Fairmont Ambassador Seoul 5 星

客户意见评级 (ALL 评级) 4.6/5 2,495 评论

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汝矣岛路 108 号首尔费尔蒙酒店, 永登浦区汝矣洞, 07335 首尔, 韩国

描述

酒店其他优惠

  • 现代化的接待处，提供快捷的自助登记入住和退房亭。

  • 大多数客房可欣赏汉江全景。

  • 费尔蒙健身俱乐部将于每月第三个周二关闭（可能会有变化）

  • 通过地下人行道可直达韩国最大的百货公司和首尔地铁。

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酒店位置

Fairmont Ambassador Seoul

汝矣岛路 108 号首尔费尔蒙酒店, 永登浦区汝矣洞
07335 首尔
韩国

GPS:37.525269, 126.929134

电话
传真 +82 2-3395-6170

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  2,495 评论

TripAdvisor 评级  4.9/5  1,399 评论

卓越奖 2025

Comfort, luxury, and great location all in one!

Tripadvisor 评级 5.0/5

ivanserdy 经 TripAdvisor 认证的评论

I had a truly exceptional experience at the Fairmont Ambassador Seoul from the moment I arrived! You can tell the entire team takes great pride in what they do. Their commitment to excellence showed in every interaction throughout my stay. From the warm welcome at reception to the thoughtful service each day, everything was seamless. I especially want to thank Camille from the concierge team and the front desk staff for their kindness and professionalism which really made my stay extra special. My room was spacious, spotless, and so comfortable, with an incredible view of the Han River and sunrise every morning. It was the perfect place to relax after a day of exploring the city. The location was also very convenient, just a short walk to the subway, the Hyundai and IFC malls, Yeouido Park, and the Han River. I also loved the gym, which was very well-equipped, and the Spectrum restaurant served a fantastic buffet. The hostess and staff there were always warm and attentive. Huge thanks to Executive Chef Andre and Sous Chef Kevin, who went above and beyond to accommodate my vegan diet both at the buffet and through room service. I really appreciated that extra care. Finally, a big thank-you to General Manager Mr. Franck Loison for leading such a fantastic team and keeping the hotel at such a high standard. I wholeheartedly recommend the Fairmont Ambassador Seoul to anyone visiting the city. It genuinely felt like a home away from home, and I can’t wait to return on my next trip!

Dear ivanserdy, Thank you very much for taking the time to share such a thoughtful and detailed review of your recent stay with us. We are truly delighted to hear that your experience at Fairmont Ambassador Seoul was exceptional from the moment you arrived. Your warm words mean a great deal to our team. It is wonderful to know that the comfort of your room, the view of the Han River, and the convenience of our location contributed to a memorable stay. Your kind recognition of Camille, our Front Office team, and our Spectrum restaurant colleagues has been shared with them, and they were genuinely touched by your appreciation. Chef Andre and Sous Chef Kevin were especially pleased to know that their efforts to accommodate your vegan diet made a positive difference. We are also grateful for your acknowledgment of our General Manager, Mr. Franck Loison. Your encouragement reinforces our commitment to providing thoughtful and seamless service to every guest. It was our pleasure to be your home away from home in Seoul, and we look forward to welcoming you back on your next visit. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Best buffet in town

Tripadvisor 评级 5.0/5

Sabkhmer 经 TripAdvisor 认证的评论

Had buffet at Spectrum where we spent a nice evening with my kids. There is a large choice of qualitative products. Everything is fresh and the staff is great. I loved the Peking duck and the crepe Suzette especially. I also had the chance to meet the General manager Franck, who is very welcoming and seems really dedicated to his work.

Dear Sabkhmer, Thank you very much for taking the time to share your experience at Spectrum. We are truly delighted to hear that you and your family enjoyed a memorable evening with us. It is wonderful to know that you appreciated the variety and quality of our buffet offerings, especially the Peking duck and crêpe Suzette. Above all, your kind recognition of our team and your thoughtful mention of our General Manager, Mr. Loison, means a great deal to us. Your feedback will be shared with him and the entire team, as it serves as a meaningful encouragement to continue delivering genuine and dedicated service. We sincerely appreciate your support and are grateful to have been a part of your family’s special moments. It would be a pleasure to welcome you back to Spectrum or the hotel again in the near future. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Great hotel, amazing staff.

Tripadvisor 评级 5.0/5

way2bright 经 TripAdvisor 认证的评论

This was my 4th stay here in the past year and this time I returned with my 3 adult kids. The Premier Suite was beautiful, but I keep returning because of the people. They are kind, attentive and you're always greeted with a smile. I wanted to give a shout out to Damien, who upon checking in, handed me a card and a box of sweets from Busan as he knew I was returning; Sunny, who's always so cheerful, Marco, very kind and helpful, Julie on the Gold Floor, and Thomas who I enjoyed having conversations with while waiting for my taxi. The rooms are great and so is the breakfast at the Spectrum, filled with a great variety of both North American and Korean offerings. I can't recall the names of the people at the Spectrum but the gentleman, who seems to be a manager or lead has always been so kind and welcoming. Cheers!

Dear s.kim, Thank you very much for sharing such a heartfelt review and for choosing to stay with us once again. It is truly an honor to welcome you back for your fourth stay this year, and we are delighted to know that your experience with your family was so memorable. We are deeply touched by your kind recognition of our team members — Damien, Sunny, Marco, Julie, and Thomas — as well as our Spectrum restaurant colleagues. Your warm words will certainly be shared with them, and I am confident they will be thrilled to know that their genuine care and hospitality made a lasting impression. We are also pleased to hear that you enjoyed the comfort of our Premier Suite and the variety of breakfast offerings at Spectrum. Your continued trust and loyalty mean the world to us. On behalf of the entire team at Fairmont Ambassador Seoul, thank you once again for your generous compliments. We look forward to welcoming you and your family back soon for another exceptional stay. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

客户意见评级 0.5/5

Xuelian J. 商务住宿 - 所有已确认评论

尊敬的酒店管理层： 我谨代表本人，就近期入住贵酒店期间所遇到的一件不愉快事件，向贵方提出正式投诉。 事件起因是退房时，酒店工作人员指出房间内地毯存在污渍（客人接咖啡时由于咖啡机托盘不稳定咖啡杯掉落），并据此要求我支付一笔高昂的赔偿费用（韩币110万，房间号1306，入住人 Yuan Xunjum）。对于地毯被不慎弄脏，我表示理解并愿意承担相应的清洁或合理补偿责任。 然而，令我深感困扰的是，在处理此事的过程中，前台及客房部工作人员仅反复强调此为“酒店规定”，态度坚决，未能展现酌情处理的灵活性。当我提出希望与值班经理或更高级别管理人员进行沟通，以寻求一个更具建设性且双方都能接受的解决方案时，此请求未能得到有效响应。 这种仅依据所谓“死规定”进行处理、且拒绝向上沟通的应对方式，让我作为消费者感到自身权益未被充分尊重，处理过程缺乏温度与人性化考量，也让我对贵酒店一向倡导的“宾客至上”服务理念产生了疑虑。 我相信，完善的制度旨在保障服务品质与公平，但其执行亦需兼顾实际情况与客人的感受。因此，我恳请贵方管理层能够关注此事，重新审视该赔偿规定的合理性及执行流程，并委派专人就此事件与我进行进一步沟通，期待能得到一个更为公正、妥善的处理结果。 感谢您拨冗阅读此信，期待您的回复。 LG Chem , J. Xuelian +8… 2025.11.02

Dear Xuelian J., We are truly sorry to learn of the unpleasant experience you and Mr. Yuan encountered during your stay at Fairmont Ambassador Seoul, and please accept our sincere apologies. Guest satisfaction and fair handling of all matters are our highest priorities, and we deeply regret that this incident has caused you disappointment. Following a thorough review with our General Manager and the relevant departments, we confirm that the proposed compensation amount of KRW 1,100,000 was based on a quotation for a partial carpet replacement (1m x 1m) rather than a full replacement. This amount includes fixed costs for labor and waste disposal required for the repair process. Please note that replacing only a portion of the carpet is technically challenging due to the need to match the pattern and color precisely. A full replacement would normally cost approximately KRW 4,000,000. However, considering your circumstances, the hotel exercised goodwill by limiting the charge to the affected area only. We kindly ask for your understanding that during the replacement period, the room must remain out of service for several days or even weeks, resulting in operational restrictions. We sincerely apologize if our communication at the time of check-out was not sufficient. Multiple cleaning methods were carefully attempted to remove the stain, but unfortunately, complete restoration was not possible, and replacement was deemed necessary. We understand that insufficient explanation may have caused further concern. Once again, please be assured that this request was not unreasonable but rather a minimized charge based on a partial replacement in order to reduce the impact on you as much as possible. We truly appreciate your patience and understanding throughout this matter, and we thank you for taking the time to communicate with us. Should you wish to further discuss this issue, please do not hesitate to contact us directly. Although this experience has been regrettable, we sincerely hope to have another opportunity to welcome you back in the future and provide you with a more satisfying stay. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Wonderful Seoul Stay

Tripadvisor 评级 5.0/5

santiago w 经 TripAdvisor 认证的评论

Great experience, beautiful hotel and excellent service. Vera was very charming, polite and respectful, the food was very tasty and well served, the view in the room was extraordinary.

Dear santiago w, Thank you very much for taking the time to share your wonderful feedback. We are truly delighted to hear that you enjoyed your stay with us and had a great experience at our hotel. It is especially encouraging to know that Vera made a positive impression with her charming and respectful service. We will be sure to share your kind words with her. We are also pleased that you enjoyed the delicious food and the extraordinary view from your room. We sincerely appreciate your recognition and hope to have the pleasure of welcoming you back to the Fairmont Ambassador Seoul in the near future. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

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其他网络用户评价我们的酒店

  • 608 评论 9.4/10 位置
  • 854 评论 8.5/10 房间
  • 1,088 评论 8.4/10 服务
  • 5 评论 6.7/10 上网
  • 350 评论 9.4/10 氛围
  • 319 评论 8.1/10 舒适度
  • 294 评论 8.6/10 清洁度
  • 256 评论 8.5/10 设施

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