首尔龙山大使诺富特酒店 - 首尔龙城 5 星

客户意见评级 (ALL 评级) 4.1/5 703 评论

首尔龙山大使诺富特酒店 - 首尔龙城 - Image 1
首尔龙山大使诺富特酒店 - 首尔龙城 - Image 2
首尔龙山大使诺富特酒店 - 首尔龙城 - Image 3
首尔龙山大使诺富特酒店 - 首尔龙城 - Image 4

描述

酒店其他优惠

  • 龙山位于首尔市中心,毗邻众多热门地标

  • 与龙山站(韩国最大的火车站和地铁站)直接连通

  • Luxurious Premier Lounge

  • Panoramic river view and city view

  • 首尔龙城酒店的餐厅、酒吧、会议场所和娱乐设施

我们的客房

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酒店位置

首尔龙山大使诺富特酒店 - 首尔龙城

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 首尔
韩国

GPS:37.53177, 126.9631

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  703 评论

TripAdvisor 评级  4.0/5  196 评论

房間整體來說不錯,但是細部設備略顯老舊

客户意见评级 4.5/5

匿名 家庭住宿 - 所有已确认评论

床墊很舒服,房間看的出來有點年分,例如牆壁壁紙有些許破損等等。

尊敬的 Chih Yi L., 感谢惠赐有关下榻 Novotel Ambassador Seoul Yongsan - Seoul Dragon City 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Ted Sin Guest Experience Manager

Not a 5 star hotel

Tripadvisor 评级 3.0/5

Mae T 经 TripAdvisor 认证的评论

More of a 3 star hotel than a 5 star hotel. First this first is, how do you not provide toothbrush and toothpaste for amount this hotel charges. Sofa bed is not what it looks like on picture. The way sofa bed was set up, it was sloppy. TV is not even a smart TV. Signs say to check in on the 26th floor, but no one was there. I’m writing this review in the middle of my stay, to show how disappointed I am with this hotel.

Dear 369maet, Thank you for taking the time to tell us about your experience at Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Accor's policy prioritize environmental sustainability by omitting single-use amenities like toothbrushes. While striving to maintain a balance between environmental consciousness and guest satisfaction, we sincerely appreciate your understanding and cooperation regarding this policy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cecile Guest Experience Manager

Follow-Up Stay -- Still Happy and Additional Feedback

Tripadvisor 评级 5.0/5

cheheehan 经 TripAdvisor 认证的评论

I just completed my second stay at the hotel after a 3-day interim for a domestic trip. This is a follow-up to my review titled “Most Convenient and Comfortable Hotel in Seoul,” written on Nov 11, 2023. I still highly recommend the hotel to all types of travelers with a budget. I was actually given the exact same room as my first stay, which made me feel like coming home. After having more time to experience the hotel, I wanted to add to my first review, which is lengthy and detailed. Visitors may notice some barren areas around the hotel as the Yongsan area is being developed into a major business/transportation hub. It in no way detracts from the hotel's proximity to shopping, eating, entertainment and businesses. A positive is that it reduces traffic around the hotel. Compared to hotels located in downtown Seoul or Kangnam, transportation to Incheon or Gimpo Airports is about 20-30 minutes faster as the hotel is located right next to a major artery leading to the airports. A risk for travelers staying at downtown hotels is the frequent demonstrations and protests held near City Hall. This results in road closures and congestion around the hotels and delays transportation. The convenience store at the hotel gets crowded during busy times. One tip is to cross the large street at the entrance of the hotel, where there are many restaurants and convenience stores. There is also an E-Mart (Korea's Walmart) at the IPark Mall (5-10 min walk), where you can find almost anything a traveler would need. On the flip-side, I also noticed some areas where things could be better. Fitness Center - I used the gym daily and found the Fitness Center reception staff to be less welcoming vs others. They didn’t pro-actively offer access to the sauna facilities and their greetings are erratic. They seem to cater more to the health club members rather than hotel guests. Note that there is a policy of not allowing in people that are heavily tattooed. Room - The in-room laundry machine is a luxury but I recommend allocating at least 3-4 hours to completely wash and dry clothes. There is also no large clock in the room, which I found inconvenient. Rooftop - I went to open-air Sky Park lounge on the roof of the hotel to take pictures. The views are fantastic but taking pictures was a challenge due to all the glass windowed walls being dirty. In conclusion, I highly recommend the hotel to all types of travelers except those on a tighter budget. I think the hotel is a great value but if you want to save money on hotels, then this is not the best option. The overall service quality was consistent with my first stay….impeccable. Some staff I'd like to thank are: Receptionists Jennifer Song, Clare An, and Jalynne Lee and Mr. Jun Hwang (Sales Manager). I have already booked 2 more stays for Dec 2023 and Mar 2024 and look forward to those trips.

Thank you for your detailed feedback on your second stay. We're glad to hear you had a positive experience and appreciate your loyalty. Your insights into the hotel's surroundings and transportation benefits are valuable for fellow travelers. We also appreciate your constructive feedback on the Fitness Center, in-room amenities, and rooftop cleanliness. We apologize for any inconvenience and will address these concerns. Thank you for acknowledging our service quality and specific staff members. We look forward to welcoming you back in December 2023 and March 2024 for more enjoyable stays. Safe travels! Cecile, Guest Experience Manager

很方便位置好

客户意见评级 4.5/5

Luca 情侣住宿 - 所有已确认评论

机场有直达大巴,也可以搭乘地铁,离机场大约一小时

尊敬的 Liu L.: 感谢惠赐有关下榻 Novotel Ambassador Seoul Yongsan - Seoul Dragon City 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Cecile C. Guest Experience Manager

住宿體驗佳

客户意见评级 5.0/5

K 单人住宿 - 所有已确认评论

1.即使只有金卡仍願意給延退 2.兩次入住不同品牌的體驗都很好,員工不論是concierge或前台都很友善

尊敬的 Te Chi C.: 感谢惠赐有关下榻 Novotel Ambassador Seoul Yongsan - Seoul Dragon City 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Cecile C. Guest Experience Manager

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其他网络用户评价我们的酒店

  • 551 评论 9.4/10 位置
  • 671 评论 7.7/10 房间
  • 492 评论 7.3/10 服务
  • 6 评论 7.1/10 上网
  • 308 评论 7.5/10 清洁度
  • 186 评论 7.9/10 设施
  • 158 评论 8.5/10 早餐
  • 147 评论 8.8/10 氛围

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