Dear Mr. Sooyeop K., Thank you for choosing Raffles Bali and for sharing your lovely feedback. We are so happy to know that you and your family enjoyed the peaceful surroundings, comfortable accommodation, and our breakfast. It is also wonderful to hear that the warmth and friendliness of our Butler team added to your stay. Knowing that you enjoyed the experience from arrival through to your dining, pool, spa, and departure is very rewarding for us. We are equally pleased that you felt well recognized as an ALL Platinum member. Your perfect scores and 10/10 recommendation truly mean a lot to the team. We hope your stay left you with wonderful memories, and we look forward to welcoming you and your family back to Raffles Bali again. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Seonmi k., Thank you for taking the time to share your thoughtful feedback following your family stay at Raffles Bali. We are delighted to know that you enjoyed the facilities and, most importantly, the attentive and seamless service provided by our team. It is particularly pleasing to hear that our colleagues were able to anticipate your needs and assist with your requests without you having to repeat your details. We are also grateful for your kind recognition of our efforts to make your stay as comfortable as possible, as well as for your appreciation of the welcome amenity and our sustainability initiatives. We sincerely appreciate your feedback regarding the construction activity from the neighboring hotel. We understand how the associated noise and impact on the surrounding views can affect the tranquility of the experience, and please be assured that we continue to monitor the situation closely. Your comments regarding the Accor ALL App are also well noted. We understand how frustrating it can be when technical issues occur during the booking process, and we appreciate you bringing this to our attention. We also appreciate your feedback regarding the dining experience at Loloan. We understand your suggestion for a more diverse menu and will share this with our culinary team for their consideration. Your comments regarding the Butler Service are equally valuable, as we continuously look for opportunities to further strengthen the level of personalized service we provide. Thank you once again for your generous recognition and for recommending Raffles Bali so highly. We truly value your feedback and hope to have the pleasure of welcoming you and your family back for another memorable stay with us. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Min Y. Y., Thank you so much for sharing such thoughtful feedback about your family stay at Raffles Bali. It was wonderful to hear how much you enjoyed the design and privacy of your villa. We were especially happy that the pool, cabana, outdoor shower, and spacious walk-in closets made the villa comfortable and practical for your family. We put a great deal of thought into creating spaces that allow our guests to spend quality time outdoors while still enjoying the comfort and privacy of their villa, so knowing that these details made a difference to your stay meant a great deal to us. We were also truly touched by your kind words about our butler service and the comparison you made with your previous experiences in Bali. Knowing that you felt completely looked after and experienced no inconvenience during your stay was one of the greatest compliments we could receive. A special thank you as well for mentioning Chris and Jerikho. We were delighted that their service contributed to such a positive experience, and we will be sure to share your appreciation with them. It was also lovely to know that you enjoyed the afternoon tea and, in particular, the BBQ experience in your villa. We were pleased that our dining experiences added to your family holiday and gave you some memorable moments to enjoy together. We also appreciated your honest feedback regarding the fitness centre and treatment experience. While we were pleased that so many aspects of your stay received perfect scores, your comments were equally valuable in helping us identify where we could continue to improve. Thank you again for choosing Raffles Bali and for recommending us so highly. It was a pleasure having you and your family with us, and we sincerely hope to have the opportunity to welcome you back to Jimbaran for another memorable family escape. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Joungwhan Moon, Thank you for your lovely feedback and for choosing Raffles Bali for your family getaway. We were so pleased to hear that you had a great and comfortable stay with us. It was especially wonderful to know that Sila, the butler, helped make your time at the resort more enjoyable. We will be sure to share your kind words with him, as recognition from our guests is always very meaningful to our team. Seeing the perfect scores you gave across your stay was truly appreciated, and we were delighted that everything from your arrival and villa to breakfast, service, and our sustainability efforts met your expectations. It was a pleasure having you and your family with us. We hope your time at Raffles Bali left you with many happy memories, and we look forward to welcoming you back again in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Joo Y. P., We sincerely appreciate you taking the time to share your experience following your recent stay at Raffles Bali. It was a pleasure to learn that you and your family enjoyed a relaxing and memorable visit. Your kind comments about the comfort of your accommodation and the thoughtful, attentive service provided by our team were truly rewarding to receive. We were especially pleased to know that the immaculate condition of your villa and our twice-daily housekeeping service contributed to an effortless and enjoyable stay. We were equally grateful that our sustainability initiatives resonated with you, particularly your appreciation for the use of renewable materials throughout the resort. Creating meaningful luxury experiences while respecting our natural environment remains an important part of who we are. As an ALL Gold member, your recognition and recommendation meant a great deal to us. Thank you for your generous support and for placing your trust in Raffles Bali. We look forward to the pleasure of welcoming you and your family back for another exceptional stay in the near future. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Jongkwan L., Thank you for choosing Raffles Bali and for taking the time to share your wonderful feedback with us. We were truly delighted to know that you and your family enjoyed such a comfortable and memorable stay. It was especially rewarding to learn that the attentive care provided by your Butler, together with our facilities and culinary experiences, contributed to a seamless and enjoyable visit. We were particularly pleased to know that our team was able to carefully accommodate your child's dietary requirements. Ensuring the comfort, safety, and well-being of every guest is of the utmost importance to us, and we were glad that our efforts provided you with peace of mind throughout your stay. We were also grateful for your recognition as an ALL Gold member and delighted to know that every aspect of your experience, from the comfort of your accommodation and personalized housekeeping service to your dining, wellness, and resort experiences, met your expectations. Thank you once again for your generous recommendation. It was a privilege to have welcomed you to Raffles Bali, and we look forward to the opportunity of welcoming you and your family back for another unforgettable stay in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Taewan K., Thank you for choosing Raffles Bali and for sharing your wonderful feedback with us. We were truly delighted to know that your stay was everything you had hoped for and that it became the perfect vacation. It was especially rewarding to learn that the warmth and genuine smiles of our team, the breathtaking scenery, our culinary experiences, and the comfort of your villa all came together to create such memorable moments. We were sincerely grateful for your recognition as an ALL Classic member and were pleased to know that every aspect of your stay, from your arrival to your departure, exceeded your expectations. Your kind recognition of Bella was especially appreciated, and we were delighted to share your thoughtful compliments with her and the entire team. Knowing that you would love to return to Raffles Bali is the greatest compliment we could receive. It was a privilege to have welcomed you, and we look forward to the opportunity of creating many more unforgettable memories with you in the future. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Hyungjoong K., Thank you for choosing Raffles Bali and for taking the time to share your wonderful experience with us. Although your stay was brief, we were delighted to know that it was filled with memorable moments. It was especially rewarding to learn that our dining experiences, personalized Butler Service, and the genuine care shown by our team made your visit both enjoyable and meaningful. Knowing that our colleagues were able to anticipate your needs before your arrival and thoughtfully assist you throughout your stay was truly encouraging. We were also grateful for your recognition as an ALL Platinum member and pleased to know that you appreciated our sustainability initiatives, wellness facilities, and the overall comfort of the resort. Your kind words about Rumari and the warmth of our entire team were sincerely appreciated and served as wonderful encouragement to everyone. Most importantly, we were honored to read that you plan to return. There is no greater compliment than knowing we created an experience worth coming back for. It was a privilege to have welcomed you to Raffles Bali, and we look forward to the pleasure of welcoming you again for another unforgettable stay. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. K., Thank you for sharing such a wonderful review following your honeymoon stay at Raffles Bali. We are truly honored that you chose to spend such a meaningful occasion with us and delighted to know that your time in our Ocean Pool Villa created memories that will last a lifetime. Reading that your stay felt "dreamlike" and became one of the highlights of your honeymoon is incredibly rewarding for our entire team. Your kind words about the warmth, attentiveness, and genuine care shown by our colleagues mean a great deal to us. We are especially pleased to learn that Khrisna and our team at Rumari helped make your experience even more memorable, and we will be delighted to share your recognition with them. We also appreciate your feedback regarding the few ants you encountered during your stay. While we are pleased that this did not detract from your overall experience, your comments have been noted as we continuously strive to maintain the highest standards of comfort and cleanliness throughout the resort. It is wonderful to know that you enjoyed our dining experiences, Butler Service, wellness facilities, sustainability initiatives, and the privacy of your villa. Most importantly, we are delighted that Raffles Bali became such a special part of your honeymoon journey. Thank you once again for choosing Raffles Bali. It was our privilege to be part of this memorable chapter in your lives, and we sincerely look forward to welcoming you back for another unforgettable stay in the future. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Jieun K., Thank you for sharing your wonderful honeymoon experience with us. We are truly delighted to know that your stay felt so special and memorable. It is heartwarming to hear that the beautiful surroundings, attentive service, and relaxing atmosphere created moments that you will cherish long after your visit. Knowing that Raffles Bali became part of such an important chapter in your lives means a great deal to us. Your kind words about feeling rejuvenated and finding lasting memories during your stay are the greatest compliment we could receive. We are honored to have been part of your honeymoon and grateful that Raffles Bali left such a meaningful impression. We sincerely look forward to welcoming you back for another unforgettable escape in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Yungkyu S., Thank you for sharing your wonderful feedback following your stay at Raffles Bali. We are delighted to know that your experience was perfect from the planning stage through to your departure. It is especially rewarding to hear that you found the room perfectly prepared and that our team's hospitality made such a positive impression on your stay. We are grateful for your special recognition of Bella your butler. Your kind words will certainly be shared with her, and we know she will be pleased to have contributed to your memorable experience. We also appreciate your positive comments regarding our sustainability efforts and the team's knowledge and training. At the same time, thank you for highlighting the Wi-Fi connection speed as an area for improvement. Your feedback is valuable as we continue enhancing our guest experience. Thank you once again for your support and recommendation. We look forward to welcoming you back to Raffles Bali for another exceptional stay in the future. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Eunjoo C., Thank you for sharing your feedback and for staying with us at Raffles Bali. We were really glad to hear that you had a comfortable and relaxing family stay and that you enjoyed the beautiful ocean views and peaceful atmosphere. It was great to know that our team helped make your experience enjoyable from start to finish. A special thank you for mentioning Thomson your butler. We were pleased to pass on your kind words to him. We were also happy that you appreciated the extended check out time and enjoyed your dining experience at Loloan and the resort in general. Thank you again for choosing Raffles Bali. We look forward to welcoming you back for another relaxing stay in the future. Warm regards, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Ahra J., Thank you for taking the time to share your feedback and for choosing Raffles Bali for your stay with friends. We are delighted to know that you experienced such attentive service from start to finish and that our Butler Service, in particular, helped make your stay memorable. It is also wonderful to hear that you enjoyed your dining experiences, facilities, and the overall hospitality provided by our team. We truly appreciate your recognition of our team’s efforts, as well as your positive feedback regarding the ALL-Platinum elite member recognition, booking experience, and entertainment offerings. It is especially encouraging to know that our communication prior to your arrival was clear and efficient. We also sincerely thank you for your thoughtful comments regarding our sustainability initiatives and in-room amenities. Feedback like yours is very valuable, and we will certainly share your observations with our team as we continue to refine and improve the guest experience. Thank you once again for your support and recommendation. We look forward to welcoming you and your friends back to Raffles Bali in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Ki J. C., Thank you for taking the time to share your experience at Raffles Bali. We are delighted to know that you enjoyed your stay and appreciated the spacious villa, beautiful landscaping throughout the resort, excellent dining experiences, and the attentive service provided by our team. It is especially rewarding to hear that the comfort of your accommodation, luxurious bedding, and the overall resort environment contributed to a relaxing and memorable stay. As a valued ALL Platinum member, we are pleased that you felt recognized during your visit and that the room upgrade enhanced your experience. Your kind words about our Butler Service, dining experience at Loloan, and the efforts of our team mean a great deal to us, and we will be delighted to share your feedback with them. Thank you once again for your generous feedback and perfect ratings. It was a pleasure to welcome you to Raffles Bali, and we look forward to welcoming you back for another memorable stay in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Valued Guest, Warm greetings from Raffles Bali, and thank you for taking the time to share such detailed feedback following your stay with us. We are delighted to know that you had an overall highly satisfying experience and that you especially enjoyed the friendly service from our team, the beautiful views, and the quality O. the food. It is also wonderful to hear that your children had a positive and engaging experience during the pizza-making session at Loloan, and we will be sure to share your kind appreciation with the team. At the same time, we sincerely appreciate your constructive comments regarding breakfast variety, your suggestions for more Asian style breakfast options were helpful and have been shared with our culinary team for review. Rest assured that we are able to cater specific off-menu request suited to your liking and mood. We also take note O. your feedback during outdoor dining, as well as your detailed comments on the in-villa BBQ presentation and service flow. This has been shared with our culinary team to refine both presentation and guest experience moving forward. We fully understand your comments regarding clarity and timing O. communication, and we truly appreciate your perspective. Your feedback has been shared with our Reservations team as we continuously refine our processes to ensure a more seamless, transparent, and guest-friendly experience while maintaining the highest standards O. security and service expected in luxury hospitality. Thank you once again for your thoughtful review and valuable suggestions. We are truly grateful for your support and look forward to welcoming you back to Raffles Bali for an even more seamless and elevated experience in the future. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Ms. Jungeun K., We sincerely appreciate you taking the time to share your experience and for awarding us a perfect score. We are truly pleased to know that you had a memorable family vacation and that our team’s service made such a positive impression. Your kind recognition of Indri the butler and the entire team is greatly appreciated, and we will be sure to share your feedback with them. We are also delighted that you enjoyed your accommodation, dining at Loloan, and the various facilities and thoughtful touches throughout your stay. Thank you as well for highlighting the initial communication and check-in experience. Your feedback is valuable, and we will continue to improve to ensure a more seamless journey. It was a pleasure to have you with us, and we sincerely appreciate your loyalty as an ALL-Platinum elite member. We look forward to welcoming you and your family back again soon. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. K., Ju H., Warm greetings from Raffles Bali. Thank you for sharing your wonderful feedback following your recent family stay with us. We were truly delighted to learn that you enjoyed the peaceful atmosphere of the resort and found it to be a comfortable place to relax and recharge. It was especially heartwarming to hear that our team’s small gesture of preparing ginger tea for you when you were not feeling well made a difference. Thoughtful and genuine care is what we always strive to deliver. We were also pleased to know that you enjoyed the airport transfer service, dining experiences, and the recognition extended to you as a valued ALL – Accor Live Limitless Platinum member. Thank you once again for your kind recommendation. We truly hoped to have the pleasure of welcoming you and your family back to Raffles Bali again in the future. Warm regards, Fernando Lehmann Quality and Room Division manager

Dear Ms. Yunjin C., Reading your review genuinely made us smile — thank you for sharing such a heartfelt reflection of your family stay with us. To know that you experienced “ultimate relaxation” means more to us than we can express. We are especially touched that you felt so personally cared for — from our team knowing your name and villa, to effortlessly escorting you without you even needing to ask. That quiet anticipation and attention to detail is exactly the kind of experience we hope every guest feels. It is wonderful to hear that you slept soundly, enjoyed the fantastic views, and savored the delicious meals throughout your stay. Your kind words about your experiences at Rumari and Loloan will certainly be shared with our culinary team — they will be thrilled to know their efforts made your time even more special. Thank you as well for recognizing Herni our General Manager and Chris the butler. Your appreciation truly means a lot, and I will personally ensure they see your lovely mention. We also appreciate your thoughtful comment about environmental leadership. It is encouraging to receive feedback like yours, and we remain committed to strengthening our sustainability efforts to better protect the beautiful surroundings we are fortunate to be part of. Most of all, thank you for choosing us for your family getaway and for your continued loyalty as a Platinum member of ALL. We hope to have the pleasure of welcoming you back soon for another peaceful and restorative escape. Sincerely, Fernando Lehmann Quality and Room Division Manager

Dear Mr. Hyeongyeop K., Thank you for taking the time to tell us about your experience at the Raffles Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Lehmann Quality and Room Division Manager