首尔龙山大使诺富特套房酒店 5 星

客户意见评级 (ALL 评级) 4.3/5 364 评论

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Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 首尔, 韩国

描述

酒店其他优惠

  • 龙山位于首尔市中心，毗邻众多热门地标

  • 与龙山站（韩国最大的火车站和地铁站）直接连通

  • 每间客房都设有半厨房

  • 豪华高级休闲区

  • 首尔龙城建筑群中包含餐厅、酒吧、会议空间及其他设施

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酒店位置

首尔龙山大使诺富特套房酒店

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 首尔
韩国

GPS:37.53177, 126.9631

电话
传真 +82 2-2223-7778

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  364 评论

TripAdvisor 评级  4.1/5  214 评论

客户意见评级 2.5/5

Tian L. 家庭住宿 - 所有已确认评论

1、儿童入住没有提供礼物及用品（在其他novo会提供无需特意要求） 2、在标明可入住时间后2个小时入住依旧没有房，还需要等！而且酒店内部系统混乱！在确认我入住后等房期间又说没有我的订单！耽误我很长时间！ 3、住店期间，我的干发帽不翼而飞！我又去前台沟通过了一天才找到！被house keeping收走了！

尊敬的客人， 您好！来自Novotel Suites Ambassador Seoul Yongsan的诚挚问候！ 感谢您提供的宝贵反馈。对于您的入住未能达到您的期望，我们深感抱歉。我们对您在入住期间遇到的问题表示诚挚的歉意。 我们对您在入住时所经历的延误深感抱歉，并对您的预订出现混乱表示遗憾。我们会将您的反馈分享给相关部门，并对内部流程进行审查，以确保未来不再发生类似问题。 关于儿童用品的问题，感谢您的反馈，我们将确保今后为所有小客人提供这些必需的设施，而无需特别要求。 对于干发帽丢失的问题，我们深感抱歉。我们会确保客房服务团队更加谨慎地处理客人物品，以避免类似问题的发生。 最后，感谢您对酒店位置和清洁度的认可。我们始终致力于提升服务，您的建议将帮助我们发现需要改进的地方。 再次感谢您分享您的宝贵意见。我们期待未来能有机会为您提供更顺畅和愉快的入住体验。 此致 Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

客户意见评级 4.0/5

Qiaoyun H. 朋友住宿 - 所有已确认评论

入住流程快，酒店地理位置比较不错，但是房间一进去就有股臭味，就像是抹布放了很久的那种酸臭味，本来想第二天早上再和前台反应，结果睡了一晚后味道消失了，我是思维很敏感的人，这点上不太满意

尊敬的客人, 感谢您选择入住本酒店，并抽出宝贵时间留下您的反馈意见。 很高兴您对我们的入住流程和地理位置表示肯定。同时，我们也对您在入住期间遇到的房间异味问题表示由衷的歉意。 我们非常重视您提到的问题，并已将此情况反馈至相关部门进行彻查和改善。确保房间清新整洁，是我们应尽的责任，也是我们始终坚持的服务标准。 对于给您带来的不适体验，我们深感抱歉，未来我们将进一步加强客房清洁及空气质量管理，避免类似情况再次发生。 希望今后还能有机会为您提供一次更加舒适满意的入住体验。 诚挚地欢迎您的再次光临。 Best regards, Jade Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Enjoyed our stay

Tripadvisor 评级 5.0/5

Officegirl53 Couples - 经 TripAdvisor 认证的评论

My husband and I really enjoyed our stay. Rooms were very clean. Location was excellent as very close to train station.

Dear Guest, Greetings from Novotel Suites Ambassador Seoul Yongsan! Thank you for staying with us and for giving us your feedback. We are very happy to hear that you had great, comfortable and convenient stay with us. We will share your feedback with the Team and we are looking forward to welcome you back to our property soon. Best regards, Zarina Guest Experience Manager Novotel & Novotel Suites Ambassador Seoul Yongsan

Wonderful experience

Tripadvisor 评级 5.0/5

FatherOfTwo777 经 TripAdvisor 认证的评论

I took my Mom here for her 80th birthday and we enjoyed our stay immensely. It was her first time back in Korea since emigrating to Canada 55 years ago. The location is excellent, being so close to Yongsan station and iPark Mall. Being centrallly located in Seoul, this hotel is the ideal spot to serve as a home base as one explores different parts of the city. The double twin suite we stayed in was clean and well serviced on a regular basis. The fitness center had everything that a fitness enthusiast would want, located on the 4th floor. The highlight of our stay was a surprise greeting from Zarina Ashurmetova, the Guest Experience Manager, who, along with a team member brought my Mom a most thoughtful birthday present. I could see how genuine their delight was in creating such a happy moment for my Mom. You can't go wrong in staying at the Novotel Suites Ambassador Seoul Yongsan. Highly recommended!

Dear Dr. Kim, Greetings from Novotel Suites Ambassador Seoul Yongsan! I am very happy to hear that your stay with us was such a great creation of memories with you Mum. It was an honor for me to be able to make this stay even more special for her, and for you. I hope it was just the beginning of your travels to Seoul. And we are looking forward to welcome you back to our property very soon. Best regards, Zarina Guest Experience Manager Novotel & Novotel Suites Ambassador Seoul Yongsan

The best Novotel I have stayed

Tripadvisor 评级 5.0/5

merryheartsg 商务住宿 - 经 TripAdvisor 认证的评论

On my recent stay at the Novotel Suite Ambassador Seoul Yongsan, I was delighted by this new, spacious, and modern hotel, which was opened during the COVID era. The hotel boasts a huge lobby that connects to the lbis hotel, and there's a convenient store on the second floor-perfect for grabbing snacks and drinks at midnight. The room itself was immaculate, featuring a washing machine and dryer, which added an extra layer of convenience to my stay. The mini kitchen was a thoughtful touch, and the bed was incredibly comfy with spotlessly clean bedsheets. In terms of location, this hotel is superbly positioned. It is connected to the Yongsan metro station and a large shopping mall, making it easy to navigate the city and enjoy some retail therapy. Having stayed at many Novotel properties around the world, I can confidently say that this has been my best Novotel experience. The blend of modern amenities, cleanliness, and good location truly sets the Novotel Suite Ambassador Seoul Yongsan apart. I'm looking forward to my next stay here!

Dear Merryheart, Greetings from Novotel Ambassador Seoul Yongsan! We are very happy to hear that you have had an amazing stay with us. We are also very delighted to hear that you have enjoyed room amenities and found our location convenient. We are happy that we could overcome your expectations. Moreover, thank you for praising us as your "best Novotel experience", we will share that amazing comment with the whole Team. We are sure this will be a great motivation for them. Once again thank you for staying with us and for finding time to leave us your feedback. We are looking forward to welcome you back very soon. Best regards, Zarina Guest Experience Manager Novotel & Novotel Suites Ambassador Seoul Yongsan

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其他网络用户评价我们的酒店

  • 482 评论 9.3/10 位置
  • 634 评论 8.5/10 房间
  • 425 评论 7.2/10 服务
  • 5 评论 0.6/10 上网
  • 234 评论 8.3/10 舒适度
  • 190 评论 7.8/10 清洁度
  • 96 评论 5.8/10 食物
  • 77 评论 7.9/10 早餐

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