宜必思尚品首尔明洞大使酒店 4 星

Dear guest, Warm greetings from ibis Styles Ambassador Seoul Myeongdong. Thank you for taking the time to tell us about your experience at our hotel. First of all, I deeply apologize that your experience did not meet your expectations. At ibis Styles, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Regarding of your comments, I am so sorry for your poor experience. I will inform Housekeeping manager to improve room cleaning better. Also, I would like to explain about room amenity. For protection of environment, we provide a set of bathroom amenity like shampoo, conditioner, toothbrush&past set only for first day. Whenever guests check-in, we explain this policy with hotel information letter to reduce guests inconvenience. If guests want to get additional items, they have to contact front desk. Or, there is a pink card behind the room door. It is explained about this policy, too. If you put a pink card on the bed, housekeeping staff will provide new set of bathroom amenity when she cleans your room. I hope you understand this. In case of your suggestion, I will share it with receptionists to improve guest service and reinforce the training of guest communication. Once again, we appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, So Young, Lee(Ms.) Front Office Manager ibis Styles Ambassador Seoul Myeongdong

敬愛的顧客, 感謝惠賜有關下榻 ibis Styles Ambassador Seoul Myeongdong 的寶貴意見。聽到您對我們工作的肯定，十分開心。我會將您的意見與我們的團隊一起分享。一直以來，我們堅持不懈地提升服務質量，我相信這個反饋將給我們所有的員工帶來莫大的鼓舞。不過房間的大小問題是很難於馬上解決，而且我們酒店含著 superior double，與標準間比起寬一些。因此我們想推薦superior double和您一樣需要較寬大房間顧客。再次感謝您與我們分享您的體驗，我們真誠地希望您的下一次光臨會像前一次一樣愉快。 謹啟 So Young, Lee(Ms.) Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear guest, Warm greetings from ibis Styles Ambassador Seoul Myeongdong. We very appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive kind feedback. I will share your experience with all departments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding of shower cap and cotton bud, I am so sorry for your inconvenience. If you requested, we would provide them in your room. We prepare shower cap and cotton bud at reception desk. I hope you refer to this information for your next travelling. Also, I will share your answer of the survey with all receptionists to improve service better and reinforce the training of guest communication. Once again, thank you for sharing your experience, and we look forward to serving you in near future. Sincerely, So Young, Lee(Ms.) Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear guest, Warm greetings from ibis Styles Ambassador Seoul Myeongdong. Thank you for taking the time to tell us about your experience at our hotel. First of all, I am so sorry that your experience did not meet your expectations. At ibis Styles, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Regarding of your comments, I apologize for your poor experience. I will inform Housekeeping department to take the appropriate measures and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, So Young, Lee(Ms.) Front Office Manager ibis Styles Ambassador Seoul Myeongdong

敬愛的顧客, 感謝惠賜有關下榻 ibis Styles Ambassador Seoul Myeongdong 的寶貴意見。聽到您對我們工作的肯定，十分開心。我會將您的意見與我們的團隊一起分享。一直以來，我們堅持不懈地提升服務質量，我相信這個反饋將給我們所有的員工帶來莫大的鼓舞。不過房間的大小問題是很難於馬上解決，而且我們酒店含著 superior double，與標準間比起寬一些。因此我們想推薦superior double和您一樣需要較寬大房間顧客。再次感謝您與我們分享您的體驗，我們真誠地希望您的下一次光臨會像前一次一樣愉快。 謹啟 So Young, Lee(Ms.) Front Office Manager ibis Styles Ambassador Seoul Myeongdong

敬愛的顧客, 感謝惠賜有關下榻 ibis Styles Ambassador Seoul Myeongdong 的寶貴意見。聽到您對我們工作的肯定，十分開心。我會將您的意見與我們的團隊一起分享。一直以來，我們堅持不懈地提升服務質量，我相信這個反饋將給我們所有的員工帶來莫大的鼓舞。不過房間的大小問題是很難於馬上解決，而且我們酒店含著 superior double，與標準間比起寬一些。因此我們想推薦superior double和您一樣需要較寬大房間顧客。再次感謝您與我們分享您的體驗，我們真誠地希望您的下一次光臨會像前一次一樣愉快。 謹啟 So Young, Lee(Ms.) Front Office Manager ibis Styles Ambassador Seoul Myeongdong

尊敬的顧客， 感谢惠赐有关下榻 ibis Styles Ambassador Seoul Myeongdong 的宝贵意见。听到您对我们工作的肯定，十分开心。我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 So Young, Lee(Ms.) Front Office Manager ibis Styles Ambassador Seoul Myeongdong

尊敬的顧客， 感謝惠賜有關入住 ibis Styles Ambassador Seoul Myeongdong 的寶貴意見。聽到您對我們工作的肯定，十分開心。我會將您的意見與我們的團隊一起分享。一直以來，我們堅持不懈地提升服務質量，我相信您的反應，將給我們所有的員工帶來莫大的鼓舞。再次感謝您與我們分享您的體驗，我們真誠地希望您的下一次光臨，會像前一次一樣愉快。 謹啟 So Young, Lee(Ms.) Front Office Manager ibis Styles Ambassador Seoul Myeongdong

敬愛的顧客, 感謝惠賜有關下榻 ibis Styles Ambassador Seoul Myeongdong 的寶貴意見。聽到您對我們工作的肯定，十分開心。我會將您的意見與我們的團隊一起分享。一直以來，我們堅持不懈地提升服務質量，我相信這個反饋將給我們所有的員工帶來莫大的鼓舞。不過房間的大小問題是很難於馬上解決，而且我們酒店含著 superior double，與標準間比起寬一些。因此我們想推薦superior double和您一樣需要較寬大房間顧客。再次感謝您與我們分享您的體驗，我們真誠地希望您的下一次光臨會像前一次一樣愉快。 謹啟 So Young, Lee(Ms.) Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear guest, Warm greetings from ibis Styles Ambassador Seoul Myeongdong. Thank you for taking the time to tell us about your experience at our hotel. First of all, I am so sorry for your poor experience. At ibis Styles, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Regarding of room cleanliness, I will inform Housekeeping department. Also, I would like to explain that we throw away only garbage which is in the trash bin. It makes us be sure not to make a mistake to throw away guests' items. However, we will discuss on improvement with housekeeping department. Once again, we appreciate you sharing your concerns and look forward to serving you in near future. Sincerely, So Young, Lee(Ms.) Front Office Manager ibis Styles Ambassador Seoul Myeongdong

敬愛的顧客, 感謝惠賜有關下榻 ibis Styles Ambassador Seoul Myeongdong 的寶貴意見。聽到您對我們工作的肯定，十分開心。我會將您的意見與我們的團隊一起分享。一直以來，我們堅持不懈地提升服務質量，我相信這個反饋將給我們所有的員工帶來莫大的鼓舞。不過房間的大小問題是很難於馬上解決，而且我們酒店含著 superior double，與標準間比起寬一些。因此我們想推薦superior double和您一樣需要較寬大房間顧客。再次感謝您與我們分享您的體驗，我們真誠地希望您的下一次光臨會像前一次一樣愉快。 謹啟 So Young, Lee(Ms.) Front Office Manager ibis Styles Ambassador Seoul Myeongdong

敬爱的顾客, 感谢惠赐有关下榻 ibis Styles Ambassador Seoul Myeongdong 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。不过房间的大小问题是很难于马上解决，而且我们酒店含着 superior double，与标准间比起宽一些。因此我们想推荐superior double和您一样需要较宽大房间顾客。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 So Young, Lee(Ms.) Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear guest, Warm greetings from ibis Styles Ambassador Seoul Myeongdong. We are very delighted that you have chosen our hotel during visit to Seoul. And, thank you for taking the time to tell us about your experience. It is always a pleasure to receive kind feedback from guest. I will share your answer of the survey and comments with all departments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and facilities. Regarding of member discount, I would like to explain that it is different up to country. In South Korea, discount for accor plus member is different up to hotel brands. In case of ibis Styles, we provide 15% discount for Food & Beverage. And, discount benefit is not valid with any other discounts. I hope you understand this. Furthermore, I would like to explain about restaurant. During winter season, restaurant is closed on 9pm. Also, elevator cannot go to restaurant after it is closed. However, we don't block the elevator during restaurant operation. I will inform engineer team to inspect it more carefully. Once again, we appreciate you sharing your experience and look forward to serving you in near future. Sincerely, So Young, Lee(Ms.) Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear guest, Warm greetings from ibis Styles Ambassador Seoul Myeongdong. Thank you for taking the time to tell us about your experience at our hotel. First of all, I am so sorry that your experience did not meet your expectations. At ibis Styles, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Regarding of your comments, I would like to explain that ibis Myeongdong hotel and us are sister hotel each other. There are a lots of ibis brand hotels in Seoul, too.(ibis, ibis Styles and ibis Budget) For guests' convenience, we offer hotel business card and letter for taxi driver to all guests. We always strive not to make guest experience uncomfortable when they come hotel. I hope you understand this. If you have any inconvenience to come to hotel, please feel free to contact us anytime. We will be happy to assist you. Also, I will share your answer of the survey with all departments to improve the quality of our service and facilities. Once again, we appreciate you sharing your concerns and look forward to serving you in near future. Sincerely, So Young, Lee(Ms.) Front Office Manager ibis Styles Ambassador Seoul Myeongdong

尊敬的顧客， 感謝惠賜有關入住 ibis Styles Ambassador Seoul Myeongdong 的寶貴意見。聽到您對我們工作的肯定，十分開心。我會將您的意見與我們的團隊一起分享。一直以來，我們堅持不懈地提升服務質量，我相信您的反應，將給我們所有的員工帶來莫大的鼓舞。再次感謝您與我們分享您的體驗，我們真誠地希望您的下一次光臨，會像前一次一樣愉快。 謹啟 So Young, Lee(Ms.) Front Office Manager ibis Styles Ambassador Seoul Myeongdong