首尔龙山美爵大使酒店公寓 5 星

客户意见评级 (ALL 评级) 4.7/5 548 评论

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Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 首尔, 韩国

描述

酒店其他优惠

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Each room with full kitchen

  • Pet-friendly service

  • Panoramic river view and city view

我们的客房

客房

高级套房，设有 1 间卧室、1 张特大床和高级沙发床

  • 4 个人最多
  • 65 m² / 699 sq ft
  • 床上用品 1 x 特大床

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酒店位置

首尔龙山美爵大使酒店公寓

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 首尔
韩国

GPS:37.531881, 126.962027

电话
传真 +82 2-2223-7778

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

A LA MAISON WINE & DINE

高端现代化法国小酒馆设有精选葡萄酒吧。店内完美融合了东西方设计元素，周围绿树环绕，营造出非凡和宁静的环境。客人可以在国际酒单上选购一瓶上等葡萄酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  548 评论

TripAdvisor 评级  4.8/5  709 评论

卓越奖 2025

A luxury apartment hotel worthy of the name

Tripadvisor 评级 5.0/5

andreasM3942BY 经 TripAdvisor 认证的评论

This elegant, luxury residence hotel truly deserves these attributions. Our serviced apartment had two bedrooms, a small office room with a desk and bookshelves, two bathrooms, the main one with two sinks, plenty of counter space, separate rooms for toilet and shower within the bathroom, a kitchen, coffee machine for gourmet espresso, a dishwasher, wash and dry laundry machine, and a large tv monitor in every room. We were greeted by a bowl of delicious fresh fruit upon our arrival and the staff spoke good English and were friendly and gracious in responding to all our requests and questions. There were many amenities we didn't use such as the pool and sauna, and the lobby had delightful displays and beautiful flower arrangements that chang d often. I enthusiastically recommend this accommodation and our travel agency that chose it for us, ATJ, who saw to every detail of our trip.

Dear andreasM3942BY, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for your generous and detailed review. We are delighted to hear that your stay in our serviced apartment met your expectations of luxury and comfort. It’s wonderful that you enjoyed the spacious layout, thoughtful amenities, and the warm welcome from our team. We take great pride in providing attentive service and creating a beautiful environment, so your compliments about our staff, fresh fruit welcome, and changing floral displays mean a lot to us. Thank you also for recommending our hotel and your travel agency. We look forward to welcoming you back for another exceptional stay in the future. Wishing you a fantastic 2025 filled with the Snake’s wisdom and good fortune! Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Need to try harder

Tripadvisor 评级 3.0/5

travellercjj 经 TripAdvisor 认证的评论

Review Currently at the Grand Mercure and have voiced a few issues to staff here already but our experience so far has been somewhat lukewarm for what's categorized as a 5 star property. We love the fact that it is pet friendly - any property that treats pets as a welcomed guest is a plus in our book and we will be sure to give them business. Still, compared to other pet friendly hotels in Seoul (we stayed at 2 other over our 1 month stay), Grand Mercure doesn’t provide much given their daily "cleaning fee" - not sure what cleaning is being done aside from daily housekeeping. Not to mention housekeeping experiences have been hit and miss as well. Other hotels charged a one time cleaning or weekly cleaning in regards to pets so if you're charging a daily fee I'd think there'd be something differentiating the cleaning. No pet pads, no deep cleanings, no pet amenities at all to be honeat compared to the other 2 hotels we've tried. Moving onto hospitality and service, it’s definitely not in the 5 star category. There are many instances that stand out but to name a few: - We had dinner at the hotel restaurant with a family member who lives in Seoul and had stayed over a month in the same hotel due to home renovation. They even have the hotel membership. All of us ordered our dishes but everything came out in piece meal so many of us watched as the other ate and vice versa. They requested a takeout box to have leftover pizza wrapped up. They were warned that it will be extra cost for that. By now the bill was paid but they went the extra mile to charge the $2-3 for the takeout box. During the entire meal they never put that much extra effort in. - We had a small hiccup with housekeeping not leaving enough towels for 3 people in our suite but this got resolved right away. We had to buy floor wipes and it took 2 whole packs to clean the floors up because they were so grimy like it had never gotten a good mop down - and this is despite the daily pet cleaning fee they charge for these supposedly designated rooms. - The room layout is good for 3 people with the extra bed so that's great. Washer/dryer in room is also a plus. What needs to be addressed is the janky ironing board that wobbles, dining chairs that feel like they'll break with one wrong move, sofa, and arm chairs that have visible dirt and questionable stains. Again, this is all after they charge extra for 'cleaning". I don't think I'd be as annoyed if they didn't do this but if you're charging a daily pet cleaning fee, I expect a flawless room that doesn't have signs of previous pets! We've literally had to cover surfaces with towels to sit. - Concierge is great - they are a little less polished than the other places but I appreciate the staff effort and willingness to help overall and have done great with what we requested. Overall it's okay but wouldn't be my first choice if other options are available.

Dear travellercjj, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for taking the time to share your detailed feedback about your stay at Grand Mercure. We sincerely appreciate your kind words about our pet-friendly policy and are glad to hear that this aspect is important to you. We are, however, truly sorry to learn that your overall experience did not fully meet your expectations, especially regarding the pet cleaning fee and housekeeping services. We understand your concerns about the daily cleaning fee and the level of pet-related amenities and cleaning provided. Your comparison with other hotels is very helpful, and we will review our pet cleaning procedures and amenities to see where we can improve and better differentiate our services. Regarding your dining experience, we apologize for the inconvenience caused by the piecemeal service and the additional charge for the takeout box. This is certainly not the seamless, attentive service we aim to provide, and we will address this with our restaurant team to ensure better communication and guest care. We appreciate your positive comments about the room layout, in-room washer/dryer, and the prompt resolution of the towel issue. At the same time, we regret the discomfort caused by the condition of the ironing board, dining chairs, sofa, and armchairs. Your observations about cleanliness and maintenance are taken seriously, especially given the pet cleaning fee, and we will prioritize improvements in these areas. It’s encouraging to hear your appreciation for the concierge team’s efforts. We will continue to support and train our staff to enhance their service skills further. We truly value your honest feedback as it helps us identify areas for improvement. We hope you might consider staying with us again in the future so we can provide you with a better and more flawless experience. Thank you once again for your review. Wishing you a fantastic 2025 filled with the Snake’s wisdom and good fortune! Sincerely, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

A generally good (not great) stay, but marred by noisy/inconsiderate guests and poor soundproofing

Tripadvisor 评级 4.0/5

BachIsGreat 家庭住宿 - 经 TripAdvisor 认证的评论

I recently stayed in the deluxe 2-bedrooms apartment at Grand Mercure Yongsan for multiple nights. I also stayed in the same configuration last year. Overall, the stay was good, not great, but marred by noisy and inconsiderate guests. As is customary in my reviews, my list of pros and cons is below. PROS: 1. Location = the location of the Grand Mercure Yongsan is great. It is connected by covered walkways to Yongsan Station, which is a major subway and train hub. It is also about a 10 minutes walk (not covered though) to Sinyongsan Station as well. For those traveling to and from Incheon Airport, take the airport limousine bus 6001 and the stop that is closest to the hotel is Sinyongsan Station. Then it is about a 10 minute walk. I am told there was an airport limousine bus 6030 that stopped right at the hotel (Seoul Dragon City stop) but that route is apparently temporarily suspended. But you may want to check online during your trip if 6030 service has resumed. 2. Connected mall = there is a huge shopping mall called iPark which is at the aforementioned Yongsan Station, connected by covered walkways to the hotel. This mall has a lot of dining options, a food court, and a large supermarket in the basement. It is thus very convenient. 3. Large, spacious, well-equipped suites = this is a serviced apartment hotel so suites are well-equipped with various appliances that you might need. Our suite had a kitchen with microwave/oven, dishwasher, fridge and freezer, cutlery and plates, a washer-dryer combo unit (note it does take many, many hours to complete a drying cycle, so make sure you leave plenty of time for laundry), and a clothes drying rack. 4. 24 hours convenience store connected to the hotel = if you take the elevator to the second floor, take the covered walkway to the adjacent Ibis hotel and there is a 24 hours convenience store (called CU) there. It’s very convenient to get drinks, snacks there if you’re staying at the Grand Mercure. 5. Friendly staff at front desk and concierge = the staff in the lobby at the front desk and concierge were friendly. They said hello to guests coming and going. CONS: 1. Poor sound-proofing and noisy, inconsiderate other guests = the worst and most unfortunate part of our stay was noisy & inconsiderate other guests. Coupled with poor sound-proofing this all led to difficulty getting basic sleep. In particular we were awakened one night by heavy pounding and vibrations (like heavy bass). This noise continued well past midnight for a while. Evidently, guests on a lower floor were blasting pounding pop music so loudly that floors above could hear. While the hotel staff eventually got them to quiet down, the hotel staff first offered to move us to another room to sleep. I rejected this solution because I didn’t want to move rooms in the middle of the night and why should the noisy guests breaking noise rules be the ones to be accommodated? That mentality is not correct. 2. Inconsistent housekeeping; cleanliness just average = housekeeping was a little bit inconsistent. One time, a pillow case was left on the bed (with being put back on the pillow). Other times, housekeeping was good. In general, I found cleanliness to be just average; many parts of the suite had dust and stains on the sofa and chairs. 3. Odors in the suite = our suite had areas which smelled like curry. I requested an air purifier which helped but did not fully get rid of the smell. All in all, I thought the stay and property was overall good. Would I stay again at the Grand Mercure Yongsan? The answer is probably yes, provided no more noise issues in the future and provided the cleanliness level is improved. I hope the hotel can be more proactive about solving and preventing noise issues. This is not a cheap property and it bills itself as a five star property. Not being able to get a basic nights sleep because of pounding pop music isn’t acceptable.

Dear BachIsGreat, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for your detailed and constructive review, and for choosing to return to Grand Mercure Ambassador Hotel & Residences Seoul Yongsan. We truly appreciate your loyalty and the time you took to share both the highlights and areas for improvement from your recent stay. We’re delighted to know that you found the location, suite amenities, and our team’s service at the front desk and concierge to be positives during your stay. We’re also glad that the convenience of the nearby shopping mall, transportation options, and 24-hour access to essentials added to your overall experience. At the same time, we sincerely apologize for the inconvenience caused by noise disturbances and inconsistent housekeeping. We fully agree that all guests deserve a peaceful and restful stay, and it is regrettable that your experience was impacted by other guests' inconsiderate behavior. Your point is well taken regarding the response to the noise issue, and we are reviewing our procedures to handle such situations more assertively and effectively to better protect the comfort of our guests. Regarding the soundproofing and suite odor, we understand how disruptive such issues can be. We are taking your comments seriously and will be discussing further improvements with our maintenance and housekeeping teams. Cleanliness and guest comfort are top priorities at Grand Mercure, and we apologize for the inconsistencies you encountered. Your feedback on the curry-like smell and dust/stains has been shared with our Housekeeping leadership team for immediate review and action. Please know that your comments help us to improve, and we are committed to making the necessary changes to meet the standards our guests expect—especially from a property that presents itself as five-star. We would be honored to welcome you back for a more seamless and restful experience in the future. Wishing you a fantastic 2025 filled with the Snake’s wisdom and good fortune! Sincerely, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

地點便利

客户意见评级 4.5/5

R 情侣住宿 - 所有已确认评论

優點：有洗衣機，洗碗碟機，晾衫架，水機，咖啡機，杯碟煮食工具整全，房間打掃乾淨，景觀開揚 缺點：入住後在第二及第三天早上被裝修聲音弄醒及每次回酒店後洗手間發出一陣渠味 整體住宿滿意

尊敬的 Sau M R.： 来自首尔龙城的问候！感谢惠赐有关下榻 Grand Mercure Ambassador Hotel and Residences Seoul Yongsan 的宝贵意见。感謝您選擇入住我們酒店，並抽空分享寶貴的意見。 我們很高興得知您對房內設施如洗衣機、洗碗機、晾衣架、水機、咖啡機及齊全的餐具和煮食用具感到滿意，也感謝您對房間整潔和景觀的肯定。 同時，我們對您在第二及第三天早上受到裝修噪音干擾，以及洗手間偶爾傳出異味的情況感到非常抱歉。您提出的問題我們已立即轉達相關部門，並會採取必要措施以避免再次影響其他貴賓的入住體驗。 感謝您整體上對我們服務的肯定。我們誠摯期待未來有機會再次為您服務，並帶給您更完美的住宿體驗。 祝您2025年充满蛇的智慧和好运，度过一个精彩的年份！ Sincerely， Pauline, Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Had a really great time here!

Tripadvisor 评级 5.0/5

Jade L 经 TripAdvisor 认证的评论

Front desk and concierge are so lovely and kind. They explain very well all you need to know about the hotel and if you don't really know where to go what to visit, they will recommand you some great place that i really appreciate. The view from high floor is so great, i really loved it. Also the breakfast was really good and so yummy. And finally i loved the fitness and swimming pool. I will for sure recommand this hotel! Thank you so much for all~!

Dear W7366RKjadel, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you so much for your wonderful review! We’re truly delighted to hear that you had a great time with us. Your kind words about our Front Desk and Concierge teams mean a lot—they’ll be so happy to know that their recommendations helped make your stay even more memorable. We’re also glad you enjoyed the high-floor view, delicious breakfast, and our fitness and swimming pool facilities. It’s always our goal to provide a comfortable and enjoyable experience for all our guests. Thank you again for your warm feedback and recommendation. We can’t wait to welcome you back in the near future! Wishing you a fantastic 2025 filled with the Snake’s wisdom and good fortune! Sincerely, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

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其他网络用户评价我们的酒店

  • 243 评论 8.8/10 位置
  • 373 评论 9.3/10 房间
  • 375 评论 8.8/10 服务
  • 174 评论 9.1/10 舒适度
  • 129 评论 9.2/10 清洁度
  • 118 评论 8.2/10 设施
  • 88 评论 9.3/10 氛围
  • 60 评论 9/10 运动休闲

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