the care and professionalism of our Housekeeping team. Maintaining spotless guest rooms and bathrooms requires great attention to detail, and your recognition of their efforts will certainly be shared with the team as encouragement. At the same time, thank you for highlighting the confusion regarding which in-room amenities and toiletries are complimentary. We understand how this may have caused uncertainty during your stay. For your information, certain disposable amenities are provided for a fee in accordance with the Republic of Korea’s Resource Recycling Act which came into effect on 29th March 2024. These items include the dental kit, shaving kit, baby lotion, and baby shower gel. We appreciate your feedback and recognize that clearer communication regarding these items would help guests better understand the policy. We will continue to review how this information is presented to ensure a more seamless guest experience. Thank you once again for your generous feedback and perfect rating. We sincerely look forward to welcoming you back for another excellent stay at Fairmont Ambassador Seoul. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

客户意见评级 5.0/5

Jia W. 商务住宿 - 所有已确认评论

入住体验非常好，酒店硬件设施完好，服务也是非常优秀，销售团队表现优异，能够及时解决我的问题。

Dear Ms. W., Thank you for choosing Fairmont Ambassador Seoul and for sharing your kind feedback with us. We are truly delighted to hear that your stay was excellent and that you were satisfied with our well-maintained facilities and outstanding service. It is also rewarding to know that our sales team was able to support you promptly and effectively whenever needed. Your generous comments are greatly appreciated and will be shared with the relevant teams as encouragement to continue delivering excellent service. We sincerely look forward to welcoming you back again soon for another pleasant and seamless stay. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

其他网络用户评价我们的酒店

  • 615 评论 9.4/10 位置
  • 874 评论 8.5/10 房间
  • 1,130 评论 8.4/10 服务
  • 5 评论 6.2/10 上网
  • 360 评论 9.3/10 氛围
  • 326 评论 8/10 舒适度
  • 295 评论 8.2/10 清洁度
  • 287 评论 9/10 早餐

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