Fairmont Ambassador Seoul 5 星

Dear Ms. C., Thank you for choosing Fairmont Ambassador Seoul and for sharing your wonderful feedback. We are delighted to know that you had a fantastic stay and enjoyed our attentive service, convenient location, and the comfort of our well-soundproofed accommodations. It is especially rewarding to learn that you found your overall experience to be of excellent value. Your generous compliments are truly appreciated and will be shared with our team as a wonderful source of encouragement. We remain committed to delivering exceptional service and memorable experiences to every guest. Thank you once again for your kind review. We look forward to welcoming you back to Fairmont Ambassador Seoul for another enjoyable stay. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. Z., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Ambassador Seoul. We regret to learn that your experience did not meet your expectations, particularly in relation to your interactions with our team and the inconvenience you experienced during your stay. Following your review, we conducted a thorough investigation with the relevant departments. We noted that your room assignment was changed during the check-in process due to operational room allocation adjustments, and a new room key was subsequently issued. We also confirmed that additional room keys were created during your stay. While these actions were intended to ensure continued access to your room, we recognize that the process may have caused confusion and inconvenience. We have shared your feedback with our Front Office team and will reinforce internal communication regarding room key issuance to help prevent similar situations in the future. We also reviewed your comments regarding your interaction with our evening team concerning your food delivery. Our records indicate that our colleagues spent considerable time assisting in locating the order and helping you contact the delivery platform regarding a refund request. Although we were unable to achieve the outcome you had hoped for, we acknowledge that the manner in which our assistance was delivered did not leave you with a positive impression. We have shared your feedback with the team and will continue reinforcing the importance of providing attentive and empathetic service in every guest interaction. Regarding the toothbrush, our team confirmed that the applicable charge for dental kits was explained during check-in in accordance with current environmental regulations in Korea. However, we understand there may have been a misunderstanding regarding the in-room amenities, and we appreciate your comments as a reminder that clearer communication is essential. Your feedback has been shared with the relevant departments and will be used as an opportunity to further strengthen both our communication and service standards. We sincerely appreciate you bringing these matters to our attention. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. Y., Thank Y. for choosing Fairmont Ambassador Seoul and for sharing your wonderful feedback. We are truly delighted to learn that Y. had such a positive experience with our team and that your stay was worthy of a perfect rating. Most importantly, we are pleased that we were able to safely keep your laptop and personal belongings until your return to the hotel. We understand how valuable personal items are, and we are glad that our Front Office and Concierge teams could assist in ensuring they were returned to Y. safely. Your kind words and appreciation will be shared with the teams involved, and they will be encouraged to know their efforts made a meaningful difference to your experience. We are also grateful for your comments regarding our sustainability initiatives. It is rewarding to know that our efforts to reduce unnecessary consumption of amenities and linens are recognized and appreciated by our guests. Responsible hospitality remains an important part of our commitment, and your support encourages us to continue these efforts. Thank Y. as well for sharing your connection with the Accor brand over the years. We sincerely appreciate your continued trust and are honored to have had the opportunity to welcome Y. to Fairmont Ambassador Seoul. We look forward to welcoming Y. back again in the future and providing another memorable stay. Thank Y.. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. L., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Ambassador Seoul. We regret to learn that your experience did not meet your expectations, particularly regarding the arrival experience, lobby environment, and breakfast offering. We understand how a crowded and busy lobby can impact a guest's first impression of the hotel. During the period of your stay, the hotel was accommodating a large number of guests and visitors associated with a major sporting event in Seoul, which resulted in unusually high traffic throughout the lobby area. Nevertheless, we recognize that this should not detract from the level of hospitality and attentiveness our guests expect, and we regret that you did not feel adequately guided and cared for upon arrival. We also appreciate your comments regarding breakfast. Your feedback has been shared with our Culinary and Food & Beverage teams for review as we continuously evaluate our offerings and guest experience. Please be assured that your comments have been communicated to the relevant teams as an opportunity to reinforce the importance of attentive guest engagement, particularly during periods of high occupancy and increased activity within the hotel. Thank you again for sharing your experience. We value your feedback and hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. Z., Thank you for taking the time to share your feedback regarding your recent experience at Fairmont Ambassador Seoul. We regret to learn that your arrival experience left you with such a negative impression of our hotel. Based on our review, the reservation had been made under a different name from the guest presenting for check-in. In such situations, our team is required to verify the reservation details and guest information before granting access to a guest room. These procedures are in place to protect the security and privacy of all guests and are applied consistently regardless of nationality or background. We understand that the verification process may have been frustrating, particularly after your travel arrangements had changed unexpectedly. However, the checks carried out by our Front Office team were intended solely to confirm the reservation details and ensure a secure check-in process. We are also concerned to learn that the interaction did not leave you feeling welcomed. Providing professional, respectful, and attentive service to every guest remains one of our highest priorities, and your comments have been shared with the relevant leadership team for review. While we regret that your experience did not meet expectations, we appreciate you bringing your concerns to our attention. We value every guest who chooses to stay with us and are disappointed that your visit left you with such a lasting negative impression. Should your travels bring you back to Seoul in the future, we would welcome the opportunity to restore your confidence in our hotel and provide the level of hospitality for which Fairmont is known. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul