Fairmont Ambassador Seoul 5 星

客户意见评级 (ALL 评级) 4.6/5 2,783 评论

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汝矣岛路 108 号首尔费尔蒙酒店, 永登浦区汝矣洞, 07335 首尔, 韩国

描述

酒店其他优惠

  • 现代化的接待处，提供快捷的自助登记入住和退房亭。

  • 大多数客房可欣赏汉江全景。

  • 费尔蒙健身俱乐部将在每月的第三个周二关闭

  • 通过地下人行道可直达韩国最大的百货公司和首尔地铁。

我们的客房

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酒店位置

Fairmont Ambassador Seoul

汝矣岛路 108 号首尔费尔蒙酒店, 永登浦区汝矣洞
07335 首尔
韩国

GPS:37.525269, 126.929134

电话
传真 +82 2-3395-6170

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  2,783 评论

客户意见评级 5.0/5

Sifei W. 朋友住宿 - 所有已确认评论

还没有进入酒店大厅，就感受到诸多贴心的服务，一路享受到离开。

Dear Ms. W., Thank you for choosing Fairmont Ambassador Seoul and for sharing such thoughtful feedback regarding your recent stay. We are delighted to hear that you enjoyed your overall experience, from the moment you arrived until your departure. Knowing that our team's attentive service helped create a memorable stay is truly rewarding for us. We are especially pleased to learn that you noticed the care and professionalism of our Housekeeping team. Maintaining spotless guest rooms and bathrooms requires great attention to detail, and your recognition of their efforts will certainly be shared with the team as encouragement. At the same time, thank you for highlighting the confusion regarding which in-room amenities and toiletries are complimentary. We understand how this may have caused uncertainty during your stay. For your information, certain disposable amenities are provided for a fee in accordance with the Republic of Korea’s Resource Recycling Act which came into effect on 29th March 2024. These items include the dental kit, shaving kit, baby lotion, and baby shower gel. We appreciate your feedback and recognize that clearer communication regarding these items would help guests better understand the policy. We will continue to review how this information is presented to ensure a more seamless guest experience. Thank you once again for your generous feedback and perfect rating. We sincerely look forward to welcoming you back for another excellent stay at Fairmont Ambassador Seoul. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

客户意见评级 5.0/5

Jia W. 商务住宿 - 所有已确认评论

入住体验非常好，酒店硬件设施完好，服务也是非常优秀，销售团队表现优异，能够及时解决我的问题。

Dear Ms. W., Thank you for choosing Fairmont Ambassador Seoul and for sharing your kind feedback with us. We are truly delighted to hear that your stay was excellent and that you were satisfied with our well-maintained facilities and outstanding service. It is also rewarding to know that our sales team was able to support you promptly and effectively whenever needed. Your generous comments are greatly appreciated and will be shared with the relevant teams as encouragement to continue delivering excellent service. We sincerely look forward to welcoming you back again soon for another pleasant and seamless stay. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

客户意见评级 4.5/5

Linlin Y. 家庭住宿 - 所有已确认评论

整体感觉服务热情，干净整洁，购物方便

Dear Ms. Y., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your feedback with us. We are delighted to hear that you and your family had a pleasant and comfortable stay with us. It is truly rewarding to know that you were satisfied with our atmosphere, warm hospitality, cleanliness, and convenient location. Your kind comments serve as great encouragement to our team. We sincerely look forward to welcoming you back in the near future for another memorable stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

客户意见评级 4.0/5

Jing W. 朋友住宿 - 所有已确认评论

如果有中文服务更完美了

Dear Ms. W., Thank you for choosing Fairmont Ambassador Seoul and for sharing your feedback with us. We are pleased to know that you had an overall positive stay, and we truly appreciate your suggestion regarding Chinese language service. Your comment has been shared internally as we continue to enhance communication and service accessibility for our international guests. It is also our pleasure to know that Moon, who delivered your coffee each morning, made a positive impression. Your kind recognition will certainly be shared with him as great encouragement. Thank you once again for your valuable feedback. We look forward to welcoming you back in the near future for an even more comfortable and seamless stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

客户意见评级 1.0/5

Xiao Y. W. 朋友住宿 - 所有已确认评论

前台办理入住时被告知两晚房型不同，明确告知诉求是不换房间入住同一间大床房(预定的也是两晚大床房)，让我付费升级，明确说了不同意付费升级房型，在前台耽误了很久时间办理入住，工作人员在前台研究了很久还叫同事来用韩语商量，最后要我刷了两张卡，回国才发现一张被扣了是升级房型的钱，另一张卡被扣了全部的押金，联系了平台的客服帮助联系酒店，已过了一周信用卡都出账单了也没有退回押金，非常不满意此次的入住！

Dear Mr. W., Thank you for choosing Fairmont Ambassador Seoul and for taking the time to share your feedback with us. We understand how frustrating your experience must have been, particularly regarding the room assignment and the billing concerns following your stay. Please allow us to clarify the situation based on our internal review. Regarding your reservation, our records indicate that at the time of check in, the room type was explained as a Fairmont Deluxe Room, and an upgrade option was presented. It was noted that the payment was processed upon confirmation during the check in procedure. However, we acknowledge that the communication may not have been sufficiently clear, which led to confusion and inconvenience during your arrival experience. This is being addressed internally to ensure clearer and more transparent communication moving forward. With respect to the charges on your cards, one transaction relates to the room payment, while the other was registered as a guarantee. The transaction has since been submitted for cancellation on 10th April. The refund is currently in progress, and the timing of the reversal may vary depending on your card issuer. We fully recognize that the delay in refund has caused you additional concern, and this matter is being closely monitored to ensure completion as soon as possible. Additionally, further training and reinforcement have been implemented with our team to prevent similar issues in the future. Further training and reinforcement have been implemented with our team to prevent similar issues in the future. Thank you again for bringing this matter to our attention. Should you require any further assistance, please do not hesitate to contact us directly at Je… Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

其他网络用户评价我们的酒店

  • 622 评论 9.4/10 位置
  • 879 评论 8.5/10 房间
  • 1,128 评论 8.5/10 服务
  • 5 评论 6.2/10 上网
  • 358 评论 9.3/10 氛围
  • 333 评论 8.1/10 舒适度
  • 296 评论 8.5/10 清洁度
  • 286 评论 9.1/10 早餐

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